2nd Line Support Analyst
- Hiring Organisation
- Precept Recruit
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
support 1st line teams to drive better first-time resolution. Work with suppliers and 3rd line teams when deeper expertise is needed. Problem Management & Continuous Improvement Spot recurring issues and help drive root cause analysis. Suggest service improvements and refine processes, documentation, and monitoring. Carry out minor application config …/7. What Were Looking For Essential Experience in 2nd line application support or a similar environment. Strong understanding of incident, problem, and change management. Confident communicator who can support non-technical users. Logical thinker who enjoys investigating and solving issues. Experience with business-critical applications in retail ...