26 to 50 of 252 Customer Insight Jobs

Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role … will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions Description Capture and record customer data to understand Customer Service performance and outputs across data stream … including CRM (Hubspot) & ERP systems Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service Create data-driven recommendations to improve customer satisfaction, efficiency More ❯

Lead Product Manager Role: The Lead Product Manager will own the full product lifecycle from early-stage concept and strategy through to delivery, iteration, and long-term growth. Using customer insight and market intelligence, they will define product direction, ensure prioritisation aligns with commercial outcomes, and lead cross-functional product delivery teams to bring impactful solutions to market. … office + remote working Experience Required: Energy sector Skills & Experience Required: Essential Proven leadership experience in product management within complex digital product environments. Strong commercial and strategic mindset, balancing customer, market, and business priorities. Experience leading cross-functional teams within agile product delivery frameworks. Skilled in market and customer insight, value proposition design, and product validation. Confident More ❯

Lead Product Manager Role: The Lead Product Manager will own the full product lifecycle from early-stage concept and strategy through to delivery, iteration, and long-term growth. Using customer insight and market intelligence, they will define product direction, ensure prioritisation aligns with commercial outcomes, and lead cross-functional product delivery teams to bring impactful solutions to market. … office + remote working 🌍 Experience Required: Energy sector Skills & Experience Required: Essential Proven leadership experience in product management within complex digital product environments. Strong commercial and strategic mindset, balancing customer, market, and business priorities. Experience leading cross-functional teams within agile product delivery frameworks. Skilled in market and customer insight, value proposition design, and product validation. Confident More ❯

benefits, and a vibrant, energetic team environment. Job Purpose Develop, own and deliver the Group marketing strategy to directly support commercial growth targets across B2C, B2B and Wholesale. Drive customer acquisition, retention, and revenue generation through targeted, data-driven campaigns. Strengthen brand positioning and awareness in a competitive telecoms marketplace, ensuring clear differentiation and strong value propositions. Align marketing … initiatives with sales and product teams to ensure end-to-end optimisation of the customer journey. Use market intelligence, customer insight, and performance data to inform strategic decisions and identify new growth opportunities. Own the Group marketing budget and deliver measurable ROI across all marketing activities. Lead, mentor, and develop a small but highly-performing marketing team … to execute with agility and excellence. Strategic design of end-to-end customer marketing experience to eliminate pain points for the customer whilst reducing the cost to serve for the business. Continuous improvement through use of insights and consistent tracking of KPI's. Drive digital-first, self-serve solutions where appropriate. Manage end-to-end customer communications More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll … join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand … target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure … people on all levels with sensitivity, tact and diplomacy High level of numeracy and the ability to understand, manipulate and interrogate data to understand patterns, trends and gain commercial insight Ability to manage multiple stakeholders and work well within a team First class organisational and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic More ❯

the UK, India and Ukraine. The Role: The Strategic Account Manager will build, nurture, and grow relationships with some of TEG’s most significant clients. Through deep understanding of customer needs, commercial opportunity identification, strategic planning, and effective stakeholder management, you will drive platform adoption and revenue growth across our Enterprise portfolio. Responsibilities: Account Growth & Relationship Management Manage and … developing long-term trusted relationships. Create strategic account plans that drive growth, retention, and increased platform usage. Maintain regular and meaningful communication with key stakeholders across each strategic account. Customer Insight & Collaboration Work closely with Product and Marketing teams to provide insight into customer needs and influence product development. Recommend solutions and new ideas that deliver … value and enhance customer outcomes. Business Development & Prospecting Identify and approach new strategic customer opportunities through calls, email outreach, LinkedIn engagement, and coordinated marketing campaigns. Nurture opportunities thoughtfully, progressing them from interest to qualified conversations to successful close. Reporting & Forecasting Prepare monthly, quarterly, and annual reports summarising account activity, revenue growth, platform usage trends, and pipeline opportunities. Present More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

built an AI-driven platform that enables dealerships, finance providers, and insurers to make smarter, faster, and more profitable decisions. Our software powers intelligent vehicle pricing, inventory management, and customer retention strategies across thousands of users, with operations spanning Australia, New Zealand, Malaysia, and now expanding into the UK. Backed by global data partnerships and a relentless focus on … Starters and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning More ❯

Senior Insight Analyst West Midlands (3 days a week onsite) Up to £55k + benefits I’m working with a leading B2B distributor that’s modernising its entire data setup - high visibility, commercial impact, and a mix of analytics + influence. Day to Day Own pricing/margin/rebate analysis - understanding profitability at product + customer level … serve) Partner across sales, marketing, finance, supply chain & leadership to advise on decisions Investigate trends, spot revenue/efficiency opportunities, tell the story behind the data Support campaign/customer insight work (RFM, lifecycle, digital performance) Present back insight - simplifying complexity and challenging thinking where needed What They’re Looking For Background in wholesale, eCommerce, retail, manufacturing More ❯

define DOCOsoft's future. You'll sit on the leadership team, influence company-wide priorities, and lead a growing product organisation that partners deeply with Engineering, Operations, Sales, and Customer Success. Responsibilities Set the Vision Define and communicate a compelling product vision and strategy aligned to DOCOsoft's growth goals and customer needs. Translate business objectives into a … ensuring each investment drives long-term value and scalability. Lead the Team Build, mentor, and inspire a high-performing Product Management team. Foster a culture of accountability, curiosity, and customer empathy. Embed best-practice product discovery, prioritisation, and agile execution. Deliver Outstanding Products Oversee the end-to-end product lifecycle, from insight and ideation to delivery and launch. … Drive data-informed decision-making using clear product KPIs (adoption, retention, performance). Partner closely with Engineering, Design, and Customer Success to deliver value quickly and consistently. Champion the Customer and Market Maintain a deep understanding of the London Market, its trends, challenges, and competitive dynamics. Engage directly with clients, brokers, and market bodies to validate direction and More ❯

