1 to 25 of 31 ITSM Jobs in the South East

an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT Service Management (ITSM) Lead to drive and operate … service management across our organisation. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure … hour face to face interview with 2 different individuals and a chance to meet some of the team. Experiences Extensive experience in IT Service Management roles Extensive experience in the design and delivery of ITIL-based service management practices and processes Extensive experience delivering enterprise technology solutions Experience working in more »

strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root … in incident management activities as needed to support the timely resolution of IT incidents and service disruptions. Qualifications: Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to … collaborate with diverse teams and stakeholders. Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred. more »

in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management more »

looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management more »

resolution. Achieve and maintain personal KPIs and contribute to team SLAs Provide a high-class telephone service and meet call quality expectations Utilise inhouse ITSM tool (Service Now) to accurately, and appropriately record and manage tickets Have a keen ambition to review, improve and share knowledge to enhance existing knowledge more »

Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »

Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »

as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »

ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline or equivalent work more »

be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support services Contributing more »

and data engineers Information Architect and Data Architect Business stakeholders Other members of the client IT team as required to complete the role IT Service Management team Accountabilities: Collect and analyse large and complex data sets to identify trends, patterns, and insights that support business decisions. Develop and maintain dashboards more »

MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an IT Service Management environment * Ability to analyse problems and issues and develop practical solutions * Knowledge of SLAs/OLAs/Contracts and their relationships * Track record of more »

a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »

providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/ more »

optimise its operation. Administer and maintain tools, knowledge bases, customer documentation required for Service Cost Analysis Proactively seeking out anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and Kyocera Databases Updating the configuration management database as agreed Liaising with field more »

discussed regularly.These are likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance Youll be a proven practitioner in IT Service Management Youre likely trained in ITIL, at least to Foundation status Be able to demonstrate you understand how IT services fit in a customers business more »

better grasp of the product and domain. ROLE COMPETENCIES Mandatory Skills: (Globalscape) BSS experience – Information Builder (IB) Server (Plus expert in SQL Query) Now ITSM Tool Metering Project support experience (preferably in Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security more »

to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require more »

refine strategies and tactics. Qualifications Bachelor’s degree in Business Administration, Marketing, or a related field. Previous experience in sales, customer service, with SAAS-ITSM, ESM or ITOM is a nice to have Excellent communication and interpersonal skills. Strong organizational abilities with attention to detail. Ability to work effectively both more »

Builds Repairs Lifecycle management Logistics Stock management ServiceNow management Experience & Skills: Experience of providing excellent customer service Troubleshooting experience in diverse environments Experience using ITSM tools such as ServiceNow/Remedy Exposure to management of ticket queues and resolution ServiceNow Office 365 An excellent troubleshooting mentality with the ability to more »

with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

the chance to grow and develop your skills and experience. Required Skills/Experience The ideal candidate will have the following: Production support experience ITSM knowledge On-call support capacity Understand Cloud Native Concepts, incl. Containerization & Microservices Architecture. Experience of using OpenShift or other kubernetes based platforms - ideally in a more »

experience designing a ServiceNow solution, to join our client that operates within the UK defence sector. Key experience; + ServiceNow platform design + CSM, ITSM + ServiceNow integrations + ServiceNow certifications If you are interested in discussing this ServiceNow Architect/Developerrole further, please send your updated CV to (url more »