26 to 50 of 79 Customer Engagement Jobs in the West Midlands

are passionate about data, driven by innovation and eager to make an impact, join us on our journey to shape the future of data transformation at Idox. Key responsibilities Customer Engagement As a Data Consultant, you will engage frequently and directly with Local Government clients to provide expert consultancy throughout the data migration lifecycle, ensuring clarity, accuracy and … efficiency. Responsibilities will include: Discovery & Planning Lead introductory sessions to outline end-to-end data migration processes, overall approach and potential risk Conduct in-depth discovery workshops to analyse customer data, define transformation specifications and scope project requirements Data Mapping and Transformation Facilitate guided mapping sessions, working at granular level to align customer data with target system requirements More ❯

are passionate about data, driven by innovation and eager to make an impact, join us on our journey to shape the future of data transformation at Idox. Key responsibilities Customer Engagement As a Data Consultant, you will engage frequently and directly with Local Government clients to provide expert consultancy throughout the data migration lifecycle, ensuring clarity, accuracy and … efficiency. Responsibilities will include: Discovery & Planning Lead introductory sessions to outline end-to-end data migration processes, overall approach and potential risk Conduct in-depth discovery workshops to analyse customer data, define transformation specifications and scope project requirements Data Mapping and Transformation Facilitate guided mapping sessions, working at granular level to align customer data with target system requirements More ❯

Location: Hybrid Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a highly organised and proactive coordinator to support our Customer Engagement Managers. The ideal candidates will play a crucial role in More ❯

on the development of strategic client partnerships via win-win joint value creation initiatives. Metro customers are our bloodline, and we act as a trusted advisor. Conduct must be customer centric, value driven and cross functional to delivery high impact customer engagement through thought leadership and in-depth understanding of the logistics industry. The supply chain development … improvement, improved service and quality by leveraging the portfolio of Metro’s products, services and technology offering. Key Accountabilities and Responsibilities: Concentrate supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling Metro’s … relevant Metro stakeholders for the creation of the detailed solutions proposal (Account management, commercial, operations and technical solutions) -Coordinate sign-off with Metro commercial lead before positioning with the customer -Positioning and discussion of value proposition(s) with Customers, in conjunction with Commercial owner and Key Account Managers. -Ongoing support to Metro stakeholders Commercial and Key Account Manager until More ❯

per annum Region: Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation and communication skills are essential. Key Responsibilities … defects, and ensure successful delivery outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at interview. Confident communicator, able to More ❯

per annum Region: Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation and communication skills are essential. Key Responsibilities … defects, and ensure successful delivery outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at interview. Confident communicator, able to More ❯

per annum Region: Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation and communication skills are essential. Key Responsibilities … defects, and ensure successful delivery outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at interview. Confident communicator, able to More ❯

per annum Region: Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation and communication skills are essential. Key Responsibilities … defects, and ensure successful delivery outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at interview. Confident communicator, able to More ❯

per annum Region: Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation and communication skills are essential. Key Responsibilities … defects, and ensure successful delivery outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at interview. Confident communicator, able to More ❯

per annum Region: Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation and communication skills are essential. Key Responsibilities … defects, and ensure successful delivery outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at interview. Confident communicator, able to More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

of support to the business and all clients in line with the defined service level agreements. You will be highly motivated and a self-starter with a passion for Customer Support who enjoys the thrill of working in a challenging environment. The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with … will be required to work additional and varied hours when needed, and to stay away from home on occasion, with prior notice provided. Job Responsibilities: Strive to achieve defined customer service levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback … and perform root cause analysis on recurring issues Build relationships with partners to ensure service levels are met and customer expectations are exceeded Developing customer service policies, procedures and standards Develop and introduce procedures that maximise opportunities with clients Build strong customer relationships and attend customer engagement site visits in line with company strategy Ensure More ❯

together. From collaborating with cross-functional teams and managing agency relationships, to optimising timelines, budgets, and resourcesyoull be leading the charge on marketing initiatives that directly support brand growth, customer engagement, and revenue generation. What Youll Be Doing: Lead and deliver multiple marketing projects, ensuring they meet objectives on time, on budget, and to brief Translate business strategy More ❯

a diverse and inclusive ethos, we are proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements. With over 100 employees, the Dalkia Group central function has HR, Payroll, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. We … of Microsoft Excel. Behaviours: Professionalism: Demonstrates a high level of professionalism, ethics, and integrity throughout all payroll interactions. Confidentiality: Demonstrates strict confidentiality in handling payroll information and employee data. Customer Orientation: Shows a customer-centric approach to the business with managing its HR and Payroll software. Team Player: Works collaboratively with the payroll team and cross-functional business More ❯

our team. Based at our Head Office in Digbeth , the successful candidate will support the execution of the CRM strategy by delivering targeted campaigns that meet business objectives and customer needs. You will also be responsible for building and deploying campaigns using Salesforce Marketing Cloud, managing customer segmentation, and monitoring performance to identify opportunities for optimisation. Working under … the direction of the Senior CRM Manager and alongside cross-functional teams, the CRM Executive plays a key role in driving customer retention, loyalty, and incremental revenue through effective CRM activity. What you'll do: Implement CRM campaigns for National Express Coach, Bus, and Transport Solutions, as well as Dublin Express Develop segmented customer journeys and personalised campaigns … based on customer behaviour and preference, to increase engagement, retention, referral and loyalty Write, brief, identify target audiences and execute email campaigns that drive customer engagement, increase retention and loyalty, and generate revenue growth Conduct A/B testing and optimisation to improve campaign performance and customer experience Collaborate with commercial, marketing, product, customer More ❯

