76 to 100 of 109 Remote/Hybrid ITSM Jobs

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

driven new business hunter with a passion for IT Service Management solutions? We’re partnering with a high-growth organisation looking to expand its UK sales team with a talented New Business Sales Manager focused on winning and developing new logo clients. This is a standout role for someone … thrives on building pipeline from scratch and closing high-value deals. You’ll have experience selling either SaaS-based ITSM platforms or ITSM professional services, engaging with senior stakeholders across enterprise and mid-market organisations. Key Responsibilities Identify, target, and win new business opportunities across the UK Own the full ...

users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications … advantageous. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper ...

users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications … advantageous. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper ...

Managed Services, Service Delivery, or IT Operations leadership roles. Proven track record of building, scaling, and leading Managed Services teams. Strong experience operating ITSM platforms and service governance frameworks. Demonstrable ownership of service performance, client retention, and commercial outcomes. Experience managing senior client relationships, escalations, and renewals. Deep working knowledge … Ownership Own the Managed Services delivery framework, ensuring strong ITIL alignment across Incident, Request, Change, Problem, and Continual Improvement. Provide strategic oversight of the ITSM platform and service tooling. Establish clear SLAs, KPIs, reporting, and governance structures. Drive continual service improvement through optimisation and automation. Commercial & Contract Management Own Managed ...

ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM/DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding … architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration ...

find help Knowledge usage and ticket deflection Insights will support continuous improvement and future AI investment decisions. Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge). Strong process analysis and problem-solving skills. Interest or experience in using AI tools such … improvement opportunities. Strong stakeholder communication across technical and operational teams. Experience working in Agile or iterative delivery environments. Desirable Familiarity with ServiceNow or similar ITSM platforms. Experience supporting technology adoption or change initiatives. Understanding of modern support models combining human support, automation, and knowledge management. Apply now! Please be advised ...

Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations. Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation. Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes. Develop targeted outreach and account … sales within IT services, ITSM, integration, or automation environments. Track record of selling complex, consultative B2B solutions involving multiple stakeholders. Strong understanding of IT service management models, managed services, and recurring revenue structures. Ability to translate technical capability into clear, compelling business outcomes. Excellent communication, presentation, and stakeholder management skills. ...

deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations may be expected in a hybrid working model. What youll bring … understanding of Change Management principles. Organised and delivery-focused, you bring effective planning, time-management and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. You simplify complex issues, analyse and present data clearly, and work independently or collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Job Responsibilities/… optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. Good ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Below covers everything … optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect xkybehq Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Below covers everything … optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect xkybehq Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. ...

IT Service Management Analyst - Permanent full time role - Lincoln based (hybrid working) - Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced IT Service Management Specialist to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships ...

Position: ServiceNow Technical Architect - ITSM, ITOM and ITAM Employment Type: Contract Start: ASAP (March/April 2026) Duration: 6 Months Location: London, UK (Hybrid) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client … architectural direction across implementations, enhancements, integrations, and platform modernisation initiatives. Key Responsibilities Define and own end-to-end ServiceNow architecture across modules such as ITSM, ITOM (Discovery & Service Mapping), and ITAM . Design and maintain architectural blueprints, standards, and best practices aligned to enterprise IT strategy and digital transformation goals. ...

chance to build structure, improve service delivery and work closely with external technology providers. What You’ll Do Own and develop the IT service management function Manage the relationship with the managed service provider (MSP) Introduce and improve ITIL processes (incident, problem, change) Build service governance, policies and reporting … link between technology and the wider business What You’ll Bring Experience in IT Service Management or Service Delivery Strong understanding of ITIL frameworks Experience managing third-party vendors or MSPs Exposure to ITSM platforms (ServiceNow, Jira, Halo etc.) Ability to improve processes in a growing organisation What ...

required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

Barcelona, and a 1,500-strong team of more than 80 nationalities. Lead SOC engineering initiatives including SOC automation, SIEM-IT Service Management (ITSM) integration, and threat framework mapping and adoption (e.g., MITRE ATT&CK). Own data ingestion workflows for the Security Information and Event Management (SIEM) system ...

Barcelona, and a 1,500-strong team of more than 80 nationalities. Lead SOC engineering initiatives including SOC automation, SIEM-IT Service Management (ITSM) integration, and threat framework mapping and adoption (e.g., MITRE ATT&CK). Own data ingestion workflows for the Security Information and Event Management (SIEM) system ...

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration … integration, automation, and SaaS industry trends to drive innovation in your solutions What Were Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus ...

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...

Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain … organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry ...

Working Must be currently SC Cleared The ServiceNow Technical Consultant is responsible for designing, configuring, and developing solutions on the ServiceNow platform to support ITSM and wider enterprise workflows. The role works closely with stakeholders to translate business requirements into scalable, high-quality technical solutions. Key Responsibilities Configure and customise … ServiceNow modules (forms, workflows, business rules, UI policies, scripts). Develop automation and integrations using APIs, Flow Designer, and scripting. Support implementation of ITSM processes such as Incident, Problem, Change, Request, and CMDB. Troubleshoot platform issues and provide technical guidance to users and administrators. Produce clear technical documentation, including solution ...

Microsoft Dynamics365, ProSuite, Canvas * Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required. * When required provide out of hours support for major incidents and upgrades as required (Time … performance. * Provide 3rd line applications support to all colleagues across the company. * Accurately record and update service requests, problems and change requests using the ITSM system. * Act as a permanent member of Technical Change Board. * Mentor the DevOps Applications Engineers to improve their knowledge and skills. * Work with the Head ...

PowerBI CNI CMDB Engineer - SC CLEARED - Wokingham, Berkshire and remote - 6 months+/START: MAY/RATE: £262 per day inside IR35 One of our Blue Chip Clients is urgently looking for a PowerBI CNI ...