that cannot be addressed by First or Second Line support. You will play a key role in maintaining and improving the organisation’s IT infrastructure, performing deep-dive diagnostics, rootcauseanalysis, and implementing long-term solutions. In addition to supporting escalated incidents, you will contribute to system design, strategic projects, and continuous service improvement. Key Responsibilities … Expert-Level Support & Issue Resolution Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and rootcauseanalysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management & Improvement Maintain, monitor, and optimise servers, storage, networking, and virtual … support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out detailed troubleshooting and perform rootcauseanalysis Experience managing or contributing to technical projects and service improvements Proficiency in tools such as Active Directory, Group Policy, Office 365, Exchange, and Windows Server More ❯
Stafford, Staffordshire, West Midlands, United Kingdom
Queen Square Recruitment Limited
for GE ADMS software (SCADA, OMS, DMS). Troubleshoot and resolve technical issues in a live production environment. Coordinate with internal engineering and customer teams to resolve incidents. Drive rootcauseanalysis, support documentation, and knowledge sharing. Work with both distribution and transmission networks. Ensure high levels of customer satisfaction. Participate in after-hours support rotation (TBD … . Excellent analytical and problem-solving skills. Strong communication and customer-facing skills. Desirable Experience Leadership in resolving systemic product issues. Mentoring and knowledge sharing across teams. Documentation and rootcause analysis. Knowledge of Jasper Reports , Cassandra , and remote diagnostics tools. Ability to travel to client sites if required. More ❯
customer to ensure product quality and contract requirements are met. This includes ensuring/verifying the quality of product inputs and outputs. A successful Quality Engineer should have excellent analysis skills and communication skills to work with customers, leadership, engineers and peers in a variety of work engagements. Essential Functions: Lead or support continual improvement activities to enhance the … quality system, such as rootcauseanalysis, Zero Defect Plan (ZDP), 8D, 6S, Kaizen, lean methods, Six Sigma, etc. Provide quality support to development teams on software, systems, hardware and aeronautical engineering programs to facilitate proper implementation of product and process policies, methods, and operating practices. Utilize investigative and problem solving tools, techniques and methods to identify … and maintain a DoD Top Secret security clearance, which requires U. S. citizenship. Preferred Additional Skills: Practical experience thoroughly investigating issues and escapes in a methodical manner utilizing Quality RootCauseAnalysis Tools, i.e., Pareto Charts, 3 X 5 whys, Fishbone Diagrams, PFMEAs, etc. that ultimately result in a report that identifies containment, rootcauseMore ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
platforms, ensuring the availability and stability of NHSBSA services.o Carrying out proactive support activities, such as evaluation of performance, tuning and running backup/recovery schedules.o Providing troubleshooting and rootcauseanalysis to identify issues, understand underlying cause and suggest future improvements.o Evaluating and interpreting technical data to resolve complex issues when performance is impaired.o Maintaining … to clinicians, NHS bodies and citizens. 2. Carry out proactive support activities, such as evaluation of performance, tuning and running backup/recovery schedules. 3. Carry out troubleshooting and rootcauseanalysis to identify issues, understand their underlying cause and suggest improvements for the future. 4. Carry out impact analysis to understand how change will … roles: Understanding of DevOps concepts such as version control, test automation, continuous integration; continuous deployment; infrastructure as code, containerisation, and pipeline orchestration. A strong focus on customer service Technical rootcauseanalysis skills Self-motivated, with an ability to work independently as well as part of an effective team. Proactive Desirable Strong Knowledge of a variety of More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
Job Title: Contract Senior QA Engineer – Data Analysis Contract Length: 12 Months (with potential extension) Day Rate: Up to £475 per day (Inside IR35) Start Date: ASAP About the Role I'm seeking a highly skilled Senior QA Engineer with strong experience in data migration, analysis, quality and validation to join an outstanding flagship digital team on a … accuracy, completeness, and performance Identify, document, and track defects in large-scale data systems Work closely with data engineers, product managers, and business stakeholders to define test requirements Conduct rootcauseanalysis of data issues and drive resolution Ensure compliance with data governance and quality standards Contribute to CI/CD processes with automated data testing Requirements More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
Oliver James Associates Ltd
Key Responsibilities: Lead and manage the Application Support team in resolving incidents, service requests, and change requests. Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution. Perform hands-on troubleshooting, rootcauseanalysis, and issue resolution using SQL and system diagnostics tools. Design and execute test cases for application upgrades More ❯
increase in demand. We are looking for both mid-level and senior engineers. The role will support the cyber security operations centre (SOC), assisting with vital threat detection and analysis in a constantly evolving cyber environment. This contract position offers an exciting opportunity to work within one of the most dynamic fields in defence. Key Responsibilities: The successful applicant … will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC. It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture platform, Anti Malicious … Cyber-attack methodologies and frameworks Understanding of Malware capabilities, attack vectors, propagation and impact Good communication skills for liaising with business units and suppliers Desirable Skills for Senior grade: Rootcauseanalysis and leadership in T2 incident investigations Process/Playbook/Runbook development Working knowledge of detection engineering, false positive improvements Capability to tune SIEM rules More ❯
