1 to 25 of 238 Remote Service Design Jobs

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

A prominent IT Consultancy is seeking an SC Cleared Service Designer for a permanent position. The role includes remote work with occasional visits to clients, and requires experience with the Government Digital Service (GDS). The salary is £55,000 annually, plus additional benefits. The position is remote with occasional client visits, and candidates must possess an active … SC Clearance. Role Responsibilities: Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution … build and testing. Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead improvements to existing services as well as introduce More ❯

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. We have a top end budget of £55k + … full benefits + fully remote (with ad hoc client site travel) Primary skills and experience required: Must be eligible for SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’ Ability to critically break down complex problems in a fast-paced environment, with a More ❯

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. We have a top end budget of £55k + … full benefits + fully remote (with ad hoc client site travel) Primary skills and experience required: Must be eligible for SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’ Ability to critically break down complex problems in a fast-paced environment, with a More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

Senior Service Designer (Central Government) Position Description If you're a skilled Senior Service Designer who thrives in a collaborative environment and cares about creating user-centred digital services, we want to hear from you. Become part of a growing team of designers and researchers working with a range of UK government clients on projects that have real … needed. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Service Designer at CGI, you'll be instrumental in shaping and delivering user-centred services for various UK government departments. Your work will enhance the way citizens interact with government … services, making them more cohesive and efficient. Key duties include: • Understanding users' needs and behaviours, analysing evidence, and translating user stories into service concepts • Developing service strategies and visions that drive innovative solutions • Mapping and designing complex service ecosystems, considering all touchpoints, channels, service layers and actors • Creating high-level service prototypes, storyboards or walk More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

and obsolescence. Oversee Microsoft 365, collaboration platforms, and end user device strategy. Ensure security, data privacy, and regulatory compliance across all services. Drive user experience improvements using human-centred design and analytics. Support hybrid working through modern, scalable, and user-friendly solutions. Champion adoption and change management across the organisation. What You'll Bring: 5+ years' experience in digital … in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work enablement, workplace More ❯

and obsolescence. Oversee Microsoft 365, collaboration platforms, and end user device strategy. Ensure security, data privacy, and regulatory compliance across all services. Drive user experience improvements using human-centred design and analytics. Support hybrid working through modern, scalable, and user-friendly solutions. Champion adoption and change management across the organisation. What You'll Bring: 5+ years' experience in digital … in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work enablement, workplace More ❯

and obsolescence. Oversee Microsoft 365, collaboration platforms, and end user device strategy. Ensure security, data privacy, and regulatory compliance across all services. Drive user experience improvements using human-centred design and analytics. Support hybrid working through modern, scalable, and user-friendly solutions. Champion adoption and change management across the organisation. What You'll Bring: 5+ years' experience in digital … in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work enablement, workplace More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

sharing, and inclusion. Access to career development, training, and professional certification pathways. Flexible, hybrid working options with some travel to client sites as needed. Involvement in internal initiatives-from service design thinking groups to practice development and innovation campaigns. What You'll Do Important: Candidates must currently hold active SC (Security Clearance). Unfortunately, we cannot consider applicants … without this due to client requirements. In this role, you'll work end-to-end across the service design lifecycle-mapping journeys, facilitating ideation, creating future-state service concepts, and collaborating with delivery teams to turn insight into action. You'll be expected to: Lead or contribute to the full service design process, from discovery … to prototyping and delivery. Create service blueprints, user journeys, personas, and other design artefacts that communicate complexity clearly. Apply inclusive design and accessibility best practices throughout your work. Collaborate closely with researchers, developers, delivery managers, and stakeholders. Use design thinking to help clients reimagine and transform their services. Stay curious-asking why, challenging assumptions, and identifying More ❯

July 2025 Salary range £90,440 - £106,400 We support flexible working Learn more about flexible working. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Lead Service Designer (12-Month FTC) LOCATION: London SALARY: £90,440 - £106,400 HOURS: Full Time DURATION: 12-Month Fixed-Term Contract WORKING PATTERN: Our work style is hybrid, which involves … at least two days per week, or 40% of our time in the London office. About this opportunity We have 2 opportunities for senior roles in the Everyday Banking Design team. While both roles are listed here under the title Lead Service Designer; one will be a Squad Lead who'll lead the Experience Design team for … one of our flagship Labs (this includes line management responsibility); the other is for a Lead Service Designer/Experience Strategist who'll be hands-on with leading work and spearheading the development of an experience-led product vision for their Lab. We’re looking for people who lead the way in creating seamless digital experiences for our customers More ❯

