51 to 75 of 283 Remote Incident Management Jobs

local government. To read more about our business area, please visit Corporate Services and Transformation Key Responsibilities: Lead and develop an active Security Operations team focused on threat detection, incident management, and prevention of data breaches or service disruptions. Build and mature the Security Operations Centre (SOC) with a focus on cyber risks, threat intelligence and proactive incident … and advising on appropriate mitigation strategies. Oversee the planning and execution of cyber audits and present findings to senior leadership. Provide expert guidance on malware analysis, secure access, identity management, and digital estate safeguarding. Build strong partnerships across Essex and beyond, working closely with peers, vendors, and regional bodies to stay ahead of emerging threats. Experience Needed: A proven … cyber security trends, threats, tools, and protocols -demonstratable vendor agnostic technical appreciation of both defensive and offensive Cyber Security with focus on Microsoft security competencies. Strong experience in leading incident response, technical investigations, and high-pressure decision-making. Excellent communication skills with the ability to influence and collaborate at all organisational levels. Strategic thinking with a focus on continuous More ❯

knowledge with colleagues. This role has the option to grow towards either a principal engineering role (a technical specialist leader) or an engineering manager (a team leader with line management) position at Vivacity, through structured career progression pathways. About us At VivaCity, we make cities smarter, safer, and more sustainable. We have over 5,000 AI sensors around the … not familiar with the problem space, and you know when and how to ask for help. Requirements for the role: Expertise in Apache Kafka (ideally Kafka Strimzi), including broker management, scaling, upgrades, and integration with high-throughput data pipelines. Experience managing PostgreSQL databases, including load analysis, query optimisation, and role management. Experience with modern cloud infrastructure as GCP/… to resolve technical incidents in unfamiliar production systems. Technical and process documentation champion. Experience of operationally managing production software components, including observability, logging, metrics, error reporting, debugging, and live incident management. Your time will be spent roughly as follows: 60% - Proactive technical work (e.g. migrating DB hosting provider, new message bus system proof of concept, deploying new algorithms to More ❯

in close partnership with our application support DevOps Labs to deliver deep insights using observability platforms such as Splunk and Dynatrace. Your responsibilities will involve providing direct support for incident response, root cause analysis, performance optimization, and system performance improvement! About us If you think all banks are the same, you'd be wrong. We're an innovative, fast … analysis using advanced technology. Analysis & Reporting: Conduct proactive analysis on system performance, availability and failures. Generate regular reports for senior stakeholders, summarising trends, anomalies and improvement opportunities. Support post-incident reviews with data driven insights. Tooling and Scripting: Develop scripts to automate data extraction, transformation and alert generation. Integrate observability tools with CI/CD pipelines and operational workflows. … Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams. Experience working in an Incident Management environment. And any experience of these would be really useful Familiarity with infrastructure, application architecture and cloud monitoring (AWS. GCP, Azure, OCP). About working for us Our focus is to ensure we're inclusive More ❯

The Head of Software Delivery provides senior leadership to the Software Delivery function, reporting to the Head of Software Engineering. This role is responsible for leading the delivery management practice, ensuring high-quality and timely software change delivery, governance, and incident management. Working in close partnership with engineering and product leadership, they will co-own the Software Development … Ensure the team are structured and resourced appropriately to deliver the Product & Software Roadmap and Plan (includes budget approval for resource). Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality … including and up to Board Level) of progress, performance, and planning. Required Skills and Knowledge 5 years+ proven experience leading a PMO with a strong focus on Software Delivery Management, preferably in Financial Services. Proven experience of leading and building large teams. Well versed in agile methodologies Adaptable approach, befitting of a small growing business with excellent communication skills. More ❯

including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we are … journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish, prioritizing effectively and coordinating with stakeholders to ensure swift resolutions Create and own the service management framework, defining SLAs, escalation processes, and … recommendations for continuous service improvement About you We believe that no one is the finished article, however experience in the following is important for this role: Proven experience leading incident management and owning service delivery roadmaps Strong communication skills and the ability to collaborate with both technical and non-technical teams Solid problem-solving and analytical skills to More ❯

including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we are … journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish, prioritizing effectively and coordinating with stakeholders to ensure swift resolutions Create and own the service management framework, defining SLAs, escalation processes, and … recommendations for continuous service improvement About you We believe that no one is the finished article, however experience in the following is important for this role: Proven experience leading incident management and owning service delivery roadmaps Strong communication skills and the ability to collaborate with both technical and non-technical teams Solid problem-solving and analytical skills to More ❯

day pipeline operations, deployment optimizations and legacy systems/technical debt activities Collaborate with Senior Engineers to improve delivery automation and enhance DevEx and self-servicing Aligns to effective incident response processes, helping with root cause analysis and problem resolution during incident management sessions Take ownership and pride in the work you deliver, ensure what is delivered … with problem-solving capabilities, able to debug pipelines, resolve issues and assist with improvements in our platforms/tools and CI/CD processes Strong Infrastructure automation and configuration management principles, assisting in Terraform and Ansible infrastructure provisioning and maintenance Deployments and release supportability, ensuring smooth processes and investigate and troubleshoot issues when they arise Basic Kubernetes (K8S) exposure More ❯

