901 to 925 of 1,158 Remote/Hybrid Customer Experience Jobs

Coinbase is seeking a Senior Concierge Specialist IV on the Customer Experience team to deepen relationships with our highest-value customers. You will own complex relationships end to end, mentor junior agents, and drive improvements in satisfaction, retention, and product adoption. You will lead cross-functional collaboration with ...

drive growth across Kent, Sussex, Surrey, Hampshire and beyond. You will bring a hunter mindset, strong account-management skills and a passion for customer experience, with a readiness to learn about security, AV and networking solutions. The role offers uncapped commission and dedicated training within a supportive team. ...

within modern React and Next.js environments, including single-page applications and dynamically rendered experiences. Handle technically complex tests involving DOM manipulation, application state, targeting, customer journeys and dynamic content. Where appropriate, develop or support full-stack/server-side and feature experiments using SDKs, APIs and feature flags. Implement … visual editors. HTML & CSS: Strong HTML5 and CSS3 development skills, including responsive implementation and accurate translation of supplied designs. Optimizely: Strong hands‐on experience building experiments in Optimizely Web. Experience with Optimizely Full Stack/Feature Experimentation is highly valuable. Experimentation development: Extensive experience personally building ...

services. You will lead a team of Service Analysts, drive incident, problem, change, and release governance, and partner with engineering to enhance resilience and customer experiences. The role emphasizes proactive risk management, automation, and continuous service improvement within a hybrid work model at Allstate NI. #J-18808-Ljbffr ...

franchised Dealers. You’ll join cross-functional project teams, help with data collection and reporting, and identify improvement opportunities to enhance the customer experience. The role emphasizes collaboration, initiative, and a proactive approach to learning within a hybrid working setup at Kia UK's Walton-on-Thames HQ. #J ...

cloud environments. You will contribute to secure-by-default patterns, automation and scalable security services, with a focus on reducing false positives while maintaining customer experience. You will work with IaC, CI/CD pipelines and modern security tooling, shaping the technical direction and standards within a fast-paced ...

user computing environments. You will ensure secure, reliable access to tools, working with internal stakeholders, service providers, and end users to deliver exceptional customer experiences. The role covers incident management, device provisioning, asset tracking, and collaboration with third-party suppliers, all while maintaining security and #J-18808-Ljbffr ...

will possess expertise in consultative selling and have a solid understanding of technical solutions. Join us at Vistance Networks to innovate and deliver exceptional customer experiences. #J-18808-Ljbffr ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 ...

hands-on oversight and strategic support to regional and local IT teams across international markets, ensuring consistent delivery of IT services.* Help drive local Customer Satisfaction (CSAT) outcomes, implementing measurement frameworks, reviewing feedback, and leading continuous improvement initiatives.* Act as the primary escalation point between regional business stakeholders … across international markets, balancing standardisation with appropriate regional flexibility.* Represent International IT in global technology steering groups, business transformation programmes, and cross-functional initiatives.**Experience & Qualifications****Essential*** Significant senior IT leadership experience, with a demonstrable track record of managing IT operations across multiple international regions simultaneously.* Prior experience ...

data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power … client\" internally while maintaining a firm grasp on Astound’s commercial interests to ensure win-win outcomes. Qualifications and Skills 10+ years of experience in project management and account relationship management, with at least 2+ year focused on Salesforce-centric digital transformations. Proven track record of growing Salesforce accounts ...

