101 to 125 of 126 Remote ITSM Jobs

Lead end-to-end ServiceNow platform design, strategy, and optimization Collaborate with business and technical teams to deliver scalable, secure, and compliant ServiceNow solutions Own the technical roadmap for ITSM, ITAM, SecOps, GRC, and TPRM modules Guide technical teams on best practices, coding standards, and process governance Design and build workflows, REST/SOAP API integrations, and custom applications Drive … with leadership to align platform capabilities with business objectives Required Qualifications: 10+ years of hands-on ServiceNow development and solution design (not just end-user experience) Direct experience with ITSM, ITAM, SecOps, and GRC modules (TPRM is a plus) Experience leading technical teams (mentorship, guidance, project leadership - not people management) Strong scripting skills (JavaScript, Glide) and experience with Service Portal … for scalability, security, and performance Excellent communication skills with the ability to work directly with senior business and IT stakeholders Preferred Skills: Certifications such as: ServiceNow Certified Implementation Specialist (ITSM, ITAM, or equivalent) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL v3/v4 Certification Certified Technical Architect (CTA) Experience with Agile, Scrum, and Kanban methodologies Cloud More ❯

electric car scheme Agile working and "Dress for Your Day" policy Who They’re Looking For: A solid understanding of IT systems and infrastructure Awareness of IT Service Management (ITSM) and ITIL frameworks Strong knowledge of procurement processes and vendor management Excellent negotiation, communication, and organisational skills The ability to manage budgets and maintain accurate financial records Proficiency with procurement More ❯

Were looking for a skilled Service Delivery Analyst - Security Operations to join a dynamic service delivery team. This role is ideal for someone with a strong background in IT service management anda knowledge of cybersecurity and SOC tooling. Someone who excels at managing stakeholder relationships and translating technical insights into business value. Key Responsibilities: Act as a liaison between the … Security Operations Centre (SOC) and your customer portfolio Deliver regular Service Reviews , performance reporting, and client-facing updates Use ITSM tooling Report onweekly and monthly tasks and actions, ensuring remediation actions are tracked and communicated Essential Skills & Experience: Knowledge of Cybersecurity and SOC tools (e.g. Microsoft Defender) Strong knowledge of ITIL , Agile , and ITSM best practices Excellent communication , reporting , and … stakeholder management skills This role is fully remote and will offer a starting salary of £45,000 and exceptional Company Benefits Keywords: Service Delivery, SOC Liaison, Cybersecurity Reporting, ITSM, Incident Management, Stakeholder Engagement, Microsoft Defender, Sentinel, SSCP, ITIL, SOC Tooling. More ❯

will oversee daily IT operations, manage help desk services, and supervise system and network administrators. The ideal candidate will be a strong leader with a solid foundation in IT service management, infrastructure technologies, and support delivery. Most importantly, the candidate must be passionate, energetic, and experienced. The position offers a competitive salary and an excellent benefits package. It requires you … or support, with 2+ years in a leadership or management role. Experience managing IT help desk and infrastructure teams (systems, networks, or both). Strong working knowledge of IT service management principles (ITIL) and best practices. Proficiency in Jira Service Management or other enterprise ticketing systems. Solid understanding of IT infrastructure, including networking, servers, Active Directory, and cloud services. Excellent More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

Cisco, Juniper, Check Point, and Dell. Applied strong troubleshooting and problem-solving skills with a critical, creative, and independent approach to resolving complex network issues. Utilized IT Service Management (ITSM) frameworks and network monitoring tools to ensure optimal performance and reliability. Maintained robust network security through knowledge of protocols such as 802.1X, RADIUS, TACACS+, VPNs, NAC, and Zero Trust models. More ❯

closely with business stakeholders, IT leadership, and external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring … and data privacy standards What We're Looking For ** Proven experience as a Product Manager with responsibility for ServiceNow or similar enterprise ITSM,ITOM platforms ** Strong knowledge of IT service management, IT operations management, and related processes ** Excellent stakeholder management skills ** Strong vendor management skills, with experience managing licences, support contracts, and performance ** Agile knowledge ** ServiceNow certifications (e.g., Certified System More ❯

projects across the business to meet wider strategic organisational objectives. We are looking for the following in applications: An ITIL certification Significant experience in a support services or IT service Management role. A strong understanding of IT service management frameworks and implementing best practice. Experience with service desk tools and platforms (e.g., ServiceNow, Zendesk, JIRA). Excellent communication and interpersonal More ❯

and debug technical issues escalated from first-line support. Liaise with engineering teams to report design, reliability, and maintenance issues. Assist in product installation, configuration, and customer training. Support ITSM, ITIL, or CMDB-related processes. Skills & Experience Required Strong understanding of ITSM, ITIL, or CMDB concepts. Advanced Unix/Linux experience. Hands-on experience with cloud platforms such as Microsoft More ❯

changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations is expected in a hybrid working model. What youll bring? Youll hold an ITIL v4 Foundation … equivalent knowledge, with a solid grasp of Change Management principles. Organised and delivery-focused, youll bring strong planning, time-management, and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. Youll simplify complex issues, analyse and present data effectively, and work both independently and collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous. Enhanced security clearance may More ❯

