101 to 125 of 826 Customer Experience Jobs in the UK

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … solutions to a variety of clients and industries. We expect our analysts to come with brains as standard – so you will understand analytics, have experience with coding languages, have experience building statistical/data science models & used visualization tools - but we look for curious individuals that have a … Science, Operational Research Degree (Pref Masters) Analytical mind-set & good understanding of the analytical stages from data gathering to final delivery 2+ years of experience in an analytical role Advanced knowledge of SQL, R or Python Data science modelling experience Experience working with (very) large and messy more »

Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for … of their Belfast office. Our client sees support engineers as a frontline technical resource for their customers, you will be expected to deliver exceptional customer service whilst also taking the opportunity to up-skill yourself technically and personally. Key Responsibilities: Responsible for the customer support experience. Own, troubleshoot … and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

Location : Chertsey, Surrey Contract Type : Permanent Job Type: Full time Salary : £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people … is required by clients Mentoring/Supporting more junior team members to ensure the success of your team Requirements: A minimum of 4 years experience in a similar role; Client Success, Account Management, Sales, Consulting etc Previous experience within the IT industry is essential A collaborative nature with … external teams, clients, and stakeholders at all levels Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets … to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include … the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/ more »

Job Title: Dynamics CE- Solution Leader Location: London, UK Ideal experience Have 10+ years of experience as Dynamics CRM/365 CE Functional Consultant, with a successful track record of implementing CRM solutions. Have experience in working in the Healthcare Payor domain. Have done atleast 3 full … efforts. subject matter expertise in industry trends and CRM best practice Mandatory At least 3 full-scale CE Implementations in the Healthcare Payor domain. Experience: 10+ Years If interested, please share updated profile to shirly.denny@sonata-software.com Sonata is a global technology company specializing in platform-based digital transformation … Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. more »

longer-term basis * Maintain good relationships with Brand partners. * Ensure that compliance is enforced and that it meets all the obligations relating to the customer experience and to the manufacturers standards within the Sales Department. * Full understanding of manufacturer targets ensuring the team are maximising every opportunity. * Encourage … new ways of doing things and actively encourage the sales team to try out new ideas. * Inspire the sales team to deliver an Incredible Customer Experience for every customer that the sales team encounter. * Manage the day to day sales activities such as deal files, handovers, sales more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. Were looking for an experienced and dynamic … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? Lead and motivate a team that is responsible for … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators Present to our suppliers, in a compelling way, the formal submission of the Demand more »

role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you … in-house teams tailor our services to suit every clients unique requirements and drive business growth.? Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities … team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising more »

approximately six times hotter than the sun's core (100 million Kelvin). This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of the centre Clearly identifiable management skills in a … customer facing environment Evidence of facilities management or operational management experience Personal Competences: A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Attention to detail/completer finisher Excellent administrative and organisational skills Good communication more »

Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for … of their Belfast office. Our client sees support engineers as a frontline technical resource for their customers, you will be expected to deliver exceptional customer service whilst also taking the opportunity to up-skill yourself technically and personally. Key Responsibilities: Responsible for the customer support experience. Own, troubleshoot … and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

Peaple Talent has partnered with a large Professional services organisation who are currently recruiting a senior full stack engineer with experience of frontend applications using Nextjs, react and Sanity.io along with Nodejs on the backend. You will have the opportunity to work with their great engineering team who are … passionate and constantly looking at ways to enhance customer experience through a human centred design approach. Role responsibilities Develop Frontend Applications using NextJS, React and Sanity.io Develop Backend applications using NodeJS in a serverless architecture. Champion Communities of practice and development standards across our development team Play an … active role in agile ceremonies such as retrospectives, sprint planning and stand-ups. Using your experience collaborate on creating new solutions for our growing tech stack. Communicate with stakeholders across the business both technical and non-technical. Coaching and mentoring more junior members of the team. Experience Excellent more »

them that help the department and business achieve its objectives. - Optimise and improve processes to ensure high levels of efficiency and automation to improve customer experience and reduce cost to operate. - Actively support and work with the tech team to design and upgrade technology like our Supplier App … that enables us to deliver better customer experience and improve efficiency. - Report to SMT and Board where required on performance of Supply Chain function, providing key metrics and KPI analysis. - Build strong working relationships between First Mile and its suppliers to help deliver high levels of service for … monthly reports to SMT and track progress against targets for division. To manage all supplier documentation. Benefits Your starting salary will depend on your experience, but as your experience grows, so will your salary. Of course, as this is a sales/margin based role so there is more »