Working closely with other leaders, you'll help set strategic direction and foster a collaborative environment that prioritises engineering excellence and business impact. Key responsibilities Team Leadership and People Management Lead, manage, mentor, and develop 3-5 teams of engineers, supporting both individual growth and team effectiveness Set clear objectives for individuals and teams, monitor performance, and promote accountability … efforts and contribute to hiring guidelines, technical assessments, and shared candidate pipelines Oversee the full operational lifecycle of your teams' products and services, ensuring reliability, robust monitoring, and effective incident response Strategic Direction and Delivery Collaborate with other leaders to define and deliver on long-term team and business goals Set direction and scope for technical initiatives and work … a strong focus on coaching and feedback. Strong track record of delivering technical initiatives that support strategic business outcomes Deep understanding of the software development lifecycle, operational excellence, and incident management practices Experience navigating competing priorities and keeping teams focused and aligned Expertise in managing end-to-end delivery processes and improving team workflows Effective communicator across technical More ❯

conferences and meetups. Your Technical Expertise Experience in Operations: You have experience managing production systems, responding to incidents, and implementing best practices. You are familiar with monitoring, logging, and incident management and have hands-on experience with deployment, configuration, and troubleshooting in live production systems. Experience with Messaging Systems: You have experience with distributed systems that use some … and supporting applications deployed on major cloud platforms such as AWS, Azure, or GCP is highly desirable. Advanced Linux Administration Skills: Familiarity with Linux system administration tasks, including package management, service configuration, performance monitoring, and basic scripting, is a significant advantage. Containerization Technologies: Experience with containerization technologies such as Docker and Kubernetes is a plus. More ❯

day supportability and maintenance of our tools and platforms Collaborate with the team to troubleshoot and resolve issues, shadowing and learning from Mid and Senior-level Engineers Aligns to incident response processes, helping with root cause analysis and problem resolution during incident management sessions Take ownership and pride in the work delivered, ensure what is delivered is More ❯

technologies Pro-actively define, optimize, automate, publish and communicate deployment patterns for migration Support engineering teams in optimizing the migration path Escalation point for engineering teams in troubleshooting and incident management Driving the adoption of automation in the platform, using common methods with other platforms Documentation of deployed systems, scripts and other working practices to enable, re-use … AWS Certified Solutions Architect Associate or Professional, AWS Speciality domains (Security, Advanced Networking) A scaled agile framework certification, such as SAFe or Scrum@Scale Managing stakeholders, including users and management Mentoring junior engineers and nurturing their passion for engineering Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible More ❯

and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

Planning Manager (Key Personnel - Emergency Management) Location: Washington, D.C. (Hybrid - Onsite 3 Days/Week Required) Clearance: Must pass background investigation; eligibility for federal contractor credentials required Position Type: Full-Time, Key Personnel About Us Join a mission-driven team supporting the U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Human … Services Emergency Preparedness and Response (OHSEPR). We provide critical emergency management and repatriation support services to safeguard vulnerable populations during crises and disasters. Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a qualified Planning Manager to serve as a key personnel leader in support of emergency preparedness, planning, and incident response operations. This is a full … time, onsite position during steady-state operations and requires the ability to deploy during emergencies. Key Responsibilities Lead incident-related data gathering and analysis related to emergency operations and resources. Facilitate planning meetings and develop Incident Action Plans (IAPs) for operational periods. Coordinate and synchronize planning across jurisdictions and stakeholders. Develop long-term and transition plans for incidents More ❯

Incident Communications and Coordination Engineer Location: Fully Remote (UK based) occasional and infrequent travel to Reading. Employment Type: Permanent (via Experis Employed Consultant Model) Salary: £28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Join a Global Leader in Technology Support and Innovation Experis is seeking an Incident Communications and Coordination … clients worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear … and effective communication during high-severity incidents. Key Responsibilities Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services Lead incident calls during service outages Develop and execute communication plans during system maintenance Deliver communications within strict SLAs Coordinate with remote support teams and internal IT groups Execute disaster recovery procedures when required Provide detailed analysis and reporting on More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take More ❯

