to recruit a Digital Services Business Analyst on behalf of Luton Borough Council. Main purpose of position: As a Business Analyst you'll work alongside our product team (including user researchers, content designers, a service designer and project and product managers) to manage the business analysis processes for new digital products, including processes mapping, defining user and business … lines to help them understand their services, products and data, map current and future scenarios, and articulate their transformation objectives as well as synthesis of information and evidence into user stories and backlog items, helping and challenging services prioritise development and improvements. You will be responsible to: Engage with stakeholders at all tiers of the Council to understand their … transformation. Challenge services in a constructive and engaging manner to streamline and standardise processes wherever possible. Using the most appropriate techniques and tools and working with colleagues e.g. developers, user researchers as well as product owners, break down user needs and requirements, prioritise them, estimate work effort, research possible solutions options. Visualise service journeys in a variety More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
DWP Digital
of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Ability to use userresearch, data, and hands-on service design approaches to solve complex problems and develop end-to-end services that meet departmental needs. Skilled in communicating the value of … user-centricity and design decisions to stakeholders at all levels. Experienced in rapid idea generation and iteration, including sketching and prototyping, to explore and share design concepts effectively. Committed to creating and maintaining a collaborative, positive working environment, regularly consulting with senior stakeholders and contributing to the wider service design community. Delivery. Work. Projects. As a Service Designer at … role in shaping services that support over 22 million people across the UK. You'll work collaboratively with multidisciplinary teams-spanning policy, product, delivery, and operations-to co-create user-centred, end-to-end services that are inclusive, resilient, and aligned with departmental goals. You'll apply hands-on service design methods to solve complex problems, using researchMore ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Ability to use userresearch, data, and hands-on service design approaches to solve complex problems and develop end-to-end services that meet departmental needs. Skilled in communicating the value of … user-centricity and design decisions to stakeholders at all levels. Experienced in rapid idea generation and iteration, including sketching and prototyping, to explore and share design concepts effectively. Committed to creating and maintaining a collaborative, positive working environment, regularly consulting with senior stakeholders and contributing to the wider service design community. Delivery. Work. Projects. As a Service Designer at … role in shaping services that support over 22 million people across the UK. You'll work collaboratively with multidisciplinary teams-spanning policy, product, delivery, and operations-to co-create user-centred, end-to-end services that are inclusive, resilient, and aligned with departmental goals. You'll apply hands-on service design methods to solve complex problems, using researchMore ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Ability to use userresearch, data, and hands-on service design approaches to solve complex problems and develop end-to-end services that meet departmental needs. Skilled in communicating the value of … user-centricity and design decisions to stakeholders at all levels. Experienced in rapid idea generation and iteration, including sketching and prototyping, to explore and share design concepts effectively. Committed to creating and maintaining a collaborative, positive working environment, regularly consulting with senior stakeholders and contributing to the wider service design community. Delivery. Work. Projects. As a Service Designer at … role in shaping services that support over 22 million people across the UK. You'll work collaboratively with multidisciplinary teams-spanning policy, product, delivery, and operations-to co-create user-centred, end-to-end services that are inclusive, resilient, and aligned with departmental goals. You'll apply hands-on service design methods to solve complex problems, using researchMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Computer Futures
data powers innovation across the organisation. Why This Role Stands Out AI at the Core : You'll be applying artificial intelligence and machine learning insights to enhance product performance, user experience, and strategic decision-making. End-to-End Ownership : From discovery to delivery, you'll lead product initiatives that solve real business problems. Stakeholder Impact : Collaborate with leaders across … days in the office per week, plus occasional workshops. What You'll Be Doing Act as the Product Owner for key initiatives, translating business needs into actionable user stories. Use AI tools and data analysis to uncover insights, optimise features, and drive continuous improvement. Define and maintain product roadmaps aligned with strategic goals. Champion the voice of the customer … using userresearch and feedback to guide development. Collaborate with cross-functional teams-developers, designers, QA, and marketing-to deliver high-impact solutions. What You Bring 3+ years in Business Analysis or Product Ownership, ideally in Agile/Scrum environments. Experience applying AI or machine learning in a commercial or product context. Strong analytical skills and familiarity with More ❯
specific product area, guiding the full lifecycle from strategy through delivery to sustainment. You will work closely with stakeholders across Defence, healthcare, and digital teams to ensure products are user-centred, outcomes-focused, and aligned with programme objectives. Responsibilities Manage relationships with senior Defence, clinical, and technical stakeholders. Define and deliver product outcomes, ensuring measurable value. Apply userresearch and clinical insights to shape product functionality. Set KPIs and track benefits to align with programme goals. Collaborate with architects and delivery teams on data and system interoperability. Product areas include: Electronic Health Record (EHR): delivering core clinical systems across Defence medical facilities in the UK and overseas. Dental: integrating dental modules into the healthcare IT environment. … Knowledge of clinical systems, electronic health records, or dental/medical IT (NHS experience advantageous). Strong stakeholder management and communication skills. Familiarity with data architecture, interoperability standards, and user-centred design. Security Clearance: SC Role Details Duration: 12 months, with potential extension Location: UK-based with occasional travel to Corsham Day rate: £250 - £400 DOE (Inside IR35) The More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
