watford, hertfordshire, east anglia, united kingdom
Ocado Logistics
across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support to stakeholders across Logistics, helping to optimise operational efficiency. This role is critical in supporting our data-driven approach to improving processes and driving … skills to extract, interpret, and visualise data to support decision-making. Supporting the consolidation of data from multiple sources across Logistics, ensuring accuracy and consistency. Identifying trends and conducting rootcauseanalysis to improve key performance indicators. Collaborating with various teams across Logistics, Finance, and Technology to contribute to strategic projects. Ensuring compliance with best practice security … management in all data-related tasks. About you - Requirements to be considered: Strong data analysis and problem-solving skills. Technical proficiency in SQL, VBA, or other relevant programming/scripting languages. Experience using and building BI tools to create insightful reports. Ability to collaborate effectively with different departments and stakeholders. Strong communication skills to present findings and recommendations clearly. More ❯
Burke, Virginia, United States Hybrid / WFH Options
ALTA IT Services
and ensure accurate data visualization. • Design and maintain dashboards for network health, application performance, and security insights. • Integrate LiveAction solutions with SIEMs, orchestration tools, and other monitoring platforms. • Conduct root-causeanalysis of performance bottlenecks, latency, and packet loss across large-scale networks. • Create custom reports and alerts for performance metrics, compliance monitoring, and capacity planning. • Assist … with an understanding of cybersecurity frameworks. Preferred Qualifications: • LiveAction product certifications (e.g., LiveAction Certified Professional). • Experience integrating LiveAction with Splunk, Elastic, or other SIEMs. • Familiarity with packet-level analysis tools like Wireshark or Riverbed. • Experience with scripting and automation (Python, Ansible, PowerShell). • Prior experience supporting agencies such as DoD, DHS, VA, or IC. More ❯
the Naval Surface Warfare Center environment. Duties, Tasks & Responsibilities • Develop requirements for systems based on local Systems Engineering Processes, DoD and NAVSEA guidance, and commercial specifications as applicable. • Perform Analysis of Alternatives (AoA) for various information systems options. • Provide software engineering services that include development and maintenance in support of software technical documentation and requirements. • Provide remote and on … site troubleshooting and rootcauseanalysis support. • Address issues and implement solutions in the System Problem/Improvement Report (SPIR) database. • Support architecture, design, development, utilization, authorization, maintenance of, and migration to/operation on Department of Navy authorized cloud system providers where approved by management. • Develop solutions to leverage authorized cloud technology offerings. • Recommend solutions to More ❯
escalated from first- and second-line support. Day-to-day of the role: Advanced Technical Support: Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct rootcauseanalysis and implement long-term solutions. Manage high-impact incidents to ensure minimal business disruption. Server & Application Support: Troubleshoot server issues across cloud (AWS), on-premise … infrastructure and cloud services. Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging. Proficiency in Node.js application support and server diagnostics. Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers. Excellent problem-solving and communication skills. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience More ❯
escalated from first- and second-line support. Day-to-day of the role: Advanced Technical Support: Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct rootcauseanalysis and implement long-term solutions. Manage high-impact incidents to ensure minimal business disruption. Server & Application Support: Troubleshoot server issues across cloud (AWS), on-premise … infrastructure and cloud services. Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging. Proficiency in Node.js application support and server diagnostics. Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers. Excellent problem-solving and communication skills. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience More ❯
configuration and management of Windows operating systems and install/load operating system software. Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates. Support analysis of security system infrastructure performance and contribute to recommendations for improvements. Troubleshoot, maintain integrity and configure components and support implementing operating systems enhancements to improve reliability and performance. Perform … 3rd party applications. Support installation, configuration, and maintenance of highly available SQL database Engines. Support deployment and maintenance of storage platforms similar to Dell EqualLogic and Dell Powervault. Perform rootcauseanalysis on significant issues at appropriate level of support. Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity More ❯
antivirus updates. Analyze security system infrastructure performance and recommend improvements. Troubleshoot, maintain integrity and configure components along with implementing operating systems enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Perform IAVA updates and patching to ensure compliance with Information Assurance (IA) standards. Apply Security Technical Implementation Guides … platforms similar to Dell EqualLogic and Dell Powervault. Analyze requirements of future deployments and make recommendations for IT infrastructure including all hardware and software required fulfill those requirements. Perform rootcauseanalysis on significant issues across all tiers of support. Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity More ❯
antivirus updates. Analyze security system infrastructure performance and recommend improvements. Troubleshoot, maintain integrity and configure components along with implementing operating systems enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Perform IAVA updates and patching to ensure compliance with Information Assurance (IA) standards. Apply Security Technical Implementation Guides … platforms similar to Dell EqualLogic and Dell Powervault. Analyze requirements of future deployments and make recommendations for IT infrastructure including all hardware and software required fulfill those requirements. Perform rootcauseanalysis on significant issues across all tiers of support. Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity More ❯
antivirus updates. Analyze security system infrastructure performance and recommend improvements. Troubleshoot, maintain integrity and configure components along with implementing operating systems enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Perform IAVA updates and patching to ensure compliance with Information Assurance (IA) standards. Apply Security Technical Implementation Guides … platforms similar to Dell EqualLogic and Dell Powervault. Analyze requirements of future deployments and make recommendations for IT infrastructure including all hardware and software to meet those requirements. Perform rootcauseanalysis on significant issues across all tiers of support. Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity More ❯
