Helpdesk Technician
- Hiring Organisation
- LeachGarner, Inc
- Location
- Attleboro, Massachusetts, United States
- Employment Type
- Permanent
- Salary
- USD Annual
systems (installation, configuration, reimaging, troubleshooting) Proven ability supporting cloud-based IT services , including: Microsoft 365 (O365) - user provisioning, mailbox configuration, Teams support, SharePoint access management Endpoint Detection and Response (EDR) platforms - deployment, monitoring, and first-level incident handling Proficient in managing and resolving support tickets using help desk software … Expertise - experience with EDR/XDR platforms such as Microsoft Defender for Endpoint, SentinelOne, or CrowdStrike Falcon Azure Active Directory (AAD) - familiarity with user management and Conditional Access policies VoIP Systems Support - hands-on experience troubleshooting and maintaining voice systems Network Infrastructure Knowledge - basic understanding of cabling, switches ...