51 to 75 of 356 Remote/Hybrid Incident Management Jobs

operational services across key client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This … highly visible role requiring strong stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

Select how often (in days) to receive an alert: We are seeking an experienced PAM (Privileged Access Management) Engineer to join our Cyber Security team. The role will focus on the development, operating and continuously improving PAM capabilities across a Mizuho entities. The successful candidate will provide hands … technical ownership of privileged access controls, account onboarding, credential management, session monitoring, automation and platform resilience, while working closely with infrastructure, identity, application, database, audit and security teams. Duties and Responsibilities Develop, administer and support the Privileged Access Management platform. Manage the full PAM platform lifecycle, including design ...

Incident Manager (IM) is the glue who holds together all other teams and stakeholders in a cyber incident. You can think of this role like a project manager but in a critical and fast-moving incident.The IM will be expected to ensure all the other stakeholders know what … accountable for their activities.The IM with be extremely detail orientated and comfortable with ensuring processes are appropriately followed and progressed as needed during the incident and quickly raising any challenges to the relevant owner.IMs will generally only be working on one incident at a time though in some ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … balance reliability, operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs ...

About the Role Capital One is searching for an Incident and Problem Manager to join our UK Technology Operations Centre (TOC) team. The TOC is dedicated to the effective management, coordination, and communication of all major and critical incidents, as well as owning post-incident Root Cause … manage major and critical Incidents and Problems impacting our business. Initiatives such as Reliability Testing Game Days utilising Chaos experiments to maintain always-on Incident readiness across UK Tech in our operational and technical response will be a prominent feature of this role so relevant experience in these areas ...

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident ...

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident ...

Overview In this role you will bring deep safety management expertise to embedded product teams, shaping enterprise software that reflects real-world safety practices and risk-based decision making. You will translate complex safety challenges into scalable solutions and validate customer needs alongside product and engineering colleagues. The role … safety practices and risk identification Define and validate safety-domain models, evidence requirements, decision frameworks, and business rules Provide expertise across safety management, incident management, process safety, risk management, controls, and organizational learning Evaluate proposed capabilities for safety validity and industry relevance Contribute to requirements, specifications ...

follows. Our Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience … Azure, in line with Nuffield Health's enterprise architecture and data engineering standards. Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach. Coach mid-level engineers to take ownership of epics ...

service providers. As a Configuration and Catalogue Analyst, you'll play an important role in maintaining the accuracy and integrity of our IT Configuration Management Database (CMDB) and Service Catalogue. Working closely with technical teams, you'll ensure configuration records and service information are well governed, up to date … accessible. You'll support audits, reporting, and service management processes, helping us manage risk and make informed decisions. You'll also contribute to the ongoing improvement of our IT service management capability, including enhancing our self-service portal and supporting colleagues to access IT services effectively. This ...

Major Incident Manager Location: Sheffield Day rate: Up to 600 per day inside IR35 Duration: Until end of March 2027 (view a view to extend) Type: Full time, 5 days a week Hybrid: 2-3 days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure ...

interface between the managed Security Operations Centre (SOC) provider, internal security teams, and wider business stakeholders. The successful contractor will support security monitoring, incident management, threat analysis, and the ongoing improvement of security operations processes. This is an excellent opportunity for a hands-on security professional with strong … alerts and escalations from the managed SOC provider. Investigate, triage, and track security incidents through to resolution. Support the investigation, containment, remediation, and post-incident review of security events. Analyse threat intelligence and provide contextual insight into threats relevant to the organisation. Assess security risks associated with new applications ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support ...

dimensions, versions, levels, accounts, sheets, reports, dashboards, and planning workflows under appropriate guidance. Support the delivery of budgeting, forecasting, headcount planning, scenario modelling, and management reporting capabilities for Finance and business stakeholders. Build and support data loads and integrations between Adaptive Planning, Workday Financials, Workday HCM, and other approved … integration changes. Contribute to the assessment and delivery of future analytics data flows, including the potential use of Adaptive Planning data in BigQuery and management analytics. Participate in testing, regression testing, release preparation, and controlled deployment of Adaptive Planning changes. Follow change‐control, access‐management, data‐quality ...