increase in demand. We are looking for both mid-level and senior engineers. The role will support the cyber security operations centre (SOC), assisting with vital threat detection and analysis in a constantly evolving cyber environment. This contract position offers an exciting opportunity to work within one of the most dynamic fields in defence. Key Responsibilities: The successful applicant … will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC. It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture platform, Anti Malicious … Cyber-attack methodologies and frameworks Understanding of Malware capabilities, attack vectors, propagation and impact Good communication skills for liaising with business units and suppliers Desirable Skills for Senior grade: Rootcauseanalysis and leadership in T2 incident investigations Process/Playbook/Runbook development Working knowledge of detection engineering, false positive improvements Capability to tune SIEM rules More ❯
Huntsville, Alabama, United States Hybrid / WFH Options
Gridiron IT Solutions
and artifacts Experience with SIEM technologies, including Splunk, Microsoft Sentinel, or Elastic Experience with forensics tools, including Magnet Axiom and FTK Experience performing forensic imaging, remote collection, and forensic analysis Experience with malware analysis, including static, dynamic, and reverse engineering Experience performing rootcauseanalysis and following through with all phases of the incident response … lifecycle Top Secret clearance Bachelor's degree Additional Qualifications Experience acquiring memory from the host and performing memory analysis with tools, including Volatility Experience with Endpoint Detection and Response (EDR) tools, including CrowdStrike Falcon and FireEye HX Experience performing analysis of packet capture using tools, including Wireshark Experience with Python or PowerShell Experience performing Incident Response and Forensics More ❯
Stevenage, Hertfordshire, South East, United Kingdom
Defence
increase in demand. We are looking for both mid-level and senior engineers. The role will support the cyber security operations centre (SOC), assisting with vital threat detection and analysis in a constantly evolving cyber environment. This contract position offers an exciting opportunity to work within one of the most dynamic fields in defence. Key Responsibilities: The successful applicant … will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC. It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture platform, Anti Malicious … Cyber-attack methodologies and frameworks Understanding of Malware capabilities, attack vectors, propagation and impact Good communication skills for liaising with business units and suppliers Desirable Skills for Senior grade: Rootcauseanalysis and leadership in T2 incident investigations Process/Playbook/Runbook development Working knowledge of detection engineering, false positive improvements Capability to tune SIEM rules More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Rullion Limited
Senior Data Analyst for a 6 Month Fixed Term Contract based in Nottingham. Job Overview This role will be responsible for providing up-to-date, accurate, and relevant data analysis to drive business decisions. The ideal person for this role thrives in fast paced environments with high levels of empowerment, and is focused on making a difference. You are …/analytics approaches. Data Mastery : A trusted data expert, knowing what data is available, and which analytical technique is most relevant, ranging from tableau dashboards through to segmentations and rootcauseanalysis Impact Driven: Passionate about impact, whether unpacking the why, delivering optimal customer intelligence data products or delivering powerful insights empowering the organisation to be data More ❯
Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Network IT
and critical platform services Develop and manage automation scripts and workflows using Ansible , Terraform , or PowerShell Collaborate with engineering teams to support infrastructure upgrades and issue resolution Contribute to rootcauseanalysis and implement preventative measures Document support procedures and maintain a comprehensive knowledge base Participate in on-call rotations and incident response efforts as needed Critical More ❯
Shrivenham, Swindon, Wiltshire, England, United Kingdom Hybrid / WFH Options
Network IT
and critical platform services Develop and manage automation scripts and workflows using Ansible , Terraform , or PowerShell Collaborate with engineering teams to support infrastructure upgrades and issue resolution Contribute to rootcauseanalysis and implement preventative measures Document support procedures and maintain a comprehensive knowledge base Participate in on-call rotations and incident response efforts as needed Critical More ❯
whose approach is getting it "right" in tight timescales can make a real difference". As this role includes support, you may have problem tickets to resolve including detailed rootcause analysis. A typical day would start with the team's stand-up meeting for the current sprint where you'll discuss your workload and any blockers, or … you may attend a major incident management meeting where as the senior engineer on call have worked on problem rootcause and resolution. Next, you may have development coding which could be a new function, problem fix or project related activity. As this role includes support, you may have problem tickets to resolve requiring detailed knowledge on the … RTGS environment is critical to the UK Payments Systems which requires a methodical approach and flexible to work outside core hours as required. Work well under pressure and problem rootcauseanalysis to fix. Minimum Criteria We're looking for someone who has the following key skills and experience: Experience of building effective working relationships with others More ❯
