201 to 225 of 305 Customer Insight Jobs

personal and professional development, adapting and evolving your approach as you progress through your career at Samsara Champion, role model, and embed Samsara's cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices Minimum requirements for the role: 8+ years in a product management role. History of … launching and scaling innovative products. Undergraduate degree in Computer Science preferred. MS, PhD, or MBA also preferred. Strong technical understanding, ability to establish credibility with engineers. Knack for gleaning customer insights from quantitative and qualitative data. Bias-to-action and hands-on experience delivering business results. You're not afraid to get your hands dirty. Excellent communication skills. Must More ❯

personal and professional development, adapting and evolving your approach as you progress through your career at Samsara Champion, role model, and embed Samsara's cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices Minimum requirements for the role: 5+ years in a product management role. History of … launching and scaling innovative products. Undergraduate degree in Computer Science preferred. MS, PhD, or MBA also preferred. Strong technical understanding, ability to establish credibility with engineers. Knack for gleaning customer insights from quantitative and qualitative data. Bias-to-action and hands-on experience delivering business results. You're not afraid to get your hands dirty. Excellent communication skills. Must More ❯

in a collaborative, growing team. 📍 Location: Remote-first (UK-based), with 1 day/month in London or Nottingham 💸 Salary: Up to £75,000 What You'll Do: Drive customer insights through segmentation, campaign performance, and behavioural analysis Lead data science-focused projects: forecasting, churn, frequency modelling, experimentation Work cross-functionally with data engineers, ML engineers, product and marketing More ❯

Associate Director - Quantitative - Customer Insights & Experience This role is no longer available. Please click here to see all the roles we are currently working on. Our company combines advisory insight with cutting-edge technology to help a wide variety of companies place the Voice of their Customer at the heart of decision making. We employ a range … of agile mechanisms to capture, analyze, and socialize customer and employee feedback, including real-time programs, customer panels, pop-up communities, and snapshot studies. We offer a professional service, acting as an extension of our clients' teams. Using your research and client service skills, you will lead projects and client accounts, including kick-off meetings, project design, quality … assurance, and delivery of strategic outputs. You will manage and develop client relationships, aiming to bring customer experiences to life for your clients. With a quantitative background, you will thrive in a tech-enabled environment, supported by a highly capable, tech-savvy team. Our location offers the best of both worlds-close to trains and planes without the stress More ❯

Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the … HR, IT, energy, education, legal, and procurement, CSG delivers impactful services to both public and private sectors. Why this role matters This role exists to unify and elevate the customer experience across Landscape Services and CSG Managing Waste, ensuring excellentservice at every touchpoint. It plays a critical part in maintaining a customer-first mindset, driving operational improvements, and … supporting digital transformation. As a senior leader, the Head of Customer Experience directly influences customer retention, satisfaction, and the division's long-term growth. What you'll be doing Develop and lead a unified customer experience strategy across both Landscape Services and CSG Managing Waste. Champion the voice of the customer in all service delivery, operational More ❯

Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships with … create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯

Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships with … create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager, Growth, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale. By combining your customer … of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Growth Customer Success Manager, you will be the voice of Vanta, responsible for helping keep … our customers moving toward their goals and ultimately being successful and happy. What You'll Do: Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content. Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success More ❯

At Contentful, we are always searching for top candidates to join our global team of Customer Success Managers. We are particularly interested in individuals with experience in the DACH, Nordics, French, or Southern EMEA regions. This is a speculative job description, and an immediate opening may not be available. However, we still encourage interested candidates to apply. In the … first instance, a recruitment team member will be in touch to discuss your profile and explain more about Contentful. As a Customer Success Manager, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers … for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the customers' voices internally by driving continuous feedback into our product and customer teams. What to expect? Build and own relationships across an entire book of business and embody the trusted advisor role, managing a book of business of around More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks More ❯

of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors … Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your … includes allocating budget to specific event activity, working with other marketing team heads to agree spend per channel/activity type; and regularly monitoring spend vs. results. Create deep insight of our visitors & buyers worldwide, including identifying gaps and strategies to fill them, to be able to attract, grow and nurture theaudience With the Visitor Marketing team, create and More ❯

quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets. With customer feedback at 4.98 out of 5 for the product, we need ambitious, creative sales people who do more than just sell, but want to use their skills to change … of some of 32Co's most valuable customers, serving as the primary point of contact and advocate. Retention & Renewal : Build trust and deliver consistent value to ensure long-term customer satisfaction, loyalty, and renewals. Growth & Upsell : Identify expansion opportunities within accounts and work collaboratively with commercial and clinical teams to deliver them. Customer Insight : Develop a deep … understanding of each customer's practice, goals, and challenges. Use data and insight to inform proactive support and strategic guidance. On-the-Ground Engagement : Regularly visit customer sites to strengthen relationships, troubleshoot in person, and deliver high-touch service. Collaboration : Work cross-functionally with clinical, product, and operations teams to champion the voice of the customer More ❯

starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations. We've raised $100M in total funding from Bain Capital Ventures … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering … and across our leadership team. You'll become a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. More ❯

lead the next phase of our product strategy and execution. You'll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization at a high-growth SaaS company … central role in driving the company's direction. What you'll be doing: Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle-from discovery and design to launch and … iteration. Customer Insight: Develop a deep understanding of our users, their workflows, and the problems we're solving. Cross-functional Collaboration: Partner with engineering, design, sales, and customer success to build and deliver scalable, impactful solutions. Quality & Impact: Set and uphold high standards for product quality, usability, and measurable outcomes. Innovation: Identify new opportunities and lead the More ❯

highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile.Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth! Role overview: Define & execute the product vision and strategy for the customer Lead the creation of a strategic product road-map You will prioritise (features & initiatives) based on customer insights & market trends Oversee the planning, execution, risk management & quality assurance of all products & releases Implement and refine agile best practices & framework Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed. Own the end-to-end customer More ❯

Identify opportunities and define product roadmaps to address them. Create, implement and oversee Product Strategies and build the vision of how the IDAM product can achieve this. Deeply understand customer needs and pain points through research, interviews, and data analysis. Ensure customer insights drive product decisions. Represents the Voice of Customer in helping to define customer focused solutions. Create and maintain detailed product roadmaps, prioritizing features and initiatives based on business value, customer impact, and technical feasibility Ensure that the services provided by IDAM have clearly prioritised outcomes aligned to our goals and are aligned to wider product roadmaps. Work closely with a wide range of senior stakeholders across all areas of the business … communication and collaboration across departments. Oversee the entire product lifecycle, from ideation and development to launch and post-launch optimization. Ensure timely delivery of high-quality products that meet customer and business needs. Conduct thorough market analysis and competitive research to inform product strategy and positioning. Stay up to date with industry trends and best practices. Represent the business More ❯

start-up who are accelerating the resale and recommerce industry. The company offer an end-to-end solution that combines the ease of modern tech with expert valuation and customer-first service. They are looking for a Product Owner to come in and own their operational funnel, aligning multiple departments and productising internal tools. As the Product Owner you … from end to end. • Turn high-level business goals into clear, actionable user stories and deliverables. • Manage and continuously refine the product backlog, ensuring it reflects business priorities and customer needs. • Define and own the vision and roadmap for key product areas, driving maximum value and impact. • Collaborate with stakeholders to review existing processes, uncover improvement opportunities, and shape … solutions that align with strategic objectives. • Prioritise initiatives and features to maintain strong alignment with the overarching product strategy. • Leverage analytics tools and customer insights to pinpoint areas for growth, optimisation, and innovation. • Support the helpdesk team by assisting with incident triage and providing timely updates on product-related issues. • Act as a key point of contact for the More ❯

new automations and transforming work. What will you own We're looking for an experienced, innovative Product Manager to join our Insights Team . The Insights Team owns the customer-facing part of our product, delivering actionable insights to drive efficiency and value for our clients. You'll be the voice of the customer within the team, driving … a passion for user-centric product development, and excels at iterative enhancements and deep user empathy. Part of Your Day-to-Day Own the strategy and roadmap for the customer-facing components of our platform, focusing on insights and user experience. Be embedded within the Insights Team to serve as the voice of the customer, ensuring their needs … improvements to existing features and develop new capabilities to deliver greater value to clients. Uplevel the team's understanding of user behaviour and needs through research, data analysis, and customer feedback. Partner cross-functionally with Engineering, Design, and leadership to translate broad goals into clear product plans and priorities. Identify high-value problems and define clear, actionable requirements to More ❯

within EMEA region. Drive the sale of high profit solutions within the enterprise account base. Execute, land, and expand strategy to increase UL Solutions market penetration in EMEA. Provide Customer Insights that will help develop new offering creation and its deployment and bundling solutions. Plan and coordinate the implementation of business plans and the penetration of new markets and … customer segments in coordination with each business leader. Focus on customer satisfaction, account growth, and expansion of services provided by Software & Advisory and sustaining customer loyalty for a group of new and key customers. Execute go-to-market strategy in alignment with the commercial organizations design principles. Collaborate with each Business Leader on account & sales coverage options … portfolio strategy. Set strategy for partnership with Tier II and Tier III regions. Develop, communicate, and manage the successful performance of enterprise account revenue goals. Understand and effectively leverage customer, industry, and internal sales information to drive performance and sustain a competitive edge. Lead client engagement by developing and managing relationships at the C-Suite and middle management level More ❯

is based out of our London Office with up to 30% travel required As the Regional Vice President (RVP) of Strategic Accounts, you will own Sonatype's most valuable customer relationships across EMEA, managing multi-million-dollar ARR portfolios that are central to the company's growth strategy. You will lead, coach, and scale a team of Strategic Value … supply-chain security topics. Create a psychologically safe, high-performance culture that rewards strategic thinking, outcome-based planning, and continuous learning. Track and improve leading indicators, including pipeline health, customer sentiment, executive engagement, and portfolio NRR. Strategic Customer Engagement Oversight Guide the team in developing multi-year account strategies that combine success plans, white-space mapping, and cross … sell/upsell motions, ensuring they are pressure-tested and aligned to customer business outcomes. Oversee preparation and delivery of executive business reviews and roadmap sessions that quantify ROI, surface new opportunities, and strengthen strategic alignment. Act as executive sponsor within select lighthouse accounts, building board-level credibility and reinforcing Sonatype's mission-critical value. Revenue & Retention Leadership Own More ❯

the system and service, by working with RDG's technology provider and train operating companies to deliver enhancements. The focus for Phase 5 is to centre on improving the customer experience with the main aim of a more accessible railway for all. The User Experience Advisor will bring the needs of clients to the forefront of solutions by gathering … detailed user requirements, translating them into product specifications, and ensures a customer-focused approach throughout the service development life cycle. You will also manage user readiness and deliver suitable training solutions. You will oversee both the initiation and completion of each roadmap item, maintaining consistency and alignment with user needs. What can I expect to do in this job … accurately represented in product features and designs. Work and engage closely with the solution design and development teams to prioritise features based on user impact and strategic goals. Validate customer insights with support from the Business Relationship Manager to ensure alignment with user needs and expectations. Ensurea customer-focused approach is upheld throughout the SDLC. Maintain comprehensive documentation More ❯

with the team and wider business. The role... Strategic planning to increase sales performance within your assigned areas for year on year growth, create monthly promotional campaigns tailored to customer demands and market trends to maintain a strong market presence. Data analysis across online performance, customer insights and market research to identify and action improvements Ensure content is … availability to maximise sales and profit against objectives Contribute to continuous improvement measures to support business growth and success Carry out market research to keep on top of trends, customer demand and competitor activity Reporting to management on performance, development areas and competitor activity The desired candidate will have... Ideally existing experience within a similar role in Ecommerce or More ❯

campaigns across its European subsidiaries and includes our Mobile, Digital Appliances and Visual Display product lines. You will lead the European ePromoter & Live Commerce GTM strategy and implementation of customer and agent facing messages. The strategy is designed to maximize engagements across Social Media/Apps/Web Chat. This role will lead the planning and delivery of a … variety of campaigns, leading a team of merchandisers and working closely with EHQ subs to ensure the customer and operational facing guidance is followed and executed. As a 'GTM expert’, covering an emerging broadcast channel and an established chat channel you will be the voice of both the customer and agent across the business. Working closely with product … leads, reporting and CRM teams, the countries to maximise engagement and meaningful conversations. This GTM role will drive sales and customer engagement through best-in-class chat and live commerce experiences—delivering the right message, at the right time, to the right customer. You’ll ensure every 'sales’ chat interaction is a 'meaningful’ one. [Key Accountabilities] (1) Chat Drive More ❯

sessions and technical workshops to accelerate Azure adoption. Build trusted relationships with platform leads to co-design secure, scalable solutions. Resolve technical blockers by collaborating with engineering and sharing customer insights. Maintain expertise in cloud migration (Windows, SQL, Linux, PostgreSQL, app workloads), resiliency, security, and compliance. Deepen knowledge of enterprise apps (SAP, Oracle) and Azure VMware Solution (AVS). … Represent Microsoft in customer forums and technical communities through thought leadership. Qualifications Proven technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND a few years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND a couple More ❯