Digital Experience Lead
- Location
- Leeds, England, United Kingdom
reporting and customer feedback to identify what's working and where we need to improve Create customer communications and adoption campaigns that encourage self-service and digital engagement Support colleagues to confidently guide customers through our digital channels What we're looking for We're looking for someone … such as Salesforce or similar platforms The ability to use insight, data and customer feedback to drive decisions Experience improving customer journeys, processes or service experiences Excellent stakeholder management and communication skills A collaborative approach and the confidence to work across teams Experience coaching, mentoring or developing others ...