The Spotify Security team is looking to enhance our incident response capabilities with a hardworking and collaborative security engineer focused on incident management. If you thrive under pressure and enjoy working with partners across the company to improve our containment and response efforts, then apply now! Locations London Stockholm What You'll Do Drive continuous improvement of Spotify … s security incident management process, identifying areas for enhancement and implementing changes. Collaborate with compliance teams to ensure incident processes meet all regulatory requirements while remaining lean and adaptable. Utilize security technologies (e.g., SOAR, SIEM), communication platforms, and automation tools to accelerate response and train responders on their use. Develop automation and response capabilities to speed up … investigation and response, leveraging our defender's advantage. Coordinate scheduling for incident managers and responders to ensure coverage and readiness. Create and deliver training programs for incident responders to maintain high incident readiness. Participate in and lead responses to security incidents, ensuring swift action, process adherence, and documentation for improvement. Work closely with IT, infrastructure, legal, and More ❯

to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 ! Do you have experience in IT service administration, including incident management and request fulfilment? If you have a proven ability to provide high-quality customer support then this could be the opportunity you've been waiting for! Supporting … excellent communication skills you'll liaise with vendors, stakeholders, and internal teams, working closely to facilitate smooth IT operations, ensuring timely renewals, updates, and reporting. Familiar with IT service management frameworks such as ITIL, and with an ability to troubleshoot technical issues and liaise effectively with technical support teams, you'll conduct data entry into company systems, and review … and verify the information to ensure accuracy and accessibility, supporting others by carrying out basic IT data management tasks. With proven experience in IT administration, purchase order management, or IT Hardware asset management and an understanding of license and subscription management, we'll look to you to assist with simple operational tasks, incident logging, reporting More ❯

this will be half remote/half officed based. This is initially a 12 month fixed term contract. The Infrastructure Services Analystwill be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … involve all aspects, planning, communication, implementation, and reporting. You will have extensive experience with the likes of M365 applications and Azure IaaS. Read on for more details... Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

back-office platforms About Our Client This client is a global financial services platform Job Description This role requires an individual to have in depth understanding of sophis - portfolio management and risk management for equity and equity derivatives trading. The team is responsible for providing technical support for a range of front office and post-trade applications. This … includes: Overall Responsibilities Provide support for all trading and back-office platforms offered by the organisation to both internal and external client base. Strong understanding of Sophis - portfolio management and risk management for equity and equity derivatives trading. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis … and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage More ❯

the Engineering, Testing and technical team in the Implementation of engineering governance for all execution activities, in line with Leidos' Engineering Edge Next Generation (EENG) process library. Identification and management engineering risks and issues and highlighting potential business impacts Supporting the creation of the programme's Transition Documentation Leading the creation of transition run books and work instructions required … into the customers overall business transition planning. Planning for, in detail, and where appropriate, implementing appropriate fall-back/fix-forward steps in the event of unrecoverable failure/incident during the transition events and early life support. Oversight of all transition-related testing activities and leading on the Leidos transition testing activities. Supporting the management of requirements … operation, workaround, methodologies and processes to support the business during the transition period Engage closely with the customer to deliver an intelligent client function including: Requirements Service catalogue Service management End user experience Become a product expert, seamlessly translating between the customer and the teams the needs and capabilities of the product. Skills Required: Operational Insight & Situational Awareness Proven More ❯

You'll Do Maintain and improve our AWS-based infrastructure using Infrastructure-as-Code (Terraform) Support and scale Kubernetes clusters hosting critical microservices Design and enhance observability, alerting, and incident response processes Collaborate closely with engineers to ensure systems are reliable, secure, and performant Lead root cause analysis for production incidents and help prevent recurrence Build tooling to automate … Go (bonus) What We're Looking For Strong experience in SRE, DevOps, or Production Engineering roles Proven hands-on skills with AWS, Terraform, and Kubernetes Experience with production support, incident management, and RCA practices Comfortable working in a fast-paced startup or scale-up environment Strong problem-solving mindset and a passion for automation More ❯

You'll Do Maintain and improve our AWS-based infrastructure using Infrastructure-as-Code (Terraform) Support and scale Kubernetes clusters hosting critical microservices Design and enhance observability, alerting, and incident response processes Collaborate closely with engineers to ensure systems are reliable, secure, and performant Lead root cause analysis for production incidents and help prevent recurrence Build tooling to automate … Go (bonus) What We're Looking For Strong experience in SRE, DevOps, or Production Engineering roles Proven hands-on skills with AWS, Terraform, and Kubernetes Experience with production support, incident management, and RCA practices Comfortable working in a fast-paced startup or scale-up environment Strong problem-solving mindset and a passion for automation More ❯

production estate from both a technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring and automation tooling. Drive automation … and continuous improvement. RESPONSIBILITIES: Proven experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack or Datadog. Experience with cloud More ❯

sure that live support is seamless. We want you to take the initiative when it comes to good working practices and processes. So you'll need experience of applications management and ideally, knowledge of ITIL-environments. With this expertise, you'll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams. While an understanding … disk space and MS-SQL databases. A point of escalation for all Application related issues within the Applications Team Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis. Working with third party suppliers More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You ll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You ll More ❯