176 to 200 of 241 Remote Service Management Jobs

MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests … and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working on a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working … with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - £200.00 Per Day (Inside/Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to More ❯

Location: Hybrid – Burton on Trent (approx. once per week) Employment Type: Permanent Are you a technically skilled professional with a passion for customer service? Do you enjoy problem-solving, working with innovative products, and helping customers get the best out of their systems? We’re looking for a Product Support Specialist to join our growing support team. In this … software use in Windows environments. Analytical problem-solver with the ability to manage and prioritise your own workload. Experience of supporting software in a regulated environment. Familiarity with IT Service Management frameworks (e.g. ITIL) and SQL Server is advantageous. Previous exposure to middleware and/or LIS systems would be a plus. What you’ll bring A results More ❯

on a hybrid basis! This is an excellent opportunity for an experienced infrastructure specialist to support and enhance large-scale cloud and network systems, contributing to critical IT projects, service upgrades, and digital transformation initiatives. The Opportunity As a Cloud Infrastructure Engineer, you will be responsible for the management, optimisation, and support of global cloud infrastructure services within … a structured IT Service Management framework. You'll work with a variety of technologies including Azure, VMware, Docker, and Kubernetes to ensure performance, security, and scalability across hybrid environments. Your role will include implementing automation and monitoring solutions, contributing to disaster recovery and business continuity planning, and ensuring compliance with operational and security standards. You'll collaborate with … Operating across multiple regions, it employs a diverse workforce and delivers services that impact business continuity worldwide. You'll be joining a forward-thinking IT function that values structured service delivery, operational stability, and continuous improvement. Benefits 25 days holiday 10% pension contribution Private medical insurance What's required of the Cloud Infrastructure Engineer? Strong experience in supporting Azure More ❯

for leading the governance and execution of technology changes and releases across our platforms. You'll work closely with internal teams, external partners, and stakeholders to manage risk, reduce service disruption, and ensure all changes align with our wider transformation strategy. Key Responsibilities Lead and coordinate change and release planning across Lifeways' technology platforms Own and enhance the Change … Release Management process, ensuring best practice and compliance Chair the weekly Change Advisory Board (CAB) , reviewing and prioritising IT changes Provide oversight and assurance across IT projects using our Delivery & Change Framework Work as a subject matter expert on transformation projects, offering guidance and support Liaise with business and technical teams to assess impact and ensure readiness Identify and … at all levels What You'll Bring Essential Skills & Experience: Proven experience as a Change & Release Manager or Analyst in a dynamic IT environment Strong knowledge of IT project management frameworks and release cycles Certified in ITIL Service Management (Foundation) or equivalent Experience embedding a culture of continuous improvement Ability to manage complex change with a strong More ❯

SLA improvement , and robust incident response processes . Manage OpsHub roadmap, priorities, and delivery across services. Enhance DevOps processes (CI/CD automation, system hardening, compliance). Oversee cost management to optimize infrastructure spend. Share best practices and act as an infrastructure partner to other teams. Maintain broad system knowledge to guide priorities and represent OpsHub strategically. Our DevOps … Principles The Lary OpsHub team works based on the following core beliefs: Seamless Operations: Production infrastructure should be invisible - rock-solid, secure, and self-service for developers. Embrace Change: We don't fear change - we engineer for it. Proactive Solutions: We don't wait for problems to escalate. We solve them early and continuously. Risk Mastery: We assess, manage … a critical system. Excellent communication skills across technical and non-technical audiences. Highly organized and proactive , with a bias for clarity, automation, and high impact. Bonus: experience with Jira Service Management , ITIL processes, or team operational planning. Team Why Join Lary? You'll shape the foundation of our DevOps strategy and culture. You'll grow into a leadership More ❯

SLA improvement , and robust incident response processes . Manage OpsHub roadmap, priorities, and delivery across services. Enhance DevOps processes (CI/CD automation, system hardening, compliance). Oversee cost management to optimize infrastructure spend. Share best practices and act as an infrastructure partner to other teams. Maintain broad system knowledge to guide priorities and represent OpsHub strategically. Our DevOps … Principles The Lary OpsHub team works based on the following core beliefs: Seamless Operations: Production infrastructure should be invisible - rock-solid, secure, and self-service for developers. Embrace Change: We don't fear change - we engineer for it. Proactive Solutions: We don't wait for problems to escalate. We solve them early and continuously. Risk Mastery: We assess, manage … a critical system. Excellent communication skills across technical and non-technical audiences. Highly organized and proactive , with a bias for clarity, automation, and high impact. Bonus: experience with Jira Service Management , ITIL processes, or team operational planning. Team Why Join Lary? You'll shape the foundation of our DevOps strategy and culture. You'll grow into a leadership More ❯

for: Delivering and enhancing the infrastructure and security solutions that support the business functions Monitoring systems health, applying patches, and maintaining the infrastructure to ensure reliability and performance Leading service improvement initiatives and upholding high standards of security across all platforms Securing and hardening infrastructure using vulnerability management tools and best practices Supporting and implementing Azure-based infrastructure … solutions for scalable, resilient deployments Using service management tools to track, resolve, and improve IT operations Collaborating across teams to triage and resolve end-user issues with speed and precision Communicating clearly and professionally, both verbally and in writing, with technical and non-technical stakeholders Please send an up-to-date copy of your CV to be considered More ❯

to develop application roadmap. Required Skills And Experiences 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Cloud Service Provider Experience (AWS preferred, GCP or Azure) Essential Candidate Qualities: Creative thinking, strong communication skills, creativity, curiosity, self-motivated, time managements skills. In depth experience with and knowledge of … HTML, SQL Database and AWS Preferred Skills And Experience Bachelor's Degree. Development experience using PEGA. Strong preference for candidates with healthcare industry experience. Experience with agile, DevOps, IT Service Management, and other development and support processes and methodologies. Compensation: Hourly W2 pay: $80.00 to $90.00/hour We have access to additional contract, contract-to-hire, and More ❯

