1 to 25 of 64 Customer Service Jobs in Yorkshire

still really love to hear from you Role Overview Owns the creation, structure, and quality of all internal and external knowledge content on our customer service platforms. The role ensures customers and colleagues can easily find clear, accurate information that supports self-serve, reduces contact, and improves overall … experience. It manages the customer Help Centre, internal knowledge bases, and content used across chatbots and telephony flows. Working closely with subject matter experts and platform teams, the role keeps content up-to-date, consistent, and optimised for deflection while keeping customer satisfaction at a great level. ...

Customer Service Representative - Client Onboarding We're looking for a tech-savvy Customer Service Representative and Client Onboarding specialist to support customers using our digital products and work closely with Product, Engineering, and Client Services teams. Full training will be provided, so you don't need … prior experience with our products to succeed. This is a varied, hands-on role that spans customer support, client onboarding, product testing, and documentation. You'll play a key role in ensuring customer issues are clearly understood, accurately documented, and resolved efficiently, while also feeding insights back into ...

Service Account Manager Salary: £27,000 per year | Location: Harrogate | Hours: Full-time, 9am - 5pm Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking. Our client is a well-established business based in Harrogate. … position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work ...

Service Request Analyst Morley, Leeds (4 days onsite, 1 day remote) £160 per day (Inside IR35) Immediate Start 6-Month Rolling Contract (Long-Term Opportunity) The Opportunity We are currently recruiting for a Service Request Analyst to join a well-established IT function based in Morley, Leeds. This … been in place for over four years, demonstrating genuine stability and ongoing business need. Youll be joining a supportive, fast-paced environment where excellent customer service and teamwork are at the heart of everything. The Role Reporting to the IT Service Request Manager , you will be responsible ...

Account Management teams to ensure smooth and efficient sales operations. Role: You will provide day-to-day operational support to the Sales team, handling customer enquiries, preparing quotes and proposals, maintaining CRM data, and supporting sales reporting and forecasting. The role also includes assisting with marketing activities, customer … event coordination. You will liaise with internal teams including finance, operations, and technical colleagues to ensure accurate order processing and a high standard of customer service throughout the sales lifecycle. Skills: Experience in a sales support, sales administration, or similar role Strong CRM experience (Salesforce, HubSpot, Dynamics ...

their friendly inbound team. This is an excellent opportunity for someone who enjoys helping customers, problem-solving, and building a long-term career in customer service. Key Responsibilities: Deliver excellent customer service within an inbound call environment Handle customer complaints efficiently and professionally Answer customer … Assist customers with invoices and take payments over the phone Make outbound calls when required to update customers on their needs Maintain and update customer records accurately What We Offer: Weekly pay plus commission Excellent career progression opportunities Employee discounts on company products In-house pension scheme No weekend ...

support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! About the company We are a dynamic and innovative Managed Services Provider, and we are committed … Support Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local ...

train and bus stations and local amenities. Main purpose of the role The Sales Administrator helps the commercial team with day-to-day tasks, customer enquiries, and general sales administration. This role supports smooth operations by keeping information organised, assisting with customer communication, and helping the team deliver … excellent service. Main Responsibilities Customer Service & Communication · Be the first point of contact for general customer enquiries. · Provide customers with product information, pricing, and availability. · Follow up with customers after demos, events, or meetings. · Support sales campaigns by contacting customers about offers or product updates. Sales Administration ...

provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly … Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs ...

Telesales & Customer Service Advisor Location: Leeds Hours: 37.5 hours per week Working Pattern: Monday Friday 9:00am 5:00pm (rotational Saturdays) Salary: Competitive + Discretionary £2,000 Annual Bonus (based on KPI performance) Job Type: Permanent, Full Time About the Role We are recruiting confident, personable and customer-focused Telesales & Customer Service Advisors to join a busy and growing dr click apply for full job details ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

seal support systems. Our products are designed to improve the reliability of rotating equipment. Today we employ more than 1750 people and provide customer service from 230 locations in 104 countries. The Test Technician role is an integral part of this team and plays a major part … Experience with rotating equipment (manufacturing, design or build) Desirable Experience with Instrumentation Report writing Experience with mechanical seals Character Essential Desire to provide exceptional customer service Eager to assist in the continuous improvement of the organisation Ability to promote, participate in Health, Safety & Environmental policies. Ability to promote ...

VoIP Support Technician - Sheffield * Excellent opportunity to join a growing IT and telecoms organisation supporting a varied customer base. * Sheffield-based, full-time permanent role providing technical support across VoIP and network services. * Hands-on position focused on VoIP platforms, network troubleshooting, system monitoring, and customer support. * Salary … client is an established UK technology services provider delivering VoIP and telecommunications solutions to a wide range of customers. They are known for their customer-first approach, service reliability, and commitment to technical excellence within a fast-paced support environment. What will you be doing? As a VoIP ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location:? We currently have a vacancy for a Network Operation Technician to join … Customer Field Services department working in the Wastewater industry. You will need to be approximately 30 to 40 minutes away from our Blackburn Meadows wastewater site where you will be a part of helping Yorkshire Water to provide the best service to our customers.? Could this ...

Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly … this could be a great next step. We're supporting an established MSP in Sheffield who are looking for a Service Desk Team Leader. You'll stay hands-on technically, but you'll also guide the team, support escalations and keep the workflow steady and organised. This ...

Service Delivery Technician (1st/2nd Line) Bradford City Centre + 2 days home working £28,000 - £32,000 Your new role Supporting the firm's IT users and line-of-business applications as part of an integrated, hybrid, internal and outsourced IT Service Delivery Team ensuring support …/service requests are properly and effectively handled in a timely fashion and provide support and expertise to projects. Responsibilities IT problem solving as part of an integrated, hybrid internal/outsourced IT team following ITIL principles where applicable at 1st/2nd line level. Acting ...

industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, youll provide timely, accurate and commercially aware support that ensures excellent customer experience. Key Responsibilities Handle incoming inquiries from customers and salespeople, providing technical guidance and product support. Interpret customer requirements to recommend suitable electrical … electromechanical solutions. Support the preparation, follow-up and clarification of technical quotations. Assist external sales engineers by resolving customer issues and supplying supporting documentation. Build strong technical understanding of the companys product range and applications. Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems. ...

have developed a like minded highly driven team and we have secured contracts with some of the UKs largest fleet operators tired of shoddy customer service and unpredictable support from other providers. As an engineering company we brought Stream to life to provide a solution that … Stream department with energy, clarity, and purpose, setting a strong vision for growth and excellence. Develop and implement the strategic plan for Streams product, service, and operational performance. Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability. Commercial & Operational Management Own departmental ...

want the opportunity to develop and progress their technical career alongside providing a high level of support to our customers. Efficiency initiatives and continual service improvement are all key to providing this. The successful candidate will act a Shift Leader for a team of up to 13 engineers during … team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to our customer base. Monitoring and managing faults through to resolution. Key responsibilities Key responsibilities include but are not restricted to the following ...