26 to 50 of 382 Remote/Hybrid ITSM Jobs

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

within a corporate environment. Strong knowledge of Windows 10/11, iOS, Android, and Microsoft 365 applications. Experience using ServiceNow or a similar IT Service Management platform. Familiarity with Mobile Device Management solutions such as Microsoft Intune. Knowledge of endpoint management technologies including Intune, MECM/SCCM, or equivalent. Understanding ...

supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the measurement and management of service performance across multiple suppliers and service towers.Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks.Experience producing, analysing, and presenting service performance reports ...

multi-supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues ...

understanding of SIAM principles and multi-supplier service delivery models. Ability to analyse service availability data and drive continual improvement initiatives. Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management. Experience managing service risks, resilience requirements, and critical service dependencies. Strong stakeholder management, analytical, problem ...

multi-supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues ...

technology platforms.Demonstrable experience managing CMDB governance, asset lifecycle management, configuration audits, and data quality initiatives to ensure accurate and reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service ...

within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge ...

IT environments.Strong understanding of SIAM principles and multi-supplier service delivery models.Ability to analyse service availability data and drive continual improvement initiatives.Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.Experience managing service risks, resilience requirements, and critical service dependencies.Strong stakeholder management, analytical, problem-solving ...

identify trends, risks, constraints, and optimisation opportunities.Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Strong analytical, stakeholder management, problem-solving, and communication skills, with experience ...

National with 5 years of continuous residence ServiceNow certifications at minimum: CIS HRSD with demonstrable experience Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM Proven Experience Working On At least one large global/international ServiceNow implementation, OR Multiple end-to-end smaller ServiceNow deployments focussing on key employee ‘moments ...

Cyber Essentials Plus (CE+) is advantageous. Strong leadership, coaching and team management skills. Excellent communication and stakeholder management abilities. Good understanding of IT service management principles (ITIL desirable). Ability to work effectively with Development, QA and Infrastructure teams. Strong analytical, problem-solving and decision-making skills. Highly organised, client ...

improvement. Strong communication skills with experience engaging technical and non‐technical stakeholders at all levels of an organisation. Knowledge of ITIL or other IT Service Management frameworks, with experience supporting change management and problem management processes. Relevant Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Competitive salary – aligned with ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

tools, Jira, Zendesk, Problem/Change Management or scripting would be a bonus. This role could also suit someone currently working as a... IT Service Management Analyst, IT Service Analyst, Service Operations Analyst, Service Improvement Analyst, Problem Analyst, Junior Problem Manager, Application Support Analyst, Product Support Analyst, Technical Support Analyst ...

environments. Strong understanding of SIAM principles, supplier governance, and the measurement and management of service performance across multiple suppliers and service towers. Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks. Experience producing, analysing, and presenting service performance ...

DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical ...

reporting and service reviews. Experience within Building Facilities Management services, with basic knowledge of smart building technologies, security systems, or network infrastructure. Experience with ITSM or customer platforms (e.g. Freshservice, ServiceNow, CRM tools). Understanding of digital platforms, system configuration, and data governance. Experience supporting client retention, renewals, or service ...

management of services across multiple suppliers and service towersExperience maintaining service catalogues, service definitions, ownership models, and service lifecycle activities.Strong knowledge of ITSM practices including Service Catalogue Management, Request Fulfilment, Change, Configuration, and Asset Management.Ability to analyse catalogue data, identify gaps and inconsistencies, and improve service visibility and user experience.Strong ...

service towers. Experience conducting and facilitating root cause analysis, managing problem records, and driving permanent resolutions to reduce recurring service issues. Strong knowledge of ITSM practices, including Problem, Incident, Change, Service Level, and Supplier Management, with a good understanding of ITIL. Ability to analyse incident, problem, and service performance data ...

complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of release activities across multiple suppliers and service towers.Knowledge of ITSM practices, particularly Release, Change, Incident, Service Level, and Supplier Management, with a good understanding of ITIL.Experience coordinating release schedules, managing dependencies, and supporting release planning ...

work in a team-oriented environment Windows-based application support experience Desirable: Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/ ...

observability data to drive service improvement, automation, and shift-left opportunities. Own observability tooling, platform governance, onboarding standards, and lifecycle management. Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment. Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business ...

drive service excellence. Qualifications Requirements ITIL v4 Foundation or higher. Proficiency in standard MS Office Suite (Word, Excel, PowerPoint, SharePoint). Knowledge of ITSM tooling (E.G. ServiceNow, JIRA). Understanding of Data Visualisation Tools (E.G. PowerBi, Tableau). Other Essential Requirements Travel Required: Minimal Key Behavioural Competencies Ability to organise ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...