101 to 125 of 148 Remote/Hybrid Service Management Jobs

clear governance is required to control how this data is accessed, shared, modified, and transferred. This role is suited to a senior project or service manager with strong regulatory awareness and experience operating in complex delivery environments. You must be comfortable owning governance, making decisions, and working across disciplines. … Supply Chain to resolve issues pragmatically Represent governance interests in audits, assurance activities, and programme forums Drive continuous improvement of tools, workflows, and service models Enable secure, traceable data exchange between related programmes and third parties Knowledge, Skills, Qualifications & Experience Essential - Experience working in the nuclear sector ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line support … global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line support … global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

improvement Contribute to application roadmaps and planning Deliver user training where required Essential Experience Proven experience in application support (L2/L3) Experience with service management systems and processes Strong knowledge of configuration management, patching, and application security Experience in a customer-facing IT support role Ability … manage multiple priorities and work independently Strong communication and stakeholder management skills Knowledge of UK Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able ...

improvement Contribute to application roadmaps and planning Deliver user training where required Essential Experience Proven experience in application support (L2/L3) Experience with service management systems and processes Strong knowledge of configuration management, patching, and application security Experience in a customer-facing IT support role Ability … manage multiple priorities and work independently Strong communication and stakeholder management skills Knowledge of UK Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … product roadmaps for each OpCo, aligned to Odevo’s strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps Track ...

system migrations and application uploads Key Requirements: 5+ years of experience in complex or enterprise organizations Experience in IT/Business Solutions/Application Management roles Strong understanding of IT governance, service management, and security standards Proven vendor and stakeholder management experience Ability to manage multiple ...

UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g., SCCM … DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward ...

Proofpoint) Mimecast MS E5 Security Suite Strong analytical skills with the ability to efficiently troubleshoot and diagnose technical faults Good working knowledge of IT service delivery processes Established knowledge of modern Windows (desktop and server) operating systems, and also familiar with Mac/Linux operating systems Competent knowledge … Android operating systems Good understanding of virtual server infrastructure (VMWare) Good working knowledge of on premise and Azure Active Directory Awareness of Group Policy Management and Azure Microsoft Endpoint Manager Good understanding of Citrix XenApp/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues ...

Aviation Group in the EMEA region. ABOUT THE AVIATION GROUP: Our Aviation group delivers mission-critical software solutions that empower airlines, airports, and aviation service providers to operate efficiently and safely. From maintenance planning and flight operations to compliance and resource management, our products enable customers to optimize … Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well-being over short term ...

everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver … structured Business Analysis methodologies for multi-million pound projects Experience working and implementing projects in a Retail based environmentUnderstanding of Retail/Warehouse Management Systems and ProcessesFlexibility to travel Position in Organisation: Reports to Business Systems Analysis Manager & RPA Product Manager Customer Contacts: Internal : Business project managersProject Sponsors ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return ...

applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes and end-user experience. This role follows a hybrid working model and offers exposure to a broad … customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability Produce and maintain technical documentation, including design specifications ...

applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes and end-user experience. This role follows a hybrid working model and offers exposure to a broad … customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability Produce and maintain technical documentation, including design specifications ...

basis About the role Were looking for a Support Desk Analyst to join our growing support team, playing a key role in delivering excellent service to our customers. Youll be the first point of contact for incoming queries, supporting customers by phone, email, and ticketing system, and helping … role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness ...

Analyst to join a large-scale enterprise technology environment supporting complex, global systems. This role sits at the intersection of data, architecture, and IT service management, playing a key part in aligning business data requirements with modern technology platforms. What you'll be doing Gather, analyse, and actively … CMDB/AMDB data models Solid understanding of data architecture and data lineage concepts Knowledge of I TSM/ITIL frameworks and IT asset management Ability to read and interpret technical materials such as scripts or configurations Nice to have Experience in financial services or large enterprise environments Agile ...

Architect Work Mode: Hybrid Location (if hybrid/office-based): Guildford/London (2 to 3 days) Role Description Need a ServiceNow CSM (Customer Service Management) or ITSM Architect with strong integration experience who will design, implement, and maintain ServiceNow CSM/ITSM solutions to meet business needs. … Skills/Knowledge/Experience Proven experience as a ServiceNow Architect with specialization in CSM module. Expertise in ServiceNow CSM deployments, including case management, workflows, and portals. Hands-on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub). Experience in leading multiple ServiceNow implementation projects, including ...

working on challenging projects that demand innovation, collaboration, and thought leadership . Role – We are seeking an experienced ServiceNow Technical Architect with strong Customer Service Management (CSM) and ITSM expertise to design, deliver, and govern enterprise-scale ServiceNow solutions. This is a senior, hands-on architecture role where … delivery success Key Skills Proven experience as a ServiceNow Technical Architect , specialising in CSM. Strong hands-on expertise in ServiceNow CSM , including case management, workflows, and portals. Extensive integration experience using REST, SOAP, APIs, MID Server, Integration Hub. Experience leading multiple ServiceNow implementations , including at least 3 full lifecycle ...

important as technical capability. Hybrid working: 2 days per week on-site. What they’re looking for Strong experience in IT governance, IT service management or technology risk within financial services or another highly regulated environment Solid understanding of ITIL practices (Incident, Change, Problem, Request, Asset Management ...

also be responsible for assisting the Head of Enterprise Technology Procurement in the day to day running of the area, which may include line management of 1 or 2 team members. You’ll collaborate daily with colleagues in UK/US/France & Mumbai. This is a hybrid role … rapidly to keep reporting dependable. Produce category MI from, SpendViz and Ariba to inform decisions (pipeline, cycle times, compliance, value delivery). Supplier Risk Management (SRM) & compliance Initiate and coordinate SRM assessments and ongoing reviews (e.g., InfoSec, Privacy, BCM/Resilience) for material/critical suppliers; ensure Riskonnect/ ...

implementation support. Implement a range of solutions —from routines for calculating member benefits and programs for loading/validating data, to automated reports for service management. Collaborate with the Operations team and across the wider business. You will build strong working relationships across teams and with customers Deliver solutions ...

customers with data-driven application issues, explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases … through applications, forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms ...