Remote Service Design Jobs

26 to 50 of 403 Remote Service Design Jobs

Consultant - Manager Service Design, Defence & Security

London, United Kingdom
Hybrid / WFH Options
Deloitte LLP
and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Consultant - Manager Service Design, Defence & Security

Bristol, Gloucestershire, United Kingdom
Hybrid / WFH Options
Deloitte LLP
and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Consultant - Manager Service Design, Defence & Security

Bristol, England, United Kingdom
Hybrid / WFH Options
Deloitte LLP
and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯
Posted:

Service Designer - DV Cleared

London, England, United Kingdom
Hybrid / WFH Options
Searchability
SERVICE DESIGNER - eDV CLEARED Service Designer £50,000 - £75,000 + Package Cheltenham office Hybrid work (2 days per week WFH) Must hold enhanced DV Clearance OVERVIEW: As a DV Cleared Service Designer working in the National Security sector, you will lookat the end-to-end experience of a service, considering both front-stage (user-facing … and back-stage (internal processes) elements. They design holistic solutions that improve the overall service delivery. ESSENTIAL SKILL SET: Experience with journey mapping and service blueprinting tools. Strong facilitation and stakeholder engagement skills. Systems thinking and ability to connect the dots across touch points. Familiarity with design thinking and agile methodologies. KEY RESPONSIBILITIES: Map user journeys … and service blueprints. Identify pain points and opportunities across the service ecosystem. Facilitate workshops and co-design sessions with stakeholders. Prototype and test service concepts and processes. TO BE CONSIDERED: Please either apply through this advert or email me directly via lewis.hayward@searchability.com . For further information, call me on 0117 284 0050/ More ❯
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Service Designer

London, United Kingdom
Hybrid / WFH Options
Graduate Recruitment Bureau
sharing, and inclusion. Access to career development, training, and professional certification pathways. Flexible, hybrid working options with some travel to client sites as needed. Involvement in internal initiatives-from service design thinking groups to practice development and innovation campaigns. What You'll Do Important: Candidates must currently hold active SC (Security Clearance). Unfortunately, we cannot consider applicants … without this due to client requirements. In this role, you'll work end-to-end across the service design lifecycle-mapping journeys, facilitating ideation, creating future-state service concepts, and collaborating with delivery teams to turn insight into action. You'll be expected to: Lead or contribute to the full service design process, from discovery … to prototyping and delivery. Create service blueprints, user journeys, personas, and other design artefacts that communicate complexity clearly. Apply inclusive design and accessibility best practices throughout your work. Collaborate closely with researchers, developers, delivery managers, and stakeholders. Use design thinking to help clients reimagine and transform their services. Stay curious-asking why, challenging assumptions, and identifying More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Lead Service Designer, Everyday Banking Platform (12-Month FTC)

London, England, United Kingdom
Hybrid / WFH Options
LLOYDS BANKING GROUP
July 2025 Salary range £90,440 - £106,400 We support flexible working Learn more about flexible working. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Lead Service Designer (12-Month FTC) LOCATION: London SALARY: £90,440 - £106,400 HOURS: Full Time DURATION: 12-Month Fixed-Term Contract WORKING PATTERN: Our work style is hybrid, which involves … at least two days per week, or 40% of our time in the London office. About this opportunity We have 2 opportunities for senior roles in the Everyday Banking Design team. While both roles are listed here under the title Lead Service Designer; one will be a Squad Lead who'll lead the Experience Design team for … one of our flagship Labs (this includes line management responsibility); the other is for a Lead Service Designer/Experience Strategist who'll be hands-on with leading work and spearheading the development of an experience-led product vision for their Lab. We’re looking for people who lead the way in creating seamless digital experiences for our customers More ❯
Posted:

Lead Service Designer, Everyday Banking Platform (12-Month FTC)

