76 to 100 of 121 Remote Service Design Jobs

Job summary We're looking for an enthusiastic and talented Lead User Researcher to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate. As a Lead User Researche r who is user-centred, you will specialise in planning and leading user research activities in larger teams and on … more complex services. You will plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our services - ensuring that those services are accessible and work well for users. Putting users' needs at the heart of your work, you will make people's interactions with our products and services … the appropriate techniques collect and analyse data related to people's behaviours, needs and opinion and provide evidence drawn from that analysis to represent the user in product and design discussions About us Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other More ❯

methods. Deliver core training on specialist research practices across programmes. Act as an expert advocate for user-centred approaches. Build organisational buy-in and continuously improve team practice. Planning & Design Lead and plan user research for complex services and user journeys. Select, promote and embed appropriate research approaches across teams. Align research activities with organisational priorities, service design, and policy. Propose and implement service or policy improvements impacting the wider organisation. Understand the social and technological context of services and apply research accordingly. Improvement & Monitoring Collect, analyse and synthesise data on user needs, behaviours, and experiences. Present evidence to influence design and product decisions. Assure research quality by reviewing methods and findings. Support adoption of … accessible ways. Build strong relationships across disciplines to embed user-centred thinking. Advocate for users' needs and perspectives within organisational strategy. Qualifications & Experience Essential Ability to align research with service strategy and organisational goals. Knowledge of iterative design methods, human-machine interaction, and ergonomic principles in software, products, or services. Skilled in designing effective user experiences across diverse More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Design end-to-end Create evidence-based user journeys across web and native experiences. Partner with service designers to understand the … Produce prototypes and high-fidelity designs, using them to test with users and achieve stakeholder buy-in. Collaborate closely with engineers and product managers during delivery, ensuring implementation matches design intent. Define and measure success criteria for solutions, reporting outcomes from a user experience perspective. Contribute to our design system by creating or refining reusable components and patterns. … Apply behavioural design principles Use psychological principles of design to create experiences that guide, motivate, and support customers in making confident decisions. Ensuring that design has a clear brief and measures of success as part of a balanced scorecard. Ensure that we design solutions based on problems using root cause analysis Use research approaches like competitor More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Design end-to-end Create evidence-based user journeys across web and native experiences. Partner with service designers to understand the … Produce prototypes and high-fidelity designs, using them to test with users and achieve stakeholder buy-in. Collaborate closely with engineers and product managers during delivery, ensuring implementation matches design intent. Define and measure success criteria for solutions, reporting outcomes from a user experience perspective. Contribute to our design system by creating or refining reusable components and patterns. … Apply behavioural design principles Use psychological principles of design to create experiences that guide, motivate, and support customers in making confident decisions. Ensuring that design has a clear brief and measures of success as part of a balanced scorecard. Ensure that we design solutions based on problems using root cause analysis Use research approaches like competitor More ❯

collaborative and agile team of over 60 digital professionals. Based across our London, Glasgow or Cardiff offices (with hybrid working), you'll enjoy a flexible working culture, excellent civil service benefits, and the chance to make a real difference through your work. We have a critical purpose to lead the development of secure, high-quality digital solutions that support … maintain, and support key Ofgem scheme applications. Create and maintain technical documentation for business applications. Sugg est and implement improvements to the development process. Ensure adherence to Government Digital Service (GDS) standards. Key Outputs and Deliverables Ensuring that team develops internally and externally are technically and functionally suitable for Ofgem and of high quality and secure. Champion best practices … ability to guide, mentor, and support junior team members in their professional development, fostering a collaborative and growth-oriented environment within the team. Knowledge and experience in applying common design patterns to solve software design problems, proficiency in writing and executing unit tests to ensure code quality and reliability, and a strong understanding and application of SOLID principles More ❯

collaborative and agile team of over 60 digital professionals. Based across our London, Glasgow or Cardiff offices (with hybrid working), you'll enjoy a flexible working culture, excellent civil service benefits, and the chance to make a real difference through your work. We have a critical purpose to lead the development of secure, high-quality digital solutions that support … maintain, and support key Ofgem scheme applications. Create and maintain technical documentation for business applications. Sugg est and implement improvements to the development process. Ensure adherence to Government Digital Service (GDS) standards. Key Outputs and Deliverables Ensuring that team develops internally and externally are technically and functionally suitable for Ofgem and of high quality and secure. Champion best practices … ability to guide, mentor, and support junior team members in their professional development, fostering a collaborative and growth-oriented environment within the team. Knowledge and experience in applying common design patterns to solve software design problems, proficiency in writing and executing unit tests to ensure code quality and reliability, and a strong understanding and application of SOLID principles More ❯

