1 to 25 of 236 Remote Service Management Jobs

us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The role is hybrid office based in either Chippenham or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management … working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business More ❯

ESN - Service Management Consultant (Systems) Contract Length : 6 months Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Must be eligble for SC clearance Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding We are seeking a highly experienced Service Management critical communications consultant who … holistic consultancy across the full control room environment and wider critical communications environment - processes, people, and technology. Key Responsibilities: Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling. Engage directly between senior users within … the emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements. Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound. Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities. Represent More ❯

Enterprise Service Management (ESM) Pre-Sales Solution Architect Location: UK Wide - Hybrid (client sites, offices, and home working) Clearance required: Eligible for Security Check (SC) clearance About the Role We are looking for a passionate and experienced Enterprise Service Management (ESM) Pre-Sales Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions … team. In this role, you'll shape innovative and compelling service management and SIAM delivery models that create real impact for clients across both the public and private sectors. Working closely with a diverse group of colleagues and clients, you will co-design scalable, high-value services that harness automation, integration, and modern operating models to manage complex … sustainable, and aligned with client and business goals. This is a fantastic opportunity to influence change at an enterprise level, grow your expertise, and contribute to the future of service delivery. What you'll do Lead the full lifecycle of enterprise service management solutions-from shaping ideas and supporting bids through to early-stage delivery. Collaborate across More ❯

Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our … The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the … delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving More ❯

Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our … The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the … delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving More ❯

Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our … The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the … delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving More ❯

and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. As a Service Delivery Manager, you are passionate about experience innovation and eager to push the boundaries of what's possible. You will be the key interface between Valtech's Managed Services … organisation and client stakeholders. Your focus will be ensuring the stability and performance of live services through effective management of incidents, problems, and service improvements. Alongside day-to-day support and ITIL-aligned processes, you will also play a central role in managing ongoing Agile enhancement workstreams, overseeing the prioritisation, planning, and delivery of feature developments, changes, and … with operational stability. You'll work closely with 1st and 2nd line engineering teams, delivery squads, feature engineers, and client Product Owners and Technical Leads to manage both unplanned service issues and planned enhancement activities. This includes ensuring incidents are logged, prioritised, escalated, and resolved within SLA, while also coordinating Agile planning cycles and release schedules to deliver continuous More ❯

IT Service Delivery Manager - Lewes, East Sussex/HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. … Hybrid/Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes/East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility … fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent Aberdeen comprises three businesses, interactive investor (ii), Investments, and … public markets or alternative asset classes. About The Role The purpose of the role is to ensure the effective design of IT services, aligning with strategic business objectives and service management principles, overseeing their acceptance by IT support teams in readiness for going live in our production environment. You will work with multiple stakeholder groups to design IT … services and ensure their requirements are fulfilled by delivery teams. You will also provide value-add IT service impact information to support the delivery of new and changed services. Key Responsibilities Establish and maintain strong and productive relationships with key stakeholders at all levels of Aberdeen PLC and our strategic suppliers. Be the IT service management expert More ❯

Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid/Agile Approach - The successful IT Service Delivery Manager … fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our … customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource/suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of More ❯

Genesis10 is currently seeking a Service Management Analyst V for a 12+ month contract role in Eagan, MN. This role is 100% remote. Summary: The Service Management Analyst IT position will be primarily focused on analyzing new IT communications tool options, building requirements to replace our current IT notification tool, and assist in the selection process … of a new solution to provide paging to our internal IT teams, and external notifications to Clients and 3rd Party Vendors. Skills include project management, stakeholder communication, and strategic implementation of innovative technologies to ensure a smooth transition for users. Key responsibilities would include developing communication plans, training end-users, gathering feedback, and input in the management of … the overall project timeline and support the adoption of the new system. Other duties as assigned. Qualifications: 10+ years of experience with Service Management/ITIL/ServiceNow and IT communications technologies. Needed Skills: ServiceNow, Twilio, 3rd party communications technologies, (Pager Duty, Status Page, etc.), Continuous Integration/Continuous Delivery (CI/CD) Tools Responsibilities: The Service More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations … considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme … of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change More ❯

