101 to 125 of 235 Remote Service Management Jobs

Were looking for a skilled Service Delivery Analyst - Security Operations to join a dynamic service delivery team. This role is ideal for someone with a strong background in IT service management anda knowledge of cybersecurity and SOC tooling. Someone who excels at managing stakeholder relationships and translating technical insights into business value. Key Responsibilities: Act as … a liaison between the Security Operations Centre (SOC) and your customer portfolio Deliver regular Service Reviews , performance reporting, and client-facing updates Use ITSM tooling Report onweekly and monthly tasks and actions, ensuring remediation actions are tracked and communicated Essential Skills & Experience: Knowledge of Cybersecurity and SOC tools (e.g. Microsoft Defender) Strong knowledge of ITIL , Agile , and ITSM best … practices Excellent communication , reporting , and stakeholder management skills This role is fully remote and will offer a starting salary of £45,000 and exceptional Company Benefits Keywords: Service Delivery, SOC Liaison, Cybersecurity Reporting, ITSM, Incident Management, Stakeholder Engagement, Microsoft Defender, Sentinel, SSCP, ITIL, SOC Tooling. More ❯

of Local Government software solutions, is seeking an experienced Application Analyst to join their Hosting Services team. You will provide expert support for client-server and web applications, ensuring service continuity, troubleshooting issues, and enhancing customer experience in a Microsoft Windows-based environment. Key Responsibilities: Provide application expertise, guidance, and troubleshooting for hosted client-server and web applications. Lead … incident management and escalate issues to ensure timely, high-quality customer updates. Collaborate with project and delivery teams for smooth customer onboarding. Maintain system build standards and support IT service management processes. Develop innovative solutions to improve service efficiency. Monitor environments and proactively identify issues using tools like PRTG or Zabbix. Ensure adherence to security, governance … Server or Oracle database skills; scripting experience (SQL, PowerShell, Python, VBS). Knowledge of virtualized environments, data centres, and IT infrastructure (VMWare). ITIL-based incident, problem, and change management experience. Networking fundamentals (TCP/IP, DNS, Firewalls) and cybersecurity awareness. Strong troubleshooting, communication, and customer service skills. Desirable: Experience in Local Government application support. Basic project management More ❯

t meet all the essential criteria on the job description. The difference you will make as a Systems & Performance Analyst The Property Services Directorate manages the repair and maintenance service and Property Management to over 22,000 properties across London, the Southeast and the Home Counties. The directorate undertakes repairs, servicing, voids, Property Management, Environmental services, and … planned maintenance work to our customers’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. About you We are looking for someone with … Excellent communication skills, both oral and written Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation) Experience is supporting Mobile Apps (Installation and Configuration) Experience mapping and updating business processes. Why Riverside More ❯

a fantastic organisation to help them secure a talented Technology Change Delivery Manager to join their team. Proven experience in managing and delivering successful technology change projects Strong project management skills including planning, budgeting, risk management etc Excellent communication, interpersonal and stakeholder management skills Experience with a variety of project management methodologies (Waterfall and Agile) Knowledge … of ITIL or other service management frameworks Knowledge and experience of Solution Lifecycle Experience of implementing a variety of platform and applications It would be advantageous if you have worked for a Non-Profit organisation This position is a fully remote opportunity. More ❯

a fantastic organisation to help them secure a talented Technology Change Delivery Manager to join their team. Proven experience in managing and delivering successful technology change projects Strong project management skills including planning, budgeting, risk management etc Excellent communication, interpersonal and stakeholder management skills Experience with a variety of project management methodologies (Waterfall and Agile) Knowledge … of ITIL or other service management frameworks Knowledge and experience of Solution Lifecycle Experience of implementing a variety of platform and applications It would be advantageous if you have worked for a Non-Profit organisation This position is a fully remote opportunity. More ❯

Job summary Team members must have service desk experience and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents … across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools to achieve prompt and effective resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute … we want to hear from you. Job description Job responsibilities Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Create and provide More ❯

during 2025 to implement a new Finance system (Sage Intacct) and a new Human Resources system (Deel) across the whole business, and to extend the use of Storals Nursery Management system (Famly) and Customer Relationship Management system (HubSpot) across a newly acquired part of the business. It also included the companys Communications and Engagement platform (Yoobic) which was … or Famly or other similar platforms, ideally from a system administration or application configuration perspective Good understanding of business processes across Human Resources, Finance, and Operations in a Nursery Management or similar context with a geographically dispersed population of deskless workers Demonstrable experience of working across business and technical teams, including IT, and an understanding of IT service management processes Excellent stakeholder management and communication skills, with the ability to influence and educate business users Exposure to a systems implementation project in any capacity, whether as a project resource or an end user Key attributes: Proactive problem-solver with a continuous improvement mindset and not shy of hands-on technology functional work Able to balance More ❯

ensuring the stability, performance and continual improvement of a critical national application. Skills and Experience: Proven experience leading application support teams in complex environments. Strong background in ITIL or service management frameworks, with a focus on continual service improvement. Excellent stakeholder management and communication skills, with the ability to build effective relationships across technical and non … technical audiences. Demonstrable experience of governance, audit preparation, and service reporting. Previous experience supporting UK Government/GDS (GOV-UK) projects highly desirable. Role and Responsibilities: Leadership and Team Management Ensure operational efficiency of incident and request support processes. Oversee daily ticket triage, resolution and escalation. Lead appraisals and professional development planning for team members. Stakeholder and Supplier More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration More ❯

a week in 77042 Overview: We are seeking an experienced IT Project Manager to oversee large-scale IT projects. The ideal candidate will have a strong background in project management and global/cross-functional projects, both in business and technology areas. They will be responsible for leading project teams, ensuring timely completion of deliverables, managing budgets, and ensuring … internal teams to identify and implement IT solutions Ensures local solutions are aligned with the overall architecture (global & local) Support the project portfolio creation (demand gathering, prioritization, planning, capacity management, etc.) Manage projects, ensuring the proper deployment (time, quality & cost) Monitor and report project progress to management and executive-level stakeholders consistently and in a standardized manner. Ensure … and with guidance. Provides production alternatives when necessary. Mentor and develop team members. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Expertise in project management methodologies (waterfall, agile, and hybrid) - PMP certification is mandatory Extensive knowledge of portfolio management and performance monitoring practices and methodologies Experience managing large-scale projects with cross-functional More ❯

