151 to 175 of 502 Problem Management Jobs

class technical support while also acting as true engineers — employing complex troubleshooting, customer connectivity onboarding, real-time monitoring, incident response, change execution, and escalation management for a highly distributed, latency-sensitive global network spanning both physical infrastructure and cloud platforms. A defining element of this role is its strong … metrics, collectors, and dashboards. Build tooling that strengthens root cause analysis, predictive monitoring, and data‐driven operational decision‐making within the NOC. Packet Analysis & Problem Management – 10% Respond to customer multicast gap claims and complex market data integrity inquiries. Perform packet captures and deep packet inspection using tcpdump ...

take ownership of the end-to-end testing lifecycle, from developing test strategies and plans through to execution, defect management, reporting and release readiness. You’ll work across both project and BAU activity, ensuring testing is embedded from the beginning and that risks and issues are identified and managed … effectively. You’ll also provide support across the wider Supply Chain Systems team, including incident and problem management, and will have the opportunity to add value across a range of projects and workstreams. What you will do: Develop and implement test strategies for Supply Chain systems (Warehouse Management ...

complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong networking background is essential … Microsoft cloud, networking , security, backup/DR and telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed ...

delivering work for key business programs advising and supporting the further adoption of the data platform foundations. Coordinating changes across business change, technology change management process, incident management and problem management process. Communicating with project managers, and technical and business change teams to develop trust. Ensure … Good working knowledge of scripting languages such as Python/PySpark. A good understanding of data foundation concepts, such as data modelling, data quality management and data governance. Competencies and aptitude Ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organises information ...

Hybrid Working £Competitive + Benefits We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service … improvement across a business-critical portfolio. The Role As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management of a portfolio of enterprise applications. Working closely with senior business stakeholders, technology teams and third-party suppliers, you'll ensure services remain secure ...

starting approach with evidence of identifying issues, shaping solutions and delivering improvements without heavy direction. Strong practical Azure experience, including Azure DevOps, Azure API Management or comparable API platform capabilities. Hands-on expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical … knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform improvement work. Experience improving observability through monitoring, logging, tracing, alerting, service-health dashboards and actionable telemetry. Experience ...

Want to accelerate your career? Electrify your potential as a Service Management & Cyber Security Director and join the fastest growing motorsport on the planet! About Formula E: Formula E, the world's fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability. Hosting over … help alter perceptions and speed-up the switch to electric mobility. The Role: Reporting directly to the Chief Technology Officer (CTO), the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role bridges technical ...

Hybrid Working £Competitive + Benefits We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service … improvement across a business-critical portfolio. The Role As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management of a portfolio of enterprise applications. Working closely with senior business stakeholders, technology teams and third-party suppliers, you'll ensure services remain secure ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership … risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business ...

efficiency. The team is responsible for the evaluation, certification, integration, and ongoing support of Linux-based infrastructure, including hardware platforms, Red Hat Linux, configuration management, system services such as DNS, DHCP, and NTP, and a variety of internally developed tools. In the Technology division, we leverage innovation to build … power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Infrastructure Production Management & Reliability Engineering position at Director level (equivalent to AVP) which is part of the job family responsible for maintaining the stability and reliability ...

Responsibilities Champion end-user experience and Digital Employee Experience (DEX) Analyse service data, KPIs, repeat demand and user feedback to identify friction Lead operational problem management and drive CSI initiatives Act as an escalation point for service quality and user-experience issues Coordinate operational response during major incidents … Manager/Service Experience Manager or similar) Solid understanding of modern Workplace/EUC technologies (M365, Intune, Entra ID, Autopilot etc.) Proven involvement in problem management, RCA, and continual improvement Excellent communication skills, especially during service disruption Ability to remain calm, pragmatic, and decisive under pressure Empathy ...

project outcomes The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modules Critical … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

Location Huntingdon UK Clearance High DV Developed Vetting Job Summary IT Asset Manager is an integral member of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets within the service for Leidos customers. The Asset Manager will be responsible for all IT assets, documentation … Reporting into the Service Delivery Manager (SDM) and ITAM Team lead to ensure the HAM service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and Leidos Configuration Management strategy. Technical Expertise: Proficiency in managing hardware, software, and network ...

hardware and software standards. Provide high-touch support to VIP users and operate on-site Tech Bars for walk-in IT support. Incident, Service & Problem Management Respond to and resolve incidents, service requests, and access-related issues within SLA.Collaborate with cross-functional teams on issue resolution, escalation … Cisco Webex, etc. User Lifecycle & Access Support Handle onboarding/offboarding IT tasks including account provisioning and building access requests. Support compliance with identity management, security policies, and user provisioning guidelines. Proactive User Engagement Conduct regular floor walks to offer in-person support and gather feedback. Operate Tech ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

impact project outcomesThe role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring: Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modulesCritical thinking … full lifecycle implementation projects as the Technical owner for Oracle Fusion ERP and HCMFirst Line, Second Line and hands-on Operational Support experience (Incident Management, Problem Management, Request Fulfilment, etc.) Nice to Have: AIDP (Oracle AI Data Platform Workbench) skills, including data pipelines, catalog/metadata, notebooks ...

Linux, virtualisation, cloud, middleware, networking, storage, and enterprise platforms, with extensive experience managing large-scale patching programmes within highly regulated environments. Responsibilities Security Patch Management Lead the planning, scheduling, deployment, and governance of security patches across the bank's core infrastructure. Assess security vulnerabilities and determine patching priorities based … infrastructure changes. Perform impact assessments and risk analysis before production deployments. Support major incidents arising from infrastructure changes and security patching activities. Vulnerability & Security Management Work closely with Cyber Security and Vulnerability Management teams to prioritise remediation activities. Analyse vulnerability scan results and recommend appropriate remediation strategies. Ensure ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … risks, trade‐offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response to significant ...

delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. Working … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. Working … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...