76 to 100 of 136 Customer Insight Jobs

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping … transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.**What You’ll Be Doing:*** **Lead strategic solution design:** Partner with Sales to architect transformative, AI-powered customer experience ...

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer … range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification ...

marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights … skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You’ll Get 24 days annual leave (plus your birthday off!) → Increases by 1 day annually after 3 years ...

usability testing sessions). Design, script and analyse quantitative surveys, manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Present findings, recommendations and customer insights to senior decision makers. Help deliver a consistent user experience across a broad range of digital ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

Dubbing platform - initially focused on internal production workflows that power our dubbing operations, with a clear path to commercialisation as a customer-facing product as part of our AI-Native content orchestration platform. This role is central to our objective of scaling high-quality dubbing at speed and volume … delivering a platform that streamlines dubbing production, quality review, and content delivery workflows - leveraging AI to enhance speed, accuracy, and scalability across a global customer base. Experience in AI-driven product development, media workflows, or content localisation will be a strong advantage. About Product & Technology Product & Technology plays ...

globalen Wissen und den Werten der Plansee Gruppe verbindet. Responsibility for support further development, and optimization of our Microsoft Dynamics CRM system (Sales, Customer Service, Customer Insights) Independent analysis of technical requirements from Business Product Owners and CRM specialists and implementation of sustainable technical solutions (in coordination with … agile project environment? Then you are exactly the right fit for our IT team working with Microsoft Dynamics! Excellent knowledge of Dynamics 365 (Sales, Customer Service, Insights), plugin development (C#), and Dynamics UI development (JavaScript/TypeScript) Proven experience in customizing and configuring Dynamics 365, including ribbon customizations, form ...

globalen Wissen und den Werten der Plansee Gruppe verbindet. Responsibility for support further development, and optimization of our Microsoft Dynamics CRM system (Sales, Customer Service, Customer Insights) Independent analysis of technical requirements from Business Product Owners and CRM specialists and implementation of sustainable technical solutions (in coordination with … agile project environment? Then you are exactly the right fit for our IT team working with Microsoft Dynamics! Excellent knowledge of Dynamics 365 (Sales, Customer Service, Insights), plugin development (C#), and Dynamics UI development (JavaScript/TypeScript) Proven experience in customizing and configuring Dynamics 365, including ribbon customizations, form ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Customer ...

seeking a strategic and commercially driven CRM Manager to join a fast-paced Growth Marketing team. This role will take ownership of customer lifecycle marketing and promotions across email and other owned channels, leveraging CRM as a core growth driver. With a strong focus on retention, repeat revenue … customer lifetime value, you will play a key role during a period of significant subscription growth. Managing a CRM Executive, you will deliver a dynamic campaign calendar, optimise automations across the customer journey, and collaborate closely with creative, product, and data teams to drive measurable business impact. ...

role in keeping our CRM activity running smoothly and effectively. Youll take ownership of email deliverability, domain reputation and the technical build behind our customer journeys. Youll also support the wider team with data, insight and day-to-day Salesforce needs, helping us deliver relevant, personalised and reliable … automated, always-on programmes with journey setup and ongoing maintenance. Manage campaign insights from start to finish, including counts, selections, analysis and recommendations. Build customer journeys in Salesforce, including data extensions, dynamic content, testing and scheduling. Act as a Salesforce admin, helping users troubleshoot issues, training new starters ...

client on an initial 6-month contract, working fully remotely. This role is suited to a hands-on functional consultant with strong experience across Customer Service, Field Service, and the Power Platform, capable of leading discovery, shaping solutions, and delivering high-quality CRM implementations in Agile environments. Key Responsibilities … Lead discovery sessions and translate business requirements into scalable Dynamics 365 CE solutions Configure and deliver solutions across Customer Service and/or Field Service modules (cases, SLAs, queues, work orders, scheduling) Design and implement Dataverse models, security roles, and business process flows Build and optimise Power Platform solutions ...

while clearing blockers and strengthening team health. Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times Build alignment across adjacent teams … identifying dependencies and creating shared strategies. Use customer insights, data, and market analysis to inform product decisions and shape broader organizational strategy. Spend a lot of time with customers to develop deep empathy and insights, which you’ll build into your product roadmap. Demonstrate leadership by pulling together people ...

team responsible for the creation and maintenance of our strategic data products. This programme operates within data monetisation and AI application, developing high value customer signals and data segments derived from a complex, multi source data ecosystem. Working primarily in the Google Cloud ecosystem, you will build, test … reliable data flows across our systems . You will also use ML models to analyse available data, discover insights, understand trends and build customer segments and profiles. Key Responsibilities Develop and maintain efficient data pipelines and data warehousing solutions, ensuring data lineage and accessibility. Implement code that adheres ...

