2nd Line Support Analyst
- Hiring Organisation
- Precept Recruit
- Location
- Birmingham, Handsworth, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £34000/annum
support 1st line teams to drive better first-time resolution. Work with suppliers and 3rd line teams when deeper expertise is needed. Problem Management & Continuous Improvement Spot recurring issues and help drive root cause analysis. Suggest service improvements and refine processes, documentation, and monitoring. Carry out minor application config …/7. What We’re Looking For Essential Experience in 2nd line application support or a similar environment. Strong understanding of incident, problem, and change management. Confident communicator who can support non‑technical users. Logical thinker who enjoys investigating and solving issues. Experience with business‑critical applications in retail ...