Remote Support Engineer Jobs

76 to 100 of 526 Remote Support Engineer Jobs

3rd Line Support Engineer

Worksop, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
Omega Resource Group
Job Role: 3rd Line Support Engineer Job Type: Permanent, Hybrid (2 days WFH) Industry: IT/FMCG Location: Worksop, Nottinghamshire Salary: £45,000 to £55,000 per annum + Car Allowance + Bonus Profile – 3rd Line Support Engineer Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to … the early 18th century. Job Role – 3rd Line Support Engineer Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties – 3rd Line Support Engineer • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations. • Ability to work across organisational More ❯
Employment Type: Contract, Work From Home
Rate: £55,000
Posted:

3rd Line Support Engineer

Yorkshire, United Kingdom
Hybrid / WFH Options
Omega Resource Group
Job Role: 3rd Line Support Engineer Job Type: Permanent, Hybrid (2 days WFH) Industry: IT/FMCG Location: Barnsley, South Yorkshire Salary: £45,000 to £55,000 per annum + Car Allowance + Bonus Profile 3rd Line Support Engineer Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back … to the early 18th century. Job Role 3rd Line Support Engineer Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties 3rd Line Support Engineer • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations. • Ability to work across organisational More ❯
Employment Type: Permanent
Salary: GBP 48,000 - 55,000 Annual
Posted:

3rd Line Support Engineer

Rhodesia, Nottinghamshire, United Kingdom
Hybrid / WFH Options
Omega Resource Group
Job Role: 3rd Line Support Engineer Job Type: Permanent, Hybrid (2 days WFH) Industry: IT/FMCG Location: Worksop, Nottinghamshire Salary: £45,000 to £55,000 per annum + Car Allowance + Bonus Profile 3rd Line Support Engineer Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to … the early 18th century. Job Role 3rd Line Support Engineer Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties 3rd Line Support Engineer • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations. • Ability to work across organisational More ❯
Employment Type: Contract
Rate: GBP 48,000 - 55,000 Annual
Posted:

Technical Support Engineer

Attleborough, Norfolk, England, United Kingdom
Hybrid / WFH Options
CloudScope
2nd Line Support Engineer (MSP) Location: Near Norwich Salary: up to £35k CloudScope are recruiting for a 2nd Line Support Engineer to join a growing and dynamic IT Managed Service Provider based near Norewich. This is an exciting opportunity to work with a wide range of local businesses, supporting their IT infrastructure both remotely and on … site. We’re looking for someone with at least 3 years of IT support experience, ideally in a client-facing role or with excellent communication skills. The Role Provide 2nd line support to a portfolio of over 300 local businesses A mix of field-based and remote work Install and maintain PCs and network devices Install servers and … manage server environments Assist with project management on IT infrastructure projects The Candidate Minimum 3 years’ experience in IT support Experience with Office 365 Strong troubleshooting skills with Windows networks and Windows operating systems Hands-on experience supporting, implementing, and troubleshooting Windows desktop OS, networks, and some server environments Full UK driving licence Confident communicator with excellent client-facing More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

Field Support Engineer

Manchester, England, United Kingdom
Hybrid / WFH Options
ZipRecruiter
Job Description Join Our Team as a Field Support Engineer – North Region We’re looking for a Field Support Engineer to deliver vital technical support across our Northern clinics. This is a hands-on, dynamic role where no two days are the same – perfect for someone who thrives on variety and making areal impact. Location … per week with typically one admin day) Contract Type: Permanent, 35 hours per week Salary: Starting from £27,565.01 - £30,459.335 dependent on experience Role Overview: As our Field Support Engineer, you will be responsible for managing your day to day work and project workload, providing clear visibility of site incidents, priorities and schedules to all stakeholders. Working … as part of the UK IT Support team, you’ll be reporting to the Technology Solutions Manager, the role will involve both technical support and project work across multiple technical areas. Your role will be quite varied, predominantly travelling around the North of England to our clinical and treatment sites providing a high level of onsite IT support More ❯
Posted:

IT / Software Support Engineer - Award-Winning SaaS. Hybrid

Sheffield, England, United Kingdom
Hybrid / WFH Options
VoiceWorks
estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an IT/Software Support Engineer to join our multi-award-winning team. The Role at a Glance: SaaS/Software Support Engineer Sheffield (S8)/Hybrid 2 Fixed Days Per … EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient. Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. A typical week as a IT/Software Support Engineer: Effectively responding to first-line support queries … from customers using the company’s software via phone call and email Providing an accurate, efficient and customer-focused response Escalating issues to 2nd line support when necessary Delivering excellent verbal and written communication and always helping to find a resolution Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution More ❯
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Infrastructure Support Engineer