while clearing blockers and strengthening team health. Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times Build alignment across adjacent teams … identifying dependencies and creating shared strategies. Use customer insights, data, and deep market analysis across target expansion nations to inform product decisions and shape broader organizational strategy, identifying barriers and accelerators to international adoption. Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team ...

involved in day-to-day work. The Role We are looking for an analytically driven professional to help us evaluate digital marketing campaigns, uncover customer insights, and turn complex data into clear, commercial recommendations for our clients. Analyse digital marketing campaigns to understand performance, audience behaviour, and business impact … reach and engage the right customers Evaluate what has worked, what has not, and recommend next steps for future campaigns Work with transactional and customer data to identify trends, value segments, and VIP customers Collaborate with account, media, and technology teams and contribute to client discussions and presentations Your ...

cloud computing platform. Key job responsibilities Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build … compelling ROI and business cases to drive adoption of AWS Gen AI solutions. - Act as the front line within your accounts for all specialist customer engagement in your tech domain. - Create & articulate compelling value propositions that address specific needs of your customers. - Build and innovate: Co-Develop GTM motions ...

roadmap, from ideation and strategy to design, implementation, and continuous improvement Drive the implementation of new payment rails and features based on business data, customer insights, and company strategy Collaborate closely with Engineering and Design to build intuitive and compliant payment journeys Lead scoping and prioritization to deliver high … cultures Educational background in STEM, business, or economics; MBA, MS or equivalent is a plus Strong grasp of agile product development and delivery Traits: Customer-first thinking, even in platform work Strategic but hands-on, you can zoom out and execute Comfortable in ambiguity and complex ecosystems Curiosity ...

roadmap, from ideation and strategy to design, implementation, and continuous improvement Drive the implementation of new payment rails and features based on business data, customer insights, and company strategy Collaborate closely with Engineering and Design to build intuitive and compliant payment journeys Lead scoping and prioritization to deliver high … cultures Educational background in STEM, business, or economics; MBA, MS or equivalent is a plus Strong grasp of agile product development and delivery Traits: Customer-first thinking, even in platform work Strategic but hands-on, you can zoom out and execute Comfortable in ambiguity and complex ecosystems Curiosity ...

shape the future of media together. Make Engineering the Media World your mission! Your Role: UX Product Manager (all genders) End-to-End Customer Journeys Order-to-Cash B2C & B2B2C TV Products As a UX Product Manager, you own the end-to-end customer experience across our digital … products. Your focus is on seamless B2C and B2B2C customer journeys, with particular attention to Order-to-Cash (O2C) processes across Web, App, and service touchpoints. You act as the bridge between business, customers, and IT , translating customer needs and business goals into clear UX, product, and delivery ...

respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly—even in challenging situations—and fostering ...

contact the recruiter directly. LexisNexis Legal & Professional is seeking a strategic and analytically rigorous Market & Competitive Intelligence Senior Director to lead forward-looking insight and rapid market & competitive response across the AI- workflow ecosystem. This leader will own enterprise-wide Market & Competitive Intelligence for AI Workflows at both … attempting to redefine workflow speed, integration depth, and enterprise defensibility as well as how they go to market and are driving audience and customer engagement. The successful candidate will not only tell us what competitors are doing but help define how Lexis Protégé should create sustainable competitive advantage ...

every project. You focus on whether the creative we are presenting is on strategy and avoid arguments of preference that are not based on customer insights. You're willing to do what ever it takes to get the job done. You don't shy away from conflict but seek … creative, with a logical and systematic approach to problem-solving. Credible and articulate, with excellent communication, presentation, and interpersonal skills. Ability to relay analytical insight to internal and external stakeholders with various levels of analytical and digital knowledge and at all levels of seniority. Desire to always be learning ...

make the use of aviation and property more sustainable. The opportunity The world around us is changing faster than ever with markets, technology and customer expectations evolving at speed. As VP of Strategy for Data Services, you will own and drive the strategic agenda across our markets. Operating … development of portfolio level strategy and operating plans for Data Services and in each business segment to drive innovation and increase both scale and customer value Own the creation, evolution, communication and execution of group and segment vision and purpose along with strategic goals to exceed both short ...

senior legal stakeholders to unpack complex challenges and shape confident, value‐led decisions? Do you thrive in a consultative role where legal expertise, commercial insight, and technology come together to influence enterprise outcomes? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with … model creators for each individual legal use case. About the Role LexisNexis is evolving how legal work is delivered, using technology and insight to support law firms and in‐house legal teams. We are looking for a Strategic Business Development Lead, to work closely with our sales teams ...