201 to 225 of 737 Problem Management Jobs

exposure to SAP Basis, SAP S/4HANA, and cloud platforms like Azure and AWS in the context of SAP Greenfield and Brownfield customers. Strong knowledge of IT Service Management, SAP Basis, and SAP Application. Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers. Advanced knowledge of SAP Basis, SAP S/… in handling escalations and working with cross-cultural and cross-functional teams. Familiarity with ECS operations infrastructure, processes, and automation tools such as SPC and TIC. Proficiency in project management fundamentals, ITIL, Lean Fundamentals, cloud architecture, and IT technical infrastructure. Work Experience: An engineering graduate with a strong background in SAP technical consulting. At least 2 years in a … scope of engagement. Proactively monitor tickets, handle issues, and communicate regularly and transparently with customers. Contribute to customer daily operational activities, release upgrades, and maintenance activities. Execute and support problem management and continuous improvement efforts. Handle commercial additional service requests and Supports commercial change requests. Executes and supports problem management and continuous improvement. Contributes to customer More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a … client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services … Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem More ❯

policies, artefacts and processes. This role reports into the Head of Audit Technology. The team comprises at least two senior technical architects [as direct reports] and will involve matrix management of a range of architects, engineers, analysts, and external supply teams. This role requires regular attendance to the office in Newcastle, and occasional attendance in the NAO’s office … and vendor relationships. • Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for DS Cloud Services, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt • Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead … of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Skill level: Practitioner) • Problem management: You can ensure that the right actions are taken to investigate, resolve and anticipate problems to defend against them at the right time. You understand how the More ❯

services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Service Management Role purpose/summary Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon service levels and customer expectations. … Incident And Problem Management Manage the resolution of incidents and problems to minimize impact on business operations. Implement proactive measures to prevent recurring issues. Change Management Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes to stakeholders. Performance Reporting Generate and analyze performance reports to track service delivery metrics. Present … findings to senior management and stakeholders. Continuous Improvement Identify opportunities for process improvements and implement best practices. Foster a culture of continuous improvement within the service delivery team. Stakeholder Communication Maintain clear and consistent communication with stakeholders regarding service delivery. Provide updates on major incidents, changes, and improvements. Resource Management Allocate resources effectively to meet service delivery demands. More ❯

etc.), including user provisioning, configuration, and troubleshooting. Google Cloud Platform (GCP) Basics: Provide basic support and understanding of GCP services as they relate to end-user computing, including access management and resource utilization. macOS and Laptop Support: Install, configure, troubleshoot, and maintain macOS and Windows laptops, ensuring optimal performance and adherence to company standards. This includes hardware diagnostics, software … deployment, and peripheral support. User Permissions and Access Management: Assist in managing user accounts, permissions, and access rights across various systems and applications, adhering to security policies and best practices. Audio/Visual (AV) Support: Provide support for meeting room AV equipment, including projectors, video conferencing systems, and audio setups, ensuring smooth and effective presentations and meetings. Retail store … pop-up store support: Provide ad hoc support for physical spaces in different locations when required. Incident and Problem Management: Log, track, and manage IT incidents and service requests using our ticketing system, escalating complex issues to senior team members when necessary. Documentation: Contribute to the creation and maintenance of IT documentation, including user guides, knowledge base articles More ❯

hours and on-call duties. Support technology for special events and webinars. Identify and escalate issues to leadership or other IT teams for resolution. Manage enterprise solutions across device management platforms (Microsoft, Apple, Android) and Microsoft O365. Design solutions using Intune, Azure, and JAMF. Troubleshoot WAN/LAN issues, including patch deployment and replication. Create support knowledge base articles … for team reference. Qualifications: Deep technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯

role involves hands-on work, following best practices, and contributing to the delivery of high-quality solutions that align with organisational goals. The Application Specialist is responsible for application management, troubleshooting, and providing support to ensure smooth operations. The role also involves collaborating with team members, learning new technologies, and contributing to continuous improvement initiatives to support growth and … rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus and OneTrust Key Responsibilities Application Support and Maintenance Provide daily support … training (where applicable). System Optimisation and Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational More ❯

software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today … availability, able to define implement and improve business performance SLO's. 2+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis. 2+ or more years in hands on technical roles (such as site reliability engineer, software engineer, DevOps engineer, infrastructure engineer). Experience … with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible. Security is part of everything we do and will require your knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.) Strong collaboration and communication skills in a hybrid environment using Microsoft Teams, email and calendar. Bachelor's More ❯

etc.), including user provisioning, configuration, and troubleshooting Google Cloud Platform (GCP) Basics: Provide basic support and understanding of GCP services as they relate to end-user computing, including access management and resource utilization macOS and Laptop Support: Install, configure, troubleshoot, and maintain macOS and Windows laptops, ensuring optimal performance and adherence to company standards. This includes hardware diagnostics, software … deployment, and peripheral support User Permissions and Access Management: Assist in managing user accounts, permissions, and access rights across various systems and applications, adhering to security policies and best practices Audio/Visual (AV) Support: Provide support for meeting room AV equipment, including projectors, video conferencing systems, and audio setups, ensuring smooth and effective presentations and meetings Retail store … pop-up store support: Provide ad hoc support for physical spaces in different locations when required Incident and Problem Management: Log, track, and manage IT incidents and service requests using our ticketing system, escalating complex issues to senior team members when necessary Documentation: Contribute to the creation and maintenance of IT documentation, including user guides, knowledge base articles More ❯