BMR Associates Limited
visionary and lead the Scrum team to deliver excellent products. The Product Owner will be the driving force behind developing product solutions; accountable for bringing in key insights from userresearch, quantitative data, and getting the right people in the room to collaboratively develop the right solutions to customer and business needs in the right way. You will … support the Agile Development teams throughout the lifecycle of the project : Sprinting, User Stories, Sprint Planning, Planning Poker as well as working with Architects and a User Interface/Experience Designers to discuss requirements. What you will be doing : Product Roadmap and Continuous Improvement New Product Development Backlog Management and Prioritisation Release Planning and Product Launch Market Analysis … User Centricity Metrics and KPI’s At this level you will obviously be expected to demonstrate excellent communication skills both verbally and written. You will be required to motivate and challenge the team to be creative, innovative and deliver timely high quality results. If you have the necessary experience and skill set, please send your CV in the first More ❯
is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation at junior and senior level. Analyses market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience Develops product variations to support … propositions and determines product positioning and variants for different customer and user segments Prioritise product requirements and owns the product backlog, coordinating pilots, product launches, communications and training. Establish the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source in line with change management policy. Keep up with trends and emerging business models, reimagining how More ❯
london (city of london), south east england, united kingdom
HSBC
is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation at junior and senior level. Analyses market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience Develops product variations to support … propositions and determines product positioning and variants for different customer and user segments Prioritise product requirements and owns the product backlog, coordinating pilots, product launches, communications and training. Establish the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source in line with change management policy. Keep up with trends and emerging business models, reimagining how More ❯
is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation at junior and senior level. Analyses market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience Develops product variations to support … propositions and determines product positioning and variants for different customer and user segments Prioritise product requirements and owns the product backlog, coordinating pilots, product launches, communications and training. Establish the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source in line with change management policy. Keep up with trends and emerging business models, reimagining how More ❯
london, south east england, united kingdom Hybrid / WFH Options
Harnham
clear progression path to senior level within 6 months. Your Skills and Experience Experience designing for complex digital products. Proficiency in Figma and understanding of design systems. Exposure to userresearch and usability testing. Ability to collaborate across product, engineering, and design teams. Interest in fintech and building best-in-class customer journeys. Benefits £60,000 salary More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Harnham
clear progression path to senior level within 6 months. Your Skills and Experience Experience designing for complex digital products. Proficiency in Figma and understanding of design systems. Exposure to userresearch and usability testing. Ability to collaborate across product, engineering, and design teams. Interest in fintech and building best-in-class customer journeys. Benefits £60,000 salary More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Harnham
clear progression path to senior level within 6 months. Your Skills and Experience Experience designing for complex digital products. Proficiency in Figma and understanding of design systems. Exposure to userresearch and usability testing. Ability to collaborate across product, engineering, and design teams. Interest in fintech and building best-in-class customer journeys. Benefits £60,000 salary More ❯
tools • Represent the client while facilitating solution workshops with cross functional leaders where you identify new solutions, organization business needs, and solution options • Develop solution hypotheses iteratively based on userresearch, and industry and market trend analysis • Translate solution vision into a product vision/roadmap containing well-defined, prioritized features that will realize the solution and value More ❯
South East London, London, United Kingdom Hybrid / WFH Options
Stepstone UK
for over a decade, and today our product design organisation is more ambitious, focused, and mature than ever. We are a team of 40+ extraordinary individuals across Product Design, UserResearch, Content Design, Design Systems, Design Operations, and Foundations united by a belief that great experiences are intentional, human, and deeply crafted. Design is represented at every level … real impact. At Stepstone, design isnt decoration its a strategic force that shapes outcomes for users, customers, and the business. Youll work side-by-side with Product, Engineering, and Research partners to identify the highest-leverage opportunities and turn them into meaningful, measurable outcomes. Here, you wont just improve flows youll rethink how people find jobs, how recruiters find … experiences that move the needle for both users and the business What Youll Do Youll report into a Product Design Manager and work alongside deeply experienced product, engineering, and research partners. The scope of your responsibilities will flex depending on your level but across the board, youll: Design simple, intuitive, and human-centered experiences that solve real problems with More ❯
teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment. The role holder should analyse market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities. The role holder should prioritise product requirements and own the product backlog. And should anticipate changes … in customer/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder must have an excellent understanding of how Conversational Banking channels can both drive customer satisfaction and reduce cost, and ensure that the procedures/ More ❯
london (city of london), south east england, united kingdom
HSBC
teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment. The role holder should analyse market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities. The role holder should prioritise product requirements and own the product backlog. And should anticipate changes … in customer/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder must have an excellent understanding of how Conversational Banking channels can both drive customer satisfaction and reduce cost, and ensure that the procedures/ More ❯
teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment. The role holder should analyse market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities. The role holder should prioritise product requirements and own the product backlog. And should anticipate changes … in customer/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder must have an excellent understanding of how Conversational Banking channels can both drive customer satisfaction and reduce cost, and ensure that the procedures/ More ❯
appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. The role holder should analyse market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities. The role holder should prioritise product requirements and own the product backlog. And should anticipate changes … in customer/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will More ❯
london (city of london), south east england, united kingdom
HSBC
appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. The role holder should analyse market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities. The role holder should prioritise product requirements and own the product backlog. And should anticipate changes … in customer/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will More ❯
appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. The role holder should analyse market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities. The role holder should prioritise product requirements and own the product backlog. And should anticipate changes … in customer/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will More ❯
play an integral part in. Requirements: 6+ years' Product Design experience, working in a fast-paced, agile environment Proven experience across the full scope of UX and UI, including UserResearch and Usability Testing Exceptional visual design skills Deep understanding of UX and solving complex UX problems Experience in a relevant domain (B2B SaaS, LegalTech, AI/ML … Experience in setting up Design Processes & Design Systems Product Mindset, proven experience working closely with Product Managers and Engineers User empathy, communication, and adaptability This is a full-time, hybrid role based in the company's brand new office in Fitzrovia, requiring 3 days per week onsite. They're looking for someone smart, who loves to learn and wants More ❯
play an integral part in. Requirements: 6+ years' Product Design experience, working in a fast-paced, agile environment Proven experience across the full scope of UX and UI, including UserResearch and Usability Testing Exceptional visual design skills Deep understanding of UX and solving complex UX problems Experience in a relevant domain (B2B SaaS, LegalTech, AI/ML … Experience in setting up Design Processes & Design Systems Product Mindset, proven experience working closely with Product Managers and Engineers User empathy, communication, and adaptability This is a full-time, hybrid role based in the company's brand new office in Fitzrovia, requiring 3 days per week onsite. They're looking for someone smart, who loves to learn and wants More ❯
london (city of london), south east england, united kingdom
Salt
play an integral part in. Requirements: 6+ years' Product Design experience, working in a fast-paced, agile environment Proven experience across the full scope of UX and UI, including UserResearch and Usability Testing Exceptional visual design skills Deep understanding of UX and solving complex UX problems Experience in a relevant domain (B2B SaaS, LegalTech, AI/ML … Experience in setting up Design Processes & Design Systems Product Mindset, proven experience working closely with Product Managers and Engineers User empathy, communication, and adaptability This is a full-time, hybrid role based in the company's brand new office in Fitzrovia, requiring 3 days per week onsite. They're looking for someone smart, who loves to learn and wants More ❯
NE33, South Shields, South Tyneside, Tyne & Wear, United Kingdom
Executive Connect LTD
gaps, issues and challenges and making recommendations for service improvement. • Using information to ensure services are accessible, intuitive and simple. To collect, document and present information to help understand user need, including digital inclusion. • Identifying sources of data and information to fully scope and understand problems and pportunities for modernisation and improvement. • Identifying and reporting on all opportunities for … of developing and implementing new ways of working • Experience of building trust and managing stakeholder relationships to deliver improved outcomes • Working with or as part of multi-disciplinary teams • User acceptance testing for new business processes Able to successfully contribute to the Council’s aims and objectives within an overall framework that safeguards adults, promoting health, independence and wellbeing … the impact of the programme work and identify further opportunities for change • Knowledge of HR and Payroll processes and requirements • Modernisation, change and transformation in local government • Emerging technologies • Userresearch • Interview • References • Presentation • Excellent assessment, analysis and reporting skills • Excellent communication skills with the ability to present complex information both verbally and in writing in a clear More ❯