Barrow in Furness, England, United Kingdom
Hybrid / WFH Options
Gold Group Limited
Sector: IT & Telecoms, Client Delivery, Technology, Defence, Engineering Type: Permanent Contact: Nick Taylor Job Published: 1 day ago Job Title: Infrastructure Support Engineer Location: Barrow in Furness - on-site, with some travel required Role Type: Permanent Salary: Up to £57,500 per annum depending on experience Our client, an established aerospace & defence engineering firm, require an experienced Infrastructure … Support Engineer to join their multi-disciplined team. Positions are available at Senior and Principal Engineer level. *Relocation assistance can be provided for candidates that meet the criteria.* We currently have a pivotal opportunity available within our IT Systems Infrastructure area, working on a host of SIM/STIM test rig capabilities at various locations which operate … These capabilities are required for the Integration, Verification & Validation of complex safety systems and technologies to provide our military services with competitive advantage. What the role of the Infrastructure Support Engineer entails: Some of the main duties of the Infrastructure Support Engineer will include: Investigating, troubleshooting and resolving issues across hardware, software, networks and operating system More ❯
Posted:

2nd Line Support Engineer

Northwich, England, United Kingdom
Hybrid / WFH Options
Ingram Micro
Attraction leader and DE&I Ambassador This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support across a range of modern IT environments. You'll be at the forefront … cloud technologies, this is your chance to make a significant impact on both our clients and our company. About The Role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You’ll play a key role in diagnosing, troubleshooting, and resolving … complex network and infrastructure issues, as well as assisting with Azure cloud services. As a 2nd Line Support Engineer you will: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot complex IT and network issues, escalating to 3rd line support when necessary. Support More ❯
Posted:

Entra ID Support Engineer, Entra SME, AAD, Identity

London, United Kingdom
Hybrid / WFH Options
Experis - ManpowerGroup
Entra ID Subject Matter Expert (Support Engineer - SME Level) Location: Remote Employment Type: Full-Time Experience Level: Senior/SME (5+ Years) 18 Months contract Up to £70k + benefits 100% remote Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises? We are looking for a Support Engineer - Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions. What You'll Do: Act as a trusted advisor , owning and resolving complex Entra ID-related technical issues. Collaborate with engineering … knowledge-sharing, process improvement, and technical mentorship within the team. Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more. What You'll Bring: 5+ years in technical support or enterprise identity solutions roles. Deep expertise in Microsoft Entra ID (Azure AD) , Hybrid Identity , SSO , MFA , and ADFS . Strong knowledge of: Azure fundamentals, RBAC, subscriptions B2B/ More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Microsoft Cloud Support Engineer with Security Clearance

Reston, Virginia, United States
Hybrid / WFH Options
Gridiron IT Solutions
Cloud Support Engineer Location: Reston, VA Work Type: Onsite Remote Work: No Shifts Available: 8 am - 4:30 pm open 12 am - 8:30 am open The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues … Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools Respond to incident tickets in a … fixes and make recommendations to engineering team for system improvements for consideration in future releases Document system issues resulting in system outages and coordinate change though change management process Support collaboration across operations, development teams and external partners Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues Monitor solution performance according to client More ❯
Employment Type: Permanent
Salary: USD 110,000 Annual
Posted:

L1 Application Support Engineer

Glasgow, United Kingdom
Hybrid / WFH Options
AutoRek
L1 Application Support Engineer Application Deadline: 30 June 2025 Department: Infrastructure & Support Employment Type: Permanent - Full Time Location: Glasgow/Hybrid Reporting To: Head Of Application Support Description We're looking for proactive and customer-focused L1 Application Support Engineers to join our growing support team. As the first point of contact for our … customers, you'll play a key role in delivering high-quality application support, managing incoming requests, and ensuring issues are logged, triaged, and resolved in line with service level agreements. This role offers the opportunity to work across a varied customer base, supporting business-critical applications, carrying out system health checks, and contributing to ongoing service improvements. You'll … excellent communication skills, experience in service desk operations, and a passion for delivering great customer service - we'd love to hear from you. Key Responsibilities Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met Carry out initial investigations and troubleshoot where possible to resolve issues Escalate incidents More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Apps Support & DevOps Engineer (Platforms) - Onsite