Overview The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider … literacy and evidence-based decision-making. KPI Management Define, track, and report on KPIs for Service Desk operations, including SLA compliance, resolution times, and customer satisfaction. Establish a robust reporting framework to monitor performance and drive continual service improvement. Provide insights that inform resource planning, rota optimisation, and operational ...

space and work with amazing customers! Nosto is at the forefront of the agentic shopping revolution, redefining how ecommerce brands deliver intelligent and personalized customer experiences. Through its Commerce Experience Platform powered by experience.AITM and its central AI agent Huginn, Nosto is building a new generation of agentic … making steady progress every day. About the opportunity Nosto is looking to hire an Account Executive or a Senior Account Executive depending on experience, to be part of the commercial team. You will play a key role in driving Nosto’s growth by identifying new business opportunities, building relationships ...

sales and promotional activity. Your responsibilities: Identify and generate new opportunities through various channels, targeting net-new logos and cross-sell within the existing customer base. To consistently meet and exceed monthly sales targets by building and maintaining a full pipeline of new business opportunities from a designated territory … campaigns, events, and other initiatives or Onclusive Solutions Consultants. Lead a thoughtful and comprehensive handover of new clients to colleagues in the Expansion and Customer Success teams, ensuring a superior customer experience. Manage and update the sales pipeline, keeping accurate records of customer interactions, progress, and deal ...

products. Stay abreast of industry trends, emerging threats, and advancements in fraud prevention technologies. Work closely with internal stakeholders, including Sales, Customer Success, and Analytics to maximize value and success for Forter's strategic accounts. What you’ll need: Minimum of 5+ years of professional experience. Preference working … lead and manage analytical projects from inception to completion. An ability to be proactive and strategic with the needs and challenges of our clients. Experience in fraud prevention analytics is a plus. Experience in customer-facing interactions is a plus. About Us: Commerce is evolving faster than ...

Optimisation teams, you will help execute the online trading plan, ensuring that products, content, and promotions deliver strong commercial results and an exceptional customer experience. Key Responsibilities What youll be doing Use analytics tools to understand the full customer journey from entry point to checkout. Continuously optimise … customer journey so shoppers can easily navigate categories, boosting conversion and profitable sales. Own and develop category taxonomy, filters, and facets ensuring they stay aligned with new product launches and emerging trends. Analyse and improve onsite search functionality to enhance product discoverability and user experience. Work with campaign ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

future direction of our data platform. This is an opportunity to make a meaningful impact on how Moonpig uses data to innovate, personalize customer experiences, and scale effectively. Key Responsibilities: Lead the planning and delivery of analytics engineering initiatives across business domains, aligning work with strategic priorities. … tools and technologies that improve platform capability and engineering effectiveness. Drive adoption of standardised, well-documented data models across the business. About You: Extensive experience in analytics engineering, data modelling, or related data disciplines, with a proven track record of operating across complex business domains. Advanced SQL expertise, including ...

programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale-up or similarly complex environment. You’ll work closely with senior stakeholders, technology teams and suppliers to improve … measurable outcomes. Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience ...

programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale-up or similarly complex environment. You’ll work closely with senior stakeholders, technology teams and suppliers to improve … measurable outcomes. Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience ...

Customer Success Consultant - Legal (Our client is looking for someone who has at least 1 year working in any role within a law firm) Bath or Leeds | Hybrid Working 35k + 4k Car Allowance + Excellent Benefits The Opportunity Do you have experience working in a law firm … love building relationships? This is a fantastic opportunity to join an established software business supporting law firms across the UK. As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure ...

service impacts, you will drive continual improvement, maintain the integrity of configuration management data, support successful change delivery, and help enhance the overall customer experience. Hybrid working The places that you work from day to day will vary according to your role, your needs, and those of the business … CMDB quality to strengthen service visibility, improve risk and impact assessment, and enhance overall service performance across the SIAM ecosystem. Your skills and experience Proven experience in IT Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment. ...

comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part … remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Digital Sales Representative Who we are At Twilio, we’re shaping the future ...

business challenges. We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone … enterprise system integrations Agent workspace configuration and optimisation Proactive outbound engagement strategies Reporting, interaction data, and performance insights Experience with AI-driven CX capabilities is highly desirable, including: Enlighten Autopilot – AI-powered virtual agents that elevate self-service and guide customers with natural language interactions Enlighten Copilot – real-time ...