be a passion for everyone employed by the group. Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel. We put people at the heart of everything we do and are proud of the extensive benefits we offer. … the roadmap for the one of our holiday brands. You will work together with the Product Team to further develop and shape the digital customer experience on our websites. You will work closely with other product managers/owners, the UI/UX team, Business Analysts and Engineers … and direction of the digital product. Ensure that the product meets and is aligned with the business goals. Implement best practices, mobile-first and customer centric approach, data-driven decisions and scalable solutions, with a full understanding of our market and customers/users. Provide updates on market trends more »

for: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Finnish , to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role Youll Be Doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Finnish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders and complaints Provide support to the team. The role will be working Monday to Friday 7:45am 4:15pm with the occasional Saturday. The Person : Fluent more »

join our team. This role is a vital link between our customers and third-party instruments and suppliers, ensuring the delivery of top-quality customer experience services. The successful candidate will be responsible for maintaining high-quality data within our customer relationship management systems and performing essential … Please note that to be considered for this role you must have the right to work in this location. Key Responsibilities Delivering top-quality customer experience services to our customers throughout the UK and Ireland. Maintaining high-quality data within our customer relationship management systems. Acting as … the direct link between our customers, third-party instruments, and suppliers. Performing essential back-office tasks. Requirements Proficiency in Salesforce and SAP. Experience in a data administration position. Excellent communication skills for effective customer and supplier interactions. Apply now If you are interested in learning more or applying more »

commerce activities across our brands. This includes day to day website activities & product management The roles aims to increase online revenue and improve the customer experience in line with our organisational goals. Duties: - Develop and execute e-commerce strategies to drive online sales growth - Manage and optimise our … e-commerce platform, ensuring a seamless customer experience - Monitor and analyse key performance indicators (KPIs) to identify areas for improvement - Conduct market research to identify trends and opportunities in the e-commerce industry - Collaborate with cross-functional teams, working with the Digital Marketing Manager for SEO/SEM … commerce platform - Perform competitor analysis to stay ahead of market trends, ensuring brands maintain a competitive edge in the e-commerce landscape Skills: - Previous experience as an E-commerce Manager or similar role - Strong understanding of e-commerce platforms (Magento platform experience is essential) and technologies - Proven capability more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

business by ensuring their adoption of OneID® provides maximum benefit to those clients. This will be achieved through building relationships, collaboratively working on the customer experience and pro-actively spotting and resolving issues. Working alongside the product and development teams to ensure the product meets the customer needs. The right candidate will have experience working with clients to help transform their business process, improve user experience, implement solutions and monitor performance. You will have proven experience building rapport and relationships with customers, implementing successful solutions and improving customer satisfaction. You will be … and leading these within OneID®, helping clients successfully implement OneID®, unlocking their growth and ours. Duties and Responsibilities Build relationships with new and existing customer contacts. Work collaboratively with existing customers to help ensure they see how OneID® could improve their customer’s experience. Manage customers through their more »

Management Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct evidence in our demonstration of compliance and ways of working. The role holder will take … Resolve escalated issues relating to the Service delivery Ensure continuous service improvement initiation and tracking to completion Ensure the day to day running of Customer facing IT services by defining, implementing and monitoring execution of incident and service request management processes across the IT function Manage major incidents Support … introduced IT services by promoting and ensuring the execution of Service Transition and Service Introduction processes Provide service insights that will lead to increased customer experience or efficiencies Promote, gain sponsorship of and implement new technology processes or capabilities that drive benefit for the UK business Work closely more »

To apply for this role you need to have at least 1 years' direct experience as a Customer Success Manager. If you've led a team and have worked in SaaS that's a bonus. Unfortunately, we will reject every application that doesn't meet the above criteria. … Company Description Anecdote is seeking a Customer Success Manager to join our highly experienced and global team. As an early member of our company, you'll have a disproportionate impact on accelerating our mission of transforming customer experiences worldwide. About Anecdote So, what do we do? Anecdote brings … all your customer feedback together - from app reviews and support chats to surveys and social media - for super easy analysis in one dashboard. Our AI-engine then analyzes and extracts actionable insights, empowering team’s from companies like Grubhub, Calo, Ruggable and Uber so they can deliver a better more »