76 to 100 of 127 Remote ITSM Jobs

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and vendor management More ❯

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and vendor management More ❯

exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices More ❯

exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices More ❯

other consultants to ensure technical solutions align with business objectives. Experience: The Service Now Consultant should have proven track record delivering Service Now projects, ideally within similar organisations Strong ITSM module expertise, with hands-on configuration and customisation experience. Ability to gather requirements, produce documentation, and communicate technical solutions clearly. Comfortable working in a partly remote, partly on-site capacity. More ❯

other consultants to ensure technical solutions align with business objectives. Experience: The Service Now Consultant should have proven track record delivering Service Now projects, ideally within similar organisations Strong ITSM module expertise, with hands-on configuration and customisation experience. Ability to gather requirements, produce documentation, and communicate technical solutions clearly. Comfortable working in a partly remote, partly on-site capacity. More ❯

as the primary contact for integration planning, issue resolution, and system readiness across assigned User Organisations. About You: Strong background in the design, configuration, testing, and deployment of IT Service Management systems (e.g., ServiceNow, BMC Remedy, or similar). Solid understanding of large-scale public safety or critical communications programmes, ideally including previous work on secure networks. Experience working with More ❯

also be required to provide out of hours escalation support to the out of hours engineers on every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality More ❯

I.T Operations Manager Job Requirements Experience in operations or service delivery within the IT/software sector. Proven experience managing technical or professional services teams. Strong knowledge of IT service management principles Experience in software implementation and support services; familiarity with HCL Domino or HCL Lotus is a plus. I.T Operations Manager Salary & Benefits Salary- £50,000- £60,000 (dependent More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯

could be interested in and would like to find out more, please apply with an up-to-date CV. Keywords: 2nd Line Support, 3rd Line Support, Technical Support, Troubleshooting, ITSM, Firewalls, Windows Server, Windows Operating systems, Networking, Infrastructure, IT Project, Cybersecurity, Antivirus, SQL Database More ❯

well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with More ❯

well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with More ❯

The IT Operations Manager will oversee IT service management, focusing on Azure and cloud solutions, to ensure smooth operations within the energy and natural resources sector. This role is based in London and offers the opportunity to lead critical technology initiatives in a hybrid working environment. Client Details Our client is a well-established organisation within the energy and natural … to ensure business continuity in case of system failure or emergencies. Profile A successful IT Operations Manager should have: Experience with Azure and cloud technologies. Strong knowledge of IT service management frameworks and best practices. A proven track record of managing complex IT operations in a professional setting. Excellent problem-solving and decision-making skills. Ability to work collaboratively across More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could be … in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management Knowledge Management and Reporting Your Background At least 3 years in IT service management with hands-on delivery of ITIL processes An ITIL v3 or v4 certification Must have experience of working in a law firm Experience with ServiceNow is preferred Excellent communication More ❯

you will be the driving force behind the strategy, adoption, and innovation of the company's core Microsoft (Azure, Copilot, M365) and Atlassian platforms. Reporting to the Head of ITSM & Infrastructure, you will act as the crucial link between technology and business objectives, ensuring these powerful tools deliver maximum value and enhance productivity across the organisation. Key Responsibilities Shape the … an IT Product Owner or in a similar role. Strong, hands-on knowledge of the Microsoft 365 suite, including emerging technologies like Copilot. A background in IT service management (ITSM), project delivery, and effective stakeholder engagement. Excellent problem-solving skills and the ability to manage complex technical issues and vendor relationships. A confident communication style, with the ability to translate More ❯

you will be the driving force behind the strategy, adoption, and innovation of the company's core Microsoft (Azure, Copilot, M365) and Atlassian platforms. Reporting to the Head of ITSM & Infrastructure, you will act as the crucial link between technology and business objectives, ensuring these powerful tools deliver maximum value and enhance productivity across the organisation. Key Responsibilities Shape the … an IT Product Owner or in a similar role. Strong, hands-on knowledge of the Microsoft 365 suite, including emerging technologies like Copilot. A background in IT service management (ITSM), project delivery, and effective stakeholder engagement. Excellent problem-solving skills and the ability to manage complex technical issues and vendor relationships. A confident communication style, with the ability to translate More ❯

or by using Live Web Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our IT Service Management Tool (ITSM) to accurately capture information and provide 1st line IT support and troubleshooting. We are looking for an enthusiastic self-motivated individual who can work both alone and as a member More ❯

high-stakes sectors. You'll lead a dedicated testing service of 7-17 engineers, overseeing the integration and end-to-end testing of the MoD's IT Service Management (ITSM) function-ensuring quality, security, and performance at scale. Why This Role is Exciting: High-Impact Work : Directly contribute to the success of national defence and government systems. Leadership at Scale … You'll Bring: Proven experience leading test teams in complex environments Strong background in integration, E2E, and API testing Expertise in test strategy, planning, estimation, and governance Familiarity with ITSM, ITIL, and ServiceNow Experience with defect management, risk analysis , and client-side assurance Bonus: Exposure to test automation frameworks and DevOps practices Your Responsibilities: Own and deliver the Test Strategy More ❯

platforms. Manage JML lifecycle processes—ensuring timely setup for new joiners, updates for internal movers, and revocation of access for leavers. Process and resolve access requests through the ServiceNow ITSM platform. Maintain and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure … Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow). Excellent organisational and administrative skills with strong attention to detail. Strong verbal and written communication skills; confident working in a collaborative, fast-paced environment. Proactive mindset More ❯

ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated business enabler. Support Key Change Programmes & Technical Delivery … organisation structures (many sites and geographically spread) Experience of upper mid/large enterprise IT service provision Experienced in running and managing outsourced IT services Skills and Abilities: IT Service Management IT Project Management Proven ability in the development and implementation of information security and information governance policies, procedures, and mechanisms Proven ability to implement effective disaster recovery and business More ❯

ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated business enabler. Support Key Change Programmes & Technical Delivery … organisation structures (many sites and geographically spread) Experience of upper mid/large enterprise IT service provision Experienced in running and managing outsourced IT services Skills and Abilities: IT Service Management IT Project Management Proven ability in the development and implementation of information security and information governance policies, procedures, and mechanisms Proven ability to implement effective disaster recovery and business More ❯

in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management … Workforce Solution Transformation Programme with a focus on Change Management assurance, including: Service design and delivery, including the development of the service management approach and application of IT Service Management. (ITSM) Change Enablement and Organisational Change Management policies, processes and procedures in accordance with ITiLv4 practices. Establishment of Change Governance structures and supporting Change Authority, in accordance with the agreed … associated ITIL service management processes and governance frameworks, engaging with business colleagues, internal/external suppliers and key stakeholders as necessary. 2. Guide the service desk function through the ITSM Operating Model and IT Service Lifecycle in line with ITIL v4, re-shaping service desk practices in the context of customer and user experience, working with internal and external stakeholders More ❯