Derby, England, United Kingdom
Hybrid / WFH Options
Jacobs
also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. About the Opportunity Amentum is currently seeking an Apps Support/DevOps Platform Engineer as part of a team that delivers the infrastructure for critical applications and development tools running within a secure environment. We are looking for … platform engineers to work with the support teams and developers to support our customer. The Apps Support/DevOps Platform Engineer will focus on administrating, maintaining the infrastructure that is used to deliver the services. Key Responsibilities: Build and maintain virtualization infrastructure to support the applications running in the client environment Management of the Azure … execute deployment of the container upgrades to pre-production and production environments Create/maintain documentation of the infrastructure and configuration (architecture diagrams, procedures) Provide first and second-line support for the platforms used to host software applications. Troubleshoot and resolve infrastructure, application & performance issues reported by users. Escalate complex issues to third-line support or development teams. More ❯
Posted:

ICT Support Engineer

London, England, United Kingdom
Hybrid / WFH Options
Independent Office for Police Conduct (IOPC)
As an ICT Support Engineer, you will be welcomed into a dynamic and inclusive DDaT team responsible for providing support to the IOPC supporting prevailing BAU & project rollout work. In addition, you will support the administration of various processes including starters, movers & leavers, ICT service requests, IMACS, information asset management, document libraries, ICT system access control … digital media management, incident reporting and day to day support of tickets coming into the ICT Support Centre. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC ICT Support Engineer, allowing … the police complaints system in England and Wales. This role will need to work closely with internal stakeholders, including but not limited to HR, FM and Finance and Investigation Support Units, all of whom are also involved in key processes. This role will require travel to the designated office (Canary Wharf & Croydon) and other offices based on hybrid working More ❯
Posted:

2nd Line Remote Support Engineer

London, England, United Kingdom
Hybrid / WFH Options
Razorblue Group
Join to apply for the 2nd Line Remote Support Engineer role at Razorblue Group Join to apply for the 2nd Line Remote Support Engineer role at Razorblue Group Get AI-powered advice on this job and more exclusive features. We are looking for a 2nd Line Remote Support Engineer to join our growing team … of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client sites as needed to address complex requests. Representing … Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding More ❯
Posted:

Technical Support Engineer L2

London, England, United Kingdom
Hybrid / WFH Options
DataDirect Networks, Inc
this an exciting and rewarding role for a driven professional eager to make a lasting impact in AI and data storage. Job Description We are currently seeking a Technical Support Engineer - Level 2 . Job Summary: The Advanced Technical Support Team seeks an experienced support engineer with extensive experience in Linux, networking, and parallel filesystem … products, ideally Lustre. The support engineer should be passionate about problem-solving, possess excellent analytical and debugging skills, and have seasoned experience working directly with customers. Your role will involve handling incoming requests from strategic DDN EXAscaler customers, analyzing, troubleshooting, diagnosing systems, and implementing repairs to restore normal operation. You will also serve as a focal point and … in a weekly on-call rotation approximately every 20 weeks. Work flexible weekly shifts, including weekends. Qualifications: Minimum 5+ years of experience supporting Linux-based filesystems in production systems. Support, development, and/or testing experience with RAID storage systems. BSc in Electrical Engineering, Computer Science, Mathematics, or related field; or equivalent industry experience. Preferred technical skills include Linux More ❯
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Technical Support Engineer

London Area, United Kingdom
Hybrid / WFH Options
Lynxight
data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the … the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase Act as the primary technical in-person liaison … for UK-based clients and partners Develop the technical skills required to deputise for the implementation engineers as required Support customers through system setup, calibration, and routine maintenance procedures as required Participate in the development of support and implementation best practices and knowledge base content Directly reporting to the Head of UK Customer Operations Qualifications/skills 2+ More ❯
Posted:

Technical Support Engineer

City of London, London, United Kingdom
Hybrid / WFH Options
Lynxight
data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the … the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase Act as the primary technical in-person liaison … for UK-based clients and partners Develop the technical skills required to deputise for the implementation engineers as required Support customers through system setup, calibration, and routine maintenance procedures as required Participate in the development of support and implementation best practices and knowledge base content Directly reporting to the Head of UK Customer Operations Qualifications/skills 2+ More ❯
Posted:

Technical Support Engineer - UX

Staines-Upon-Thames, England, United Kingdom
Hybrid / WFH Options
Dexian Europe
We seek a Technical Support Engineer - UX colleague to join our world-class client, one of the leading and most advanced Software Development companies. Hybrid Work: 2-3 days/week onsite in Staines. Employment Type: Temporary Placement (via us - Dexian) - Temporary Agency Worker Employment Contract. Duration: 12 months (with high potential to be extended further or converted … to permanent). Hours per Week: 40 (Full-time). Responsibilities: Customer Advocate providing support to users/administrators of the platform. Contributing to the growth of best practices for the delivery of support services. Understand the platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage and resolve all issues. Experience assessing … case hygiene and customer-related files and records. Required Skills and Qualifications: Bachelor's in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment. UI development or support experience. Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development. Reading and debugging More ❯
Posted:

