26 to 50 of 139 Remote/Hybrid ITSM Jobs

/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues on the LAN Good awareness of working with the IT Service Management system This is a permanent Head of Cyber Security role based at offices in Manchester, with 2 days in the office and 3 days ...

entry-level position offers an excellent opportunity to begin a career in Microsoft business applications, with structured exposure to enterprise-grade solutions and IT service management practices. The role is hands-on, client-facing, and service-focused, ideal for someone eager to learn, grow and develop into consultancy or technical ...

Analyst to join a large-scale enterprise technology environment supporting complex, global systems. This role sits at the intersection of data, architecture, and IT service management, playing a key part in aligning business data requirements with modern technology platforms. What you'll be doing Gather, analyse, and actively track asset ...

movement of employees. Integrations & Data Quality Work with teams to ensure correct data flow to Identity and Access Management (IDAM), payroll, finance, and ITSM systems (ServiceNow) during JML actions. Support HCM Extracts/Reports (BI, OTBI) to monitor JML dashboards (in line with HCM Extract/BI capabilities). Conduct ...

movement of employees. Integrations & Data Quality Work with teams to ensure correct data flow to Identity and Access Management (IDAM), payroll, finance, and ITSM systems (ServiceNow) during JML actions. Support HCM Extracts/Reports (BI, OTBI) to monitor JML dashboards (in line with HCM Extract/BI capabilities Conduct regular ...

delivery frameworks. Strong problem-solving and decision-making skills, with the confidence to operate independently. Desirable Experience Experience delivering ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or related workflows. ServiceNow certification(s) and/or formal project management qualifications (PRINCE2, PMP, Agile, etc.). Experience working in consulting ...

Delivery function within an MSP. Strong leadership and people-management skills with a calm, structured approach to escalations. Solid understanding of IT operations and ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage ...

problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that technical …/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics 365 Freshservice ITSM Key Core Competencies and Skills Required: Wide knowledge of Windows 10/11 operating systems Excellent communication and customer service skills, both written and verbal ...

regular audits of the CMDB data and drive remediation activities to close gaps. Your Technical Toolkit Platform Expertise: Deep hands-on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered). Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid-cloud ...

service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways ...

oriented Tech-savvy and keen to learn Nice to have (not essential) MacOS/iOS or Windows experience Microsoft and Google tools Ticketing or ITSM systems What’s on offer Hybrid working (2 days office, 3 from home) Supportive team and structured onboarding Opportunity to move into more technical roles ...

oriented Tech-savvy and keen to learn Nice to have (not essential) MacOS/iOS or Windows experience Microsoft and Google tools Ticketing or ITSM systems What’s on offer Hybrid working (2 days office, 3 from home) Supportive team and structured onboarding Opportunity to move into more technical roles ...

with other PAM platforms (CyberArk, Delinea) for comparison Scripting skills (PowerShell, Python) for automation Experience with database privileged access (SQL Server, Oracle) Familiarity with ITSM workflows and change control procedures Experience in public sector or critical national infrastructure environments Knowledge of OT/ICS environments and industrial systems access requirements ...

urgency and appropriate actions to mitigate threats. Participate in the incident response process, assisting with investigation and remediation. Support managing support request via the ITSM tool. Undertake BAU activities such as daily checks. Assist with analysing and trending of security log data. Support triaging of vulnerabilities, response and mitigation with ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience with IT Service Management Tools. What we offer you We are a Living Wage employer with Investors in People Platinum status, and as such have a great range ...

improvement across testing processes What We’re Looking For Proven experience in a QA/Software Testing role Hands-on experience testing ServiceNow , particularly: ITSM CSM Strong understanding of the ITIL framework Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow Experience with manual ...

designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay ...

role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

with other PAM platforms (CyberArk, Delinea) for comparison Scripting skills (PowerShell, Python) for automation Experience with database privileged access (SQL Server, Oracle) Familiarity with ITSM workflows and change control procedures Experience in public sector or critical national infrastructure environments Knowledge of OT/ICS environments and industrial systems access requirements ...

while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through ...

with customer service, supporting an insurance claims platform and delivering exceptional user experiences. Key Responsibilities Provide first-line application support via phone, email, and ITSM tools, ensuring timely resolution within agreed SLAs. Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including ...

design, implement, and optimise enterprise-scale ServiceNow solutions that deliver measurable business value. Key Responsibilities Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, CMDB Translate business requirements into technical designs aligned with best practices. Oversee end-to-end solution delivery, from proof-of-concept to production deployment. ...

Consultant/Coach to lead this change. The client has been building SRE capabilities for several years but still relies heavily on traditional ITSM/ITIL practices. This is an opportunity to shape strategy, influence execution, and embed an application support culture. What You’ll Be Doing Assess current operations ...