this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITILcertification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health More ❯
experience; or 2-6 years of professional experience with a related Master's degree. Additional experience may be excepted in lieu of degree. Active DoD Secret Security Clearance Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date Understanding of ITIL foundation or ITIL certified Experience in architecture, design, development, and More ❯
Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the … organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business … needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need: At least 3-5 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background. ServiceNow experience is advantageous, but not essential. ITIL Foundation Certification required, additional More ❯
implementation ITSM processes. Your Role: As an ITSM Consultant, you will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business … areas for service improvement. Serve as a change advocate, supporting organizational change management and user adoption efforts. Act as the main point of contact for business escalations. Key Qualifications: ITILcertification SIAM Solution Experience. Proven background in IT Service Management with a strong focus on service delivery. Passionate about enhancing service quality and delivering an exceptional end-user More ❯
implementation ITSM processes. Your Role: As an ITSM Consultant, you will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business … areas for service improvement. Serve as a change advocate, supporting organizational change management and user adoption efforts. Act as the main point of contact for business escalations. Key Qualifications: ITILcertification SIAM Solution Experience. Proven background in IT Service Management with a strong focus on service delivery. Passionate about enhancing service quality and delivering an exceptional end-user More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Virgin holidays
business and Service & Operation Manager to ensure processes bring value to all business directorates and where required identify continual service improvements. About you We're looking for someone with ITILcertification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a strong grasp of enterprise platforms like ServiceNow and PowerBI. In addition to this, you More ❯
Crawley, England, United Kingdom Hybrid / WFH Options
Virgin holidays
business and Service & Operation Manager to ensure processes bring value to all business directorates and where required identify continual service improvements. About you We’re looking for someone with ITILcertification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a strong grasp of enterprise platforms like ServiceNow and PowerBI. In addition to this, you More ❯
Swansea Vale, Swansea, West Glamorgan, Wales, United Kingdom
ERS
operational disruption. Policy Adherence: Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards. Essential qualifications, skills and experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITILMore ❯
operational disruption. Policy Adherence: Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards. Essential qualifications, skills and experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITILMore ❯
London, England, United Kingdom Hybrid / WFH Options
KnowBe4
SAML administration (OKTA, OneLogin) Experience in automation/workflow systems Experience in software and SaaS with an understanding of scripted languages (js, Powershell, bash) Experience in JIRA and Smartsheets ITILcertification a plus Microsoft certification a plus Smartsheets a plus JIRA a plus Experience or certification with Sailpoint a major plus High level technical understanding of … manage multiple projects and priorities Strong customer service skills Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
KnowBe4
SAML administration (OKTA, OneLogin) Experience in automation/workflow systems Experience in software and SaaS with an understanding of scripted languages (js, Powershell, bash) Experience in JIRA and Smartsheets ITILcertification a plus Microsoft certification a plus Smartsheets a plus JIRA a plus Experience or certification with Sailpoint a major plus High level technical understanding of … manage multiple projects and priorities Strong customer service skills Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
AD Proficiency in Windows Server 2016/2019/2022 and Windows 11 Network security expertise (Firewalls, DNS, DHCP, Wi-fi, VLAN, VPN, Cisco Meraki) Cloud platform experience (Azure) ITILcertification (desirable) Excellent communication and relationship management skills Ability to work independently and manage competing priorities In our company values, we aim for equity at all stages of More ❯
SQL Server, Oracle, Bash, Python. Experience with AWS cloud environment. Understanding of virtualization, network protocols, troubleshooting. Ability to manage multiple priorities and meet deadlines. Teamwork and client relationship skills. ITILcertification required. Experience with Jira Service Management or similar ticketing system. At least 5 years of experience in software support roles. By applying, you acknowledge that your data More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Oryx Align Limited
management principles and methodologies Excellent communication skills, with the ability to present ideas clearly and persuasively Desirable: Experience in working within the construction, data centre and commercial property sectors Certification in project management (PMP, PRINCE2, etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. … ITILCertification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private medical throughVitality, group personal pension -4% employer and 5% employee contributions andLife Insurance at4 x salary. Other benefits include: Employee Assistance Programme More ❯
Strong stakeholder management and communication skills. Experience in MSP or similar environments. Ability to manage customer feedback and complaints, addressing root causes. Adaptability under pressure and flexible working arrangements. ITIL certification. Strong analytical skills using Excel. Experience in customer journey mapping and process documentation. Lean Six Sigma certification (Yellow or Green Belt). Knowledge of ConnectWise and other More ❯
London, England, United Kingdom Hybrid / WFH Options
OryxAlign Limited
project management principles and methodologies Excellent communication skills, with the ability to present ideas clearly and persuasively Experience in working within the construction, data centre and commercial property sectors Certification in project management (PMP, PRINCE2, etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. … ITILCertification: Understanding of IT service management best practices. What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private medical through Vitality, group personal pension - 4% employer and 5% employee contributions and Life Insurance at 4 x salary. Other benefits include More ❯
London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
application support background, ideally within insurance or financial services. Proven experience working with a range of SaaS applications and vendor platforms. Solid understanding of ITSM principles and best practices – ITILcertification or experience preferred. Experience across incident management, service request fulfilment, and change/problem management. Confident in performance monitoring, issue resolution, and service optimisation. Demonstrated ability to More ❯
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
Sopra Steria Group
IOS and NX-OS. Experience of Ansible or similar automation/orchestration technologies or willingness to build expertise. Cisco ACI software defined networking experience or preparedness to build expertise. ITILcertification or experience. Full UK Driving Licence as travel to other sites will be required. Current DV Clearance or eligibility to gain DV clearance is essential for this More ❯