Customer Technical Support Engineer

London, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Customer Technical Support Engineer, england col-narrow-left Client: Location: england, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: This is a full-time, remote position and is offering an annual salary … appropriate internal teams Job Overview To directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. Technical Customer Support Engineer responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionality. You will also be involved in the deployment of our EMR solutions … software development processes and technologies Strong experience of Microsoft Windows server and desktop operating systems Excellent knowledge and experience of Microsoft SQL Server Proven work experience as a TechnicalSupport Engineer, Application Support Engineer or similar role Ability to provide step-by-step technical help, both written and verbal Ability to diagnose and troubleshoot technical issues. Excellent problem More ❯
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Customer Technical Support Engineer

England, United Kingdom
Hybrid / WFH Options
Constellation Kidney Group
appropriate internal teams Job Overview To directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. Technical Customer Support Engineer responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionality. You will also be involved in the deployment of our EMR solutions … software development processes and technologies Strong experience of Microsoft Windows server and desktop operating systems Excellent knowledge and experience of Microsoft SQL Server Proven work experience as a TechnicalSupport Engineer, Application Support Engineer or similar role Ability to provide step-by-step technical help, both written and verbal Ability to diagnose and troubleshoot technical issues. Excellent problem … provides deep domain expertise and sets the standard for quality, service, and support. As part of Constellation Software, the Constellation Kidney Group is backed by the best practices and support of a parent company dedicated to delivering mission critical software for life. Diversity within the workplace At CCL we are pleased to say we create a diverse and inclusive More ❯
Posted:

Technical Support Engineer - 3rd Line

Manchester, England, United Kingdom
Hybrid / WFH Options
Cl Sh
power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards. We currently have an exciting opportunity for a Technical Support Engineer - 3rd Line to join our Technology and Data Team in either our Haywards Heath, Manchester or Guernsey locations. Occasional working from the office required but we are … flexible. You’ll be responsible for providing exceptional, escalated support for a variety of products, services and platforms to all colleagues in relation to technology related incidents, service requests and project delivery. With a proactive mindset you'll have a keen interest in automation and a desire to better the way we work. In addition, you will provide oversight … direction, and will act as an escalation point for the Technical Support Team, enabling, instigating and facilitating continual improvement initiatives. You’ll also be assisting with the implementation of new technology and proactively improving existing products to ensure the use of latest features and most efficient ways of working and helping to support up-skilling and development of More ❯
Posted:

1st Line Support Engineer

Stockton-on-Tees, Cleveland, England, United Kingdom
Hybrid / WFH Options
Razorblue Ltd
razorblue role: We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service … Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Basic network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in Active Directory … and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual More ❯
Employment Type: Full-Time
Salary: £300,000 per annum
Posted:

2nd Line Remote Support Engineer

Glasgow, United Kingdom
Hybrid / WFH Options
Razorblue Group Ltd
razorblue role: We are looking for a 2nd Line Remote Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met … Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding … and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Sr Technical Support Engineer

London, England, United Kingdom
Hybrid / WFH Options
Mitek Systems
enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working. Summary Mitek is looking for our newest Senior Technical Support Engineer to join our Global Customer Support team, taking on a consultative approach with specific strategic accounts and helping facilitate and guide the resolution of questions and … issues for our identity verification solutions. You will support Mitek products, drive escalations with internal teams, and interface with our customers directly. What You Will Do (Core Responsibilities): Lead client support and technical issue resolution for assigned strategic customers: Build rapport and understand your customers’ business needs and objectives. Act as seamless representative on behalf of our clients … when end users reach out directly and need routing and assistance. Monitor support metrics and provide monthly reports detailing all incidents/tickets in the previous month. Reliable advocate when client admins need help with incidents and complex queries. Extensively research customer issues, create and maintain documentation to promote self-service for customers. Provide on-demand technical guidance and More ❯
Posted:

IT Support Engineer with 1st and 2nd Level Support

London
Hybrid / WFH Options
Nexus Jobs Limited
IT Support Engineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years … experience of 1 st and 2 nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will … of IT work for 2024 (new imaging process ?" new ITSM tool ?" and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support ?" Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European More ❯
Employment Type: Permanent
Posted:
Support Engineer
Work from Home
10th Percentile
£27,850
25th Percentile
£31,250
Median
£40,000
75th Percentile
£52,500
90th Percentile
£58,000