1 to 25 of 94 Customer Insight Jobs

CUSTOMER INSIGHT MANAGER SOLIHULL (hybrid) £45,000 - £55,000 + benefits Bring your SQL and customer insight skills to support this leading financial services company! Being able to work across the business and use data and insights to make changes across the business, this is a … around the globe, communicating in a way that works for all Being hands on with SQL, SAS and Python for conducting analytics work, understanding customer behaviour, lifetime value, retention, etc. Creation and deployment of segmentation models to fully understand the customer base, propensity models to predict future customer behaviour, and customer frequency modelling Understanding different business problems and how data can help the business YOUR SKILLS AND EXPERIENCE: proven experience in a customer insight analytics role, working across similar projects as listed above strong technical skills in SQL, SAS, and/or Python, as more »

Customer Insight Manager Solihull, 2 days a week on-site Up to £55,000 plus good benefits! The Company: Joining the 2nd largest banking group in Europe, going through a big transformation of driving data through internal teams. They are looking to bring in a Customer Insight Manager to drive this and focus on the analytics. Reporting into the Head of Customer Insight and Analytics. The Role: As a Customer Insight Manager, you will be responsible for: - Looking at the 'what' and 'why' of customer analytics - Working on predictive and prescriptive … analytics - Managing a small team of analysts so managerial experience is desired - Using SQL/Python for hands-on analytics with customer data - Tracking and analysing customer journeys Skills/Requirement: - Experience in the Banking industry - Management/mentoring experience - SQL experience - Tableau experience is desired but open more »

CUSTOMER INSIGHT MANAGER - HYBRID/BIRMINGHAM - UP TO £55000 - J12791 An exciting opportunity for this medium sized retail financial services organisation to join their Analytics Team and provide insight that delivers commercial value. The Customer Insight Manager will use analytical methods to understand, test and … predict customer and marketing profitability. Role responsibilities:- Manage data and analytics capabilities to drive full end to end customer journey insight, to deliver commercial success Define analytics roadmaps to support company goals and objectives Manage and engage with key 3rd party relationships Provide analytical insight around … customers including profiling, acquisition, marketing, segmentation and behaviours. Support various teams to optimise sales and marketing channels by providing analysis, insight and recommendations Provide test and learn performance results using A/B & MVT Skills and experience: - Financial Services, Banking or retailer customer insight experience (regulated environment more »

CUSTOMER INSIGHT MANAGER EAST BIRMINGHAM (hybrid) UP TO £55,000 + benefits Bring your SQL and customer insight skills to support this leading financial services company! Being able to work across the business and use data and insights to make changes across the business, this is … from around the globe, communicating in a way that works for all hands on with SQL, SAS and Python for conducting analytics work, understanding customer behaviour, lifetime value, retention, etc. and deployment of segmentation models to fully understand the customer base, propensity models to predict future customer behaviour, and customer frequency modelling different business problems and how data can help the business YOUR SKILLS AND EXPERIENCE: experience in a customer insight analytics role, working across similar projects as listed above technical skills in SQL, SAS, and/or Python, as well as a more »

Customer Experience Insight Manager Salary from £46,327 depending on skills and experience. Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 24th June 2024 About the Role Are you a strategic thinker … with a passion for customer insights and market research? We want to hear from you! At VWFS digital marketing is evolving, and we are seeking a customer centric CX Insight Manager to join the team. Reporting to the General Manager - Customer Experience, you will lead on … data driven insights for all customer touch points relating to the customer journey and make a tangible impact in line with the customer experience strategy. Who We're Looking For: You will have proven market research experience and enjoy getting into the detail by delivering customer more »

Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all … throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of … world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The Role We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer more »

Role: Project Manager/Customer Engagement Manager Client: a leading UCaaS provider The role the Customer Engagement function… Customer engagement is focussed on building and maintaining strong relationships with customers to deliver and effortless experience that drives loyalty and accelerates time-to-value. Customer Relationships Management … long term relationships with customers by understanding their needs, preferences, and pain points Communication – manage multiple communication channels to ensure consistent, timely and effective customer interactions Advocacy – act as the voice of the customer within the organisation, ensuring their needs and perspectives are considered in decision making processes … Customer Experience Optimisation Journey Mapping - develop and implement strategies to improve every touchpoint in the customer journey, ensuring an effortless, seamless, and positive experience. Feedback Loop - continuously gather and analyse customer feedback to identify areas for improvement and act on them Proactive Customer Support Onboarding – helping more »