antivirus updates. Analyze security system infrastructure performance and recommend improvements. Troubleshoot, maintain integrity and configure components along with implementing operating systems enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Perform IAVA updates and patching to ensure compliance with Information Assurance (IA) standards. Apply Security Technical Implementation Guides … platforms similar to Dell EqualLogic and Dell Powervault. Analyze requirements of future deployments and make recommendations for IT infrastructure including all hardware and software required fulfill those requirements. Perform rootcauseanalysis on significant issues across all tiers of support. Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity More ❯
Columbus, Ohio, United States Hybrid / WFH Options
Caelum Research Corporation
CND alert or emerging situational awareness/threat. Serves as an expert on CND requirements and compliance to such requirements by using IA tools and techniques to perform compliance analysis and correlation, tracking and remediation, coordination and escalating CND non-compliance. Provides technical analysis and sustainment support for the enterprise for IA tools and applications and assists with … Defense-In-Depth signatures and perimeter defense controls to diminish network threats. Requirements: • Five (5) years of relevant experience or related formal education • Two (2) years of experience performing rootcauseanalysis of cybersecurity events and incidents • Two (2) years of experience analyzing network traffic and/or system logs Required Skills: • Must possess a current DOD … and verbal skills to appropriately document and brief Cybersecurity Incidents • Working knowledge of at least two cybersecurity areas: Firewall IDS/IPS Host based antivirus Vulnerability Management Forensics Malware Analysis Device Hardening • Understanding of Defense-in-Depth • Ability to build and read scripts in languages such as Perl, Bash, Powershell, Ruby, Python More ❯
talented team that enjoys exploring and designing new technologies. Aufgaben Lead problem management efforts, including external moderation and team improvements Handle P1/P2 incident management and conduct 8D rootcauseanalysis and lessons learned Oversee a specific cost center regarding forecasting, purchase orders, and bills Ensure proper cost center separation and adherence to SLAs Manage upgrades More ❯
and product stakeholders to define features and technical direction • Write well-tested, maintainable code with an emphasis on performance and long-term stability • Own issues end-to-end from root-causeanalysis through resolution • Participate in code reviews and drive continuous improvement Required Qualifications • 5+ years professional experience building Windows desktop applications • Proven expertise in C#, .NET More ❯
related to Linux, Windows, Oracle, SQL, networking (TCP/IP, DNS, firewalls, switches), and related systems. Develop and maintain shell scripts, SOAP integrations, Jasper Reports, and database queries. Provide rootcauseanalysis and corrective actions for reported system incidents. Collaborate with cross-functional teams and customers to ensure high-quality service delivery. Maintain compliance with industry standards More ❯
and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, rootcauseanalysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error More ❯
and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, rootcauseanalysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error More ❯
and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, rootcauseanalysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Sanderson
with internal processes and policies What We're Looking For: Strong organisational and time management skills Experience working to ITIL best practices A proactive mindset with a focus on rootcauseanalysis A collaborative approach to knowledge sharing and learning A keen eye for identifying risks and improvement opportunities Relevant Technologies and Skills: Experience with some of More ❯
Day to day management of the storage and backup infrastructure. Provide support for incidents being escalated from the Support Team. Contribute to RootCauseAnalysis of incidents and problems when required. Plan and perform updates and upgrades to the storage and backup infrastructure. Collaborate with SREs and other teams to provide technical advice and guidance. Assist in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Roc Search Limited
high standard. Their tech stack: Windows Server 2022, SQL Sever Azure, Azure B2C .Net PowerShell, SQL, CLI Key Responsibilities: Provide second-line support for production applications, including incident triage, rootcauseanalysis, and resolution. Maintain and enhance CI/CD pipelines using tools like Azure DevOps. Collaborate with developers to ensure smooth deployments and rollback strategies. Monitor More ❯
Incident & Problem Management Proactively partner with the Observability Management function to establish trending and opportunities for Customer infrastructure optimisation. Be a process manager and advocate for Problem Management, ensuring rootcauseanalysis takes place on major Incidents and recurring issues. Directly manage and own technically complex Incidents and Request through to resolution when required. Manage the team More ❯
issues. Monitor application and system performance, taking proactive measures to prevent downtime. Incident, Request & Change Management Oversee and prioritise tickets via ITSM platforms (e.g., ServiceNow, Jira). Ensure thorough rootcauseanalysis for recurring incidents. Represent the team in Change Advisory Board (CAB) meetings. Continuous Improvement & Knowledge Management Lead improvement initiatives and preventative measures for critical incidents. More ❯
Mc Lean, Virginia, United States Hybrid / WFH Options
ALTA IT Services
of product launch. Responsibilities will include test strategy and plan development, test and test data development, test execution and automation, tracking and reporting of software defects and defect resolution, rootcauseanalysis of identified defects, and development and maintenance of test and test result documentation. You will support testing activities across the entire software development lifecycle, including More ❯
testing best practices across the entire software development life cycle. Oversee and participate in the day-to-day activities of the development team. Oversee team of developers to perform root-causeanalysis and preliminary problem diagnosis Required Skills and Qualifications: Certified Level 2 Appian Developer. 5 years of experience in IT with responsibilities in one or more More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
instrumental in enhancing our service delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring rootcauseanalysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert More ❯