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

Role Director of Data & Analytics at The Director of Data and Analytics will lead the data and analytics function within Customer Service (CS) while contributing to the broader analytics craft across the organisation. This role is responsible for laying the foundational data capabilities that power AI agents to handle customer service queries securely, efficiently, and at scale. It … requires leadership of data pipelines, high-quality inputs, and deep insight generation, enabling an AI-first vision and data-driven decision making across CS and beyond. About Established in 1996 in Amsterdam, is one of the largest ecommerce companies in the world and the largest business within Booking Holdings (NASDAQ: BKNG). Booking Holdings is a Fortune 500 e … offices in 70 countries. focuses on enabling travel by connecting travelers with a wide range of accommodations, available in over 44 languages, with extensive listings and destinations worldwide. The customer experience team provides 24/7 support in over 44 languages. Key Responsibilities Operational Reporting and Analysis: transform reporting and dashboards to deliver faster, clearer, and more actionable insights More ❯

to the Marketing Director, you will play a crucial role for the sales and margin performance of the Marshalls Garden websites through strong campaigns, eCommerce merchandising principles and excellent customer experiences. This is a key post for commercial understanding, customer focussing and identify growth ideas. Key responsibilities include: Manage the creation and implementation of campaigns online in order … sales and margin targets. Including campaign messaging and positioning online, creation and updating of landing pages and creation of product listings, all in order to maximise campaign effectiveness and customer experience Manage the search algorithm and results to provide customers with the most appropriate product selections, in order to increase conversion to sale Ensure all new product launches are … appropriately communicated online, to the agreed level. Brief additional content to support the customer experience online and to increase conversion to sale Understand the possible functionalities and features on the Shopify platform, to give customers the best possible experience online and deliver our brand proposition. Oversee the development roadmap, briefing partner suppliers where appropriate Manage the Product Information Coordinator More ❯

The Opportunity: The Head of Voice of Customer & Experience Analytics leads the operations-wide strategy for advisor and client/customer experience insights. This role oversees the VOC program, transforming feedback into actionable intelligence across the value chain. By advancing experience analytics capabilities and data-driven influence, this leader drives measurable improvements in satisfaction, retention, and operational performance. … Partnering across Operations, Technology, Marketing, Corporate Strategy, and more, they integrate experience feedback with operational metrics to deliver a unified view of the advisor and client/customer journey-across digital and non-digital touchpoints. They also lead a team of technical and strategic experts focused on research, analysis, and reporting, empowering decision-makers with insights that shape first … Experience Analytics, Continuous Improvement, and Business Architecture to create a powerhouse of experience innovation. We thrive on solving complex challenges, supporting one another, and pushing boundaries to elevate both customer and advisor journeys. In close partnership with Corporate Insights and Marketing, we turn data into action and ideas into impact-driving enterprise-wide improvements that matter. The Impact The More ❯

The Opportunity: The Head of Voice of Customer & Experience Analytics leads the operations-wide strategy for advisor and client/customer experience insights. This role oversees the VOC program, transforming feedback into actionable intelligence across the value chain. By advancing experience analytics capabilities and data-driven influence, this leader drives measurable improvements in satisfaction, retention, and operational performance. … Partnering across Operations, Technology, Marketing, Corporate Strategy, and more, they integrate experience feedback with operational metrics to deliver a unified view of the advisor and client/customer journey-across digital and non-digital touchpoints. They also lead a team of technical and strategic experts focused on research, analysis, and reporting, empowering decision-makers with insights that shape first … Experience Analytics, Continuous Improvement, and Business Architecture to create a powerhouse of experience innovation. We thrive on solving complex challenges, supporting one another, and pushing boundaries to elevate both customer and advisor journeys. In close partnership with Corporate Insights and Marketing, we turn data into action and ideas into impact-driving enterprise-wide improvements that matter. The Impact The More ❯

business activities, ensuring data accuracy and confidentiality. Cross-Departmental Coordination Liaise with technical teams, project managers, and consultants to align client expectations with deliverable outcomes. Provide market feedback and customer insights to the management team to support product development and service enhancement. Support the recruitment, onboarding, and development of junior business development staff as the company grows. Key Skills More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven through More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven through More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes * Calm under pressure and confident managing multiple priorities. * Collaborative with strong stakeholder management skills. * Passionate about delivering excellent customer experiences. * Proactive, accountable, and always seeking improvement. More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes • Calm under pressure and confident managing multiple priorities. • Collaborative with strong stakeholder management skills. • Passionate about delivering excellent customer experiences. • Proactive, accountable, and always seeking improvement. More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

Benefits A leading name in the sports betting industry is looking for a talented Data Engineer to help design, build, and scale data solutions that power trading, risk, and customer insight models. You’ll play a central role in transforming raw data into actionable intelligence, working closely with data scientists, quants, and business stakeholders to shape cutting-edge … in AWS using Python and SQL. Partner with analysts and quants to deliver reliable datasets for predictive modelling and pricing. Design and maintain data models supporting trading, risk, and customer behaviour analytics. Develop Power BI dashboards to provide insights across trading and product teams. Ensure high standards of data governance, quality, and scalability. Collaborate with product, trading, and technology … skills. Why join? Be part of a fast-growing sports betting business shaping the future of data-driven gaming. Direct exposure to modelling projects that influence trading, pricing, and customer engagement. Opportunity to work with a modern AWS cloud stack and cutting-edge data tools. Competitive salary, strong bonus potential, and career progression. A collaborative, high-performance culture at More ❯