51 to 75 of 124 Incident Management Jobs in London

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »

Job DescriptionKeen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will … develop and mature processes and also look after requests.Location: London (1 day a week onsite)Remuneration: up to £60k + benefits!Your role as Incident Manager:Promptly respond to and manage incidents, minimising impact on operations.Collaborate with cross-functional teams to coordinate incident resolution efforts.Conduct post-incident reviews to identify root causes and implement preventive measures.Develop and maintain incident process plans, ensuring readiness for unforeseen events.Serve as a point of contact for communication during critical incidents.Ideally to be successful you will have:3 years of incident management experience.Strong customer service background.Excellent knowledge of more »

possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support daily onsite (1HGR … suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office 365; Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards … the job holder may be required to carry out additional duties according to business needs. Skills needed for this role level Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and more »

cloud servers using AWS and any other devices as required). Support all users with their devices, though providing user support, and implementation/management of company ticketing system and internal SLAs (using Jira Service Management) Manage the licensing and administration of the company’s SaaS subscriptions (user … management, renewals, integrations, etc) using Microsoft 365 as the collaboration platform (entire suite). Management of all company’s devices, mainly MacBooks with some Windows devices, using Kandji as MDM & EDR and security tools like DNSFilter. Design, develop, implement, and coordinate systems, policies controls, and procedures using Vanta … and the team to attain ISO 27001 and other cybersecurity certifications and maintain them. Generation of monthly reporting KPIs representing overall system health and incident management, reporting these to the Executive Leadership Team regularly Business Continuity and Disaster Recovery planning and testing. Education and experience: Proven working experience more »

Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in more »

Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »

on all BAU duties such as major incidents, outages, governance, and problem/change management. There will be lots of internal and external stakeholder management so strong communication and problem-solving skills are key. As an IT Service Operations Manager, you will oversee and govern the outcomes of core … Service Integration and Management (SIAM) disciplines. Your primary objective is to ensure the delivery of high-quality services in line with agreed SLAs and KPIs, through effective management of both partner-provided resources and internal teams. You will also act as a Major Incident Manager for high … profile incidents, driving resolution through effective leadership and coordination. Proven experience in Major Incident Management and leading hybrid teams. Expertise in working with third-party support teams and strategic partners. Familiarity with ITIL methodologies and operating in a multi-partner IT environment. Experience in the retail sector. Strong more »

programme to reduce the bank’s cyber threat landscape and ensure robust "Business As Usual" cyber assurance processes. Key Responsibilities: Cyber Test and Validation Management: Oversee the Cyber Test and Validation process, support Cyber Risk Assessment, and drive the Cyber Assurance programme across the bank. Security Engineering Advice: Advise … cybersecurity regulations not directly supported by our global framework. Security Control Implementation: Work with technology infrastructure teams to implement security controls across various platforms. Incident Management: Investigate, coordinate, and address Information and Cybersecurity incidents, including forensic evidence collection and security event investigation. Incident Analysis and Communication: Analyze … infrastructure security incidents, convey technical analysis to management, and act as a liaison during security investigations. Regulatory Response: Respond to regulatory requests, manage engagements with regulators, and coordinate compliance-related investigations. Preferred Qualifications and Experience: Experience: A strong background in Cybersecurity, Systems, Infrastructure, Network, and Cloud. Technical Skills: Proficient more »

action, to ensure that IT infrastructure and application systems are adequately protected Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management Support the infrastructure team in day to day activities including security monitoring, incident management activities, and a 24x7 support rota Who you … for: Someone with extensive information security experience A good understanding of Microsoft cloud security technologies A strong understanding of information security risk and risk management Excellent communication skills Strong analytical skills and a desire to problem solve more »

mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer’s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »

computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves … selection criteria to identify appropriate security solutions to support strategic, operational needs, and security requirements. Participate in the development and testing of the security incident response plan, act as the incident response leader. Develop security, risk, and compliance reports and alerts. Participate in the yearly review of policies … s. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management policy and procedure. Qualifications: Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early academic training more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: * Perform End to End system validation for connected cars * Raise incident tickets in the incident management system and track * Follow testing methods & procedures to ensure robust validation of the complete telematics systems * Conduct more »

engineering efforts in Citrix projects, associated Windows infrastructure and front-end applications that need to be hosted in Citrix and develop runbook/Documentation.'€¢Incident management: Resolve tickets, Investigation and identification of Fix'€¢Problem Management: Perform RCA analysis for Sev1/2 incidents and permanent resolution.'€¢Change more »