whose approach is getting it "right" in tight timescales can make a real difference". As this role includes support, you may have problem tickets to resolve including detailed rootcause analysis. A typical day would start with the team's stand-up meeting for the current sprint where you'll discuss your workload and any blockers, or … you may attend a major incident management meeting where as the senior engineer on call have worked on problem rootcause and resolution. Next, you may have development coding which could be a new function, problem fix or project related activity. As this role includes support, you may have problem tickets to resolve requiring detailed knowledge on the … RTGS environment is critical to the UK Payments Systems which requires a methodical approach and flexible to work outside core hours as required. Work well under pressure and problem rootcauseanalysis to fix. Minimum Criteria We're looking for someone who has the following key skills and experience: Experience of building effective working relationships with others More ❯
integration applications. Perform functional, integration, regression, and user acceptance testing. Validate system changes through servicenow Change Requests and ensure updates align with CMDB standards. Log and track defects, perform rootcauseanalysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and … business needs into clear specifications, user stories, and process flows. Collaborate with project managers, developers, and QA teams to ensure delivery aligns with regulatory and operational expectations. Support gap analysis, impact assessments, and end-to-end process mapping for SAP-servicenow related changes. Ensure traceability of requirements through testing and implementation. IMPLEMENTATION ARRANGEMENTS The Quality Assurance (QA) Analyst will More ❯
integration applications. Perform functional, integration, regression, and user acceptance testing. Validate system changes through servicenow Change Requests and ensure updates align with CMDB standards. Log and track defects, perform rootcauseanalysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and … business needs into clear specifications, user stories, and process flows. Collaborate with project managers, developers, and QA teams to ensure delivery aligns with regulatory and operational expectations. Support gap analysis, impact assessments, and end-to-end process mapping for SAP-servicenow related changes. Ensure traceability of requirements through testing and implementation. IMPLEMENTATION ARRANGEMENTS The Quality Assurance (QA) Analyst will More ❯
successful candidate will support Senior SOC analysts in addressing the challenges of countering cyber threats, driving a proactive ethos in a dynamic environment, and providing robust threat detection and analysis within the 24x7 SOC. Key Responsibilities: To support the SOC Manager in assisting Information Management UK in meeting the challenges and demands of countering cyber threats, the role involves … the UK SOC. This includes working with other UK SOC members, the UK InfoSec Team, and the IM Domains (Customer Support and Infrastructure/Information Systems). Responsibilities cover analysis, monitoring, reporting, alerting, and investigation activities using a variety of security platforms, including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture, Anti-Malicious … methodologies and frameworks. Understanding of Malware capabilities, attack vectors, propagation, and impact. Excellent communication skills for liaising with business and suppliers. Desirable Skills & Experience (Senior Level) Proven experience conducting rootcauseanalysis and leading Tier 2 incident investigations to resolution. Demonstrated ability to develop and maintain incident response playbooks, standard operating procedures (SOPs), and runbooks to support More ❯
Employment Type: Contract
Rate: £45.00 - £85.00/hour In IR35 (PAYE & Umbrella) available
storage, backups, and Linux systems using tools such as Ansible, Terraform, and GitHub. Collaborate with cross-functional teams to align infrastructure delivery with DevOps best practices. Lead incident response, rootcauseanalysis, and ongoing support for critical infrastructure services. Define and implement infrastructure administration standards and procedures. Champion Infrastructure as Code and continuous improvement across the hosting More ❯
City of London, Greater London, UK Hybrid / WFH Options
Tate Recruitment
storage, backups, and Linux systems using tools such as Ansible, Terraform, and GitHub. Collaborate with cross-functional teams to align infrastructure delivery with DevOps best practices. Lead incident response, rootcauseanalysis, and ongoing support for critical infrastructure services. Define and implement infrastructure administration standards and procedures. Champion Infrastructure as Code and continuous improvement across the hosting More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
Maxwell Bond
resilient hybrid infrastructure solutions across Azure and traditional platforms. Collaborate with DevOps, SecOps, and development teams to support deployments and maintain secure, reliable environments. Support incident response and perform rootcauseanalysis of infrastructure-related issues. Contribute to disaster recovery and business continuity planning. Lead infrastructure product evaluations and take part in implementing new technologies. Ensure solutions More ❯
from requirements gathering to deployment Lead business and stakeholder teams to effectively translate business requirements into technical solutions keeping in mind best practices and industry standards Perform fit-gap analysis to identify opportunities to automate and make existing processes more efficient. Collaborate with various teams, including third party vendors, Enterprise Applications and Infrastructure teams on various projects and day … projects Build and foster client & peer relationships, partner with other teams to deliver mission critical applications Lead support teams and other team members to troubleshoot critical incidents by conducting rootcauseanalysis and identifying solutions Contribute to impact analysis during various application Release Cycles Own comprehensive technical documentation of integrations and other applications for document versions More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Interface Recruitment UK
setting Excellent communication skills, both written and verbal Ability to work independently and under pressure Self-motivated with good time management Experience in customer-facing roles Ability to perform rootcauseanalysis Technical documentation skills Professional attitude Knowledge of: Microsoft Office 2010+ Windows Server 2016/2019 Active Directory Administration Microsoft Exchange Server Office 365 Desirable skills More ❯