broad range of modern engineering practices. In addition to building new functionality, you will support the services you develop, contributing to application monitoring, incident management, and ongoing improvements to reliability and performance. Candidates are not expected to have experience across all technical areas. The specific technologies, team context … Testing Activities: Contribute to test design and execution to validate software quality, ensuring functionality, performance, and security requirements are met. Support Software Configuration Management: Manage software configuration and version control, ensuring that changes are tracked, documented, and easily retrievable. Data Modelling & Database Design: Contribute to data modelling and assist ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post-incident review. Supplier and third-party vendor management, ensuring services are delivered in line with agreed expectations and contractual obligations. We're building capability ...

triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution … clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand. 2. Service Integration & Vendor SLA (SIAM) Vendor service integration: Own the day-to-day relationship with vendor for L1/L2 service desk, lifecycle/depot, major incident management and consultancy ...

overall service delivery. In this role, You will Understand functional requirements and translate business requirements into technical database specifications. Provide production support and release management for Db2 database environments. Design, implement, and maintain physical database structures and configurations. Build, review, test, implement, and support application database releases. Implement … upgrade, and data conversion initiatives. Perform root cause analysis and provide timely resolution of database-related incidents and problems. Demonstrate strong analytical and problem-management capabilities to resolve complex technical issues. Provide consulting services on database performance monitoring, tuning, capacity planning, and optimization. Coordinate with development teams during project ...

Server and Active Directory environments. Experience with virtualisation, backup and disaster recovery technologies. Strong networking, firewall and infrastructure troubleshooting skills. Knowledge of ITIL service management principles and incident management processes. Experience with PowerShell automation and technical documentation. Experience with Citrix, SANs and server hardware (desirable). Experience … supporting security and compliance technologies (desirable) Involvement in major incident management (desirable). Strong organisation and prioritisation skills, with the ability to work independently and manage complex technical issues. Strong communication, and relationship-building skills with a people centric approach & service Excellent conversational fluency in English is required ...

Server and Active Directory environments. Experience with virtualisation, backup and disaster recovery technologies. Strong networking, firewall and infrastructure troubleshooting skills. Knowledge of ITIL service management principles and incident management processes. Experience with PowerShell automation and technical documentation. Experience with Citrix, SANs and server hardware (desirable). Experience … supporting security and compliance technologies (desirable) Involvement in major incident management (desirable). Strong organisation and prioritisation skills, with the ability to work independently and manage complex technical issues. Strong communication, and relationship-building skills with a people centric approach & service Excellent conversational fluency in English is required ...

ensure operational teams can confidently support the live Finance platform; contribute to hyper‐care and early life support activities post‐go‐live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance; manage incident triage, root cause analysis, and problem resolution … resilience, and operational efficiency of the platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system monitoring ...

mentor junior engineersConvert vision and data strategy into IT solutions and deliver resultsDeliver and embed Data Foundation initiatives to support key business programsCoordinate change management, incident management and problem management processesPresent reports and findings to key stakeholders as the subject matter expert on data analysis … within the energy sectorStrong communication skills with both technical and business audiences and ability to work effectively in hybrid teamsNice to haveExperience in project management or running a scrum teamExperience working with BPC or PlanningExposure to working with external technical ecosystemsExperience with MKDocs documentationWe offerEPAM Employee Stock Purchase Plan ...

system reliability, performance, and operational efficiency Advance automation, Infrastructure as Code approaches, and promote self‐healing systems using AI/ML techniques Develop robust incident management frameworks and lead major incident response activities for critical systems Implement blameless postmortems and deliver systemic improvements across production environments Establish … systems, and telemetry‐driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ ...

Service Management Lead owns the IT service management practice across IT Service Operations and must show that it works. The role leads the Service Management team, sets how incident, problem, change and release, knowledge and configuration management are run, and gives risk, audit … associated application documentation thoroughly before clicking on the apply button at the bottom of this description. The role owns the processes, and the Service Management team runs them day to day: coordinating major incidents, running change approval, leading problem investigations, and keeping configuration data accurate. Cloud Operations, Application Support ...