Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a … team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuousimprovement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience More ❯
Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a … team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuousimprovement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience More ❯
Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a … team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuousimprovement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience More ❯
Integration, Continuous Testing, Pairing, Automated Testing, etc. • Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers • Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continualimprovement, empowerment, and increasing transparency • Software development and release management experience More ❯
portfolio and benefits management, and contribute to high-impact projects that promote efficiency and effectiveness across the organisation. If you are passionate about project management, data analysis, and driving continuousimprovement, we invite you to apply and join our innovative team. Main duties of the job You will play a supporting role in assisting the PPMO Manager … development of a Centre of Excellence, standardising portfolio processes, tools and templates. Enhancing the skills of a resource pool of staff. Promote best practices, capture lessons learned, and drive continuous improvement. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us If you relish a challenge … all levels in easy to read formats. Proven ability to analyse and appropriately present information so that it is easy to understand Desirable Experience of working within an improvement, modernisation, or project environment. Management of small projects. Experience of managing staff. Budgetary experience. Experience of using Power BI. Experience of Model Driven Apps/Project for the Web More ❯
Provide reporting at all levels for the assigned project, including core team, SSD leadership team and the executive team within Business Transformation Office (BTO) and Director's office. • Build ContinuousImprovement model with SSD Subject Matter Experts (SMEs), Information Services Department (ISD) and other teams. • The SSD PM will build relationships, execute, manage and negotiate in a More ❯
Sevenoaks, Kent, England, United Kingdom Hybrid / WFH Options
Specialist Recruit
are met, and customers receive timely updates. Acting as a first step into management, the role provides leadership to engineers while supporting the Service Desk Manager with escalations, improvement projects, and long-term service development. This position combines operational responsibility with strategic input, offering the opportunity to directly shape customer experience and team performance. Key Responsibilities Manage all … resolution. Track, analyse, and report on SLAs, KPIs, team stats, and customer feedback. Work with the Service Desk Manager on process improvements, customer escalations, and side projects. Contribute to continuous service improvement by identifying and implementing process and performance enhancements. Participate in team meetings, customer reviews, and service improvement initiatives. Person Specification Skills & Knowledge Proven … experience in a customer focused environment Excellent organisational and prioritisation skills. Strong analytical and problem-solving ability, with a focus on continuous improvement. Confident in using IT systems Behaviours & Competencies Professional, calm, and confident under pressure. Strong leadership qualities, with the ability to motivate and manage engineers day-to-day. Customer-focused with excellent communication skills (verbal and written More ❯
and stakeholder management. Understanding and selecting appropriate tools and methods to deliver change is also essential. You will have opportunities to build relationships across the business, fostering learning and continuousimprovement, as well as mentoring others to achieve delivery excellence. Our Project Managers work with Lab Product Owners and Program Managers, leading teams to deliver effective solutions … ll get to understand core business issues, simplify complexity, and collaborate constructively with partners. What we need from you: Experience in delivering data projects (software, governance, tooling, controls, etc.) ContinuousImprovement and Growth Mindset Experience with Agile methodologies Experience working with cross-functional and cross-location teams Ability to build partnerships and collaborate effectively Familiarity with PM More ❯
data privacy regulations. Advocacy for Technology: Identify and implement innovative technological solutions to enhance data analysis and reporting capabilities. Collaboration: Work across teams and engage with stakeholders to drive continuousimprovement in customer experience management. Essential Skills and Attributes: Analytical Skills: Strong ability to analyse and interpret data to derive actionable insights. Technical Proficiency: Hands-on experience … Python, Power BI, VBA, and LLM APIs. Collaboration: Effective communication and teamwork skills, with the ability to work across departments. Proactivity and Innovation: A forward-thinking mindset focused on continuousimprovement and adopting new technologies. Compliance Awareness: In-depth understanding of GDPR and data privacy regulations. At Chiltern, we work in an environment where diversity is essential More ❯
