1 to 25 of 69 Service Desk Analyst Jobs in the UK excluding London

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act … as the initial contact for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion … tech engagement internally Act as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS More ❯

Service Desk Analyst | £35K | Hybrid - 1-2 days per week in office (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP More ❯

Service Desk Analyst | £35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We’re looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You’ll Do Deliver 1st line technical support via phone and self-service … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP More ❯

IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order for your application to be reviewed. IT Service Desk Analyst (1st line) Position :IT Service Desk Analyst (1st line) Location : 17 Europa … annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation. As an IT Service Desk Analyst with Exemplar Health Care, youll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both … the business and no two days will be the same. Day-to-day responsibilities will include: answering all initial IT support calls completing 1st line support tickets managing the Service Desk platform prioritising and escalating tickets assisting with new starters and hardware assisting with mobile estate managing IT communications About you Above all, youre someone who identifies with More ❯

Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job Purpose Under direction from the Team Leader Service Desk, provide an efficient, effective and professional … ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues. Please note that this is an on-site, office-based role, 5 days per week. Job Skills * Proven track record working in a complex service desk environment. * In-depth knowledge of supporting desktops, laptops More ❯

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do I inquiries, through admin requests to being … part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and policies. The role also includes the opportunity to be involved in the implementation of new systems and services … What you'll be doing Provide an excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording and tracking project issues More ❯

Service Desk Analyst - Permanent - Leeds based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support … and ensuring seamless issue resolution. Shift Details: 24x7 Service Desk based in Leeds Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM The Role: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including … users informed Collaborate with teammates to improve processes and enhance first-time fix rates Maintain security and compliance standards in line with IT policies What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent … internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and knowledge More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a … connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line … miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical More ❯

at pentenamio.com. Typical Activities Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. … Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a … good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device More ❯

at pentenamio.com. Typical Activities Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. … Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a … good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device More ❯

different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Service Desk Analyst Job Type: Permanent Location: Crawley, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in … IT Service Desk and Request Management? We have an exciting opportunity for you – Service Desk Analyst. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they … a diverse range of stakeholders. Gain access to endless learning opportunities. Work closely with the range of teams within the business to bring products to life. The Role The Service Desk Analyst will serve as the first point of contact for designated account users requiring technical support. This role involves working with applications, computer systems, and handheld More ❯

private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description As our new colleague, you will be part of a team consisting of technicians to support, triage … and monitoring of Netcompany's many customer solutions. A challenging and exciting everyday life with the opportunity for professional development. You will be a part of Netcompanys Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that customers are never more than a … different tools including Azure, AWS, ServiceNow, New Relic and many more. Youll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers. Key Responsibilities 1st and 2nd level support and triage for large critical systems Link between our customers and the rest of Netcompany Triage, record and More ❯

Description We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join the Service Desk team for a 12 Month Fixed Term Contract. Flexible Working Options: This role is open to flexible working patterns, these may include: Ability to adapt calendar as … following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy. A commitment to service improvement with a customer focused attitude. A high level of quality focus, with … value diverse perspectives and believe that different backgrounds can contribute to our team's success. How This Role Fits into the Wider Bank This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating More ❯

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary of the IT Service Desk Analyst role … 30pm, 8:30am - 5:00pm, 9:30am - 6:00pm Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence … and car is essential. This is an entry level position which offers personal development but limited career progression in the short term. Responsibilities of the IT Service Desk Analyst Be the first point of contact for users, logging and responding to incidents. Provide predominantly 1st level support with some limited 2nd level support. Troubleshooting, diagnosing and solving More ❯

1st Line Support Analyst Azure/Intune/Entra ID Circa £30,000 Hybrid – Crawley An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support … Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support More ❯

1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support/Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career More ❯

1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support/Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career More ❯

Role: Service Desk Analyst Location: Sheffield Salary: £30,000 Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield. The Role: As a Service Desk Analyst … and ticketing system. Troubleshoot hardware, software, and network issues. Escalate more complex problems to second-line support. Maintain accurate documentation and contribute to a knowledge base. Deliver excellent customer service in every interaction. What We're Looking For: Previous experience in a service desk or IT support role. Strong problem-solving and communication skills. Familiarity with Windows More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater … Manchester Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater … Manchester – Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If More ❯

Service Desk Analyst £31,586 - £35,235 Full Time 37 hours per week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the … success of one of the Countrys fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and … undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisations Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user enquiries. Represent excellence in More ❯

you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st/2nd Line Service Desk Engineers for long. You’ll get hands More ❯