76 to 100 of 832 Customer Experience Jobs in the UK

We are looking for an Insight Executive & Analyst to support the delivery of a new customer service platform at one of the world’s top consumer electronics brands. You will join on a 12 month contract and will be responsible for managing the day-to-day operations of platform … surveys and feedback, drawing conclusions from data to meet the strategic business goals for 2024. This role will: Evaluate customer experience data on a regular basis Manage the operations of the internal platform savers and feedback including tracking and monitoring progress Work closely with various internal teams to … design and develop questionnaires, complete analysis and report writing. Interpret data and storytelling to senior stakeholders, providing resolutions/solutions to meet customer requirements. Identify key areas to increase the efficiency of processes and implement feedback touchpoint. Support the implementation of the platform and provide training for the dashboard. more »

A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or an experienced support professional, to join a market-leading disruptive software technology firm in London working as a Customer Support Engineer. Offering excellent training, career progression, and prospects, this is … opportunity to work for a rapidly expanding machine learning software house. On a daily basis, you will be working as the first response to customer issues, triaging problems, and liaising with the technical teams through to resolution. Location: Central London– 3 days in office/2 days remote Salary … + healthcare, pension etc. Requirements for Customer Support Engineer: A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge more »

Technical Support Engineer – Belfast We are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience. Technical experience is focused around Sharepoint , Teams or O365. … This teams focused is offering excellent customer service . Experience: Technical Customer Experience SharePoint Microsoft Teams External Customer Facing Experience Time Management - Able to handle backlog. Contract Details: PAYE Contract 18 Months Contract Hybrid Working Please apply for immediate consideration. more »

and overseeing the company's digital business. The ideal candidate will have a proven track record of leveraging technology to enhance business operations, improve customer experiences, and drive revenue growth. This role requires a visionary, out of the box thinker with the ability to balance innovation, data-driven decision … and implement strategic plans that meet the Company’s aspirations and financial goals. Identify and evaluate digital opportunities that drive competitive advantage and enhance customer value. Collaborate with executive leadership to ensure digital initiatives align with organizational goals. Oversee the company’s paid acquisition marketing efforts and expand the … taking calculated risks, and driving transformative change within the company. 3. Product & Technology: Define enterprise roadmap for developing products and features that enhance the customer experience and drive conversion and profitability. Evaluate and implement digital tools and platforms to streamline operations and enhance efficiency. 4. Customer Experience more »

Accountabilities: Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high-risk solutions. Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. Ensures solutions delivered are complete and have integrity and support the architectural strategy and simplified operating model. Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long-term planning. Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Essential Skills/Experience Mandatory - deep experience of delivering secure more »

of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and … direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative … Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across more »

company - including the executive team - without the typical “bureaucracy” found in larger organizations. This is a perfect role if you have lots of technical experience, great business acumen and you thrive in an entrepreneurial environment. You will own your products - from cradle to grave - and the company will depend … you. Responsibilities: Product vision - Help us define our product vision and shape the short- and long-term product roadmaps. Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. Roadmap … development - Research markets, gather customer requirements, talk to analysts, understand the competition, work with engineering on “what will it take” and use your knowledge and experience to propose roadmap ideas for approval by the executive team. Requirements Management & Specification - the clear definition and documentation of functional and non more »

in machine executable code: contract as a code is the basis for automation, standardization and simplification which drive positive impacts both in terms of customer experience (transparency and personalization) and operations efficiency1 . — 1 More info about Computable Contracts: https://law.stanford.edu/codex-the-stanford-center … alignment with business needs. We don’t intend to “play” with technology, we do really seek for impact. Hence, the ideal candidate will have experience in tech-driven programs or product-oriented companies with an entrepreneur mindset, meaning a wide understanding of technologies coupled with a sense of strategy … Concept implementation, system configuration contribution/review). Advocate, facilitate and communicate publicly on Computable Contracts and correspond concepts. Your Profile EXPECTED SKILLS AND EXPERIENCE Scientific/Engineering/Computer science education (M.Sc. is a must, PhD is a plus). More than 7+ years of experience as more »

highly motivated, hands-on and target driven Sales Director who will be responsible for shaping our team of dynamic sales professionals Job Requirements: Significant experience in leading sales teams, preferably in the software industry. This includes managing, coaching, and mentoring sales professionals to achieve targets. Demonstrated success in driving … to succeed Strong relationship-building skills with the ability to nurture key client relationships and negotiate complex sales contracts particularly at C-suite level. Customer-centric approach to understanding and addressing client needs. Strong leadership qualities, including the ability to inspire and motivate sales teams, foster a positive work … time and resources and a sound approach to qualifying opportunities are essential Works cross-functionally with peers within Sales and across Product, Marketing, and Customer Success to ensure a seamless customer experience through contract stage, signature, and handoff Ability to travel throughout the UK & Ireland as required more »