Westminster Abbey, England, United Kingdom
Hybrid / WFH Options
LLOYDS BANKING GROUP-1
July 2025 Salary range £90,440 - £106,400 We support flexible working Learn more about flexible working. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Lead Service Designer (12-Month FTC) LOCATION: London SALARY: £90,440 - £106,400 HOURS: Full Time DURATION: 12-Month Fixed-Term Contract WORKING PATTERN: Our work style is hybrid, which involves … at least two days per week, or 40% of our time in the London office. About this opportunity We have 2 opportunities for senior roles in the Everyday Banking Design team. While both roles are listed here under the title Lead Service Designer; one will be a Squad Lead who'll lead the Experience Design team for … one of our flagship Labs (this includes line management responsibility); the other is for a Lead Service Designer/Experience Strategist who'll be hands-on with leading work and spearheading the development of an experience-led product vision for their Lab. We’re looking for people who lead the way in creating seamless digital experiences for our customers More ❯
Posted:

Public Sector Service Designer

London, United Kingdom
Hybrid / WFH Options
Frog
being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services … that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve … policy in the same way you would a digital service. If you're not entirely sure how this works, talk to us! It's the vanguard of design in government and we want you to be in it. You won't be afraid to convince and show policy people a new way of working. You're able to evangelise More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

frog - Midweight Public Sector Service Designer

London, United Kingdom
Hybrid / WFH Options
Capgemini
being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services … that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve … policy in the same way you would a digital service. If you're not entirely sure how this works, talk to us! It's the vanguard of design in government and we want you to be in it. You won't be afraid to convince and show policy people a new way of working. You're able to evangelise More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Lead User-Centred Design Consultant

Reading, England, United Kingdom
Hybrid / WFH Options
Mastek
with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.) Summary: Mastek is seeking a Lead User-Centred Design (UCD) Consultant to shape and lead the delivery of impactful, user-focused services across both public and private sectors. This strategic, hands-on role blends consultancy, design leadership … communication, alignment, and buy-in for project goals and UCD approaches. Act as a trusted advisor to client project teams and senior stakeholders, providing expert guidance on user-centred design methodologies and approaches. Upskill and educate clients and colleagues on UCD methods and agile delivery approaches to transformation. Design Leadership Depending on the needs of the business and … clients, you may lead part-time on live projects, providing hands-on leadership and expertise in UCD, ensuring high-quality design solutions that meet client and user needs. Guide the design process through all stages - from discovery and research to prototyping and implementation. Collaborate with clients and stakeholders to define project scope, success criteria, and deliverables. Lead multidisciplinary More ❯
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UX/UI Designer

Altrincham, England, United Kingdom
Hybrid / WFH Options
Informed Solutions
you will play a pivotal role in leading and delivering user-centred designs that make the world a healthier, safer, and more sustainable place. Your expertise will drive the design of complex, user-centred solutions across the public sector. You will also be responsible for setting the vision for the UCD discipline internally, ensuring we champion best practices both … ll be committed to fostering a culture of collaboration and integrity, thriving in a multi-disciplinary environment. As a UX/UI Designer, you will have experience making strategic design decisions (ideally within a public sector environment, using GDS principles) and be able to clearly demonstrate how you have led and coached others. Your role will involve driving the … creation of sustainable, scalable, and accessible design practices that align with client needs, while continuously raising the bar for design excellence. Requirements Role Responsibilities: This is a varied role, which will need you to show adaptability, ambition and an open mindedness to working within our fast-paced agile environment. As a UX/UI Designer you will be More ❯
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UX/UI Designer

Manchester, England, United Kingdom
Hybrid / WFH Options
PA Consulting
Description We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? Join our Digital & Data team working alongside product … design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner … week on a client site. An environment that deeply cares about its values Values | PA Consulting Foundational knowledge of UX/UI principles and methodologies. Hands-on experience with design tools for creating prototypes and design systems. Experience with usability testing, user research, and analysis of insights to inform design decisions Work within cross-functional teams, contributing More ❯
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Service Designer / User Researcher

London Area, United Kingdom
Hybrid / WFH Options
Anson McCade
Service Designer/User Researcher Contract - 6 months (rolling) £450-500 Inside IR35 Hybrid (London) We are currently looking for an experienced SC Cleared Service Designer/User Researcher to join a leading consultancy on a high-profile public sector transformation programme. Key skills and experience: • Strong background in Service Design and User Research within government … UCD programmes • Experience working to GDS standards and within agile teams • Skilled in planning and conducting user research to inform service and interaction design • Ability to map end-to-end services, identify pain points and opportunities, and co-create solutions with stakeholders • Confident presenting findings and facilitating workshops to drive user-centred decision making Key details: • 6-month More ❯
Posted:

Service Designer / User Researcher

City of London, London, United Kingdom
Hybrid / WFH Options
Anson McCade
Service Designer/User Researcher Contract - 6 months (rolling) £450-500 Inside IR35 Hybrid (London) We are currently looking for an experienced SC Cleared Service Designer/User Researcher to join a leading consultancy on a high-profile public sector transformation programme. Key skills and experience: • Strong background in Service Design and User Research within government … UCD programmes • Experience working to GDS standards and within agile teams • Skilled in planning and conducting user research to inform service and interaction design • Ability to map end-to-end services, identify pain points and opportunities, and co-create solutions with stakeholders • Confident presenting findings and facilitating workshops to drive user-centred decision making Key details: • 6-month More ❯
Posted:

Senior Service Designer

Bristol, England, United Kingdom
Hybrid / WFH Options
Creative Bath
Senior Service Designer **Senior Service Designer**TorchboxBristolSenior£45,374 - £72,293 per annum***Expires:** 12 Jan 25Total remuneration package: £45,374 - £72,293 per annum* All salaries listed on our roles are based on UK salary bands, however if you’d like more information on the bands for your country give us a shout. Senior Service Designer … A bit about Torchbox We design and build digital products and services for international NGOs, governments and universities; we’re the digital marketing specialists for many of the biggest charities in the UK; and we created Wagtail CMS, used by Google, NASA, the NHS and thousands more. Our diverse team of over 120 people is mostly UK-based but … building an amazing, progressive ownership and learning culture. If you are excited about this mission, it’s a great time to join. What we’re looking for The Senior Service Designer plays a key role in delivering high-quality digital products and services. You’ll help our clients understand their current offerings and how they can be improved. With More ❯
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Service Owner

Cardiff, United Kingdom
Hybrid / WFH Options
Digital Health and Care Wales
Job summary Digital Service and Product Leadership in NHS Wales We're looking for a Service Owner to join the Operations Directorate - Products in DHCW - the digital delivery organisation of NHS Wales. We are seeking proactive and strategic Service Owner to lead the design, delivery, and continuous improvement of digital NHS services in our Products area. … for ensuring our services meet the needs of users, including clinicians, staff and data teams, while driving efficiency and innovation. You will be responsible for the quality of your service and oversee the end-to-end service lifecycle, aligning technology, operations, process and policy to enhance patient outcomes and service performance. If you have a passion for … in the NHS, we would love to hear from you. Leading product teams Adopt a portfolio view, managing end-to-end servicesthat include multiple products and channels. Representing your service Communicate the benefits and performance of your service and be responsible for its successful operation and continuousimprovement. Working with senior stakeholders Representing your service with organisation-wide More ❯
Employment Type: Permanent
Salary: £63150.00 - £73379.00 a year
Posted:

Staff UX Designer

London, England, United Kingdom
Hybrid / WFH Options
Sanderson
Financial Services business looking to create a new Digital Banking Platform, with the purpose of consolidating customer accounts in one place. Experience Required: Proven experience a Senior or Lead Design position, with a strong portfolio showcasing complex, large-scale digital products, ideally within the financial services or similarly regulated industries. Strategic thinker with the ability to translate high-level … business and customer goals into actionable UX and service design strategies Demonstrated experience leading and mentoring UX design teams. Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder … management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure). Excellent communication, presentation, and storytelling skills, with the ability to articulate design rationale clearly and persuasively to diverse audiences. Experience working on global rollouts or platforms with diverse user needs More ❯
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User Researcher