Skills & Experience: Technical Expertise Experience in IAM, with expeirnece hands-on with NetIQ products. Deep knowledge of: Identity Governance Identity Manager Access Manager eDirectory, SSPR, Advanced Authentication Privileged Access Management Experience with: Windows/Linux administration Networking (TCP/IP, firewalls, proxies) Databases (PostgreSQL, Oracle, MS SQL) Web technologies (HTTP, SSL, web servers) Cloud platforms (AWS, Azure) Containers (Docker … in cross-functional teams. Preferred Qualifications: NetIQ certifications in Identity Governance or Identity Manager. Experience with regulatory compliance frameworks (e.g., GDPR, HIPAA, SOX). Familiarity with ITIL or other service management frameworks. More ❯

the infrastructure to cope with demand while still delivering maximum resilience Experience utilising AI to increase productivity and efficiency across the team Experience of and desire to do people management A love for learning and improving your skills Nice to have Kubernetes Terraform Good monitoring and alerting/service management experience Tech Stack AWS, Terragrunt, Terraform, EKS … s really like to work with us! What's in it for you? 25 days holiday per annum (plus bank holidays), increasing to 26 days after 2 years of service Healthcare for you and your family with AXA Annual bonus/option scheme Pension scheme Enhanced maternity and paternity policy After four years of employment, you are entitled to More ❯

preventative insights Qualifications: 10 + years' experience builds observability level 4. Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes. Proficiency in Scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). Excellent analytical and problem-solving skills. Solid understanding of network, server, and More ❯

preventative insights Qualifications:  10 + years’ experience builds observability level 4.  Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.  Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.  Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).  Excellent analytical and problem-solving skills.  Solid understanding of network, server, and More ❯

preventative insights Qualifications:  10 + years’ experience builds observability level 4.  Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.  Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.  Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).  Excellent analytical and problem-solving skills.  Solid understanding of network, server, and More ❯

preventative insights Qualifications:  10 + years’ experience builds observability level 4.  Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.  Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.  Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).  Excellent analytical and problem-solving skills.  Solid understanding of network, server, and More ❯

support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and techniques to … investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendors … Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis This role is positioned at CUK09 level within More ❯

system enhancements and upgrades Collaborate on Workday HCM initiatives, with a focus on payroll integrations and downstream system impacts Support related areas such as Compensation, Time Tracking and Absence Management through cross-functional project work Own and maintain documentation for configuration decisions, business processes, and change management actions Tackle sophisticated configuration and functional issues, and lead them through … to resolution in alignment with agreed service levels Contribute to the design and operation of processes that support data integrity, security, and adherence to ITGC control frameworks Lead user training for Workday payroll functionality and support engagement with business stakeholders Actively contribute to improving ways of working within the team through open, candid collaboration Who You Are: 5+ years … of sophisticated, hands-on Workday Payroll configuration experience Proven working knowledge of Workday Core HCM, with added experience in Compensation or Time & Absence Management considered a strong plus Deep understanding of payroll compliance, gross-to-net calculations, and payroll-related reporting Proficiency in building sophisticated Workday reports, including Calculated Fields, and in using EIBs Familiarity with SOX, IT General More ❯

commands , setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. Perform RFC 2544 performance testing and network connectivity testing Importing test cases, test case management, collecting test execution evidence, reporting execution and defect management in ALM. Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD More ❯

commands , setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. Perform RFC 2544 performance testing and network connectivity testing Importing test cases, test case management, collecting test execution evidence, reporting execution and defect management in ALM. Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD More ❯

a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our … of motoring and cycling enjoyment. Halfords is quickly becoming a digital services business. In addition to being a leading UK retailer, Halfords has now developed a market leading field service management platform that enables businesses to deliver their complex services to customers through an end-to-end digital solution. The platform is deployed throughout Halfords stores, garages and … their mobile business. The platform has now been taken to market to enable other businesses in our sector and other industries globally to deliver market leading service delivery and an unrivalled customer experience. This SaaS division is called Avayler (). Avayler is marketed in the UK, Europe and the US. We have a highly experienced technology team that have More ❯

work in tandem. Key Duties & Responsibilities for our IT Engineer: Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles Assist with customer implementations either remotely or on-site Take ownership of user problems and be … enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for the IT Engineer Position: Basic understanding of PC hardware set-up and configuration Knowledge of More ❯

in tandem. Key Duties & Responsibilities for our IT Support Engineer: Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles Assist with customer implementations either remotely or on-site Take ownership of user problems and be … enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for our IT Support Engineer Position: Basic understanding of PC hardware set-up and configuration Knowledge More ❯

Reading) Hybrid-60% remote and 40% onsite (3 days in a week) Duration: 26/04/2026 Pay rate: £313 per day inside IR35 Role Description: Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience: Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Together, they're building a … in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications … Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able to create clarity in ambiguous situations. What you'll get in return Pension Scheme Private medical and dental More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Together, they're building a … in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications … Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able to create clarity in ambiguous situations. What you'll get in return Pension Scheme Private medical and dental More ❯

meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team. The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment. The role follows a hybrid model … to work from home. Profile As the successful candidate for the Software Support Delivery Manager role, you will have the following experience: You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges. Your … background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale. When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and More ❯