26 to 50 of 70 Remote/Hybrid Service Design Jobs

Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research. Develop a strong understanding of users to inform product and service design decisions. Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights. Plan and conduct qualitative research, including remote … experience. Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users. Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation. Essential Skills and Experience Proven experience leading user research programmes using ...

Service Designer Full Time, Permanent 📍 Hybrid (London/remote with occasional site visits) 💼 Amber Labs 🛡️ Public Sector Programme About Amber Labs Amber Labs is a fast-growing UK technology consultancy delivering digital transformation across enterprise, government and regulated sectors. We specialise in cloud, data, software engineering, user-centred design … ways of working. We're currently supporting the delivery of critical digital services within a major UK government programme and are looking for experienced Service Designers to join our growing User Centred Design teams. Role Overview We are seeking a Service Designer with active SC Clearance ...

Service Designer £50,000 - 64,000 GBP Bonus, Pension, Benefits Hybrid WORKING Location: Newcastle Upon Tyne, North East - United Kingdom Type: Permanent Service Designer Newcastle Up to £64,000 Hybrid A leading digital services consultancy delivering impactful solutions across public and private sector projects is hiring … Service Designer . If you're passionate about shaping end-to-end services and creating seamless user experiences, this could be the role for you! What You'll have the Opportunity to do as a Service Designer: Inspire teams by shaping end-to-end service experiences that ...

clients and shape the direction of projects. Whether youre supporting discovery work or validating new concepts, youll help ensure the services and products we design are grounded in evidence and insight while also being adaptable enough to contribute to generalist UX and design tasks when needed. … strong global group, we help national and international clients use data and insight to transform how they work. Our Experience Design team sits within the wider Experience & Transformation practice. We bring together researchers, strategists, designers, and technologists to solve some of the most interesting problems out there from evolving ...

Obsolescence Manager Location: Huntingdon, UK Clearance level - High - (DV) Developed Vetting UNLEASH YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with … accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders ...

hire for this role. Description Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers … support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. They collaborate with these teams ...

with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes … highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations ...

looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/service design/client journeys) along with experience within Trade Finance. Key Skills & Experience: Strong domain experience in Trade Finance Solid understanding … trade workflows and client journeys Proven experience in customer journey mapping/service design Ability to translate client needs into product and technical solutions Strong stakeholder engagement and communication skills Familiarity with cloud, data, and modern architecture patterns Experience working in Agile/hybrid delivery models Understanding ...

Finance Service Lead Location: Remote role The Opportunity We are recruiting for an experienced Finance Service Lead to take ownership of the design, mobilisation, implementation, and stabilisation of Finance and Procurement services within a large-scale transformation programme. This is a critical leadership role for someone … understands the realities of high-volume finance operations and has successfully delivered service transitions, operating model changes, or large-scale mobilisation programmes. You'll act as the bridge between operational teams, technology functions, stakeholders, and delivery partners, ensuring Finance and Procurement services are designed effectively, implemented successfully, and fully ...

streamline core business services through the implementation of new technology, standardised processes and a data-driven operating model. We are seeking an experienced Service Transition Support, to play a key role in ensuring new services, processes and capabilities are successfully transitioned from programme delivery into sustainable business-as-usual … working from home), the role has a daily rate up to £600 per day via an Umbrella company (inside IR35). The Role As Service Transition Lead, you will provide leadership and expertise across service transition activities. You will work closely with programme leads, service owners, SMEs ...

Service Designer 3 Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply … interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX/UI), Business Analysts and Technical ...

Service Designer - Circa £450 per day outside ir35 - Remote - 5 week discovery with likely extension My client is a global leading IT consultancy. They are on the hunt for a Service Designer with GDS experience to join a central government client of theirs. Must have GDS/gov.uk … able to turn their hand to prototyping. Key responsibilities Document as-is and to-be user journeys, including referral routes, user roles and key service touchpoints Create a draft service design blueprint describing the proposed end-to-end referral service, including referral process, organisation interactions ...

major transformation programme, helping to review, redesign and improve operational processes that support frontline services. The focus is on business change and service improvement, rather than IT systems implementation. The RoleWorking closely with service managers, operational teams and senior stakeholders, you will map current processes, identify opportunities … improvement, and help design future-state operating models that enhance efficiency, consistency and service delivery. Areas of focus are likely to include referral pathways, operational procedures, case management processes and business support functions across Children's Services. Key Responsibilities Lead business analysis activities to support service transformation ...

