51 to 75 of 82 Remote/Hybrid Service Design Jobs

with the wider team and with our customers. What you will do as a Senior Solutions Architect Act as the technical authority for solution design across large-scale or multi-project programmes. Define and evolve architectures that balance customer needs, enterprise principles, and secure-by-design standards. Contribute … divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. Lead technical reviews, trade-off studies, and risk assessments for major design decisions. Mentor and coach Solutions Architects and Engineers, raising capability across the community. Represent Leonardo at senior customer forums, technical boards, and industry events. ...

with the wider team and with our customers. What you will do as a Senior Solutions Architect Act as the technical authority for solution design across large-scale or multi-project programmes. Define and evolve architectures that balance customer needs, enterprise principles, and secure-by-design standards. Contribute … divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. Lead technical reviews, trade-off studies, and risk assessments for major design decisions. Mentor and coach Solutions Architects and Engineers, raising capability across the community. Represent Leonardo at senior customer forums, technical boards, and industry events. ...

full time at a customer site in Gloucester. What you will do as a Senior Solutions Architect Act as the technical authority for solution design across large‐scale or multi‐project programmes. Define and evolve architectures that balance customer needs, enterprise principles, and secure‐by‐design standards. Contribute … divisional and line‐of‐business roadmaps, identifying opportunities for technology insertion and innovation. Lead technical reviews, trade‐off studies, and risk assessments for major design decisions. Mentor and coach Solutions Architects and Engineers, raising capability across the community. Represent Leonardo at senior customer forums, technical boards, and industry events. ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

thrives in pre-sales, solution leadership, and shaping commercially competitive technology propositions. The Opportunity As the senior technical lead across major bids, you'll design and govern advanced digital, data and AI architectures — ensuring they are scalable, deliverable, and positioned to win. You’ll work closely with Growth, Service Design, and senior stakeholders to craft innovative, cloud-native, data-driven solutions that demonstrate real measurable outcomes. What You’ll Be Doing Solution Leadership Lead end-to-end architecture design for strategic bids (cloud, data, AI, automation). Translate business and outcome requirements into clear, integrated technical ...

Clearance An experienced Senior Solution Architect with a strong software engineering background (Java/.NET) and eligibility for SC clearance, specialising in the design and delivery of scalable, cloud native solutions using microservices and API-driven architectures. Key Responsibilities Own and lead the development of HLDs for complex enterprise … systems, ensuring scalability, security, and alignment with business objectives Design and deliver microservices based architectures, enabling modular, resilient, and highly scalable platforms Define and govern API first strategies, including RESTful service design, integration patterns, and API lifecycle management Apply TOGAF principles and frameworks to drive structured architecture ...

reports with insight-driven actions. Make fast, data-informed decisions to improve both support operations and overall customer experience. Digital-First Thinking and Automation Design digital support journeys that leverage self-service and automation wherever possible. Use automated workflows that reduce manual effort. Collaborate with product and tech … source. Customer Insight and Cross-Team Collaboration Act as the internal voice of the customer, sharing structured feedback to help improve product and service quality. Work closely with product, engineering, and commercial teams to advocate for customer needs. Lead customer journey mapping exercises to remove friction and enhance satisfaction. ...

Digital Platform Architect (power platform) We are looking for an experienced Microsoft 365 & Power Platform architect to join our client and lead the design and delivery of secure, scalable Modern Workplace solutions for enterprise solutions. This will suit someone who is equally comfortable with solution architecture, hands-on delivery … stakeholder engagement. You'll work across Microsoft 365, Power Platform, security and governance, helping the company modernise how they collaborate, automate and operate. Responsibilities Design and deliver Microsoft 365 and Power Platform solutions, including Power Apps, Power Automate, Dataverse, SharePoint Online and Microsoft Teams Act as a technical lead ...

will: * Develop technology strategies, roadmaps and architectural artefacts (HLDs, blueprints, target states) that guide enterprise and regulatory platforms. * Lead architectural governance, presenting at design forums and ensuring alignment with Bank-wide standards. * Shape secure data architectures across Azure services, including ingestion, validation, modelling and metadata design. * Partner with stakeholders … Architect include: * Experience within regulated environments or large-scale financial services architecture. * Familiarity with EA frameworks including TOGAF, SAFe or Zachman. * Exposure to UX, service design or user-facing workflow optimisation. * Background in operational resilience, service continuity or hybrid architecture patterns. * Integration with enterprise data platforms, analytics ...

looking for a Senior User Researcher (FTC) to join a hugely impactful internal project. You will be joining an internal UCD team comprised of Service Designers, Product Designers and Content Designers to re-imagine a piece of software used to aid complex decision making by internal stakeholders - the overall ...

undergo vetting. The Role Sitting at the bridge between Sales and Engineering, you will work with customers, the sales team, and technical teams to design and position secure, compliant solutions for clients operating in regulated sectors. Youll lead technical discovery, produce proposals and SoWs, and ensure a smooth handover … into delivery. Key Responsibilities Partner with Sales to qualify opportunities and understand customer requirements Design end-to-end solutions across cloud, private cloud, networking, and infrastructure Lead technical workshops, presentations, and solution demonstrations Produce Statements of Work, proposals, and technical documentation Ensure solutions meet relevant regulatory and compliance standards ...

directly influences strategy, shapes services, and drives measurable change. This is a senior role with genuine scope. You'll partner with CX and Experience Design leaders, working across a large and complex organisation where your findings will reach the rooms where decisions get made. What you'll be doing … customer insight to map journeys, surface risks, and identify high-impact opportunities. You'll help set the bar for how research informs strategy and design across the business. Day to day, you will: Lead end-to-end research programmes that directly shape CX strategy and customer journey mapping Deliver ...