the expert for formulating and leading presales technical/functional support activity to both Oracle Technology software/license sales and customers whilst ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Reps or junior Solution Engineer’s. Focuses on large or complex sales … aspects of the technical sales process. Advises internal and external clients on overall architect solutions. Supporting the sales team with account planning, identifying potential customer requirements and progression through to opportunity creation via strong discovery techniques. To work beyond single product discussions to architect solutions based upon customer requirements. Support sales with demonstrating to the customer how the technical solution will provide business value with positive outcomes. Ability to communicate functionality and lead discovery discussions with customers in technical roles. Ability to shift from functionality level and articulate high-level business value benefits when meeting executive more »

products/promotions, oversee merchandising, analyse website performance, optimise user experience. Digital Marketing: Support email marketing, affiliate programmes, and stay updated on industry trends. Customer Experience: Optimise website for conversions, communicate with internal teams for smooth customer experience, identify areas for improvement. Operations: Ensure correct stock … qualification in a relevant field, along with strong written and numerical skills. You should be highly computer literate with proficiency in Microsoft Office and experience in an ecommerce role, specifically with Shopify Plus. Experience in the beauty industry, experience in managing stock and finances, and familiarity with … should be a self-motivated individual with excellent communication, time management, and problem-solving skills, who thrives in a fast-paced environment and prioritises customer satisfaction. more »

of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. Job Description We have an exciting new opportunity for a Mobile App Engineer to join our growing engineering team. The role holder … willuse their software engineering skills and experience to build features, solve bugs, address technical debt; bring a strategic lens to team operating processes and tooling to improve how we work and ultimately deliver valuable, high quality software to our customers. What you'll be doing Building clean, maintainable features … ensure that Legal & General’s systems are secure, resilient and reliable. Analysing and defining test approaches and strategies within your team so that the customer experience is of the highest quality – with an emphasis security, usability and accessibility. Conducting and participating in code reviews with an emphasis on more »

production teams in the procurement of materials, assets and resources - ensuring good relationships with suppliers. A positive attitude is key to provide an excellent customer experience and relationships. You will often be the first point of contact with the company via phone or on-site. Support the management … sustainability of IndiNature. As part of the wider administration and finance team: Provide administrative support for the bookkeeper and financial controller to ensure excellent customer, supplier, employee and stakeholder experience of IndiNature in all financial transactions and engagements with the company. Ensure all records are up-to-date … Excellent communicator with strong telephone skills. Organised and efficient, with attention to detail. A desire to make a difference towards mitigating climate change. Essential experience/qualifications Experience in business administration. Excellent MS Office skills (Excel, Word, PowerPoint, Outlook). Customer service experience. Preferred experience/ more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer … Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to … drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review and diagnose adoption more »

Head of Omnichannel and Customer Delivery Scopes eCommerce Hub Salford The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth. And turning this into a future significant income stream for the charity. The role Develop and … drive the implementation of an eCommerce strategy. Commission and drive a programme to garner customer insights across all channels. Collaborate with the Head of Retail Shops to connect Scopes online and brick and mortar propositions. Use customer insights to inform the buying and merchandising of new goods. To … return significant profit margins for the charity. Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience. Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit. more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs. Working closely with all key stakeholders within the campaign this role will be based … s tools and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, supporting the … will be provided on appointment) Teleperformance TOPS training (will be provided on appointment) Product Training on client account (will be provided on appointment) Work Experience 2 years’ management experience in a back office or contact centre environment, or 3 years’ management experience in another high-paced industry more »

accountabilities? * Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. * Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high risk solutions. * Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. * Ensures solutions delivered are complete and have integrity, and support the architectural strategy and simplified operating model. * Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long term planning. * Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Capabilities required for the job [Please include additional capabilities as required but more »

Cloud Adoption is an organization within our Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an efficient ramp up and removing technical barriers. Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud … Adoption Manager will focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth. Does this pique your interest? If so, we hope to meet you! Role and Responsibilities The Cloud Adoption Manager will collaborate closely, as needed, with the relevant … the accounts they are managing. The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle. Typical activities: Drive a fast and smooth Customer activation Strong focus on Activation for new more »

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. … Concentrix, you can truly Own Your Future! You Have 4+ years working in sales or account management 4+ years working in a technical environment Experience in high-volume calling Experience with customer experience and sales Enthusiasm for new technology MS Office experience (Word, PowerPoint, Outlook more »

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. … Concentrix, you can truly Own Your Future! You Have 4+ years working in sales or account management 4+ years working in a technical environment Experience in high-volume calling Experience with customer experience and sales Enthusiasm for new technology MS Office experience (Word, PowerPoint, Outlook more »

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. … Concentrix, you can truly Own Your Future! You Have 4+ years working in sales or account management 4+ years working in a technical environment Experience in high-volume calling Experience with customer experience and sales Enthusiasm for new technology MS Office experience (Word, PowerPoint, Outlook more »

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. … Concentrix, you can truly Own Your Future! You Have 4+ years working in sales or account management 4+ years working in a technical environment Experience in high-volume calling Experience with customer experience and sales Enthusiasm for new technology MS Office experience (Word, PowerPoint, Outlook more »

CUSTOMER ANALYST £40,000 - 50,000 REMOTE An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand. THE COMPANY A leading retailer in the UK focussed on using customer data to the best of their ability. With a large customer … how customers receive the brand is huge and they are growing teams all across the business to make this happen. THE ROLE As a Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have … to: Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior more »