being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services … that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve … policy in the same way you would a digital service. If you're not entirely sure how this works, talk to us! It's the vanguard of design in government and we want you to be in it. You won't be afraid to convince and show policy people a new way of working. You're able to evangelise More ❯

with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.) Summary: Mastek is seeking a Lead User-Centred Design (UCD) Consultant to shape and lead the delivery of impactful, user-focused services across both public and private sectors. This strategic, hands-on role blends consultancy, design leadership … communication, alignment, and buy-in for project goals and UCD approaches. Act as a trusted advisor to client project teams and senior stakeholders, providing expert guidance on user-centred design methodologies and approaches. Upskill and educate clients and colleagues on UCD methods and agile delivery approaches to transformation. Design Leadership Depending on the needs of the business and … clients, you may lead part-time on live projects, providing hands-on leadership and expertise in UCD, ensuring high-quality design solutions that meet client and user needs. Guide the design process through all stages - from discovery and research to prototyping and implementation. Collaborate with clients and stakeholders to define project scope, success criteria, and deliverables. Lead multidisciplinary More ❯

Service Designer/User Researcher Contract - 6 months (rolling) £450-500 Inside IR35 Hybrid (London) We are currently looking for an experienced SC Cleared Service Designer/User Researcher to join a leading consultancy on a high-profile public sector transformation programme. Key skills and experience: • Strong background in Service Design and User Research within government … UCD programmes • Experience working to GDS standards and within agile teams • Skilled in planning and conducting user research to inform service and interaction design • Ability to map end-to-end services, identify pain points and opportunities, and co-create solutions with stakeholders • Confident presenting findings and facilitating workshops to drive user-centred decision making Key details: • 6-month More ❯

Service Designer/User Researcher Contract - 6 months (rolling) £450-500 Inside IR35 Hybrid (London) We are currently looking for an experienced SC Cleared Service Designer/User Researcher to join a leading consultancy on a high-profile public sector transformation programme. Key skills and experience: • Strong background in Service Design and User Research within government … UCD programmes • Experience working to GDS standards and within agile teams • Skilled in planning and conducting user research to inform service and interaction design • Ability to map end-to-end services, identify pain points and opportunities, and co-create solutions with stakeholders • Confident presenting findings and facilitating workshops to drive user-centred decision making Key details: • 6-month More ❯

Job summary Digital Service and Product Leadership in NHS Wales We're looking for a Service Owner to join the Operations Directorate - Products in DHCW - the digital delivery organisation of NHS Wales. We are seeking proactive and strategic Service Owner to lead the design, delivery, and continuous improvement of digital NHS services in our Products area. … for ensuring our services meet the needs of users, including clinicians, staff and data teams, while driving efficiency and innovation. You will be responsible for the quality of your service and oversee the end-to-end service lifecycle, aligning technology, operations, process and policy to enhance patient outcomes and service performance. If you have a passion for … in the NHS, we would love to hear from you. Leading product teams Adopt a portfolio view, managing end-to-end servicesthat include multiple products and channels. Representing your service Communicate the benefits and performance of your service and be responsible for its successful operation and continuousimprovement. Working with senior stakeholders Representing your service with organisation-wide More ❯

flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs. Conducting in-house … wide range of quantitative and qualitative research methodologies, such as contextual interviews, pop-up interviews, surveys and usability testing, to ensure that user needs are fully understood in the service design. Working collaboratively with the project team, designers and developers to turn user data into actionable product/service requirements that feeds into prototype development, and influences product More ❯

Service Design £525 GBP Onsite WORKING Location: United Kingdom (Greater London) Type: Permanent Contract Opportunity - Service Designer/User Researcher Location: London (Hybrid) Duration: 12 months Rate: Up to £525/day (Inside IR35) We're working with a leading consultancy on a long-term public sector transformation programme, and we're looking for a Service … work on a high-impact government initiative, shaping critical services that affect millions. You'll work in cross-functional teams alongside delivery managers, content designers, and technical architects to design end-to-end services that are user-centred and truly effective. What You'll Be Doing: Conducting in-depth user research to uncover user needs, behaviours, and pain points … Translating research insights into service design solutions and customer journeys Facilitating workshops and co-design sessions with stakeholders and end users Producing artefacts such as service blueprints, journey maps, and prototypes Supporting agile delivery and iterative development of user-centred services What We're Looking For: Strong experience as a Service Designer , User Researcher , or More ❯