1 to 25 of 42 Help Desk Support Jobs

Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance) KBR is seeking an experienced Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline , supporting U.S. Space Force and Department of Defense (DoD) missions. As the Help Desk … will have real-world impacts, from improving software resilience to enhancing global communications and security operations in space. Key Responsibilities : L ead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations. Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in More ❯

ManTech seeks a motivated, career and customer-oriented Desktop Support Services Help Desk Lead to join our team in Washington, DC. This is a hybrid position with 4 days onsite and 1 day remote. The Desktop Support Services Help Desk Lead oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource … allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement. Responsibilities include but are not limited to: Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary Provide guidance, leadership and oversight for services and support optimizing help desk More ❯

the warfighter. As the Senior Customer Tech Support Specialist, you will be responsible for: • Provide on-site desktop support as needed, provides general help desk support for User Assistance. • Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory … IP addresses as requested and with maintaining those IP addresses in the IPA Database. • Utilize the ServiceNow (or current ticketing system) to assign and track trouble calls as appropriate. • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their … requests for assistance. • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity, as well as mentoring and managing Help Desk personnel with best practices. To qualify, you will need: • DOD Top Secret Security Clearance • CWF designation IAT Level III Certification • 6 years of similar professional experience in DoD or Federal environments More ❯

Summary Mid-level Help Desk Support Technician Navy Yard, Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could … newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to … use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a More ❯

Job Number: R Help Desk Support Specialist Key Role: Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional knowledge and working and general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with … some guidance, and reviews or guides activities of junior employees. Basic Qualifications: Experience with help desk operations and trouble ticketing systems Knowledge of Windows operating systems and O365 environments Ability to perform Tier I-II on sit e support Secret clearance HS diploma or GED Security+ Certification Additional Qualifications: Experience as a Help Desk … to meet eligibility requirements for access to classified information ; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. More ❯

Summary The MIL Corporation is seeking a Tier 1 Service Desk Technician (Help Desk Support Specialist II) for a full-time position as part of an ongoing contract in Washington, DC. This role supports a Treasury client and may require work shifts extending into the evening (up to 10 PM). Candidates will provide technical … support, customer service, and documentation assistance as part of a 27-person IT support team on-site. This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements. This position is currently unfunded and is being posted in anticipation of a future contract award and funding approval. We … Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense\ If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make More ❯

files/jobdescription_csea_help_desk_support specialist.pdf Responsibilities: Under general supervision of immediate supervisor, provides technical assistance and support to faculty, staff, administrators, students, and others in the resolution of reported computer or related technical problems or issues; troubleshoots user accounts, validates assigned software licenses, and responds to issues via the work order … users and follow-up on reported problems; maintains awareness of the full range of information technology (IT) services and products and escalates issues that cannot be resolved at the help desk level; and performs related duties as assigned. REPRESENTATIVE DUTIES: The following duties are typical for this classification . Incumbents may not perform all of the listed duties … and desktop security issues; responds to a variety of questions and inquiries. Creates and monitors IT system work orders; routes any unresolved issues to the next level of support work queues; escalates urgent or emergency situations to supervisor. Creates documentation of established resolutions, procedures, workflows, diagnostics that may be customer facing or for internal staff. Maintains a professional More ❯

Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday … to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and upgrade different types of software and hardware Resolve incidents with printers, copiers and scanners Maintain a first-class level … Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make More ❯

Help Desk/Server Support Alexandria, VA (On-site) Swing Shift - Tuesday thru Saturday (3:15 PM to 12:00 AM) MUST: Must have at least an interim Secret security clearance is required Experienced Help Desk/Server Support Must have at least two entry/mid-level IT certifications such as … A+, CCNA, network+, etc. 2+ hands-on experience in a PC/network helpdesk or technical support environment. Server support experience. Experience with Active Directory. Knowledge of technical security systems such as CCTV, alarms, and access control is a plus. Have a good base of IT knowledge to draw upon and be able and willing to …/guidance. A degree in the field of computer science or a related discipline is preferred. DUTIES: Administer daily updates to the database tracking tool. Collection of operations support weekly action reports. Compile database metrics weekly. Assign new work orders to operations support technicians/engineers within one hour of STAC notification (during business hours), personally More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License … desirable. Role You will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to … for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track More ❯

ONSITE - ALEXANDRIA, VA SWING SHIFT IS FROM 3:15PM-12:00/MIDNIGHT Highly capable Help Desk Support Specialist (Server) to lead swing shift operations within the Network Operations Center (NOC). This role involves overseeing network monitoring, managing technical support activities, and ensuring continuous operational excellence. The ideal candidate will serve as a … matter expert, providing guidance to Watchstanders and acting as a liaison between technical staff and management. RESPONSIBILITIES: • Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports. • Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues. • Assign new … work orders to operations support technicians/engineers within one hour of STAC notification; personally follow-up on any urgent action. Under direction of the lead network engineer, provide statistical reporting data on post communications links as required. • Maintain a log and track metrics on network outages. • Make post database updates. • Maintain up-to-date IP list on More ❯

# Help Desk Administrator Tier 1 SupportExperiencedExperiencedYou'll work in a dynamic, fast-paced environment supporting the tools and systems our employees depend on, while helping shape a consistent, user-friendly IT experience globally.Check Point is seeking a self-driven, hands-on Tier 1 Help Desk Administrator to join our global IT support team. … Based in our London office , you'll be the first point of contact for technical support, providing high-quality, on-site and remote assistance to employees across the organization. This role includes occasional travel (1-3 times per quarter) to EMEA offices for infrastructure checks, project support, and hands-on troubleshooting. Key Responsibilities Provide first-level … hands-on support for employees in the London office and remotely across global locations Install, configure, and troubleshoot Microsoft Windows systems, software, and hardware Support and troubleshoot Mac OS devices in a managed environment Troubleshoot Active Directory, Exchange, and Microsoft 365 environments Support peripheral devices including printers, scanners, and mobile devices Provide clear and More ❯

Description PWS Title: Help Desk Technician/Tier III Support Clearance Type: Top Secret Contingent upon award Responsibilities: Troubleshoot and resolve complex technical issues escalated from Tier I and Tier II. This includes problems related to network connectivity, virtual desktops (VDI), domain authentication, print services, and application access. Provide rapid and effective response to maintain user … DNS/DHCP updates, and port security validation. Ensure changes are logged, tested, and documented per change control policy. One FTE is designated to provide concierge-level IT support for approximately 75 General Officers and VIP users. This includes rapid response to service disruptions, proactive system checks, and discreet, onsite or remote assistance tailored to executive schedules. Assist … users informed of progress and resolution timelines. Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce repeat incidents. Provide IT continuity support during Continuity of Operations (COOP) events, including prepositioning of equipment, alternate site readiness, and user migration More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to 25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant … with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role. More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant … with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role. More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant … with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role. More ❯

operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise … sensitivity of the operational environment, an active TS/SCI security clearance will be required. What You Will Do Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product More ❯

and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re on the … or hardware, so colleagues can get on with their work and our customers stay happy. You’ll need a good general knowledge of IT, an interest in tech support, and strong communication skills – being able … to explain things clearly is just as important as fixing them. The role is mainly Monday to Friday during office hours, but now and then you might need to help out at weekends or take part in our on-call rota when needed. You will be responsible for Providing support to your IS Manager. Maintain and manage More ❯

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Executive Communications Administrators, supporting VIP level customers. Executive Comms Admins provide advanced IT support to all Command Executives identified as priority 1-3, including support for computer network systems … government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer (GOFO) housing. Support VIP/Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware … or CAE designated institution Over four years of relevant technical experience Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework More ❯

work with varied clients Supportive Team Culture – Work with a friendly, collaborative team Cutting-Edge Technology – Exposure to the latest IT tools and solutions Key Responsibilities of the Helpdesk Support Technician: Be the first point of contact for support queries within defined SLA parameters Support and manage IT operations for clients Monitor and maintain … and internet connectivity setups Server OS installation and Active Directory Ubiquiti installation and administration Knowledge of ESET antivirus software Office 365 migration techniques What’s Next? If this Helpdesk Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered. More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