126 to 150 of 256 Remote/Hybrid SLA Jobs

understand stakeholder needs and communicate clearly with senior audiences.Proven ability to lead teams across locations, including hybrid and delivery centre environments.Strong delivery discipline, including SLA/KPI governance, quality control, project planning, risk management and contract awareness.Continuous improvement mindset, with practical interest in automation, data, reporting tools and finance technology.Ability ...

evaluation criteria and multi-option worked solutions. Direct Contract Ownership: Draft and negotiate commercial schedules, Statements of Work (SOWs), Master Services Agreements (MSAs), and SLA terms directly—ensuring the legal department has a clean framework for final sign-off without creating bottlenecks. Risk & Compliance Management: Ensure vendor contract terms protect ...

service requests, keeping customer-facing AI services stable and well supported. Role responsibilities: Monitoring network, power, environmental, server and GPU alarms, responding within SLA Performing initial troubleshooting and incident triage Owning tickets through to resolution with accurate documentation Escalating clearly to engineering, field operations or vendors when required Coordinating site ...

with resilience in a busy office environment and on one’s own initiative when required to work remotely in order to meet deadlines and SLA’s· Ability to take on new tasks quickly and use initiative· Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations· Excellent written ...

evolving in real time. Adaptability, intellectual curiosity, and a strong builder mentality. Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows. Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation. Background supporting displacement ...

incident from ticket creation through to resolution, provide customer updates and liaise with internal teams to drive the resolution of the incident within SLA times. Plan and organise customer onboarding sessions and workshops, and deliver training on Advanced Infrastructure products. Provide product technical support to our customers via in-person ...

identify opportunities for improvement or change in configuration or functionality Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA’s Adhere to Acturis Change Board controls and requirements. Accuracy – attention to detail – low levels of error New ideas proposed for improvements to processes/system ...

identify opportunities for improvement or change in configuration or functionality Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/system ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

Responsibilities 1. Databricks Serverless Enablement and Optimisation Assess existing workloads and determine suitability for Serverless, classic, job or interactive compute based on duration, utilisation, SLA, concurrency, performance and cost. Enable and configure Serverless for appropriate jobs, SQL workloads, notebooks, analytical processing and data pipelines. Establish workload-placement guidance, including when ...

technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE. To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to. To advise and assist the Programme Management Office resources during project implementations including ...

Head of Service Delivery in London on a hybrid basis. This fixed-term maternity cover will oversee IT service delivery across regions, ensure SLA adherence and strong client satisfaction while guiding a cross-functional team. You will establish service management frameworks, define KPIs, report to executives, and drive continuous improvements ...

senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...

brand standards and including call scripts, standard reply paragraphs and FAQsMonitor all key customer service performance indicators Assist the Customer Service Manager in reporting SLA performance, customer satisfaction and net promoter scoresSupport The Economist’s customer feedback and query channels ensuring customer issues and requests are expedited Utilise customer feedback ...

across the Microsoft 365 ecosystem (Teams, OneDrive, Exchange Online). Experience with PowerShell scripting for automation and troubleshooting. Experience working within ticketing systems and SLA-driven environments. 5+ years' experience with Power Platform technologies (Power Automate, Power Apps, Power BI). Experience with migration tooling such as Sharegate, AvePoint ...

cycle supporting operational planning and performance decisions. This includes: Understanding changes in demand and customer contact behaviour Supporting forecasting, capacity and headcount decisions Evaluating SLA and service‐level trade‐offs Measuring throughput and productivity consistentlyIdentifying emerging risks or operational pressure points Helping leaders make evidence‐based prioritisation and resourcing decisions ...

cause resolution, reducing repeat incidents.Review and assure quality of tickets, configurations, and documentation.Maintain clear communication with stakeholders during escalations and priority incidents.Support adherence to SLA, incident, and change management processes.What will you bring Acts as the senior technical authority within the reactive support function, leading resolution of complex and high ...

channels (phone, chat, email) in a fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture ...

experience in supplier management, vendor performance, service management or operational performance. Experience managing demand planning, forecasting and resource capacity management. Strong understanding of KPI, SLA and contract performance management. Ability to analyse complex operational and financial data and translate it into actionable insights. Experience building executive dashboards, reports and performance ...

experience in supplier management, vendor performance, service management or operational performance. Experience managing demand planning, forecasting and resource capacity management. Strong understanding of KPI, SLA and contract performance management. Ability to analyse complex operational and financial data and translate it into actionable insights. Experience building executive dashboards, reports and performance ...

playbooks that let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain ...

ensuring everything is ready before payroll services begin.Maintaining accurate customer and operational information across multiple systems.Managing client contracts and onboarding data.Producing KPI and SLA reports accurately and on time.Reconciling implementation data to ensure complete accuracy.Supporting Anti-Money Laundering (AML) operational activities.Working closely with Payroll Operations, Commercial teams and external partners ...

proven track record of successfully designing and implementing compliant product journeys and governance frameworks. KPIs include customer journey compliance, regulatory sign-off SLA, enforcement risk management, and integration compliance. What you’ll do.Regulatory implementation: Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer ...

with possible remote work depending on operations. You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required. #J-18808-Ljbffr ...