76 to 100 of 139 Remote/Hybrid ITSM Jobs

technical depth in ServiceNow who can challenge design, guide configuration, and bring credibility to client conversations. Expect to work across a range of modules: ITSM, SPM, HRSD, IRM, ITOM, and beyond. You will be helping major organisations transform how they deliver digital services. You'll oversee teams, shape delivery strategy ...

Linux Administration, HPC Environments/Clustering, Ansible, Puppet, GitLab, Terraform, Containerisation, Docker, Kubernetes, OpenStack, CI/CD, Scripting in Bash/Python/Perl, ITSM tools, Jira, Cloud Administration, Virtualisation, GPU Technologies, RAID Technologies, Oil Immersion Cooling, CCRBs. Relevant certifications: LPIC-2/3, CompTIA Linux+, ITIL Foundation. What Makes ...

IT Support Manager Background in a legal or professional services environment Strong leadership, communication, and customer service skills Solid understanding of IT service management best practices This is an excellent opportunity to play a key role in a professional, high-standards organisation. If you’d like, I can tailor this … environments Experience managing Active Directory , Group Policy, and user access controls Knowledge of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi) Experience with ITSM tools (e.g. ServiceNow, Jira, Freshservice) Familiarity with legal or professional services applications (e.g. document management systems, case management, time recording) Understanding of cyber security best ...

Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services … influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements ...

ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking tools (e.g., JIRA, Confluence ...

levels of seniority. Comfortable navigating complex organisations and stakeholder groups. Ability to turn business goals into tech solutions (and back again). Familiar with ITSM and project delivery approaches (Agile/hybrid). BRMP, CBRM or sector experience (e.g. rail) would be a bonus. What’s in It ...

Digital Workplaceteam, act as the first point of contact for callers and service users,providing end user support andresponding to queries efficiently. Monitor ITSM call systems, resolving or escalating requests asappropriate. Maintain and update spreadsheets, databases, and dashboards to ensureaccuratereporting. Assistwith agendas, reports, and documentation for the Digital Workplace teams. ...

impact Develop risk management strategies in line with governance frameworks GRC Analyst: Experience Managing group compliance - PCI-DSS, Cyber Essentials, ISO27001 Experience of ITSM tools Knowledge of developing Governance frameworks Familiar with GRC tools Data privacy regulations - DPA 2018 Knowledge of Identity Platforms The opportunity for a GRC Analyst ...

business value Skills & Experience Strong experience working with ServiceNow in a platform ownership, product owner, or lead role Broad understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM or similar) Experience engaging and influencing senior stakeholders Comfortable operating in a hands-on capacity as well as at a strategic level ...

Design, build and maintain solutions using Power Apps, Power Automate, Power BI and Dataverse. Integrate with core systems such as ERP (e.g. SAP) and ITSM/ESM (e.g. Freshservice) via standard and custom connectors. Champion automation and AI initiatives to streamline workflows, improve data quality and elevate user experience. Explore ...

medical | Pension | Bonus | Hybrid working | 12 Month FTC Join a collaborative professional services firm as ServiceNow Platform Lead, owning the platform life cycle across ITSM and enterprise workflows. Based in Liverpool (Albert Dock - James Street Station) with hybrid working (2 days onsite) , you'll lead upgrades, custom development and integrations ...

Private medical | Pension | Bonus | Flexible working | 12 Month FTC Join a collaborative professional services firm as ServiceNow Platform Lead, owning the platform lifecycle across ITSM and enterprise workflows. Based in Liverpool (Albert Dock – James Street Station) with hybrid working (2 days onsite) , you’ll lead upgrades, custom development and integrations ...

suited for a technically proficient professional with deep knowledge of SimCorp Dimension architecture, configuration, and data flows , combined with a solid understanding of IT service management, system operations, and application lifecycle management . You will act as the bridge between IT operations, development teams, and business stakeholders, ensuring that … change requests, planning and executing product releases, conducting sign off procedures. Oversee incident, problem, and change management processes in accordance with IT service management (ITSM) standards. Collaborate with infrastructure, operations, and project teams to ensure optimal system performance, scalability, and reliability. Ensure proper documentation, release management, and operational readiness ...

date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using ...

CMDB health and data quality. Assist in analyzing this data to help the team identify areas for improvement. Work with other IT Service Management (ITSM) teams (e.g., Incident, Problem, Change) to ensure the CMDB is being used correctly and that data supports their processes. Act as a point of contact … stakeholder education. Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. 3+ years in CMDB management, configuration management, or ITSM Experience with CMDB tools, preferably ServiceNow Understanding of enterprise IT architecture and CI relationships Experience supporting compliance/audit activities Familiarity with change management, asset ...

activities are thoroughly documented in ServiceNow and MI dashboards. Experience in problem management, change management, and service continuity planning. Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government. Industry certifications, including a Service Management foundation qualification such as ITIL. Knowledge and experience with Security ...

DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward to hearing from ...

environment. Proficiency in ensuring the quality of MDM and EUD, with a focus on continuous service improvement. Experience and knowledge in IT Service Management (ITSM) within secure environments in Defence, Nuclear, or Central Government. Experience in integrating ITSM policies and processes into product workflows. Proficient in Microsoft 365 and ServiceNow. ...

Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will … with the overall purpose of the position. Data Extraction & Integration Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems. Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles. Work with development teams ...

tight deadlines You might also have (Desirable) Cloud computing knowledge Containerisation knowledge Key/value expertise (Redis/Valkey) Experience of IT Service Management (ITSM) Understanding of project framework concepts Behaviours we look for in our team You enjoy working both independently and as part of a collaborative, international team. ...

Description: Role: ITIL/ITSM Consultant Type: Contract Location: London, UK - Hybrid Job Details : Seeking a experienced UK-based ITIL/ITSM Consultants to support short-term advisory and assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct … stakeholder interviews and service reviews Assess ITSM practices across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: Proven experience delivering ITIL/ITSM ...

person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones … manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

Hybrid Location (if hybrid/office-based): Guildford/London (2 to 3 days) Role Description Need a ServiceNow CSM (Customer Service Management) or ITSM Architect with strong integration experience who will design, implement, and maintain ServiceNow CSM/ITSM solutions to meet business needs. This role involves creating scalable … ServiceNow CSM technical solutions. Develop architectural blueprints and functional designs for CSM implementations. Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.). Ensure solutions are scalable, reliable, and aligned with future business needs. Oversee end-to-end implementation of ServiceNow CSM solutions, from concept ...

ITIL Candidates will have the following skills and experience: Proven experience as an IT Service Desk/Helpdesk Manager/Team Leader Strong IT Service Management experience Proven experience across change/transformation Strong working knowledge of ITSM processes Proven experience of 1st line and 2nd line support Proven experience ...