London, England, United Kingdom
Hybrid / WFH Options
Stealth iT Consulting
Direct message the job poster from Stealth iT Consulting IT Delivery Consultant - Currently Looking to speak with UCD Professionals (Service Design & UX Design) User Researcher! Permanent role! Paying up to £55,000 per annum Remote Role with occasional client visits! On behalf of our client, a leading and global IT consultancy, we are looking for User Researchers … them on permanent basis. You will be working with one of their public sector clients. It is essential you have GDS experience. Our client is passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. As a User Researcher you'll: Work closely with Product Managers, Designers, developers, and other User Researchers … user experience including business, policy, and technical constraints. Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. Help to embed user-centred design and user research best practices into teams and the wider business. What skills and experience you'll bring: Hands-on experience More ❯
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Lead UX/UI Designer

London, England, United Kingdom
Hybrid / WFH Options
PA Consulting
We operate globally from offices across the UK, US, Netherlands and Nordics. PA. Bringing Ingenuity to Life. Job Description As our Lead UX/UI Designer, you will champion design excellence in every aspect of our work and firm. You will spearhead challenging, complex, fast-paced, and innovative projects across various clients and sectors, shaping design strategy and … implementation, whilst solving complex business and design challenges. This role demands a blend of vision and pragmatism—a leader capable of navigating complex challenges, fostering strong client relationships, and inspiring a global design community. As an outstanding and highly skilled design practitioner with deep-rooted expertise in end-to-end service design across industries and … sectors, you will help to define our design future. What You'll Do Lead and Deliver: Lead complex design projects from strategy to execution, managing medium sized assignments, taking complex client challenges and structuring workstreams, outcomes and deliverables, identifying and managing risk in the process, building and maintaining strong client relationships while fostering high-performing and motivated teams. More ❯
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Senior User Researcher

Newcastle Upon Tyne, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs. Conducting in-house … wide range of quantitative and qualitative research methodologies, such as contextual interviews, pop-up interviews, surveys and usability testing, to ensure that user needs are fully understood in the service design. Working collaboratively with the project team, designers and developers to turn user data into actionable product/service requirements that feeds into prototype development, and influences product More ❯
Employment Type: Permanent
Salary: £47810.00 - £54710.00 a year
Posted:

Senior Solutions Architect

London, England, United Kingdom
Hybrid / WFH Options
Serco
s most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more. About the role As a Senior Solution Architect, you will play a key role in shaping and delivering IT solutions that support … least one specialist IT area with broad knowledge of current and emerging technologies. Your ability to communicate clearly with clients and internal stakeholders will be essential in driving solution design and ensuring alignment across business and technology teams. Key Accountabilities Collaborate with IT Project Managers, business stakeholders, and bid teams to understand requirements and design effective, commercially viable … IT solutions. Produce and maintain high-quality solution and service designs that align with business needs, architectural standards, and strategic roadmaps. Provide architectural guidance and leadership throughout project delivery, ensuring solutions are implemented in line with approved designs. Work with Enterprise Architects, Technical Leads, and delivery teams to ensure cross-functional alignment and technical coherence. Support governance processes by More ❯
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Lead User Experience (UX) Researcher: Elekta

