101 to 125 of 218 Remote Service Management Jobs

operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT … of availability, performance, and security to support business objectives. Establish effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server … SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire near Alfreton, hybrid working can be applied for after probation has been completed. Benefits More ❯

Negotiable Onsite Hertfordshire Key Skills: SCCM Intune Autopilot Scripting Powershell Endpoint As an IT Infrastructure Engineer, you will play a pivotal role in designing, implementing, and supporting modern endpoint management solutions across our organisation. Your mission will be to ensure secure, efficient, and scalable deployment and management of end-user devices using Microsoft Intune and Microsoft Endpoint Configuration … Manager (MECM/SCCM). You will be at the forefront of our digital workplace strategy, enabling seamless device provisioning, application deployment, patch management, compliance enforcement, and remote support capabilities. Within this role you will have the opportunity to work on exciting projects and contribute to the transition to cloud-based device management, supporting hybrid work environments, and … security and performance. Please note, this role involves hands-on responsibilities including deploying system images to endpoints, software installation, diagnosing and resolving technical issues, and the effective maintenance and management of the IT environment. Key Responsibilities - Design, deploy, and manage Microsoft Intune and Endpoint Configuration Manager environments. Develop and maintain device compliance policies, application deployment strategies, and patch management More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function? This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You ll be joining the business at a pivotal moment the organisation is ready to … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in More ❯

Our teams operate in a fast-paced, mission critical environment where resilience, clarity, and collaboration are key. The Role We are seeking a Shift & Incident Lead to oversee live service operations during assigned shifts. This role is pivotal in maintaining service stability, managing incidents, and ensuring effective communication across technical and business teams. You will act as the … driving continuous improvement in operational processes in the absence of the shift and incident manager. Key Responsibilities Lead the shift team, ensuring operational readiness and clear accountability during live service hours. Own the end-to-end incident lifecycle, including triage, escalation, resolution, and post-incident analysis. Act as the primary incident commander during major events, coordinating across engineering, product … and root cause reports. Support change and release activities, ensuring risk is assessed and rollback plans are in place. Champion operational excellence by identifying process gaps and contributing to service improvement initiatives. Skills & Experience Required Proven experience in a 24/7 operations, NOC, or incident management role, ideally within fintech, payments, or regulated technology. Strong understanding of More ❯

ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an 'in group' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and … transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. A strong understanding of ITSM frameworks (such as ITIL). A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services provided by MSPs Proven ability to collaborate, build relationships and influence individuals at all levels. … Strong communication skills with a proven ability to coordinate effectively with multiple teams and stakeholders, including internal staff and the outgoing and incoming MSPs. Risk/Issue Management and ensuring escalation processes in place and used effectively. Experience of financial accounting and reporting practices. such as costs and risks. Degree or equivalent, professional qualification advantageous (such as ITIL foundation More ❯

ESSENTIAL)Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: * Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an 'in group' ITSM tool, and the supporting tooling). * Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and … transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. * A strong understanding of ITSM frameworks (such as ITIL). * A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services provided by MSPs* Proven ability to collaborate, build relationships and influence individuals at all levels. … Strong communication skills with a proven ability to coordinate effectively with multiple teams and stakeholders, including internal staff and the outgoing and incoming MSPs.* Risk/Issue Management and ensuring escalation processes in place and used effectively.* Experience of financial accounting and reporting practices. such as costs and risks. * Degree or equivalent, professional qualification advantageous (such as ITIL foundation More ❯

business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial Performance Management : Deliver and … opportunities via pro-active whitespace, sales enablement, vendor account manager engagement, and inbound requests. Ensure relationships with key customer contacts are maintained throughout the team, to ensure excellent customer service and increase opportunity to expand the wallet share. Working across sales, marketing, the wider vendor solutions & alliances team, and through key vendors/partners, build a pipeline of Solutions More ❯

term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role … and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities … in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

growth, innovation and daily operations Technical Delivery & Solution Architecture: Deliver customer centric architecture - development, integration & infrastructure Infrastructure Oversight & Coordination: Manage performance of hosted environments - data centre, cloud platforms, networks Service Management: Support service improvements, identify issues, implement long-terms fixes creating scalable solutions Product Lifecycle Management: Evolve tech products, identify enhancements Innovation & Emerging Technology: Lead innovation More ❯

growth, innovation and daily operations Technical Delivery & Solution Architecture : Deliver customer centric architecture - development, integration & infrastructure Infrastructure Oversight & Coordination : Manage performance of hosted environments - data centre, cloud platforms, networks Service Management : Support service improvements, identify issues, implement long-terms fixes creating scalable solutions Product Lifecycle Management : Evolve tech products, identify enhancements Innovation & Emerging Technology : Lead innovation More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … on Power BI, Dynamics, and low-code/no-code technologies. This role will ensure robust governance, scalable support, and cross-team collaboration to reduce operational risks and enhance service delivery. Your key duties: Delivering 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic … and mentoring to junior team members and business users. We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Why join More ❯

IT Business Partner/Digital, Data & Technology We have an exciting opportunity for a Digital, Data & Technology Business Partner to join the organisations Technology Team, supporting innovation, service improvement, and digital transformation across the business. If youve also worked in the following roles, wed also like to hear from you: Digital Business Partner, IT Relationship Manager, Technology Change Partner … digital innovation and share best practice Stakeholder Engagement: Act as the primary contact for DDaT, enabling communication between senior leaders and the technology team Strategic Planning: Identify opportunities for service improvement and align them with the organisations digital and technology strategy Project Commissioning: Evaluate business requirements and prioritise development requests within the annual planning framework Service Management: Act as an account manager for service delivery, ensuring performance meets agreed service levels Data & Intelligence: Support data-driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and More ❯

promptly respond to incidents/outages. Security & Compliance Implement and maintain network security controls (firewalls, VPNs, access controls). Ensure compliance with ISO, GDPR, and internal standards. Vendor & Stakeholder Management Work closely with service providers, hardware vendors, and managed service partners. Provide technical guidance and support to stakeholders; mentor junior engineers. Documentation & Reporting Maintain detailed documentation of … Experience with Cisco, Juniper, Fortinet, Palo Alto, or equivalent platforms. Familiarity with Azure, AWS, or GCP cloud networking. Solid understanding of network security principles. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as CCNP, CCIE, Azure Network Engineer, AWS Networking Specialty . Desirable Skills Experience leading network workstreams in transformation or separation projects. Knowledge of automation tools … Ansible, Terraform) for network provisioning. ITIL certification or experience in service management methodologies. More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles and best … practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands … disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. Location: North Wales including Anglesey We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands … Central Belt, Scotland (Glasgow to Edinburgh). This role requires travel across central Scotland, covering areas such as Motherwell, Falkirk, Stirling, and surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service More ❯

and efficient mobilisation process that delivers real value to clients and improves engagement across the group. This is a high-impact leadership role where you will collaborate with housing management system vendors, senior operations teams, and internal technology squads to create repeatable integration standards, enhance delivery efficiency, and elevate the client onboarding experience. You’ll lead a multidisciplinary team … of Client Integration Role: You’ll take full ownership of the client integration and mobilisation lifecycle, setting the strategic approach and ensuring consistent delivery across multiple client organisations and service lines. Acting as the senior point of contact during the mobilisation process, you’ll work directly with Housing Associations and internal leadership to ensure integrations are well-understood, clearly … enhancement across onboarding, data flows, reporting pipelines, and system configuration standards. If you are delivery-driven, customer-focused, and passionate about building scalable integration strategies that enhance performance and service quality this role offers the chance to make a tangible, organisation-wide impact. Details of this Head of Client Integration Role: 💰 up to £90K + bonus + benefits 🏡 Remote More ❯

and efficient mobilisation process that delivers real value to clients and improves engagement across the group. This is a high-impact leadership role where you will collaborate with housing management system vendors, senior operations teams, and internal technology squads to create repeatable integration standards, enhance delivery efficiency, and elevate the client onboarding experience. You’ll lead a multidisciplinary team … of Client Integration Role: You’ll take full ownership of the client integration and mobilisation lifecycle, setting the strategic approach and ensuring consistent delivery across multiple client organisations and service lines. Acting as the senior point of contact during the mobilisation process, you’ll work directly with Housing Associations and internal leadership to ensure integrations are well-understood, clearly … enhancement across onboarding, data flows, reporting pipelines, and system configuration standards. If you are delivery-driven, customer-focused, and passionate about building scalable integration strategies that enhance performance and service quality this role offers the chance to make a tangible, organisation-wide impact. Details of this Head of Client Integration Role: 💰 up to £90K + bonus + benefits 🏡 Remote More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced ServiceNow Technical … ensure your home office is set up with everything you need. Excellent Bupa health insurance and Bupa level 3 dental cover 25 days holiday increasing based on length of service Company pension (after 3 months’ service) A Death-in-Service Life Insurance policy which would pay out 4X your salary Sports and Social Club – recent events include More ❯