39 Incident Management Jobs in the East of England

and Hardware related incidents. • Accurately log incidents and ensure all relevant data is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request more »

to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »

to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »

point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for … questions for the rest of the team * Proactively manage customer interactions and escalate as appropriate * Own and resolve of complex customer issues with little management support * Display role model behaviours within the roles and responsibilities of your role People accountabilities Experience you would be expected to have We expect … ahieve Cisco accreditation * Proficient IT Literacy * Managing complex technical customer issues - Mandatory * Experience of service * Good Knowledge of IT technologies - Mandatory * Experience of service management IT tools - Mandatory * ITIL4 Foundation - Preferred * Ability to obtain/retain security clearances relevant to the role and position * ISO27001 awareness Key decisions * Provide more »

manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution more »

manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution more »

crucial liaison between IT and operations, ensuring alignment and advocating for IT department initiatives. Accountabilities: Deliver the infrastructure program and strategy. Ensure effective change management and continuous improvement. Oversee vendor selection and maintain security compliance. Maintain data integrity through robust controls. Act as an escalation point for all security … years in IT, particularly in an infrastructure role. Comprehensive understanding of IT systems, platforms, and architecture. Experience in stakeholder and vendor management. Proficient in incident management and root cause analysis. Experience with major infrastructure transformation projects. This role offers the opportunity to contribute significantly to the technological advancement more »

car (or car allowance) is part of the benefits package. In the role you will engage with the wider business, taking ownership of IT incident management and escalations, IT service delivery and IT project delivery. Projects are varied including new site set ups, installations, moves and changes for … IT department who are growing their IT field service delivery capability. This will give you the opportunity to build and grow both your stakeholder management and service delivery experience. If you feel you have the skills required, please apply as soon as possible as we have interview slots booked more »

car (or car allowance) is part of the benefits package. In the role you will engage with the wider business, taking ownership of IT incident management and escalations, IT service delivery and IT project delivery. Projects are varied including new site set ups, installations, moves and changes for … IT department who are growing their IT field service delivery capability. This will give you the opportunity to build and grow both your stakeholder management and service delivery experience. If you feel you have the skills required, please apply as soon as possible as we have interview slots booked more »

all support requests Professionally manage customer interactions both via phone and in writing Understand how Data Center services work (remote hands, provisioning, change/incident management, Data Center internal and inter-network connectivity, access control etc) Adhere to and support departmental SLAs and KPIs Understand Data Center critical more »

operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively … Centers Supervising all operational and maintenance activities, to ensure work is executed in a safe and suitable manner and complies with SLAs Assisting with incident management and subsequent investigation to establish root cause Taking responsibility for ensuring services are delivered in accordance with site and best practice processes more »

our Cambridge objectives. You will also anticipate and manage reputational issues, in addition to playing a corporate affairs leadership role in business continuity/incident management if required. Crucial Skills/Experience: Established track record of delivering impactful, coordinated corporate affairs strategies and plans in support of business … and media environment Experience of leading different internal and external partner relationships. Confident around senior leaders. Comfortable delivering contrary viewpoint when vital Strong issues management capability across corporate affairs subject areas. Good judgment; strong reputational 'radar' High level of integrity, able to handle highly confidential/critical information Track more »

security and IT operations. Your expertise will be crucial in managing application, infrastructure, and network security, ensuring a proactive approach is taken to the management of vulnerabilities. This is a brand-new position within my client's IT division. This will provide you with the opportunity to introduce a … responsibilities will include: - Creating and implementing security solutions across on-premises and cloud platforms. - Vigilant monitoring of security systems for potential threats and efficient incident management. - Establishing technical standards aligned with corporate security policies and regulatory compliance. - Conducting thorough vulnerability assessments and driving effective remediation strategies. - Engaging in security more »

security and IT operations. Your expertise will be crucial in managing application, infrastructure, and network security, ensuring a proactive approach is taken to the management of vulnerabilities. This is a brand-new position within my client's IT division. This will provide you with the opportunity to introduce a … responsibilities will include: - Creating and implementing security solutions across on-premises and cloud platforms. - Vigilant monitoring of security systems for potential threats and efficient incident management. - Establishing technical standards aligned with corporate security policies and regulatory compliance. - Conducting thorough vulnerability assessments and driving effective remediation strategies. - Engaging in security more »