This is a 12-month FTC paying up to £60k plus benefits.As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities:Maintain all infrastructure … firewalls in conjunction with the IT Security Team.Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting.Ideal skills and experience:Experience working within a global professional services environmentA strong awareness of best practice techniques and more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

LCM projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettesAbility to drive major incident management with all key stakeholders and other interface teams.Ability to perform huge backlog ticket reduction and finding out solution,Ability to drive CAB … representation , mastery on change management process & release managementAbility to work in Devops model which necessitates a hybrid blend of application development and application support exposureShould have sound knowledge on devops , Jenkins , CI CD pipeline implementation.Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS .Ability to do the end to end … Pipelines & Shell scripting Domain:Banking Tools :ServiceNow, HP Service Manager – Ticketing ToolsLeap work, Grafana, osymosis, splunk, Moogsoft, Tableau & power BIJIRA, HP Application Life Cycle Management – Change more »

possible as part of continuous improvement to the support function Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service Incident management Produce wiki or other relevant documentation to enhance in-house knowledge base Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior management more »

customers and stakeholders to resolve complex technical issues and provide guidance on best practices.and maintain technical documentation, including user guides, FAQs, and knowledge articles.in incident management and problem resolution activities, including conducting root cause analyses.closely with internal teams to ensure a high level of service delivery and customer … satisfaction.remote support and assistance with change management for our client base on a 24x7 basis as required.and monitor call queues to ensure adherence to customer SLAs.as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation.To be considered for this … providing second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer.track record of providing remote support and change management assistance to clients on a 24x7 basis.working knowledge of at least one other security product among Check Point, Zscaler, Netskope, Fortinet, Pulse Secure, or more »

stakeholders to resolve complex technical issues and provide guidance on best practices. and maintain technical documentation, including user guides, FAQs, and knowledge articles. in incident management and problem resolution activities, including conducting root cause analyses. closely with internal teams to ensure a high level of service delivery and … customer satisfaction. remote support and assistance with change management for our client base on a 24x7 basis as required. and monitor call queues to ensure adherence to customer SLAs. as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation. … second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer. track record of providing remote support and change management assistance to clients on a 24x7 basis. working knowledge of at least one other security product among Check Point, Zscaler, Netskope, Fortinet, Pulse Secure more »

Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of … code changes according to timescales provided. Manage service integration and transition from CTB. Develop and conduct regression and NFR testing Follow the change and incident management process. ITIL preferred Act as Second, Third Line RTB escalation Provide regular updates regarding development progress. Mentor and support junior members of more »

Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incident management tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis more »

operation ofthe various safety platforms.Strive to become a Viasat Subject Matter Expert for the safety systems and services aboveResponsible for supporting the life cycle management of the systems supporting the safety services within the scope of the team's responsibilityEnsure the availability of aero safety services and follow any … manage multiple overlapping activitiesWhat Will Help You On The JobFamiliarity with our safety-related services and systemsKnowledge of satellite communications principlesFamiliarity with ticketing systems, incident management and change control tools and processesKnowledge of networking technology and protocols including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP(S more »

various safety platforms. Strive to become a Viasat Subject Matter Expert for the safety systems and services above Responsible for supporting the life cycle management of the systems supporting the safety services within the scope of the team's responsibility Ensure the availability of aero safety services and follow … What Will Help You On The Job Familiarity with our safety-related services and systems Knowledge of satellite communications principles Familiarity with ticketing systems, incident management and change control tools and processes Knowledge of networking technology and protocols including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP more »