Analyse existing business processes to understand pain points, inefficiencies, and improvement opportunities Use data and reporting to inform decisions around process improvement and optimisation Design and deliver Power BI dashboards and reports to support insight-driven decision-making Automate manual or repetitive data and reporting processes where appropriate Elicit … Process Optimisation Strong ability to use data to evaluate and improve business processes Hands-on experience with Power BI (data modelling, DAX, dashboard design) Experience analysing process performance using data and metrics Strong understanding of data transformation and preparation (e.g. Power Query) Confident engaging with both technical ...

stakeholders while delivering meaningful public-facing services, this role offers visibility, autonomy and tangible outcomes. You'll work within an agile, multidisciplinary team to design, write and improve content for digital services, ensuring it meets user needs and aligns with GDS standards. You'll collaborate closely with product … confidently challenge poor content to deliver clear, accessible journeys. Key experience: Designing and editing content for digital services Strong understanding of GDS standards, service design and content patterns Experience working in agile delivery environments Excellent copywriting, editing and proofreading skills Proven senior stakeholder management and influencing capability Ability ...

solutions. As a Senior Full-Stack Software Engineer with a frontend focus, you'll shape the way people directly experience that mission. You'll design and build intuitive, high-impact web applications that connect individuals facing financial hardship with essential public services. Using modern tools like React, TypeScript … resilient systems that make a tangible difference in people's lives, we'd love to meet you. What You'll Do Build with impact Design and deliver scalable, reusable frontend systems and components that power critical financial workflows used by thousands of families each month. Craft exceptional experiences Collaborate ...

solutions. As a Senior Full-Stack Software Engineer with a frontend focus, you'll shape the way people directly experience that mission. You'll design and build intuitive, high-impact web applications that connect individuals facing financial hardship with essential public services. Using modern tools like React, TypeScript … resilient systems that make a tangible difference in people's lives, we'd love to meet you. What You'll Do Build with impact Design and deliver scalable, reusable frontend systems and components that power critical financial workflows used by thousands of families each month. Craft exceptional experiences Collaborate ...

Your new company You'll be joining a large, complex organisation undergoing significant transformation across its application and service landscape. The business is investing heavily in improving the quality, governance, and operational use of its CMDB and enterprise architecture data, with ServiceNow and LeanIX at the heart of this … journey. The environment is collaborative, delivery-focused, and federated, requiring strong engagement across IT Operations, Architecture, Application Support, and Service Design & Transition teams. Your new role As a CMDB & LeanIX Data Steward, you'll act as the hands-on authority for configuration and application data across ServiceNow CMDB ...

Product function. This is a newly created role, sitting within a team responsible for defining, maintaining, and evolving the company’s customer-facing service portfolio. Unlike traditional software product roles, this function focuses on commercial product definition, service packaging, and market readiness , bridging the gap between technical capability … internal GTM stakeholders Supporting AI-assisted workflows for organising and presenting product intelligence Developing insight over time into how external product changes impact internal service offerings SKU & Pricebook Management Supporting maintenance of structured product SKUs across internal pricebooks (Excel-based) Assisting with creation and documentation of new SKUs ...

Employer Parliamentary Digital Service Directorate Digital Value Band/Grade B1 Salary £43,614 - £50,374 Contract Type Permanent Location Hybrid (remote and on-site - Westminster, London) Security Level Counter Terrorism Check (CTC) The Opportunity We are seeking a 2 x Digital Initiatives Manager's (1x Fixed Term Contract … greater value from Parliament's use of technology. The role will work in close partnership with teams across both Houses and the Parliamentary Digital Service to inform the diagnosis of challenges, shape solutions, and assist in incubating new approaches that unlock digital value for teams across both Houses. delivering ...

phases • Build, test and deploy analytical models, statistical approaches and data pipelines • Work with large, complex datasets to generate insights that inform policy and service design • Collaborate with multidisciplinary teams including product managers, researchers and engineers • Present findings to technical and non‐technical stakeholders • Lead by example, providing ...

business grow. You’ll be the person who can hold your own in a boardroom, then drop into the detail of a solution, service design or customer challenge when needed. You’ll lead a multi-disciplinary team across consulting, architecture, analysis, development and service. You’ll mentor, challenge … built the kind of culture people actually rate highly. Few roles at this level give you the chance to influence strategy, delivery quality, managed service maturity, go-to-market and team capability all at once. If you’re good, you’ll feel the impact of what you do pretty ...

cleared Performance Analyst to support the delivery of a high-profile central government digital programme. This role focuses on measuring, analysing, and improving service performance using data-driven insight, helping to optimise user journeys and drive continuous service improvement across complex government environments. This is a hands … analytical role, working closely with product managers, user researchers, service designers, and engineers to define meaningful metrics, build dashboards, and generate actionable insights that inform strategic decisions. Key Requirements Active Security Clearance (SC) - must be current and transferable Proven experience as a Performance Analyst within central government or regulated ...

Experienced in using and qualified in suitable architecture frameworks and qualifications e.g. TOGAF, CISSP etc. Broad, enterprise-wide understanding of Applications, Infrastructure, Project Management, Service Design and Governance. Understanding of organisational business systems, processes and their infrastructure needs. The ability to recognise structural issues within an organisation, functional ...

that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems … change will be key to your success. Key Responsibilities: Accountable for end-to-end technical delivery of government projects, ensuring compliance with the GDS Service Standard, leading service assessments, and managing supplier performance. Motivate, coach, and support teams of 5-10, nurturing talent and cultivating a collaborative, high ...