years total, or AA + 8 years). Strong troubleshooting skills in Windows OS (10, 7, 2000), Microsoft Office, and web browsers (IE, Firefox). Experience with patch management software (e.g., SCCM). Experience installing, upgrading, and removing software. Experience using ServiceNow (or similar) for incident and service request management. Ability to quickly learn new technologies (MS OS, Office … DHS software). Advanced experience with Active Directory management & administration. Knowledge of Problem Management best practices. Preferred Qualifications: PMP or Agile (PMI-ACP or IAPM) certification. ServiceNow Certified Application Developer, Implementer, or System Administrator. Experience with ServiceNow PPM application. Experience supporting senior-level staff. Experience & Education: Bachelor's Degree + 6 years related experience; or equivalent. Security More ❯

deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the … change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who … are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing practices and are knowledgeable of More ❯

Provide support to other IT staff. Provide support and administration of the IT Infrastructure. Provide IS support to Infrastructure and Application projects. Apply small changes in accordance with change management process. Problem management. Windows Server Knowledge/VMware/Nutanix/Wintel/SolarWinds Profile Person Specification Technical Skills - Essential Detailed working knowledge of a broad range of … infrastructure technologies. Server virtualisation, preferably VMware. Hyper-Converged Infrastructure, preferably Nutanix. Azure services, preferably provisioning of Microsoft 365 services (Entra ID, device management, and SAML authentication). Excellent understanding of current Windows Server and Desktop operating systems, and Group Policy. Windows 10/11 build and support. MS SQL products. Citrix technologies, specifically Citrix DaaS and Citrix Cloud. Ivanti More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical, and working closely with stakeholders to improve monitoring is a key requirement; therefore, problem-solving skills are essential. Smart DCC’s infrastructure and supply chain is complex, and a demonstrable ability to assimilate a significant volume of technical and process detail is required. … and the ability to quantify and validate observed impact is essential. Network Operations Shift Lead will be the ‘go to’ when DCC’s Customers and Senior Management. Strong stakeholder management skills are a must, with awareness of the DCC’s commercial position within the industry to protect and maintain Smart DCC’s reputation. What will you be doing? Ability … to mentoring new and existing team members. Working closely with Senior Managers and stakeholders, occasionally deputising as TOC Snr Manager where required. Experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Good understanding of End-to-End smart metering, with a willingness to continually learn. Work with internal functions and Service Providers to continually refine More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That's why we offer: A highly More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That’s why we offer: A highly More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

timely and effective technical support for end users of a designated set of DevOps tools, encompassing traditional tools (e.g., CI/CD platforms, monitoring and observability tools, source code management systems) and GenAI-powered tools. Troubleshoot and resolve complex technical issues involving in-depth analysis of logs, configurations, system behaviour. Proactively monitor the health, performance, and reliability of supported … an Application Support role with Good all-round technical skills Experience installing, configuring or supporting business applications. Issue tracking and reporting using tools eg. ServiceNow Knowledge/experience of problem Management Tools. Proven experience in a technical support or SRE role, preferably supporting DevOps tools and technologies. Experience with GenAI or Machine Learning tools is a plus. Strong … Harness, Git, Kubernetes, Prometheus, Grafana, or similar. Experience with GenAI tools and platforms is a plus. Proficiency in scripting languages like Python or Bash for automation and tooling. Excellent problem-solving and analytical skills, with a proactive and solution-oriented mindset. Ability to adapt to the rapidly evolving landscape of GenAI tools. Strong communication and collaboration skills, with the More ❯

the end of June 2025. Key Responsibilities Receive, log and triage calls from the business and process them in a timely manner. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support. Take ownership and management … and closure. Monitor and escalate procedures relative to the appropriate SLA. Keep internal users and external clients informed on request for status and progress. Take ownership of the Identity Management Service, including New Starters, Leavers, etc. Highlight Customer training and Education needs. Support the mobile communication service. Deal with 3rd party engineers and suppliers where applicable. Produce management … training as provided by, or approved by HR. Carry out any other task associated with the role as reasonably requested. Successful Candidates Will Have Experience working within a Service Management orientated environment. Experience in following formal Incident and Problem Management processes. Thorough Active Directory 2000 knowledge. Thorough Microsoft Windows XP knowledge. Thorough Microsoft Office XP suite knowledge. More ❯

performance of End User Support teams including service desk, deskside support, and device provisioning. Ensure delivery of services aligns with SLAs and KPIs, addressing incident response, request fulfillment, and problem management. Act as the primary point of contact for end-user escalations and drive timely resolution of service-related issues. Collaborate with engineering, cybersecurity, and infrastructure teams to resolve … or related field (or equivalent experience) 5+ years of experience in IT Service Delivery or End User Support leadership roles Strong understanding of ITSM frameworks (e.g., ITIL) and service management tools (ServiceNow or similar) Proven track record in managing teams delivering support for desktops, laptops, peripherals, and mobile devices Excellent communication, leadership, and customer relationship skills Experience in a … DoD or government IT environment Preferred Qualifications: ITIL v4 Foundation or Intermediate Certification PMP, CompTIA Security+, or other relevant certifications Experience with asset management, software deployment, and remote support tools Familiarity with DoD STIGs, RMF, or related compliance environments Work Environment: Location: Huntsville, AL - primarily on-site with potential hybrid flexibility based on mission needs May require occasional travel More ❯