the Technologist community. Devise practical solutions for various challenges. Understand Development standards and Dynamics 365 CE. Manage time efficiently and identify necessary roles for tasks. Maintain a focus on customer needs and satisfaction, setting high standards for quality and quantity. Desired Skills and Experience: Dynamics 365 Accreditations Proficiency in C#, ASP.Net, Python, Java, JSON Experience with enterprise CRM systems … Proven track record in delivering complex projects Strong customer engagement and management skills If the above opportunity is of interest, and you have the experience required, apply via this post and I will be in touch within 48 hours of your application. Alternatively, if you have more questions and would like a call first - please connect with me More ❯

the Technologist community. Devise practical solutions for various challenges. Understand Development standards and Dynamics 365 CE. Manage time efficiently and identify necessary roles for tasks. Maintain a focus on customer needs and satisfaction, setting high standards for quality and quantity. Desired Skills and Experience: Dynamics 365 Accreditations Proficiency in C#, ASP.Net, Python, Java, JSON Experience with enterprise CRM systems … Proven track record in delivering complex projects Strong customer engagement and management skills If the above opportunity is of interest, and you have the experience required, apply via this post and I will be in touch within 48 hours of your application. Alternatively, if you have more questions and would like a call first - please connect with me More ❯

the Technologist community. Devise practical solutions for various challenges. Understand Development standards and Dynamics 365 CE. Manage time efficiently and identify necessary roles for tasks. Maintain a focus on customer needs and satisfaction, setting high standards for quality and quantity. Desired Skills and Experience: Dynamics 365 Accreditations Proficiency in C#, ASP.Net, Python, Java, JSON Experience with enterprise CRM systems … Proven track record in delivering complex projects Strong customer engagement and management skills If the above opportunity is of interest, and you have the experience required, apply via this post and I will be in touch within 48 hours of your application. Alternatively, if you have more questions and would like a call first - please connect with me More ❯

the Technologist community. Devise practical solutions for various challenges. Understand Development standards and Dynamics 365 CE. Manage time efficiently and identify necessary roles for tasks. Maintain a focus on customer needs and satisfaction, setting high standards for quality and quantity. Desired Skills and Experience: Dynamics 365 Accreditations Proficiency in C#, ASP.Net, Python, Java, JSON Experience with enterprise CRM systems … Proven track record in delivering complex projects Strong customer engagement and management skills If the above opportunity is of interest, and you have the experience required, apply via this post and I will be in touch within 48 hours of your application. Alternatively, if you have more questions and would like a call first - please connect with me More ❯

the Technologist community. Devise practical solutions for various challenges. Understand Development standards and Dynamics 365 CE. Manage time efficiently and identify necessary roles for tasks. Maintain a focus on customer needs and satisfaction, setting high standards for quality and quantity. Desired Skills and Experience: Dynamics 365 Accreditations Proficiency in C#, ASP.Net, Python, Java, JSON Experience with enterprise CRM systems … Proven track record in delivering complex projects Strong customer engagement and management skills If the above opportunity is of interest, and you have the experience required, apply via this post and I will be in touch within 48 hours of your application. Alternatively, if you have more questions and would like a call first - please connect with me More ❯

the Technologist community. Devise practical solutions for various challenges. Understand Development standards and Dynamics 365 CE. Manage time efficiently and identify necessary roles for tasks. Maintain a focus on customer needs and satisfaction, setting high standards for quality and quantity. Desired Skills and Experience: Dynamics 365 Accreditations Proficiency in C#, ASP.Net, Python, Java, JSON Experience with enterprise CRM systems … Proven track record in delivering complex projects Strong customer engagement and management skills If the above opportunity is of interest, and you have the experience required, apply via this post and I will be in touch within 48 hours of your application. Alternatively, if you have more questions and would like a call first - please connect with me More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

and Microsoft platforms, identifying private offer opportunities and closing deals. Full Sales Cycle Ownership : Lead opportunities from qualification to contract, collaborating closely with account managers and delivery teams. Vendor Engagement : Build deep relationships with strategic vendors and create co-sell opportunities. Revenue Growth : Meet or exceed gross margin targets while developing a healthy, accurate pipeline using the internal CRM … system. Territory Planning : Strategically identify whitespace and align solutions to customer needs. Product Development Input : Influence solution evolution by highlighting repeatable customer challenges. Cross-Sell Capability : Promote complementary solutions across divisions, adding value and generating wider opportunities. Key Attributes Required: Proven track record in technology sales , preferably with experience in software, public cloud (AWS/Azure), or marketplace … transactions. Strong understanding of complex licensing models and software-based solution sales. Experience in vendor engagement and co-selling models. Background in both commercial and public sector customer engagements. Skilled in CRM pipeline management , with a focus on accuracy and consistency. Demonstrated ability to work collaboratively across teams and balance multiple priorities effectively. Familiarity with marketplace private offers More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