Director of Product Design (London, Hybrid) 🎨 If you’re a design leader with a passion for AI, innovation, and building game-changing products , this might be the role you’ve been waiting for. This growing AI-focused design studio works with everyone from healthtech pioneers to global sustainability ventures . They’re helping startups secure funding with … vision prototypes, building AI-powered platforms, and reimagining data-rich tools for impact. Now, they’re looking for a Director of Product Design — someone who can sit shoulder-to-shoulder with the founder, lead projects end-to-end, and help shape the future of the studio. ✨ Why this role is exciting Work at the frontline of AI innovation Partner … 100k base + potential equity/profit share A rare opportunity to join early and grow with a thriving studio 🛠️ What you’ll bring 10+ years in product/service design (strategy → research → high-fidelity execution) A proven track record leading teams and clients in studios, consultancies, or startups Confidence pitching, shaping new work, and ideally bringing your More ❯

Director of Product Design (London, Hybrid) 🎨 If you’re a design leader with a passion for AI, innovation, and building game-changing products , this might be the role you’ve been waiting for. This growing AI-focused design studio works with everyone from healthtech pioneers to global sustainability ventures . They’re helping startups secure funding with … vision prototypes, building AI-powered platforms, and reimagining data-rich tools for impact. Now, they’re looking for a Director of Product Design — someone who can sit shoulder-to-shoulder with the founder, lead projects end-to-end, and help shape the future of the studio. ✨ Why this role is exciting Work at the frontline of AI innovation Partner … 100k base + potential equity/profit share A rare opportunity to join early and grow with a thriving studio 🛠️ What you’ll bring 10+ years in product/service design (strategy → research → high-fidelity execution) A proven track record leading teams and clients in studios, consultancies, or startups Confidence pitching, shaping new work, and ideally bringing your More ❯

Director of Product Design (London, Hybrid) 🎨 If you’re a design leader with a passion for AI, innovation, and building game-changing products , this might be the role you’ve been waiting for. This growing AI-focused design studio works with everyone from healthtech pioneers to global sustainability ventures . They’re helping startups secure funding with … vision prototypes, building AI-powered platforms, and reimagining data-rich tools for impact. Now, they’re looking for a Director of Product Design — someone who can sit shoulder-to-shoulder with the founder, lead projects end-to-end, and help shape the future of the studio. ✨ Why this role is exciting Work at the frontline of AI innovation Partner … 100k base + potential equity/profit share A rare opportunity to join early and grow with a thriving studio 🛠️ What you’ll bring 10+ years in product/service design (strategy → research → high-fidelity execution) A proven track record leading teams and clients in studios, consultancies, or startups Confidence pitching, shaping new work, and ideally bringing your More ❯

Director of Product Design (London, Hybrid) 🎨 If you’re a design leader with a passion for AI, innovation, and building game-changing products , this might be the role you’ve been waiting for . This growing AI-focused design studio works with everyone from healthtech pioneers to global sustainability ventures . They’re helping startups secure funding … with vision prototypes, building AI-powered platforms, and reimagining data-rich tools for impact. Now, they’re looking for a Director of Product Design — someone who can sit shoulder-to-shoulder with the founder, lead projects end-to-end, and help shape the future of the studio. ✨ Why this role is exciting Work at the frontline of AI innovation … 100k base + potential equity/profit share A rare opportunity to join early and grow with a thriving studio 🛠️ What you’ll bring 10+ years in product/service design (strategy → research → high-fidelity execution) A proven track record leading teams and clients in studios, consultancies, or startups Confidence pitching, shaping new work, and ideally bringing your More ❯