Leading Commercial UK Retailer require a Business Intelligence Manager to lead cross-disciplined analytics teams to enhance Commercial, Operational and Customer Insight to support senior management in their continued growth strategy. You will work with the broader business to evaluate and access new Technology and Data capabilities to … Commercial UK Retailer Description Leading Commercial UK Retailer require a Business Intelligence Manager to lead cross-disciplined analytics teams to enhance Commercial, Operational and Customer Insight to support senior management in their continued growth strategy. You will work with the broader business to evaluate and access new Technology … analysis and reporting to support divisional strategy and key stakeholder objectives to improve performance and engagement Work across a variety of internal functions including Customer Services, Operations, Finance and IT, and externally with strategic partners, commercial customers to understand data ecosystem and maximise data quality and analytics Ensure the more »

develop a positive, open, and honest working environment for all. This role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience … increased customer lifetime value and maximises upsell and cross-sell opportunities through various customer touchpoints and communications channels. If you thrive on working in a busy environment and like to get your sleeves up and hit the ground running this could be the role for you. What’s … deployment and hypercare Lead the creative development of CRM communications, collaborating with the design team to ensure high quality, engaging output Manage and develop customer onboarding, retention, loyalty, cross-sell, and upsell flows through our CRM system to enhance the customer experience Continuously review and improve these processes more »

Developing, managing and optimising compelling Postpaid product offerings for Lyca mobile across all countries. The role will focus on understanding customer needs, analysing market trends, ensuring our propositions are competitive, attractive and aligned with business objectives. The Proposition manager will coordinate with various departments including marketing, sales, customer service and finance to drive growth and customer satisfaction. The Proposition manager will also coordinate with local country teams to align on the plan and roadmap ahead. Key responsibilities: - Proposition Development: Design and implement new postpaid propositions that meet market demands and enhance customer experience. - Customer journey optimisation: Review each stage of customer journey across all channels for all new launches and optimise current journeys. Work closely with the Marketing department and align on customer experience as the top priority. - Partnerships: Maintain current partnerships and bring new partners on board to delivery key more »

repairs, follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation … of the customer journey Communicate directly with customers to resolve issues, working with construction and sales team where necessary Requirements of Administrator: Customer service experience within a social housing/construction setting Ideally having worked within repairs or planned maintenance team If you are interested in the above … and would like to discuss further, please contact Nyari Breslin at Sellick partnership Derby or click 'apply now'. Customer Service/Customer insight/asset administrator/asset administration/housing administrator/housing administration/customer contact coordiantor/Raising jobs/raising repairs more »

encompasses the following types of technology: conformal coatings, polyurethane & epoxy resins for potting and encapsulation, and liquid & sheet thermal interface materials. Job Responsibilities A customer facing role, the primary responsibilites are as follows: To support the Strategic and Regional Account Managers achieve year-over-year revenue and margin growth … targets as well as assigned account development goals and objectives; To provide technical and applications credibility during customer interactions that help support the ESI roadmap to revenue process and/or strategic account plans and the LOB strategic objectives; To develop business opportunities for the LOB within designated customer accounts; To be the technical bridge between the LOBs/BUs and the sales team; To feedback customer insight to the LOB and BU teams from a technology perspective; To create, lead and execute on robust product trial plans with customers defining testing criteria and establishing how more »

Senior Insights Analyst - Digital/Customer/Product 🚀 Start-up Beauty and Self-Care 🚀 ***Client cannot offer visa sponsorship*** 📍 Join a disruptive challenger beauty brand that is in a phase of ferocious growth! 📍 You will have the opportunity make a real name for yourself working very closely with c … move the business forward through the use of data driven decision making. 📍 A hybrid role, delivering a wide range of analytics across performance marketing, customer insight and broader business questions Salary: £65,000 - £75,000 Location: Hybrid/London This recognisable start-up brand are looking to hire … a Senior Insight Analyst to support the existing Head of Data & Analytics, in continuing to enable the use of data to drive decisioning across marketing, customer, product and digital marketing performance, This subscription based business have already made waves in the beauty and self-care industry, challenging major more »

Director, Customer Value (relocation to Saudi Arabia - KSA) Our Company Changing the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We re passionate about empowering people to create … of those interactions, every single one of those experiences, was touched by an Adobe product. We have a phenomenal opportunity for a Director of Customer Value! We are seeking a Director of Customer Value to act as primary liaison for Customer leadership and partner with C-level … product teams for the delivery of sophisticated use cases. Additionally, they will orchestrate collaboration and alignment initiatives with our internal account teams. The Director, Customer value role assumes responsibility for positioning the Customer for success, prioritizing the realization of business value from the Adobe stack. What you will more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights THE COMPANY Financial service going through a digital transformation … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders (internal more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders (internal more »

clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the CRM Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to … CSS, JSON, XML, Javascript and SQL Good to have experience and knowledge of Dynamics for Marketing Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an … Agile methodology Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales– MB-210) is highly desirable Microsoft certifications in Power Platform (e.g., Power Platform App Maker, Power Platform Functional Consultant, Power Platform Developer and Solution architecture) If you wish to apply kindly email your more »

clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the CRM Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to … CSS, JSON, XML, Javascript and SQL Good to have experience and knowledge of Dynamics for Marketing Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an … Agile methodology Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales MB-210) is highly desirable Microsoft certifications in Power Platform (e.g., Power Platform App Maker, Power Platform Functional Consultant, Power Platform Developer and Solution architecture) EMPLOYMENT ELIGIBILITY Cognizant Microsoft Business Group requires candidates more »

Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all … throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of … external stakeholders to your timelines and deliverables. Key Responsibilities: Hands-on project management Process optimisation - create and maintain a unified and effective approach to customer onboarding, integration and ongoing happiness Reporting and visibility - provide clear visibility of project status and stakeholder happiness to the Director of PS, CS Manager more »

move the business forward through the use of data-driven decision-making. 📍 A hybrid role, delivering a wide range of analytics across performance marketing, customer insight and broader business questions This recognisable start-up brand is looking to hire a Senior Digital Marketing Analyst to support the existing … Head of Data & Analytics, in continuing to enable the use of data to drive decisions across marketing, customer, product and digital marketing performance. This subscription-based business has already made waves in the beauty and self-care industry, challenging major global brands with their vegan, ethical and cruelty-free more »

lifecycles and replacement costs in line with industry and market conditions Development and review of standard products and specifications considering routes to market and customer insight. Consider customer insight around quality of home identifying where greatest value can be delivered and where product improvements can be made more »

of gaming brands on the continent. To help us continue on our already impressive growth trajectory, we’re on the lookout for a Senior Customer Insight Analyst. This person will help us build a data led decision making culture; focusing on the impact of promotional activity and web … development, to deliver an improved customer experience, as well as commercial value to the business. What you’ll be doing day to day: Become GOATs ‘go-to’ person for website user experience and acquisition funnel reporting and insight. Collaborate with the acquisition and content teams to understand our user … potential future benefit to the bottom line. What your background looks like: At least 5 years’ experience working in analytics positions focused on delivering insight to stake holders, preferably in a digital marketing or web analytics positions. Have extensive experience using Google analytics, experience with GA4 directly being key. more »

develop is huge. The role......they are in need of a Senior D365 CE Consultant that has a deep understanding of at least 3 modules (Customer Service, Omni Channel, Customer Insights Journeys, Customer Insights Data, Field Service or Project Operations) What skills you need...... Extensive hands-on experience … in configuring and deploying Dynamics 365 (D365) across at least three areas such as Sales, Customer Service, Omni Channel, Customer Insights Journeys, Customer Insights Data, Field Service, or Project Operations (PSA). Demonstrated ability to deliver D365 solutions that meet specified requirements, adhere to budget and timelines more »

our key clients in financial services/public sector. Applicants should have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by … Studio Common Data Model Common Data Service Power Apps ALM process, deployment via unmanaged/managed solution layering Knowledge of other D365 modules like Customer Insights, Customer Voice Provisioning & configuring OOB features for Power apps/Dynamics portals Power BI Experience in creating/maintaining reports from different more »

and presentations Develop and manage a robust communications strategy, overseeing scheduling, and engagement across multiple platforms. Conduct in-depth market analysis to identify trends, customer insights, and new opportunities in the digital landscape. Collaborate with sales and product teams to ensure alignment of marketing strategies with business objectives and more »