data privacy regulations. Advocacy for Technology: Identify and implement innovative technological solutions to enhance data analysis and reporting capabilities. Collaboration: Work across teams and engage with stakeholders to drive continuousimprovement in customer experience management. Essential Skills and Attributes: Analytical Skills: Strong ability to analyse and interpret data to derive actionable insights. Technical Proficiency: Hands-on experience … Python, Power BI, VBA, and LLM APIs. Collaboration: Effective communication and teamwork skills, with the ability to work across departments. Proactivity and Innovation: A forward-thinking mindset focused on continuousimprovement and adopting new technologies. Compliance Awareness: In-depth understanding of GDPR and data privacy regulations. At Chiltern, we work in an environment where diversity is essential More ❯
Remote, UK Description As Senior Procurement Manager, you will lead the Procurement Function across ParentPay Group. This is an exciting opportunity within a growing business to drive savings, foster continuous improvements, and partner with senior leaders to add value. You will manage the full spend portfolio across all business areas, ensuring compliance and supporting the harmonisation of processes, tools … a contract repository and support active contract implementation. Harmonize contract management practices. Work with legal teams to ensure contracts are compliant and up-to-date. Compliance, Risk Management, and ContinuousImprovement Implement standardized procurement processes and systems. Ensure activities adhere to legal and ethical standards, managing risks and contingency plans. Seek continuous improvements in procurement results. … within Technology/SaaS sectors. Strong IT and general category knowledge. Understanding of procurement transformation programs. Excellent commercial acumen and process knowledge. Project and program management skills. Experience with continuousimprovement initiatives. Experience managing indirect spend categories preferred. Proven success in strategic sourcing and change management. International experience is a plus. Knowledge of best practice procurement and More ❯
in ensuring major programmes are delivered on time, within budget, and aligned with strategic goals. You’ll be the escalation point for risks, resources, and delivery challenges, while driving continuousimprovement and embedding a culture of excellence across the business. Core Responsibilities Lead, coach, and inspire a high-performing PMO team. Oversee project governance, delivery standards, and … resource planning. Act as escalation point for project risks, budgets, and strategic alignment. Drive organisational change and secure stakeholder engagement. Champion continuousimprovement, ensuring methodologies evolve with the business. Core Skills & Experience Strong background as a Senior Project Manager with progression into leadership. Excellent stakeholder management and communication skills. Financial management and resource allocation expertise. Adaptable, resilient More ❯
and quality standards. Design and deliver both complex and less complex automation projects across Müller sites. Promote and maintain Müller’s automation standards, ensuring compliance and providing feedback for continuous improvement. Ensure automation architectures align with OT standards. Support central engineering and site teams in identifying obsolescence risks and developing Capex submissions. Deliver on-the-job training and technical … coaching to Automation Support Engineers (ASEs). Provide specialist support for site ContinuousImprovement (CI) activities and reactive support for automation/MIS issues. Your Müller Responsibilities Design systems with a focus on Lowest Total Cost of Ownership and the unique challenges of FMCG environments. Contribute to continuousimprovement initiatives and understand how your … Why Join Müller? At Müller, we don’t just make dairy products, we make careers. Joining our team means becoming part of a business that values innovation, collaboration, and continuous improvement. Here’s why Müller could be your next great move: Be part of a company that invests in cutting-edge automation and engineering solutions to stay ahead in More ❯
quality assurance, warehouse & logistics, facilities management, IT, and legal compliance - ensuring they work seamlessly to support the business. This is a pivotal role for someone who thrives on collaboration, continuousimprovement, and cross-functional leadership. You will be instrumental in driving alignment and performance across departments, fostering a culture of accountability, and ensuring our operational infrastructure supports … office in St Leonards, East Sussex. Key Job Elements: Strategic oversight working alongside regional department managers as well as the global leadership team of each function. Drive efficiency and continuousimprovement for the areas of responsibility as well as integration with the rest of the EMEIA organisation. Be an advocate for change management and support new cross … functional initiatives. Quality Champion quality standards across all operational areas.Monitor quality management systems and continuousimprovement initiatives.Lead our European audit programme to ensure ISO compliance. Procurement Execute procurement strategy and supplier management in line with agreed strategic planning to ensure cost effective sourcing and timely delivery.Oversee contract negotiations, vendor performance and risk mitigation. Warehouse & Logistics Manage inventory More ❯