Director of Product Design (London, Hybrid) 🎨 If you’re a design leader with a passion for AI, innovation, and building game-changing products , this might be the role you’ve been waiting for . This growing AI-focused design studio works with everyone from healthtech pioneers to global sustainability ventures . They’re helping startups secure funding … with vision prototypes, building AI-powered platforms, and reimagining data-rich tools for impact. Now, they’re looking for a Director of Product Design — someone who can sit shoulder-to-shoulder with the founder, lead projects end-to-end, and help shape the future of the studio. ✨ Why this role is exciting Work at the frontline of AI innovation … 100k base + potential equity/profit share A rare opportunity to join early and grow with a thriving studio 🛠️ What you’ll bring 10+ years in product/service design (strategy → research → high-fidelity execution) A proven track record leading teams and clients in studios, consultancies, or startups Confidence pitching, shaping new work, and ideally bringing your More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Product Manager £51,000-72,000 GBP Hybrid WORKING Location: Leeds, Glasgow, Bristol, Birmingham , Manchester, North West - United Kingdom Type: Permanent About the Role Our client is a digital service design consultancy that partners with organisations to deliver digital products and services that work for everyone. They specialise in supporting large-scale digital transformation programmes across both public … and private sectors, with a strong focus on user-centred design and lasting impact. As a Senior Consultant specialising in Product , you will be a leader in agile product management, an advocate for user-first approaches, and a confident coach for teams and stakeholders. This role offers the opportunity to influence clients, shape digital strategies, and deliver high-profile … Benefits Package Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Access to Perkbox for discounts and perks. Life assurance and death-in-service cover. Flexible benefits scheme, with options for: Private health and dental cover Additional pension contributions Additional holiday allowance (up to 2 extra days) Wellbeing or charity contributions Reference: AMC More ❯

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

in York. This exciting new role is responsible for managing the full lifecycle of one or more critical IT services within the Applications Team. This includes responsibility for application design, implementation, operation, improvement, and retirement stages. Your new role The post holder will act as a subject matter expert for assigned platforms and services, and will provide advanced support … configuration, and development.They will be expected to lead technical improvements, deliver scalable business applications, and ensure systems are flexible, integrated, and aligned to user needs.They will also contribute to service strategy, stakeholder engagement, road mapping, and the introduction of new technologies and the design and monitoring of SLAs.The role requires confidence in applying application development principles, supporting end … to-end service design, and aligning delivery with agile methodologies were appropriate. What you'll need to succeed Excellent communication and stakeholder skills Significant experience configuring, administering, and supporting applications Experience of Microsoft Dynamics and Power Automate would be highly desireable Strong technical knowledge in enterprise application ecosystems, including API integration, relational databases (e.g. SQL Server), and web More ❯

in York. This exciting new role is responsible for managing the full lifecycle of one or more critical IT services within the Applications Team. This includes responsibility for application design, implementation, operation, improvement, and retirement stages. Your new role The post holder will act as a subject matter expert for assigned platforms and services, and will provide advanced support … configuration, and development.They will be expected to lead technical improvements, deliver scalable business applications, and ensure systems are flexible, integrated, and aligned to user needs.They will also contribute to service strategy, stakeholder engagement, road mapping, and the introduction of new technologies and the design and monitoring of SLAs.The role requires confidence in applying application development principles, supporting end … to-end service design, and aligning delivery with agile methodologies were appropriate. What you'll need to succeed Excellent communication and stakeholder skills Significant experience configuring, administering, and supporting applications Experience of Microsoft Dynamics and Power Automate would be highly desireable Strong technical knowledge in enterprise application ecosystems, including API integration, relational databases (e.g. SQL Server), and web More ❯

is looking to appoint a talented Adult Social Care Business Analyst on a Contract basis. The role will support the ASC transformation and improvement programme, utilising skills in Process Design & Redesign. About the role: Based in Bristol (Remote working): Identify and undertake all necessary business analysis tasks including gaining a solid understanding of current processes and pain points, developing … improved information technology solutions Construct workflow charts and diagrams, studying system capabilities, writing specifications, producing 'as-is' process maps, use cases/user stories, product backlogs and 'to-be' design documents as required. Improve systems by studying current practices; designing modifications and recommend controls by identifying problems; writing improved procedures. About you: You will have the following experiences: Extensive … experience as a Business Analyst, ideally in an Adult Social Care Transformation Project/Programme for a Local Authority. Extensive experience in Service Design/Re-Design and Process Improvement Exemplary facilitation skills (both workshops and meetings), demonstrating the use of a range of techniques to support both end to end process redesign Experience of independently delivering More ❯