Remote SLA Jobs

126 to 148 of 148 Remote SLA Jobs

Assistant Vice President, Infrastructure Unix Support

london (city of london), south east england, united kingdom
Hybrid / WFH Options
CLS Group
and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯
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Lead Business Support Officer

chatham, south east england, united kingdom
Hybrid / WFH Options
Medway Council
across the council. What You'll Be Doing Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management. Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the … levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management). Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement. Knowledge: Solid understanding of ICT terminology, financial management, ITIL More ❯
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Lead Business Support Officer

medway, south east england, united kingdom
Hybrid / WFH Options
Medway Council
across the council. What You'll Be Doing Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management. Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the … levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management). Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement. Knowledge: Solid understanding of ICT terminology, financial management, ITIL More ❯
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Infrastructure Engineer

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
GKN Aerospace
tracks, monitors, and communicates problems and business risks to ensure timely resolution and compliance. This role offers a hybrid working pattern. How Youll Contribute Deliver infrastructure services to agreed SLA requirements Troubleshoot/resolve problems associated with the infrastructure environment Work with hardware/software vendors to resolve technical support issues Coordinate and work with global architects and other regional … system infrastructure to manage business systems and security risks Actively works with automating the IT infrastructure delivery Work with the following Key Processes: o Event Management; monitoring , measuring against SLA, triggering and reporting o Incident Management; log all incidents and resolve as quickly as possible o Change Management; process approved changes from Build into Run o Request Management; manage all … requests to resolution or escalation o Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA What Youll Bring To help us make a difference, youll bring your passion and expertise/talent for what you do along with the following skills, experience, qualifications and attributes: Essential Relevant Degree or equivalent experience IT infrastructure experience An More ❯
Employment Type: Permanent, Work From Home
Posted:

Lead Network Engineer

London Area, United Kingdom
Hybrid / WFH Options
Premier Group
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
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Lead Network Engineer

City of London, London, United Kingdom
Hybrid / WFH Options
Premier Group
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
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Lead Network Engineer

london, south east england, united kingdom
Hybrid / WFH Options
Premier Group
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
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Lead Network Engineer

slough, south east england, united kingdom
Hybrid / WFH Options
Premier Group
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
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Lead Network Engineer

london (city of london), south east england, united kingdom
Hybrid / WFH Options
Premier Group
Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯
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Technical Service Desk Advisor

NN4, Hardingstone, West Northamptonshire, Northamptonshire, United Kingdom
Hybrid / WFH Options
Ricoh
party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation … under pressure Methodical and disciplined approach to work Ability to work well in a team. General knowledge of Third party support agreement(s) An understanding of Service level agreements (SLA) or arrangement(s) & Operating Level Agreements (OLA) Excellent Customer Service & Telephone handling skills 1st line Technical Support experience preferred Experience of working towards/achieving goals e.g. KPIs We are More ❯
Employment Type: Permanent
Posted:

Sales Support Coordinator

Leatherhead, England, United Kingdom
Hybrid / WFH Options
Bytes Software Services
To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best … service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract … ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date. To advise customers on licensing procedures and discuss purchasing options with them. Management of More ❯
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Sales Support Coordinator

guildford, south east england, united kingdom
Hybrid / WFH Options
Bytes Software Services
To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best … service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract … ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date. To advise customers on licensing procedures and discuss purchasing options with them. Management of More ❯
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Business Development Director (London, UK)

England, United Kingdom
Hybrid / WFH Options
Parking Network BV
Business Development Director - Parking & Healthcare APCOA Hybrid Working £95,000 Per annum including a car allowance + bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Data Centre Cabling Engineer

Croydon, Surrey, United Kingdom
Hybrid / WFH Options
NG Bailey
Business as Usual (BAU) projects and approved change works. You'll also ensure that all calls allocated to you are delivered within NG Bailey's clients Service Level Agreements (SLA). Some of the key deliverables for this role include: Be responsible in ensuring all calls allocated are delivered within NG Bailey's clients Service Level Agreements (SLA). Monitor More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

3rd Line Team Leader

Northampton, England, United Kingdom
Hybrid / WFH Options
Reboot Recruit
security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯
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3rd Line Team Leader

kettering, midlands, united kingdom
Hybrid / WFH Options
Reboot Recruit
security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯
Posted:

3rd Line Team Leader

milton keynes, south east england, united kingdom
Hybrid / WFH Options
Reboot Recruit
security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯
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Site Services Specialist - Mail Room and Print

City, London, United Kingdom
Hybrid / WFH Options
Ricoh
Today What you will be doing Scanning, sorting mail, printing documents, and organising couriers. To deliver an efficient and responsive business process service to the customer, to meet agreed SLA s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. You will ideally have More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Site Services Specialist - Mail Room and Print

EC3V, Lime Street, Greater London, United Kingdom
Hybrid / WFH Options
Ricoh
Today What you will be doing Scanning, sorting mail, printing documents, and organising couriers. To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. You will ideally have More ❯
Employment Type: Permanent
Posted:

Senior Back End Developer TypeScript Node.js

City of London, London, United Kingdom
Hybrid / WFH Options
Client Server
Senior Back End Developer/Engineer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Back End Developer looking for an opportunity to take ownership and progress your career at a scaling tech company? You could be More ❯
Employment Type: Permanent, Work From Home
Salary: £80,000
Posted:

Senior Backend Engineer TypeScript Node.js

United Kingdom
Hybrid / WFH Options
Client Server
Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company? You could be joining a More ❯
Posted:

3rd Line Support

Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
Hybrid / WFH Options
Bechtle UK
Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures … coordinate the 3rd Line, Service Desk, Monitoring and Backup, Field operational teams Ensure that all tickets are prioritised and assigned appropriately and in accordance with XLA’s and client SLA’s Personal and Team Development: 55% Act as a role model for delivering results for enthusiasm and enjoyment of your work for teamwork, for coaching and mentoring of colleagues and More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum
Posted:

Fibre Field Engineer

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
BUUK Infrastructure
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We More ❯
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:
SLA
Work from Home
10th Percentile
£28,350
25th Percentile
£29,750
Median
£32,500
75th Percentile
£56,250
90th Percentile
£87,500