101 to 125 of 243 Remote/Hybrid Service Management Jobs

Automated Test Framework into Live The team members will provide skills and expertise in: Ability to analyse, design, and optimise end-to-end service management processes, translating business requirements into scalable, efficient ServiceNow solutions. Understanding of IT Service Management (ITSM), ITIL-aligned processes, and enterprise service ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Plymouth, Devon, South West England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Peterborough, Cambridgeshire, East of England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand … user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through ...

Information Architect on an initial 12 month contract. Location: London (hybrid) Essential: Experience designing information architectures, taxonomies, or metadata frameworks. Strong understanding of information management and information design principles. Experience in creating information classification and labelling models. Experience developing metadata standards and controlled vocabularies. Ability to translate business concepts … into structured information models. Experience working across business and technology functions. Excellent facilitation and stakeholder management skills. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Desirable: Experience implementing information architecture within greenfield or transformation programmes. Experience with knowledge management or content management platforms. ...

Service Desk Coordinator Location: Norfolk (Hybrid Working) Salary: £30,000 - £37,500 per annum (DOE) Working Pattern: 1 day per week in the office Hours: Monday to Friday, 9:00am - 5:30pm Join a growing IT provider. We're looking for an organised, proactive and customer-focused Service … opportunity for someone who enjoys keeping people, projects and processes moving. You'll play a vital role in coordinating engineers, managing workloads and ensuring service requests are delivered efficiently across multiple client environments. If you thrive in a fast-paced environment where no two days are the same ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

Enable Technology · Borehamwood · Full-time · Optional WFH Fridays The role You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver project … heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords ...

training and act as the go-to SAP subject matter expert. Work with stakeholders to identify and implement process improvements. Support incident, change, and service management activities. Collaborate with Finance, Manufacturing, Supply Chain, and IT teams. Essential Experience Strong SAP R/3 experience, particularly FI/… integration with PP, MM, and SD modules. SAP experience within manufacturing and supply chain environments. Proven experience analysing GPD issues. Strong stakeholder management, problem-solving, and communication skills. Relevant Finance qualifications. Due to the security requirements and nature of this role, applications can only be considered from British nationals ...

heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords … engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

travel to these locations expected (expenses are not covered) We are looking for an experienced Product Manager to support a large-scale, live email service and the ongoing rollout of New Outlook across a major public-sector organisation. Key details Role : Product Manager (SFIA - Level 3 criteria/Junior … Predominantly remote , with occasional onsite attendance for key events and infrequent travel to Manchester or Leeds The role You will manage a critical email service used across a large organisation, balancing operational delivery, technical requirements and user needs. Experience should include: Product or service management within ...

integration, RIC-based automation, and AI-driven RAN self-optimisation.Key ResponsibilitiesDefine autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction.Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call drop … using OSS, SON, RIC, EMS/NMS, and vendor automation platforms.Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts.Define RAN telemetry, configuration, topology, inventory, and performance data requirements.Support integration with RAN vendor platforms, OSS assurance systems, inventory ...

based automation, and AI-driven RAN self-optimisation.**Key Responsibilities** • Define autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction. • Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call …/NMS, and vendor automation platforms. • Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts. • Define RAN telemetry, configuration, topology, inventory, and performance data requirements. • Support integration with RAN vendor platforms, OSS assurance systems, inventory, and orchestration layers. ...

Description \n \n Client Support/Helpdesk Manager \n SaaS - Platform based Technology Services \n Chatbotai/AI/ChatGBT Support \n Incident Management Systems/User Support \n London Waterloo/Hybrid Working \n £50-60k salary + benefits package \n\n Our client a global technology … Manager. \n Reporting to the Head of Operations, the Client Systems Support/Helpdesk Manager to lead and develop the Client Support and Incident Management teams, own the incident management life cycle and drive continual improvements in service quality, performance and customer experience. \n Responsibilities (key tasks ...

standards. You will have responsibility for interfacing to security design partners across the programme, both customer and supplier representatives, and colleagues within our engineering, service, and business development teams. You will ensure that Leidos can establish and maintain an effective and efficient security architecture for the programme, and that … environments. You will have a complete understanding of cyber risk and treatment approaches. Based on a strong ability to communicate risk and its proportionate management, you will know how this issue is addressed both in traditional ‘on-premise’ highly sensitive platforms, and in public cloud technologies. You will ...

successful candidate will be comfortable troubleshooting cloud‐native applications and working closely with development teams while remaining primarily focused on platform operations, reliability, and service management. Experience working within enterprise Azure Landing Zone environments, including governance, connectivity, and security controls, would be advantageous. Security Clearance: The role requires … Hitachi. Key Responsibilities Platform & Infrastructure Support: Own incidents through to resolution across the Azure platforms and infrastructure underpinning cloud‐native applications, meeting agreed service levels and operational targets. PaaS & Integration: Operate, monitor, and troubleshoot Azure platform services including App Services, Functions, Logic Apps, storage, databases, Service Bus, Event ...

reliable and effective IT support. The Role As a Deskside Analyst, you will act as the primary escalation point for complex IT incidents and service requests that cannot be resolved by the Service Desk. Working both remotely and on-site, you will provide advanced technical support, perform detailed … diagnostics, and ensure issues are resolved efficiently and effectively. You will play a key role in maintaining service reliability, supporting business-critical systems, and delivering a high-quality user experience while adhering to ITIL best practices. Key Responsibilities Act as the main technical escalation point for complex IT incidents ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping... WKCL1_UKTJ ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

Digital & Data Officer, you will lead a department of approximately 60 technology professionals and play a pivotal role in delivering reliable, secure and self-service technology capabilities across the organisation . Responsibilities Lead the transformation of IB's global IT operating model into specialised , domain-aligned teams with clear … accountability and ownership. Provide strategic leadership across infrastructure, cloud operations, security, identity management, corporate systems and IT service management. Drive service reliability, resilience and operational excellence across critical enterprise technology platforms. Establish and embed modern security, identity and risk management practices, including oversight of AI‐related ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

Service Desk Analyst/Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity for someone with … support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical support to colleagues across ...

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoftRequired Skills -Artificial Intelligence (AI), Client Relations, Data Literacy, Executive Presence, Information Security, People Leadership … Program Management, Risk Management, StorytellingLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Enterprise Risk AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve ...