101 to 125 of 256 Remote/Hybrid Service Management Jobs

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

doing Developing current, transition and target solution architectures for infrastructure and technology change, aligned to enterprise direction and governance Translating business, service, security and operational needs into clear architecture requirements and solution options Producing proportionate architecture artefacts, including High-Level Designs, Solution Designs, context diagrams, roadmaps, non-functional requirements … decision records Leading technical design workshops across cloud, networks, compute, storage, identity, cyber security, automation and service management Setting architectural direction and assuring detailed designs from engineering teams and suppliers, without taking over their accountability for implementation Evaluating options and recommending the best fit, weighing value, whole-life ...

have specific experience of managing the operation and improvement of business applications? Do you have further experience of data governance and management, including exposure to data and document management systems? If so then let Informed Recruitment help you to achieve your potential with an exciting opportunity … Data and Systems Manager to support the operational management and ongoing improvement of business systems for an award-winning regeneration and property development organisation, a respected & established social enterprise in the midst of a digital transformation programme. The main purpose of the role will be to take responsibility ...

DESCRIPTION Project Manager (Digital Information - IT Supplier & Category Management) Seeking an IT Supplier & Category Management specialist with demonstrable experience managing Technology and Professional Services suppliers, developing category strategies, leading sourcing and procurement activities, negotiating contracts, and governing supplier performance through SLAs, KPIs and supplier reviews. Active SC Clearance … hybrid working basis Job Purpose The IT Supplier Manager leads and supports the definition and execution of the IT supplier strategy and management framework, in partnership with the Digital Information leadership team. This role is accountable for supporting the IT Supplier Senior manager in overseeing ...

enterprise applications, digital transformation and managed services, supporting leading public and private sector organisations.At the heart of our Managed Services capability is the Service Reliability Group (SRG), delivering business-critical services across:Application Managed ServicesCloud Management & Optimisation (Azure, AWS and OCI)Infrastructure & Database Managed ServicesDigital Workplace & Service Desk OperationsThrough our ASPIRE Managed Services Framework, SRG combines AI, automation, technical expertise and continuous improvement to help customers improve service performance, resilience and business value.Supporting customers across public sector, financial services and commercial organisations, our teams manage and optimise complex, business-critical technology environments while continually improving ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part of a collaborative ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part of a collaborative ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part of a collaborative ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

Start: Urgent requirement Role Overview We are urgently seeking an experienced Senior Technical Consultant with strong ServiceNow expertise to support a project across IT Service Management (ITSM) and Customer Service Management (CSM). The ideal candidate will have extensive hands-on experience with ServiceNow, particularly ...

Major Incident Manager to join the team, to lead the response of high-impact IT incidents from initial assessment through to service restoration. Working across technical teams, third-party suppliers and stakeholders, you will keep incidents controlled, consistent and auditable while helping to minimise disruption to the services that … with other MIMs in the team. What's the job? Take end-to-end ownership of major incidents, driving rapid assessment, prioritisation, escalation and service restoration. Lead cross-functional technical teams and third-party suppliers through high-impact incidents. Establish and manage incident bridges or war rooms, maintaining control ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability ...

leading defence company is recruiting for a Network Service Coordinator to support a centralised Network Service Function. Reporting directly to the Network Service Specialist, you will play an important role in supporting the delivery and continuous improvement of network services, working closely with colleagues across Network Security … Network Operations, Network Projects and the wider Information Management function. If you have a background in IT service management and are looking for a role where you can contribute to service improvement and make a genuine difference, we would be keen to hear from you. ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering expert IT support, cloud solutions, cyber security, connectivity, and managed technology services to businesses across a wide range of industries. The company has built a strong reputation for providing reliable, proactive IT services … skills, knowledge, and experience while completing a Level 3 Cloud Support Specialist Apprenticeship. The programme will provide exposure to cloud technologies, networking, operating systems, service management, and troubleshooting whilst working within a busy Managed Service Provider environment. Responsibilities: Provide first-line IT support to clients via phone ...

Manager with ServiceNow, Chatbot and ops excellence experience to join the team for an initital 6-month contract. Experience Experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services Operational Excellence experience Ability to articulate and document technology operations … detail Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms Experience with ServiceNow and Moveworks is highly desirable. Ability to enable changes ...

Lead Service Desk Analyst Bath, UK Employees work in a hybrid mode 4 Days on site with option of 1 day remote Full-time Department: Information Technology Job Description Join us as a Lead Service Desk Analyst, where youll play a key role in supporting and guiding … high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, youll combine hands-on technical expertise with strong leadership ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within a technical testing environment. The successful candidate will have … experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested and solutions meet the required business ...

Type: Full-time, Permanent About the Role Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives. Based … Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships. This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence ...

platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change … service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong ...