1 to 25 of 153 Customer Insight Jobs

Role: Insight Analyst Salary: Up to 40,000 (location depending) + benefits Term: Permanent Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst … contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets ...

LEAD CUSTOMER INSIGHT ANALYST £60,000–£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce THE COMPANY UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer … health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover. THE ROLE Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head ...

Customer Data & Insight Manager Salary: Up to £45,000 Location: Blackpool (hybrid – 3 days onsite) A UK-based retail organisation is seeking a Customer Data & Insight Manager to support customer analytics, insight delivery, and CRM decision-making across the business. This is a hands … analytics role focused on customer data rather than a people-management position. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance. Key Responsibilities Analyse and report on customer data to support ...

Customer Analytics Manager Location: Leeds Salary: £60,000–£70,000 + 10% bonus I’m partnering with a market-leading, high-growth consumer healthcare brand that’s scaling fast and doubling down on customer insight as a strategic growth engine. They’re investing heavily in data, tech … analytics maturity -Mand they’re looking for a commercially switched-on Lead Insight Analyst to take full ownership of their customer strategy. The Role You’ll be the go-to for all things customer insight: shaping strategy, driving adoption of actionable analytics, and leading a team ...

European Customer Retention & Loyalty Senior Manager Location: London | Hybrid: 3 days office/2 days WFH Are you passionate about building customer loyalty and driving sustainable growth across international markets? We are looking for a European Customer Retention & Loyalty Senior Manager to lead the strategy, development … long-term business growth. You will operate in a corporate, fast-paced, matrix environment, working closely with European markets and senior stakeholders across customer care, digital, marketing, sales and product teams to unlock new growth opportunities through customer loyalty and retention. This role is ideal for a strategic ...

Reports to : Head of Customer Analytics About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability … additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As a Customer Data Analyst, you will support the Customer Analytics team by applying analytical thinking and data-led approaches to better understand customer behaviour. ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of Xtravirt’s customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What ...

Customer Value Manager @ Tes 12‐Month FTC – Maternity Cover | Sheffield (Hybrid | 3 days in office) 💰 £40,000 – £45,000 | Full‐time At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding … with 25,000 schools in over 100 countries, we have been making a difference for over 100 years We’re now looking for a Customer Value Manager (12‐month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success ...

Member and B2B data. Working with data and marketing teams to make sure solutions are fit for purpose. append and enhance our customer data with variables we do not currently collect/hold in order to successfully achieve our ambitions. It is not a ‘database management’ role, but will … offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewNest is undergoing a transformation to use its data and insight to drive decision making. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart ...

Nest platform. Employers and Nest Connectors process over £5bn in pension contributions annually for our 14 million members – we want to use data and insight to make sure that the service works brilliantly for them.An excellent candidate would be able to empathise with our core audiences, whether that … from previous experience in B2B, accountancy or payroll position, or if it’s through applied insight and transferable skills.You’ll help empower our teams to make evidence-based commercial and strategic decisions through analysing behaviour and performance, uncovering insights, and identifying friction points. Your work will directly support efforts ...

offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewNest is undergoing a transformation to use its data and insight to drive decision making. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart … that we can deliver a better retirement for millions. The department includes Analytics – taking data and creating value for the organisation, understanding our customer behaviours and our business; doing descriptive, predictive, and prescriptive analysis and modelling to help Nest make decisions. Data – planning and delivering how we manage high ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | £45,000 | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have a Retentions or Renewals background. Anna Maher … Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead, coach, and develop a team ...

Head of Customer Support (SAAS/ERP) Remote – UK Residents Only SaaS/ERP | Manufacturing | Supply Chain | Distribution | Logistics Chapman Tate Associates are partnering with a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors. … modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. There could ...

Safetykleen has recently completed a major ERP migration and we’re now in the next phase: turning our data into sharper decisions and better customer outcomes. We’re hiring a Group Customer Insights & Reporting Specialist to build the foundations of our customer journey reporting across Safetykleen - helping … measure and improve customer health, satisfaction, service performance, and retention. This is a hands-on, technical role where you’ll use Power BI and SQL to design scalable reporting solutions and data models, working closely with stakeholders across the business. You’ll sit in a central team and shape ...

Company description: Water Utility Company based in Yorkshire region of England. Job description: Digital Customer Strategy & Data Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a salary up to £59k per annum depending … time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Customer Strategy & Data Manager to join the Customer Experience team at Yorkshire Water. What we do: Everyone has an idea of what a water ...

Company description: Water Utility Company based in Yorkshire region of England. Job description: Digital Customer Strategy & Data Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a salary up to £59k per annum depending … time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Customer Strategy & Data Manager to join the Customer Experience team at Yorkshire Water. What we do: Everyone has an idea of what a water ...

Product Manager is responsible for managing the coordination of the product roadmap and ensuring that product development is driven by clear market needs, customer insight, and commercial priorities. This role acts as the primary bridge between customers, sales, and the internal product and engineering teams. The successful candidate … appropriate time in the process to ensure new features are launched seamlessly and on time. This specifically includes: Prioritise initiatives based on customer value and business impact Collaborate with the Head of Product and the Development team to rough-size commercial priorities and agree delivery feasibility Coordinate across ...

inherit a single defined product, instead, you'll shape, evolve and launch new membership and on-site propositions designed to enhance customer experience and drive revenue. Key responsibilities include: Product Development & Innovation Lead development of new guest propositions (e.g. pitch upgrades, early arrival/late departure, new accommodation concepts … such as glamping) Explore and test new market opportunities Translate customer insight into commercially viable product propositions Assess feasibility across 80+ locations Own initiatives from concept through to rollout Customer Experience Focus Champion a customer-first mindset across all initiatives Improve the end-to-end journey ...

Product Marketing Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology … this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer-centric innovation. With a collaborative culture and a strong focus on insight-driven decision-making, they are committed to building products that deliver ...

Product Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology, and user … this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer‐centric innovation. With a collaborative culture and a strong focus on insight‐driven decision‐making, they are committed to building products that deliver ...

revenue and pricing function. The Role * Lead the development and delivery of the end to end pricing strategy. * Set the pricing vision grounded in customer insight and customer led design. * Manage and mentor the Pricing Manager, ensuring high quality technical delivery. * Respond to pricing challenges from commercial … analytics and wider teams. * Shape strategic pricing approaches across revenue, retail and customer initiatives. * Drive innovation through large scale pricing trials and market reform projects. * Support the integration of pricing and revenue under a unified function. Your Skills and Experience * Strong commercial experience in pricing and strategy within ...

enabled tools to improve data quality, pricing efficiency, and process automation. · Assist in ensuring pricing consistency and compliance across regions and offerings. Market & Customer Insight · Gather, analyze, and report competitor pricing benchmarks, market trends, and customer value indicators. · Monitor margin performance and support delivery of key pricing … Support the development of bespoke costing and pricing models for complex solution opportunities ranging from £100k to £100m+. · Assist commercial teams during bids and customer negotiations with robust financial analysis. Team & Capability Development · Contribute to a culture of analytical rigor, continuous improvement, and pricing excellence. · Support cross-functional education ...

performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team … enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial ...