26 to 50 of 255 Customer Insight Jobs

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

Location: Gracechurch St (4964), London, United Kingdom Customer Experience Transformation Director Contract type: Fixed-term (12 Months) Location: London; UK-wide ravel required to engage stakeholders & teams. Closing Date: Friday 19th September About Openreach Openreach is dedicated to building the UK's future digital infrastructure, connecting people, businesses, and communities. Join us as we embark on this exciting transformation … journey, redefining what great customer experience means for everyone we serve.Openreach stands at the forefront of the UK's digital infrastructure, enabling millions of homes and businesses to connect, communicate, and thrive. As the organisation continues to evolve, we recognise that customer experience must be at the heart of our transformation. To this end, we are seeking an … outstanding senior leader to take on a pivotal, director-level role on a 12-month fixed-term contract, tasked with spearheading our customer experience transformation agenda. Role Summary: The Director of Customer Experience Transformation will be responsible for guiding Openreach through an ambitious, structured journey to redefine how we serve our diverse customer base. This is a More ❯

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: eCommerce Customer Success Executive (Fixed Term Contract) Located: Hybrid Working and you will be required to go into Northampton or any other Ricoh Office (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive … work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. As an eCommerce Customer Success Executive , you will play a pivotal role in ensuring the success and growth of both The Ricoh eShop (TReS) and the One Ricoh Portal (ORP) . You'll … be responsible for delivering an exceptional online experience, driving customer engagement, and supporting internal teams to maximise digital sales and service excellence. Key Responsibilities Platform Operations & Optimisation Ensure TReS and ORP are fully operational and optimised for a seamless customer experience. Manage product and category listings to ensure accuracy, relevance, and availability. Monitor platform performance from search to More ❯

brand, known nationwide for their products in the home & lifestyle space. With ongoing growth and digital transformation, they are investing heavily in data capabilities to improve business decision-making, customer insight, and operational efficiency. The organisation has already built out a small but capable data team, and they’re now looking to appoint a BI Lead to accelerate More ❯

brand, known nationwide for their products in the home & lifestyle space. With ongoing growth and digital transformation, they are investing heavily in data capabilities to improve business decision-making, customer insight, and operational efficiency. The organisation has already built out a small but capable data team, and they’re now looking to appoint a BI Lead to accelerate More ❯

brand, known nationwide for their products in the home & lifestyle space. With ongoing growth and digital transformation, they are investing heavily in data capabilities to improve business decision-making, customer insight, and operational efficiency. The organisation has already built out a small but capable data team, and they're now looking to appoint a BI Lead to accelerate More ❯

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like … Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

CX Data & Insight Analyst Location: Egham (Hybrid - 3 days in the office per week) Salary: up to £40,000 About the Role Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has … a curious mindset, and is passionate about uncovering insights that drive meaningful change. As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction … processing techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing. Support the testing, piloting, and scaling of AI-driven tools More ❯

seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments, excel at turning insights into impactful solutions, and have a passion for delivering … real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem … onboarding, and enablement across teams. Performance & Optimisation Monitor KPIs including revenue, margin, pipeline growth, and roadmap delivery. Use data-driven insights to refine propositions and improve outcomes. Engage with customer forums and feedback loops for continuous improvement. Stakeholder & Partner Engagement Build strong relationships with vendors, integrators, and strategic partners. Align strategies with Divisional MD and Board-level stakeholders. Ensure More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Here is an insight to Money and Pension Service: At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for … collaboration with cross functional teams to design new journeys to satisfy the strategic priorities. Ensure delivery plans are appropriate, considering impact on service delivery, front-line MaPS colleagues and customer experience. Deliver enhanced customer experience, uplift seen in customer experience and satisfaction as measured by the increase in agreed KPI’s. Promote simplification of propositions, processes, as … journey Operate as a primary interface to the wider MaPS programmes, driving digital best practice to facilitate consistent journeys, ensuring they will blend or align with current or planned customer experiences and thinking Embed the concept of Customer centricity within change processes and governance. Assist with the shaping and structuring of projects with a view to maximising customer More ❯

alignment to group objectives and client needs. Own product performance - tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. Shape product roadmaps that deliver both shortterm value and long-term differentiation—balancing ambition with feasibility. Work directly … well-maintained and clearly prioritised backlog that delivers value early and often. Champion simplicity and usability - ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? Proven experience owning digital products in a tech-enabled or service-oriented environment. A commercially minded product thinker who blends customer empathy with business acumen. Strong strategic capability, combined with hands-on delivery experience. Excellent communication and stakeholder management skills—able to influence at all levels. Comfort working in environments More ❯

Are you passionate about digital products, data integration, and making a global impact? Do you thrive in a role where technical acumen meets customer advocacy? Ready to take ownership of a regional portfolio with global visibility? Our client is on the lookout for a Product Manager with a flair for leading data-driven digital platforms across Latin America, Europe … This is a rare opportunity to play a pivotal role in shaping employee benefits and insurance solutions for an established global ecosystem – while working at the intersection of innovation, customer success, and stakeholder collaboration. Why This Role is Great Own the Vision – Take charge of the product roadmap for key regional platforms and steer their development in line with … innovative data integrations with external providers and partners. Connect Strategy with Execution – Work directly with engineering, data, and UX teams to bring brilliant ideas to life. Voice of the Customer – Represent the needs of regional customers and ensure their priorities are embedded in every development sprint. Cross-Functional Influence – Collaborate with marketing, delivery, and change teams to ensure seamless More ❯

Are you passionate about digital products, data integration, and making a global impact? Do you thrive in a role where technical acumen meets customer advocacy? Ready to take ownership of a regional portfolio with global visibility? Our client is on the lookout for a Product Manager with a flair for leading data-driven digital platforms across Latin America, Europe … This is a rare opportunity to play a pivotal role in shaping employee benefits and insurance solutions for an established global ecosystem – while working at the intersection of innovation, customer success, and stakeholder collaboration. Why This Role is Great Own the Vision – Take charge of the product roadmap for key regional platforms and steer their development in line with … innovative data integrations with external providers and partners. Connect Strategy with Execution – Work directly with engineering, data, and UX teams to bring brilliant ideas to life. Voice of the Customer – Represent the needs of regional customers and ensure their priorities are embedded in every development sprint. Cross-Functional Influence – Collaborate with marketing, delivery, and change teams to ensure seamless More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

teams. Strong commercial awareness with the ability to connect product work to business outcomes. Data-led decision maker with excellent analytical skills. Passionate about user research, discovery, and embedding customer insight into product design. Exceptional communication and stakeholder management skills. Ambitious, hands-on, and ready to step into a bigger role with scope for growth. Comfortable working in More ❯