151 to 175 of 760 Problem Management Jobs

contact for USSS who will own all Contractor activities related to this order. • Manage the cost, schedule and performance of Government contracts of similar scope, size, and complexity. • Provide management oversight of multiple concurrent project activities across multiple Information Technology disciplines. • Understand and perform a variety of project/program management techniques and methods for Information Technology used … throughout DHS and similar agencies. • Knowledge of IT Service Management (ITSM) processes. • Knowledge of IT Operations Center functions and processes. • Perform in a dynamic work environment including the ability to coordinate and perform multiple assignments. • Demonstrate excellent communication skills - both written and verbal. • Demonstrate experience working independently to resolve complex issues • Initiate, coordinate, and assist with onboarding and offboarding … center (SD, NOC, and NOSC). • Coordinate with the Security Operations Center (SOC) in assessments and incident responses. • Ensure corrective measures have been documented and incorporated as part of problem management to support a reduction in incidents. • Ensure that the knowledge base, standard operating procedures, and technical documentation are maintained and augmented by staff. Required Skills/Experience More ❯

to Move to Skip to Content Link Select how often (in days) to receive an alert: Head of Infrastructure Technology Company: Royal London Group Job Title: Head of Service Management Contract Type: Permanent Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will lead a diverse and … high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent … customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews, and champion continuous improvement More ❯

to enhance efficiency. Assist in data migration, system audits, and ensure data integrity across all ERP systems. Generate and distribute periodic system performance and support metrics reports. Incident and Problem Management: Track, manage, and resolve ERP-related incidents and problems in a timely manner. Use issue-tracking tools to log and report issues and resolutions. Continuous Improvement: Participate … to understand project requirements and translate them into ERP solutions. Coordinate with project managers and cross-functional teams to ensure timely delivery of project milestones. Assist in the change management process, including user adoption and training during new project rollouts. Strategic Contributions: Act as a key resource in driving strategic ERP initiatives aimed at optimizing business processes and system … role. Experience with large-scale ERP projects, such as upgrades, migrations, or major system enhancements. Experience working with business processes related to finance , manufacturing , inventory , sales , and supply chain management . Technical Skills: Proficiency in ERP system configuration, customization, and maintenance. Familiarity with SQL for querying databases and generating reports. Understanding of ERP integrations, data migration, and interface management. More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

Provide support to other IT staff. Provide support and administration of the IT Infrastructure. Provide IS support to Infrastructure and Application projects. Apply small changes in accordance with change management process. Problem management. Windows Server Knowledge/VMware/Nutanix/Wintel/SolarWinds The Successful Applicant Person Specification Technical Skills - Essential Detailed working knowledge of a broad … range of infrastructure technologies. Server virtualisation, preferably VMware. Hyper-Converged Infrastructure, preferably Nutanix. Azure services, preferably provisioning of Microsoft 365 services (Entra ID, device management, and SAML authentication). Excellent understanding of current Windows Server and Desktop operating systems, and Group Policy. Windows 10/11 build and support. MS SQL products. Citrix technologies, specifically Citrix DaaS and Citrix More ❯

Follow software development and support processes and procedures to ensure a high quality of work is delivered to the business with minimal disruptions. Gain experience with the IT Service Management including Incident, Change and Problem Management processes from inception through closure in an enterprise system such as ServiceNow. About you: Technical minded, analytical thinker and able to … produce ideas and solutions. Demonstrate experience in problem-solving abilities. Strong teamwork qualities as well as communication and interpersonal skills to work effectively in a cross-functional team environment. Have general understanding of the technology stack, software development & support processes. Your experience includes: IT Project experience in software development, maintenance and support. Currently undertaking a Bachelor’s degree in More ❯

you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and … support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window More ❯

initiatives to automate infrastructure, enhance system observability, and drive the transformation of our IT operations. What are we looking for? Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field 7+ years of experience in IT departments or a relevant field 3+ years in a leadership, SRE, DevOps, or systems engineering role. A seasoned professional … deep understanding of Site Reliability Engineering (SRE) principles, DevOps best practices, and cutting-edge technologies. Strong analytical, interpersonal, and organizational skills with a proven track record in issue and problem management in a multicultural and global environment. Proficiency with cloud platforms and experience in configuration management, scripting, and monitoring and observability tools. Understanding of business processes, change … management, and ITSM processes, including service level management and reporting. Excellent communication skills and the ability to work collaboratively with cross-functional teams. What will be your key responsibilities? Systems Reliability Engineering Senior Lead is to ensure that the technology stack being deployed and its ability to be supported accordingly with the business requirements, the focus is in More ❯

you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and … support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

and integration technologies, and the Microsoft Power Family are an advantage. Role Specific Criteria (Category/Department/Technical) Dynamics 365 Microsoft PowerApps DevOps Consulting and facilitating Stakeholder relationship management Incident and problem management Functional Design documentation Planning and organising User guides & technical support documentation Behaviours Ability to manage conflicting priorities and customer expectations Team player Self … written and verbal Outcomes focused and driving results Systematic approach to identifying faults and pursuing paths to resolution Prioritising skills with the ability to manage workload Analytical abilities and problem solving skills Ability to modify messages to technical and non-technical audiences Works at pace, but with accuracy and attention to detail Supports and encourages others to keep things More ❯

include: Ensuring the operational stability and availability of the Forex trading and booking application. Maintaining strong relationships with global Forex support teams, local helpdesk, IT development, infrastructure, and project management teams to ensure business continuity. Communicating with users to provide regular updates on incidents, requests, and enhancements, while tracking their status. Identifying areas for improvement and proposing transformations of … years of experience in application support within the Forex market. Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders. Strong analytical and problem-solving abilities. Experience working in high-pressure environments. A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup. Willingness to learn and adapt to various technologies and methodologies. … is preferred. Technical skills: Proficiency in Windows and Unix/Linux operating systems. Experience with SQL databases (Postgres, Oracle, Sybase). Understanding of trading processes, including FIX connectivity, order management, pricing, and market making. Familiarity with ITIL framework processes for incident and problem management. Knowledge of observability and monitoring tools (e.g., ELK, Grafana). Understanding of object-oriented More ❯

Job Description: The IT Manager, Infrastructure Services, will be responsible for IT workflow management across all areas of IT Operations, including incident and problem management, change management, service requests, lifecycle and asset management, configuration management. The individual will be responsible for maximizing the utilization of technology and available resources to achieve financial expectations. This individual … Information Technology professionals within the company to ensure hardware is available for projects and working properly. Account for project challenges on constraints including risks, time, resources, and scope. Project management teams to successfully monitor the progress of initiatives. Provide detailed specifications for proposed solutions. Define clear goals for all aspects of a project and manage their proper execution. Document … all server systems according to measurement of process. Perform troubleshoot on data center, identify issues, and assist in timely resolution of same. Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Coordinate with IT, enhancement and business teams and develop strategies to ensure the achievement More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You will … be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the More ❯

in Agile sprints, contributing through coding, analysis, testing, and training. Profile required 8-10 years of application support experience in Forex. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Experience in high-pressure environments. Proactive, enthusiastic, team-oriented, with a global 24x5 mindset. Willingness to learn new technologies and methods. Familiarity with Forex cash products; knowledge … Options is a plus. Technical skills Proficiency in Windows and Unix/Linux OS. Experience with SQL databases (Postgres, Oracle, Sybase). Understanding of trading processes, including FIX, order management, pricing, market making. Familiarity with ITIL processes for incident and problem management. Knowledge of observability tools (ELK, Grafana). Object-oriented programming skills (C# .NET, Python) are a More ❯

For: Experience: Proven success in a Service Desk environment, with a strong personal track record. Experience working with SLAs and service targets. Familiarity with ITIL processes, particularly Incident and Problem Management. Previous involvement in coaching or mentoring team members. Skills: Strong problem-solving and analytical skills with a “bigger picture” mindset. Clear and confident communication, both written and … verbal. Excellent time management and planning abilities. Capable of simplifying technical details for non-technical users. Proficient in ITSM tools for managing incidents and service requests. Calm and adaptable under pressure, with a passion for customer satisfaction. Curious and solution-oriented, with a drive for continuous learning and service betterment. Desirable Qualifications: ITIL Foundation v3 or v4 Customer service More ❯

or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: Dividing your time between engineering and management, you’ll spend roughly 60% of your time actively working on technical tasks – designing architectures, writing or reviewing setup/configurations, and solving complex problems – and 40% coaching, coordinating … and can quickly diagnose and fix technical issues Adept in delivering complex IT projects end-to-end, you know how to run projects using appropriate methodologies (Agile, ITIL change management, etc.), coordinate cross-functional efforts, and deliver results on schedule You have a solid understanding of ITIL frameworks and service delivery processes, and experience improving support workflows, incident/… problem management, and service level management. (ITIL certification is a plus.) A strong leader, you have a real passion for developing talent and you're well versed in mentoring engineers at different levels, structuring teams, and fostering an inclusive, high-performance culture. You can balance being approachable and supportive with holding the team accountable to the highest standards More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Join to apply for the IT Problem Manager role at Marsh McLennan Join to apply for the IT Problem Manager role at Marsh McLennan Get AI-powered advice on this job and more exclusive features. We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our … Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you’ll assist in the development and … coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce incident volumes, streamline their resolution, or enable incidents to be resolved More ❯

experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability to communicate effectively orally and … in writing Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answer Customer Focus: Focuses on customer needs and satisfaction; acts with customers in mind; sets high standards for quality and quantity; monitors … experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability to communicate effectively orally and More ❯

of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies. Aufgaben Lead problem management efforts, including external moderation and team improvements Handle P1/P2 incident management and conduct 8D root cause analysis and lessons learned Oversee a specific cost … global) Collaborate with the global support team for service center transitions Profil Successfully completed studies in Informatics, Electronics or a comparable field Proven experience in IT and OT solution Management Familiarity with Windows and Linux server Management, IT Service Management (e.g. ITIL) and Service Now Knowledge of cost center management and license management Strong understanding … of infrastructure management and technical Services Excellent problem-solving and incident management skills Ability to coordinate and manage multiple tasks and Projects Strong communication and team collaboration skills Fluent english language skills, german is an advantage Wir bieten We offer competitive salaries and additional benefits based on your performance, experience and qualification. The employment is in accordance More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems You could be joining the Investment Management arm of a global bank.As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and applications … across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and reporting … partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility to work from home once a week. About you: You have achieved a 2.1 or above More ❯

col-wide Job Description: Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Commodities Production Management team By Joining Citi, you will become part of a global organisation whose mission is to serve as a … team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) . Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles. Use Site Reliability Engineering methods to improve availability and performance of applications. Deliver TOIL reduction via automation, resiliency and observability. Manage, triage, communicate and resolve live … scalable solutions from a tooling catalogue. What we’ll need from you: Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience. Knowledge/experience of Problem Management Tools and the Incident management process. Demonstratable experience in providing Automation and TOIL reducing solutions. Ability to demonstrate strong analytical and technical skills. Effective written and More ❯