Excellent opportunity for a Senior Test Engineer (SC Cleared) to deliver integration and E2E testing for the MoDs ITSM function. Youll plan, execute and report on tests, support junior engineers, and contribute to automation improvements. Hybrid role, 23 days per week in Corsham. Whats on offer: Competitive package + benefits Hybrid working (Corsham + remote) Mentoring and leadership opportunities Secure … defence sector projects Scope to implement automation over time What I need: Strong integration, E2E and API testing experience Hands-on test planning and execution skills Familiarity with ITSM, ITIL and ServiceNow Experience mentoring or supporting junior testers Defect management (e.g. Jira) SC Clearance required O.K. I'm in what's next? Apply with your latest CV below More ❯

efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to … s degree in Information Technology, Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a proven track record of developing More ❯

efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to … s degree in Information Technology, Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a proven track record of developing More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed off … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large-scale More ❯

Introduction Are you a dynamic, solutions-oriented Presales Consultant with deep expertise in supply chain management technology? SymphonyAI - Retail is seeking expressions of interest for a Presales Consultant role, based in London, to support our continued growth and innovation. This More ❯

on experience to join our fast-growing Digital Customer Experience team. You'll play a key role in building, configuring, and integrating innovative solutions across key ServiceNow workflows including ITSM, HRSD, CSM, and onboarding experiences. Working alongside senior consultants and architects, you'll help deliver impactful digital transformation projects, creating intuitive user experiences and efficient workflows for clients across multiple … What We're Looking For Essential Skills: 2+ years of hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer More ❯

lifecycle . Lead, mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. … Demonstrable experience with test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you’re an experienced Test Lead ready to take the next step in your career, we’d love to hear from More ❯

lifecycle . Lead, mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. … Demonstrable experience with test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you're an experienced Test Lead ready to take the next step in your career, we'd love to hear from More ❯

Opportunity: The Test Lead will oversee a testing service conducted by multiple Test Engineers, responsible for integration and end-to-end testing of the MoD's IT Service Management (ITSM) function. This role is hybrid, requiring 2-3 days on-site at MoD in Corsham. Initially focusing on manual testing, there will be opportunities to introduce automation to improve testing More ❯

team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. … sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and More ❯

ServiceNow Developer (SPM/HR/ITSM) Duration: 6 months Location: Hybrid 2-3 days a week onsite in South Manchester (flexible) IR35: Pending - TBC* *CTC clearance is required for this role, so you must have been a UK resident for at least the past three years* Our Key Client is initiating transformation projects that will introduce new activity to … against. Must be able to work independently. Key Skills & Experience (Top Requirements) Several years' experience with ServiceNow. Strong SPM Module knowledge and experience. Consulting background preferred. Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable … with well-defined user stories and standard sprint ceremonies. Tech/Systems/Tools SPM Module (priority) HR Module ITSM More ❯

role (UK-based), but being within a few hours of London would be handy for the odd meetup or client session. You'll need to know your way around ITSM and HRSD and have some good hands-on experience (or desire to learn) with at least one other area like CSM, IRM, SAM/HAM or HRSD . You'll … module Strong scripting skills (JavaScript, Script Includes, Glide, etc.) Confident communicator - someone who's comfortable with clients and internal teams alike ServiceNow CSA is a must, any CIS (like ITSM or HRSD) is a big plus Solid grasp of integrations and automation tools on the platform Familiarity with platform support and troubleshooting Nice to have: ITIL foundation or other relevant More ❯

designing, configuring, and implementing ServiceNow solutions to meet complex business needs. Working alongside talented technical teams and senior stakeholders, you'll be part of mission-critical transformation projects spanning ITSM, HRSD, CSM, and other ServiceNow modules. Role The ServiceNow Consultant will lead and deliver ServiceNow architecture, implementation, configuration, and customisation activities. Engage directly with clients to understand business requirements and … The ServiceNow Consultant will have a proven track record in delivering complex ServiceNow projects in large-scale or enterprise environments. Strong hands-on experience across multiple ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps). Solid understanding of ServiceNow scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs). Excellent stakeholder engagement and consultancy skills. ServiceNow certifications (CSA, CIS in relevant More ❯

designing, configuring, and implementing ServiceNow solutions to meet complex business needs. Working alongside talented technical teams and senior stakeholders, you'll be part of mission-critical transformation projects spanning ITSM, HRSD, CSM, and other ServiceNow modules. Role The ServiceNow Consultant will lead and deliver ServiceNow architecture, implementation, configuration, and customisation activities. Engage directly with clients to understand business requirements and … The ServiceNow Consultant will have a proven track record in delivering complex ServiceNow projects in large-scale or enterprise environments. Strong hands-on experience across multiple ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps). Solid understanding of ServiceNow scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs). Excellent stakeholder engagement and consultancy skills. ServiceNow certifications (CSA, CIS in relevant More ❯

This is a player-manager role, combining hands-on technical delivery with leadership of a small internal team. You'll shape the ServiceNow roadmap, ensure best-practice implementation across ITSM, ITOM, and CSM, and work closely with stakeholders to deliver scalable, automated, customer-focused solutions. Key Responsibilities: Define platform architecture and strategy aligned to business goals Lead design, configuration, and … a small team of developers and administrators Act as the technical point of contact for internal and external stakeholders What We're Looking For: Strong expertise in ServiceNow across ITSM, ITOM, and CSM, plus knowledge of other modules Certified System Administrator (CSA) and Certified Implementation Specialist (ITSM, ITOM) Proven leadership and stakeholder engagement skills MSP or IT Services background preferred More ❯