and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment. About the role An Enterprise Service Manager at Expereo plays a pivotal role in overseeing the service experience of large enterprise customers, ensuring seamless service delivery, exceptional customer satisfaction and continuous service improvement. This role requires a strategic, proactive approach to managing service operations, acting as a key liaison between customers, internal teams and global service providers. The Enterprise Service Manager plays a vital role in customer retention and growth by delivering exceptional service performance, optimising response and resolution times and driving improvements in service management … role will look like, but are not limited to: Act as the primary point of contact for assigned customers, ensuring a high level of engagement and satisfaction. Conduct regular service reviews (Monthly or quarterly) providing insights into service performance, improvement initiatives and future service enhancements. Act as the customer advocate within Expereo, ensuring customer feedback and issues More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

Overview Job Title: Service Delivery Manager The Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to CoreAzure customers in line with the scope of our support contract. They ensure that business as usual activity is delivered within agreed service levels, act as a direct point … of contact with key stakeholders, and, where required, drive continuous service improvement for that Customer. They will work closely with the CoreAzure Managed Services Management Team, Account Management, Shared Support capability, Contractors and Third Parties to drive high levels of customer satisfaction and ensure service continuity across the landscape of services. Methods is an established £100m … range of specialisms, focusing on transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. Methods is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Accountabilities and Responsibilities Ensuring that the contracted scope of support for designated Customers is clear and understood Engaging with More ❯

Overview Job Title : Service Delivery Manager The Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to CoreAzure customers in line with the scope of our support contract. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered within agreed service levels, act as a direct point of contact with key stakeholders and where required drive continuous service improvement for that Customer. They will work closely with the CoreAzure Managed Services Management Team, Account Management, Shared Support capability, Contractors and Third Parties to drive high levels of customer satisfaction and ensure service continuity across the landscape … specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Accountabilities Ensuring that the contracted scope of support for designated Customers is clear and understood Engaging with designated Customers More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

years of industry experience in IT product and services procurement, sourcing, and IT contract administration; preferably in large, multi-state, multi-national IT departments Knowledge of ITSM (IT Service Management) operations or service management processes Experience with contract administration, governance, and customer relationship management Preferred qualifications: Bachelor's degree in Computer Science or related technical … Business Administration (MBA), MS in Computer Science or related field preferred 3 to 5 years' experience negotiating small to medium IT product and services agreements. Experience with negotiation and management of Cloud (IAAS, SAAS) agreements is a plus Software Asset management and/or ITIL certification a plus Financial acumen and strong analysis of pricing models using MS … Excel Working knowledge of transportation, logistics and supply chain management Proven track record of ability to drive and implement process improvements About the Manager, Technology VMO job Pay, benefits and more: Competitive compensation package Full health insurance benefits available on day one Life and disability insurance Earn up to 15 days of PTO over your first year 9 paid More ❯

solutions. Troubleshoots and determine root causes of complex issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure Responds to service requests and incidents through the IT ticketing system in a timely and professional manner. Maintains accurate documentation of issues, resolutions, and asset inventory. Collaborates with other IT team members … to escalate and resolve complex problems. Ensures security policies and procedures are followed during all support activities. Works within a defined set of IT service management processes and procedures, including Knowledge, Incident, and Request. Supports ongoing and future projects based on the IT modernization roadmap and stakeholder requests. Provides excellent customer service, demonstrating patience, professionalism, and clear … to aid in remote troubleshooting, Active Directory, Group Policy, NTFS permissions, and DNS is preferred. A+, Network+, and Security+ certifications is a plus. Strong understanding of ITIL principles and service management best practices is preferred. Experience At job entry, placement will be determined by a review of college transcripts and related work experience. A minimum of 6 years More ❯