Work you'll do This position is responsible for managing, designing, developing, and implementing solutions for ServiceNow as part of the SACM team. Under the direction of the Configuration Management Specialist, the ServiceNow CMDB and Discovery Specialist will partner with various stakeholders and cross functional teams to address complex business issues. Must be proficient in written and verbal communications. … Discovery credentials Create/update/remove Discovery ranges and schedules Monitor CMDB health and resolve conflicts between data sources Interpret Discovery logs and data to diagnose issues Produces management information, including KPIs and status reports, with an operational and management focus Improve ServiceNow Discovery and remediate blockers of Service Mapping for CMDB inventory Manage Discovery processes … and scripting of CIs in the Configuration Management system Administrate, maintain, manage, and resolve issues that arise with data and MID servers related to Discovery Improve process and procedures in Discovery scripting Implement and support out of box and applicable custom patterns to discover on premise and cloud infrastructure Work collaboratively across business and technology services organizations to evolve More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development More ❯

Capabilities Manage system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) - Department of Defense Architecture Framework (DoDAF), Service-oriented Architecture (SOA), etc. Contribute to the development of sections of systems engineering documentation such as System Engineering Plans, Initial Capabilities Documents, Requirements specifications, and Interface Control Documents Assist … Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms (e.g., Identification, Authentication, Access Control, Accountability); and Security Mechanism Technology (Passwords, cryptography, discretionary access control, mandatory access control, hashing, key management, etc.) Implement comprehensive SOA solutions Implement operational view, technical standards view, and system and services view for architectures using applicable DoDAF standards Review and/or approve system engineering … data in a commonly accessible repository Assess each risk to the program and determine the probability of occurrence and quantified consequence of failure in accordance with an approved risk management plan In conjunction with system stakeholders, plan the verification efforts of new and unproven designs early in the development life cycle to ensure compliance with established requirements Prepare time More ❯

services at scale Strong understanding of Microsoft 365 technologies including Teams, SharePoint Online, Entra ID, and Microsoft 365 Office suite of applications Excellent written and verbal communication and stakeholder management skills Essential Criteria We are interested in hearing from candidates who have the following capabilities: Strong problem-solving skills and a proactive mindset Ability to translate technical concepts for … plans, and developing services beyond just fixing issues Desirable Criteria It would also be beneficial, but not necessary, to have some of the following: Knowledge of ITIL practices and service management Experience in regulated or public sector environments Exposure to data governance, compliance, or security frameworks Experience with Power Platform (Power Apps, Power Automate, Power BI) Experience with … Microsoft Copilot and Copilot Agents administration Understanding of Group Policy management and user administration in a hybrid Active Directory environment Experience with Agile methodologies (e.g. Scrum, Kanban) Knowledge of Purview and Compliance around document management, information protection and other communication compliance tools Familiarity with Microsoft 365 Copilot, Copilot Agents, and Copilot Studio Don't hesitate to apply if More ❯

lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. … on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within a SaaS (Software-as-a-Service) company Strong leadership skills with a track record of motivating and developing teams Proven ability to manage helpdesk systems and workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and … conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer Support Manager Lead and develop a team More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Eligibility: Must be eligible for SC Clearance (must have lived in the UK … like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality. About the role We are now growing our project management team and this new position will suit an experienced IT Project Manager, with a deep understanding of delivering managed services projects, predominantly in the Microsoft Modern Work/M365 … resolve client concerns or escalations promptly. Qualifications, experience, and skills Prince 2 Practitioner or other (equivalent) industry-recognised qualifications. Background of working as a Project Manager in a Managed Service Provider environment, delivering cloud-based projects (Microsoft Modern Work/M365 technology stack). Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most … appropriate project controls to suit the situation. Strong understanding of IT service management (ITSM) principles. Experience of project management tools and ITSM platforms. Familiarity with vendor management and procurement processes. Ability to manage delivery of multiple projects simultaneously to different customers. Good commercial acumen, financial governance of a project, including budget and profitability tracking, invoicing, and More ❯

and accountability. Prioritize resolution for major incidents and production issues impacting customers and business. Guide teams through root cause analysis, proactive identification and prevention of issues. Define and measure service level objectives (SLO/SLI) and key performance indicators (KPI). Identify patterns in issues and drive plans to improve the reliability of the platforms and solutions. Direct teams … to ensure that the critical business insights and end analyst(s) needs are consistently met Understand and meet Security, Compliance, Regulatory requirements. Complete audits on time and follow change management processes. Promote strong Data Quality and Data Governance Inspire teams to go for greatness. Enrich company culture, promote continuous learning, champion cross functional collaboration, drive employee engagement and sense … Analytics experience in an enterprise-level environment in two or more of the following areas: Data Engineering (Enterprise Data Lake/Data Warehouse), Cloud Computing, Systems Engineering, Master Data Management (MDM), Machine Learning (ML) Engineering, Infrastructure & Operations, Site Reliability Engineering (SRE), Data Governance 5+ years experience in managing direct reports 5+ years of working experience in leading the end More ❯

support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and … prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