quality assurance, warehouse & logistics, facilities management, IT, and legal compliance - ensuring they work seamlessly to support the business. This is a pivotal role for someone who thrives on collaboration, continuousimprovement, and cross-functional leadership. You will be instrumental in driving alignment and performance across departments, fostering a culture of accountability, and ensuring our operational infrastructure supports … office in St Leonards, East Sussex. Key Job Elements: Strategic oversight working alongside regional department managers as well as the global leadership team of each function. Drive efficiency and continuousimprovement for the areas of responsibility as well as integration with the rest of the EMEIA organisation. Be an advocate for change management and support new cross … functional initiatives. Quality Champion quality standards across all operational areas.Monitor quality management systems and continuousimprovement initiatives.Lead our European audit programme to ensure ISO compliance. Procurement Execute procurement strategy and supplier management in line with agreed strategic planning to ensure cost effective sourcing and timely delivery.Oversee contract negotiations, vendor performance and risk mitigation. Warehouse & Logistics Manage inventory More ❯
quality management system and other governing requirements. This QE will plan, schedule, and perform quality system audits as well as measure and analyze audits and QMS data to lead continuousimprovement initiatives. In addition, he/she will be involved for all external customer audits and regulatory bodies related to Quality Management System. AS9100 QE will utilize … corrective and preventive action process to correct compliance nonconformances and drive improvement of QMS supporting documentations. Essential functions and Responsibilities Executes AS9100/FAA Compliance Activities via internal audits. Assist with external (AS9100, NADCAP, FAA and DCMA (US Gov. audits. Participate in customer audits and source inspections. Provide management system training and guidance to employees to build, improve … to correct compliance nonconformances (internal/external) and drive improvement of the management system. Be data driven to assess processes, take measurements, and interpret data to facilitate continuousimprovement in manufacturing operations. Perform root cause analysis (8D,5 Whys) of identified manufacturing issues and identify appropriate corrective and preventive action. Participate in cross-functional teams More ❯
and successful completion. Communication & Coordination: Communicate effectively within and outside your own function, ensuring that stakeholders (both internal and external) are kept informed on project progress, issues, and resolutions. ContinuousImprovement Focus: Responsible for driving continuousimprovement initiatives, including the execution of the Zero-Defect Plan (ZDP). Work alongside Program Management, IPTs (Integrated … communication skills with the ability to interact effectively with both internal teams and external parties such as customers and vendors. Experience in driving Zero Defect Plan (ZDP) execution and continuousimprovement initiatives. Ability to work with Program Management, IPTs, and Quality Leadership to report progress, status updates, and process improvements. First Article Inspection (FAI) experience, including ensuring More ❯
and quality standards. Design and deliver both complex and less complex automation projects across Mller sites. Promote and maintain Mller's automation standards, ensuring compliance and providing feedback for continuous improvement. Ensure automation architectures align with OT standards. Support central engineering and site teams in identifying obsolescence risks and developing Capex submissions. Deliver on-the-job training and technical … coaching to Automation Support Engineers (ASEs). Provide specialist support for site ContinuousImprovement (CI) activities and reactive support for automation/MIS issues. Your Mller Responsibilities Design systems with a focus on Lowest Total Cost of Ownership and the unique challenges of FMCG environments. Contribute to continuousimprovement initiatives and understand how your … Why Join Mller? At Mller, we don't just make dairy products, we make careers. Joining our team means becoming part of a business that values innovation, collaboration, and continuous improvement. Here's why Mller could be your next great move: Be part of a company that invests in cutting-edge automation and engineering solutions to stay ahead in More ❯
Cheadle, Cheshire, North West, United Kingdom Hybrid / WFH Options
Fintelligent Search