Crawley, England, United Kingdom
Hybrid / WFH Options
Manor Royal Business District
We don’t just build technology. We build hope. Elekta is looking for a Lead level UX Researcher/Designer to join our global Design organisation and help us to lead the user experience and design strategy with user insights. Elekta’s products enable the treatment of cancers with radiation therapy. Improving the design and user experience … and work of patients, oncologists and other healthcare professionals around the globe. The position will be based in either our Crawly, UK office or in our Helsinki, Finland Office. Design at Elekta At Elekta, UX Research synthesizes insights from aclinical team of physicians, radiation therapists, dosimetrists and physicists and feeds these insights into product development, to ensure the clinical … team can provide the best care for cancer patients. As a member of our multidisciplinary global design team, consisting of 26 professionals from the UK, US, Finland, and China, you will collaborate with experts in Industrial Design, UX Design, UX Research, and UX Development to create cohesive, user-centred experiences for our users and their patients. What More ❯
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Senior Systems Engineer

Rugby, England, United Kingdom
Hybrid / WFH Options
Motorola Solutions, Inc
as Emergency Call Handling systems, Radio Dispatch systems, Computer Aided Dispatch incident management systems, and Mobile Data Capture systems. The majority of these solutions are offered as a managed service, where Motorola Solutions host and maintain the applications within Motorola Solutions' own secure data centres. Each software application is developed and maintained by the respective product and engineering teams … Active liaise and work with the respective staff from our hosted application teams (for Mobile Data; Emergency Call Handling; etc.) Actively liaise and work with the Motorola Solutions UK service desk and resolver teams Actively liaise and work with key stakeholders from Motorola Solutions such as Product Managers, Deployment Managers, Product Directors, etc. Typical job responsibilities will include: Production … of outline system designs and specifications: including overall architectures, typologies, configuration databases Production of design documentation for networks and networking technology within the Infrastructure as a Service hosted solutions. Specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. Assessment of associated risks, and specification of recovery routines and More ❯
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User Researcher

Abingdon, England, United Kingdom
Hybrid / WFH Options
RM Education
person workshops in Abingdon head office, and occasional travel for user research and customer workshops. We are looking for a seasoned User Researcher to join our growing UX and Service Design team. In this role, you'll be instrumental in establishing a cross-platform user research initiative that spans all UX and CX segments, working closely with our … lead designer. As a User Researcher, you will play a crucial role in understanding user behaviour and needs to inform the design and development of user-centred products, services, and experiences. Your ability to be flexible, resourceful, and creative in your approach will be essential in navigating the digital assessment landscape and our matrixed environment. You must have a … and apply the most appropriate research methods - qualitative or quantitative - based on specific project requirements, constraints, and objectives. Your pragmatic approach is flexible and purposeful, ensuring that the research design maps precisely to design and business objectives, rather than defaulting to a one-size-fits-all approach. You understand the principles of continuous discovery and product iteration, are More ❯
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Agile Programme Manager

Altrincham, England, United Kingdom
Hybrid / WFH Options
Informed Solutions
experienced Agile Programme Manager to lead the successful delivery of complex digital programmes within the public sector. As part of a dynamic, multi-disciplinary team, you will work alongside Service Designers, User Researchers, Technical Architects, Developers, Testers, and DevOps Engineers to deliver impactful technology solutions that make a difference to citizens. You will play a pivotal role in ensuring … Reports, RAID logs, financial tracking, resource planning). Lead delivery forums, including agile ceremonies, steering committees, contract boards and project boards. Collaborate with subject matter leads (e.g. User Centred Design, Engineering, Live Services Ops and Data Science) to define and deliver successful outcomes for clients. Tailor Agile and Lean approaches to fit specific delivery contexts and coach teams through … Moderate complex and high-risk discussions at senior levels, even under constrained timelines. Represent the delivery community to large internal and external audiences, advocating for Agile and user-centred design principles. Essential Skills: Extensive experience managing agile digital delivery programmes (Scrum, Kanban, SAFe, or hybrid approaches). Strong commercial acumen, including experience managing SoWs, financial forecasting, and budget tracking. More ❯
Posted:
Service Design
Work from Home
10th Percentile
£47,500
25th Percentile
£52,000
Median
£60,000
75th Percentile
£73,886
90th Percentile
£110,000