26 to 50 of 133 Remote ITSM Jobs

customer service environment 3 - 5 years of technical support experience 3 - 5 years of phone and/or chat support experience Experience using ITSM platforms (SmartIT/Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC) Working knowledge of PC technical support, systems administration ...

customer service environment 3 - 5 years of technical support experience 3 - 5 years of phone and/or chat support experience Experience using ITSM platforms (SmartIT/Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC) Working knowledge of PC technical support, systems administration ...

customer service environment 3 - 5 years of technical support experience 3 - 5 years of phone and/or chat support experience Experience using ITSM platforms (SmartIT/Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC) Working knowledge of PC technical support, systems administration ...

customer service environment 3 - 5 years of technical support experience 3 - 5 years of phone and/or chat support experience Experience using ITSM platforms (SmartIT/Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC) Working knowledge of PC technical support, systems administration ...

customer service environment 3 - 5 years of technical support experience 3 - 5 years of phone and/or chat support experience Experience using ITSM platforms (SmartIT/Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC) Working knowledge of PC technical support, systems administration ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. Excellent leadership, communication, and negotiation skills. Key Skills: Strategic thinking ...

Minimum 4–5 years’ hands-on experience in ServiceNow administration and development Strong knowledge of ServiceNow Core and Platform modules Hands-on experience with ITSM, ITOM, TPRM, Service Portal, and Scoped Applications Experience with workflow design, scripting, integrations, and performance tuning Strong understanding of Incident, Problem, Change, CMDB, and Service ...

technical stakeholders Ability to juggle multiple priorities in a fast-paced environment Strong collaboration skills and a customer-focused mindset Familiarity with IT service management tools and ticketing systems Working Pattern & Location Part-time: 3 days per week (Tuesday to Thursday), Contract Hybrid: Predominantly remote, with occasional on-site visits ...

incidents (P1/P2), utilizing Dynatrace's PurePath technology to pinpoint code-level bottlenecks or infrastructure failures immediately. You'll integrate Dynatrace with our ITSM and CI/CD ecosystems (e.g., ServiceNow, Jira, Jenkins, Ansible) to automate incident management and self-healing workflows. Design complex synthetic transaction tests to simulate ...

Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, People Services, or IT Service Management (e.g., ServiceNow) is essential. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless ...

teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience ...

service improvement (CSI) activities Requirements: Service Support Manager Strong organisational and administrative skills Confidence working with data and producing reports Basic understanding of IT service management (ITIL knowledge is a plus) Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint) Excellent communication skills – both written and verbal A proactive, detail ...

enterprise and bespoke business applications Troubleshoot and resolve application issues, collaborating with development teams where needed Manage incidents, service requests, and problems using ITSM tools Maintain technical documentation and knowledge base content Support application deployments, patch management, and upgrades on Linux platforms Contribute to system improvement initiatives and ensure compliance ...

combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

what matters. Essential: Experience in a senior operational, leadership-support or Chief of Staff role Strong understanding of IT service environments (ITIL/ITSM awareness useful) Proven ability to run leadership cadence, governance and decision processes Excellent communication skills and ability to prepare clear, concise papers Confidence engaging with senior ...

internal stakeholders through regular service reviews and engagement sessions Monitor service performance, analyse metrics, and drive continuous improvement initiatives Develop, maintain, and improve IT service management processes and standards Identify Continuous Service Improvement opportunities and transition them into the day to day operations Lead, mentor, and support the service delivery ...

ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must have experience in: Providing Application Support services Configuration of the QL housing management system (in-depth knowledge) and its related ...

ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must have experience in: Providing Application Support services Configuration of the QL housing management system (in-depth knowledge) and its related ...

operating model understanding. Key responsibilities You will: Define ServiceNow architecture, design, and implementation approaches aligned to business strategy Architect and govern ServiceNow implementations across ITSM, ITOM, ITBM, and adjacent modules Advise clients on ServiceNow and industry best practices, including when to adopt standard capability versus tailoring to specific organisational needs ...

. Ideal Candidate Profile Experience in a senior operational, leadership-support, or Chief of Staff role. Strong understanding of IT service environments (ITIL/ITSM awareness useful). Proven ability to run leadership cadence, governance, and decision processes. Excellent communication skills and ability to prepare clear, concise papers. Confidence engaging ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

Labelling, QM, WMS, LGVs, Conveyors, Customer Portal, Middleware, Alerting, YMS), and collaborating with 1st line support to resolve within SLAs. Monitor and manage ITSM queues, escalate issues to external suppliers/3rd parties, and coordinate with service providers for advanced configuration/customisation. Assist end-users with functionality and best ...