a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuousimprovement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best practices to deliver exceptional service across … live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuousimprovement initiatives and staff development. About You Experience with Zendesk or similar software Proven experience in a Customer Service Team Manager or similar leadership role. Strong people More ❯
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Robert Half
in a dynamic, collaborative environment? Robert Half we are seeking an experienced Assurance and Certification Manager to work with their leading MSP client Responsibilities: Lead the development, implementation, and continuousimprovement of assurance, compliance, and certification frameworks. Manage and sustain ISO accreditations (e.g., ISO 9001, 14001, 27001, and others) and integrate emerging AI standards into organisational processes. … Skills & Attributes: Attention to Detail: Exceptional thoroughness and accuracy in navigating complex standards and compliance landscapes. Problem-Solving Ability: Analytical mindset to perform risk evaluations and develop effective solutions. ContinuousImprovement: Growth-focused with a commitment to staying ahead of evolving standards and industry trends. Collaboration: Ability to effectively engage multicultural, cross-regional teams in certification and More ❯
targets across all site functions. People and culture: Lead a strong employee engagement strategy, aligned with Smiths’ values , while coaching and developing your leadership team through structured development plans. Continuousimprovement: Drive lean initiatives, productivity programmes, and inventory optimisation to improve cost and operational KPIs year-over-year. Capital investment: Lead investment planning to enhance production capabilities … engineering, science or a related technical discipline. Broad experience in manufacturing leadership , ideally in aerospace, defence, electronics, or other safety-critical sectors. Strong understanding of HSE, quality systems, and continuousimprovement tools. Financial literacy, with proven ability to manage site budgets and deliver year-over-year cost reductions. Strong interpersonal and communication skills, with experience leading cross More ❯
targets across all site functions. People and culture: Lead a strong employee engagement strategy, aligned with Smiths’ values , while coaching and developing your leadership team through structured development plans. Continuousimprovement: Drive lean initiatives, productivity programmes, and inventory optimisation to improve cost and operational KPIs year-over-year. Capital investment: Lead investment planning to enhance production capabilities … engineering, science or a related technical discipline. Broad experience in manufacturing leadership , ideally in aerospace, defence, electronics, or other safety-critical sectors. Strong understanding of HSE, quality systems, and continuousimprovement tools. Financial literacy, with proven ability to manage site budgets and deliver year-over-year cost reductions. Strong interpersonal and communication skills, with experience leading cross More ❯
test planning, execution, coordination, etc. Partnering with Architects or Development teams to produce appropriate design specifications Continuously review and assess solution delivery to ensure it will meet business requirements. ContinuousImprovement & Agile Ways of Working Embrace, challenge and evolve standards and practices around ways of working. Drive continuousimprovement within scrum or project teams More ❯
in Wimborne. Key Responsibilities: Providing second line IT support, managing and resolving incidents in a timely manner Monitoring system performance to ensure optimal operation and identifying areas for improvement Collaborating with first line support and other IT teams to ensure seamless service delivery Assisting in the deployment and maintenance of IT infrastructure … and software Implementing security measures and ensuring compliance with established procedures Maintaining accurate documentation of issues and solutions Providing technical guidance and mentorship to junior team members Participating in continuousimprovement initiatives to enhance IT service quality Job Requirements: Experience in an IT support role, with a particular focus on second line support Strong analytical and problem More ❯
full systems migration by 2028. Sitting at the intersection of Finance and IT, this role is ideal for someone who thrives on cross-functional collaboration, problem-solving, and driving continuousimprovement in finance technology environments. What you'll be doing: Managing and supporting core finance systems including Great Plains, XLR, and Financial Analyzer Leading system enhancements, change … initiatives, and continuous improvements Acting as the key liaison between Finance and IT teams Managing third-party vendors and support providers Driving the planning and delivery of the future finance platform What we're looking for: Strong experience administering Microsoft Dynamics Great Plains Technical knowledge across UI, middleware, SQL, and system integrations Good understanding of finance/accounting processes More ❯