126 to 150 of 156 Remote/Hybrid ITSM Jobs

users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time … while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

adoption of new services into BAU operations. Essential Skills & Experience Proven experience delivering Service Transition within complex programmes. Strong understanding of IT Service Management (ITSM) and transition governance. Experience working across multidisciplinary technical teams including DevOps, SRE, QA and Operations. Excellent stakeholder management and coordination skills. Experience managing operational readiness ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow ...

ability to drive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice … Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. ...

projects, delivering at pace while maintaining quality, in line with business objectives. Embed ITIL‐aligned incident, problem, change, and asset management processes, owning the ITSM toolset, service catalogue, and knowledge base. Own and manage all group IT infrastructure, including servers, cloud platforms (Microsoft 365, Azure/Entra ID), networking … Experience providing senior‐level escalation support for complex infrastructure, firewall, networking, and systems issues. ITIL Foundation certification (or above) and hands‐on experience with ITSM platforms and reporting. Solid understanding of cyber security controls and compliance frameworks (e.g. Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third ...

Description****About the Role**We are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our IT service management capabilities, driving continuous improvement, automation and operational excellence across Technology Services.This is a key leadership role responsible for improving the way IT services … responsiveness, enhance user experience and allow operational teams to focus on high-value activities.**About You**You are expected to be an experienced IT Service Management professional with a passion for service improvement, automation and innovation. You have a proven track record of designing and delivering operational improvements within complex ...

analyse, design, and optimise end-to-end service management processes, translating business requirements into scalable, efficient ServiceNow solutions. Understanding of IT Service Management (ITSM), ITIL-aligned processes, and enterprise service delivery within a public sector context. Development expertise in ServiceNow, including expertise in the development and delivery of the Automated ...

delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst ...

delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst ...

budgeting and cost control. experience supporting large-scale workplace, datacentre, or infrastructure environments with complex asset estates. Hands-on experience with HAM and IT Service Management platforms such as ServiceNow HAM, ServiceNow CMDB, Flexera, Snow, BMC Helix, Lansweeper, and Microsoft Endpoint Management solutions. Strong knowledge of Hardware Asset Management … Service Asset & Configuration Management (SACM). Knowledge of Enterprise Architecture concepts and how they relate to asset and configuration management. Solid understanding of IT Service Management (ITIL) practices and their integration with asset management. experience with discovery and inventory tools for identifying and tracking hardware assets. Knowledge of procurement ...

through a managed service provider model.* Ensure stable, secure, and compliant laboratory technology operations across both IT and OT environments, aligned to cyber security, ITSM, ITIL, and DTE system lifecycle standards.* Serve as the primary point of accountability for laboratory technology partnering with DTE Compliance, Cyber Security, Internal Audit … understand.**Knowledge and Skills:*** Strong senior-level business engagement and stakeholder partnership capabilities.* Deep understanding of enterprise technology operations, cyber security, ITSM, and system lifecycle practices.* Proven people leadership experience building and sustaining high-performing teams.* Program, portfolio, demand, and financial management expertise.* Excellent analytical, problem-solving, communication, and executive ...

ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value. * Strong understanding of ServiceNow capabilities including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics. * Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders. * Strong … requires five years' continuous UK residency. Keywords: ServiceNow Solution Architect | ServiceNow Architect | Management Consulting | Pre-Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services ...

experience solutions, optimise HR service processes and advise clients on maximising the value of the platform. Strong understanding of ServiceNow capabilities across areas including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics. Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders. … requires five years’ continuous UK residency. Keywords: ServiceNow Solution Architect | ServiceNow Architect | Management Consulting | Pre-Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services | Technology Consulting ...

adoption of new services into BAU operations. Essential Skills & Experience Proven experience delivering Service Transition within complex programmes. Strong understanding of IT Service Management (ITSM) and transition governance. Experience working across multidisciplinary technical teams including DevOps, SRE, QA and Operations. Excellent stakeholder management and coordination skills. Experience managing operational readiness ...

Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred … around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service ...

work with a leading global IT transformation business on a large-scale Government project: Leading the migration from BMC Remedy to BMC Helix SaaS ITSM environment. Design, build + migration for an end-to-end BMC Helix ITSM solution covering Incident, Problem, Change, Release, Asset + Service Catalogue management. Strong … hands-on BMC Helix ITSM experience on large-scale enterprise environments. In-depth expertise in BMC Helix ITSM modules including: Incident, Problem, Change, CMDB, Asset, Service Request + Knowledge. Design + build integrations with 3rd-party platforms via BMC Helix iPaaS and REST/SOAP APIs. Configure + maintain ...

ServiceNow Developer - JavaScript, API, Jira, Azure, ITSM, ITOM, Hybrid, 12 months contract £700 London, United Kingdom Posted 9 months ago Our client within the Public sector requires a proven SC Cleared ServiceNow developer to support the development of enterprise workflows and data-driven decisions. Technical Skills ServiceNow development JavaScript … integration Jira Azure ITSM ITOM Compensation & Benefits Up to £700 per day Contract – 12 months #J-18808-Ljbffr ...

quality, scalable solutions. What you'll have the opportunity to do as a ServiceNow Technical Archityect Develop and deliver ServiceNow solutions across multiple modules (ITSM, ITOM, HRSD, CSM etc.) Build and implement custom applications, workflows and integrations using JavaScript and APIs Design and develop scalable platform architectures aligned to best … ServiceNow implementations (ideally 3+ end-to-end projects) Strong hands-on experience with ServiceNow development and scripting (JavaScript) Exposure to multiple modules such as ITSM, ITOM, HRSD, CSM or similar Experience working with integrations (REST/SOAP APIs) and external systems Understanding of modern ServiceNow architecture and platform capabilities Experience ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

cross‐functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI‐driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences … sales process such as Sandler, MEDDIC, or Challenger Familiarity with the IT technology landscape is highly valued, including awareness of tools in categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation Preferred Qualifications Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/ ...

improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation. You'll lead initiatives including: ITIL 4 and IT Service Management improvement Cyber Security enhancement IT Disaster Recovery and Operational Resilience Supplier rationalisation and MSP transition Service governance and continual improvement Target Operating Model development … deliver lasting value. About You We're looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including: IT Service Management (ITIL) Infrastructure transformation Cyber Security Disaster Recovery Supplier and vendor management IT operating model or service improvement initiatives Executive stakeholder management Delivery within complex ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our ...

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future‐state CMDB and its integration with ITSM platforms, enabling better service visibility and decision‐making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large‐scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud‐based identity solutions, with a good understanding of networks and integration across complex ...