26 to 50 of 157 Remote/Hybrid ITSM Jobs

Proven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role. Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine. Experience leading solution design activities for complex digital transformation programmes. Demonstrable experience supporting bids ...

activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop and execute strategic ...

Application Support, Application Operations or Platform Support role. Experience managing Incidents, Problems and Changes in a structured environment. Experience using ServiceNow or similar ITSM tooling. Strong troubleshooting and problem-solving skills. Experience supporting business-critical applications. Ability to work effectively with technical teams and business stakeholders. Experience carrying out testing ...

Application Support, Application Operations or Platform Support role. Experience managing Incidents, Problems and Changes in a structured environment. Experience using ServiceNow or similar ITSM tooling. Strong troubleshooting and problem-solving skills. Experience supporting business-critical applications. Ability to work effectively with technical teams and business stakeholders. Experience carrying out testing ...

infrastructure. PowerShell scripting or automation experience. Knowledge of backup technologies such as Veeam or Commvault. ITIL awareness or experience working within IT Service Management frameworks. What's on Offer Initial 6-month contract with potential extension. Opportunity to work on critical enterprise infrastructure within a leading global investment manager. Collaborative ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills ...

scheduling or another enterprise scheduling platform. SQL Server administration, troubleshooting and performance tuning. Windows Server environments. PowerShell scripting. SFTP. Azure DevOps. ITIL/ITSM practices. Major Incident Management within a production support environment. Automation and operational improvement initiatives Contact: Zach Bennett - CPS Group By applying to this advert ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

modern cloud infrastructure Enterprise storage and infrastructure platforms Disaster Recovery and business continuity Backup and resilience frameworks Infrastructure security and technical standards IT service management and change management If you're looking to join a forward-thinking organisation and make a meaningful impact, please send your CV for consideration. Etech ...

with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: Designing, creating, modifying + implementing ServiceNow toolset components including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests ...

support organisations against demanding business SLAs. Proven experience owning operational services, incident management and service performance within complex technology environments. Strong understanding of IT service management principles, including incident, problem, change and release management. Experience supporting automation technologies such as Power Platform, RPA, Logic Apps, workflow orchestration or similar platforms. ...

services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead ...

enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building ...

investigation and detection; confident using Kibana for log exploration and correlation; ability to leverage Heap to assess user impact and prioritize remediation. Familiarity with ITSM tooling (e.g., Jira Service Management) and ITIL‐aligned incident and problem management processes. Strong communication skills; clear, concise documentation; collaborative approach focused on reducing toil ...

Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoftRequired Skills -Artificial Intelligence (AI), Client Relations, Data Literacy, Executive Presence, Information Security, People Leadership, Program Management ...

people-focused IT professional to lead their IT Support function, drive service improvements, and help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency … Candidate The ideal candidate will have previous experience leading an IT Support or Service Desk team and will possess a strong understanding of IT Service Management principles. Applicants should be able to demonstrate: Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role. Strong ...

Able Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration ...

Able Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration ...

managing a IT budget, ensuring value for money. • Strong communication skills with the ability to communicate effectively with internal and external stakeholders. • Knowledge of ITSM tools for incident, problem and change management. • Experience acting as the escalation point for major service failures and incidents. • Qualification in ITIL v4 foundation. Benefits ...

rota when required. Experience Required: IT related degree or equivalent experience. 1st and 2nd line IT support experience within a business environment. Experience with ITSM tools and ticket management. Microsoft 365, Azure, Entra ID and Intune experience. Strong troubleshooting skills across desktop, cloud and network services. Experience with IT asset ...

CCNP/CCIE (Routing & Switching). Fortinet NSE 4‐7 (Network Security). Exposure to network automation tooling (Ansible, Python, NetBox). Experience with ITSM platforms (Jira Service Management, ServiceNow or similar). Experience with network monitoring tools (LogicMonitor, SolarWinds, Elasticsearch, Grafana, Splunk or Datadog). Familiarity with data centre ...