stakeholders to shape strategy, define roadmaps, and contribute to the execution of large-scale transformation programs. The DTP engages directly with clients to help design and implement tailored digital solutions aligned with business objectives. This role requires a balance of business and technical acumen, strong communication skills … expertise in digital transformation. RESPONSIBILITIES Support Digital Strategy Development Assist in developing and implementing digital transformation strategies aligned to client goals Contribute to solution design under guidance of senior leadership Align digital initiatives with business objectives such as growth, efficiency, and customer experience Identify customer pain points and translate ...

hire for this role. Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers … support the public sector growing demand for a design-led approach to service delivery. Lead User Researchers are expert practitioners who influence and mentor others. They work with teams to deeply understand people's lives, services, organisations, and outcomes for the public sector. They do this by ensuring ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Lead Business Analyst to join the Project team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

high-profile UK Government programme. You'll play a key role in shaping digital products by ensuring user needs remain at the heart of service design and delivery. Due to the secure nature of this work and the fast turn around required, applicants must already have active … closely with Product Managers, Designers, Developers and Delivery Managers, you'll plan and deliver a range of qualitative and quantitative research activities across the service lifecycle. You'll identify user behaviours, pain points and opportunities, translating complex findings into clear, actionable insights that influence design decisions, product backlogs ...

traditional account management role, nor is it simply a sales position. The role sits at the intersection of strategy, innovation, technology, commercial development and service delivery, helping to turn our client into a scalable, data-enabled workplace solutions business. You will be both visionary and practical. You will … Work Scheme Free Staff Parking 25 days holiday Dress Down Fridays smart casual Staff Referral Scheme Eye care vouchers Pension contributions after 3 months service Life insurance Electric car salary sacrifice scheme Key responsibilities You will lead the development and commercial growth for our client as a distinct service ...

traditional account management role, nor is it simply a sales position. The role sits at the intersection of strategy, innovation, technology, commercial development and service delivery, helping to turn our client into a scalable, data-enabled workplace solutions business. You will be both visionary and practical. You will … Work Scheme Free Staff Parking 25 days holiday Dress Down Fridays smart casual Staff Referral Scheme Eye care vouchers Pension contributions after 3 months service Life insurance Electric car salary sacrifice scheme Key responsibilities You will lead the development and commercial growth for our client as a distinct service ...

locations Salary: Up to £55,000 per year + benefits Security Clearance: Must be eligible for SC Clearance Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you’ll be central to uncovering the needs and behaviours of end-users … designed with them in mind. You’ll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities Design and lead research activities throughout the project lifecycle — from discovery to implementation Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys ...

between Woking, Surrey office and home) Full Time £35,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps … organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple: to help ...

prioritised. - Develop recommendations and an initial roadmap for future transformation and improvement activity. - Work collaboratively with colleagues across change, programme management, business analysis, service design, digital and operational teams. - Provide constructive challenge and bring pace, structure and momentum to the work. - Ensure senior leaders have a clear understanding … confidently at senior level and combine strategic thinking with practical delivery. You will be able to demonstrate: - Transformation leadership: Significant experience leading business transformation, service improvement or organisational change within a complex organisation. - Process and service improvement: Strong experience mapping and analysing complex end-to-end processes, identifying ...

will: * Develop technology strategies, roadmaps and architectural artefacts (HLDs, blueprints, target states) that guide enterprise and regulatory platforms. * Lead architectural governance, presenting at design forums and ensuring alignment with Bank-wide standards. * Shape secure data architectures across Azure services, including ingestion, validation, modelling and metadata design. * Partner with stakeholders … Architect include: * Experience within regulated environments or large-scale financial services architecture. * Familiarity with EA frameworks including TOGAF, SAFe or Zachman. * Exposure to UX, service design or user-facing workflow optimisation. * Background in operational resilience, service continuity or hybrid architecture patterns. * Integration with enterprise data platforms, analytics ...

complex digital tools, data-sharing frameworks, and innovation programmes across external delivery partners. Team Leadership: Inspire and coordinate multidisciplinary delivery teams (user research, service design, data engineering, domain specialists) through clarity, influence, and unblocking. Stakeholder Management: Cultivate trusted relationships across central government departments, local authorities, healthcare providers … from discovery to delivery, ideally in or alongside the public or social sector. Agile & Product Delivery: Strong grasp of the product lifecycle, user-centred design principles, and modern delivery methods. Cross-Functional Communication: Ability to operate as a strong generalist who can rapidly digest new technical domains and bridge ...

Frameworks Cloud Data Platforms (AWS, Azure) Data Lakes, API-Based Integration, and Modern Data Architectures ArchiMate, UML, and Enterprise Architecture Modelling Agile Discovery and Service Design Stakeholder Engagement and Technical Leadership ...