76 to 100 of 588 Root Cause Analysis Jobs

cloud infrastructure across AWS and GCP, ensuring resilience, cost efficiency, and security. Collaborate with infrastructure, architecture, and cybersecurity teams to meet compliance and governance requirements. Support live systems, conduct root cause analysis, and deliver solutions for incidents and performance bottlenecks. Skills & Experience Bachelors/Masters in Computer Science or equivalent experience. 5+ years in software engineering with More ❯

automation initiatives. Define KPIs and metrics to measure process effectiveness and recommend continuous improvement initiatives. Work with ServiceNow or similar ITSM tools to configure workflows, reports, and dashboards. Facilitate root cause analysis (RCA) and drive action plans for problem resolution. Support change advisory board (CAB) meetings and evaluate the impact of proposed IT changes. Conduct training and More ❯

for improvement and minimizing the wastage • Encouraging and building automated processes wherever possible • Identifying and deploying security measures by continuously performing vulnerability assessment and risk management • Incident management and root cause analysis • Coordination and communication with team and with customers both external and internal • Selecting and deploying appropriate CI/CD tools • Managing periodic reporting on the More ❯

Maintain and improve operational documentation Incident, Problem and Change Management: Lead and coordinate incident resolution efforts, ensuring timely and effective responses to service disruptions Drive problem management activities, including root cause analysis and remediation engineering with Architecture and Engineering team Manage the change control process, ensuring that changes are implemented in a controlled and compliant manner, minimizing More ❯

landscape maintenance. Experience maintaining the integrity and security of servers and systems. Experience developing and monitoring policies and standards for allocation related to the use of computing resources. Conduct root cause analysis and implement continuous improvements. Experience in developing and implementing testing strategies and documenting results. Work in a diverse environment and cross-train with other global More ❯

SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance More ❯

SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

The Lead Business Analyst - BISD role will serve as the lead of an experienced team of business analysts, responsible for guiding and supporting the analysis, documentation of requirements, and improvement of business processes across multiple projects. This role combines mentorship with hands-on analytical work, driving successful project delivery by ensuring that business requirements are well understood, clearly documented … to ensure optimal performance and timely project delivery. Conduct regular peer reviews and provide coaching to help team members meet project goals and deadlines. Requirements: Oversee the gathering and analysis of business requirements, ensuring accuracy and alignment with business needs. Lead the documentation of detailed business processes, user stories, and acceptance criteria, supporting the development of system enhancements. Ensure … into clear, actionable documentation (user stories, acceptance criteria, etc. Exceptional communication and interpersonal skills, with the ability to work effectively across various teams and departments. Expertise in process modeling, root cause analysis, and process improvement initiatives. Strong analytical and problem-solving skills, with the ability to leverage data to drive insights and decision-making. Experience working with More ❯

and environment standardization Build and manage CI/CD pipelines with Jenkins, GitHub Actions, or AWS Code Pipeline Perform administrative and troubleshooting tasks on Linux-based systems, including log analysis and performance tuning. Lead technical triage and root cause analysis for infrastructure-related issues Develop and deploy applications using Docker and AWS FARGATE Use CloudWatch, CloudTrail More ❯

and environment standardization Build and manage CI/CD pipelines with Jenkins, GitHub Actions, or AWS Code Pipeline Perform administrative and troubleshooting tasks on Linux-based systems, including log analysis and performance tuning. Lead technical triage and root cause analysis for infrastructure-related issues Develop and deploy applications using Docker and AWS FARGATE Use CloudWatch, CloudTrail More ❯

to review SOC alerting in collaboration with SOC analysts to effectively triage and manage Tier 1 SOC alerts to the appropriate outcome. Experience with LDAP, and application traffic flow root cause analysis. Previous experience to identify root cause from (TBC for review - Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but More ❯

testing. Work closely with development teams to integrate testing into the software development lifecycle (SDLC). Identify, document, and track defects using issue-tracking tools such as JIRA. Conduct root cause analysis and provide insights to improve product quality. Collaborate with cross-functional teams to ensure adherence to quality standards and best practices. Mentor and guide junior More ❯

and test network engineering/administration activities. Create and maintain Standard Operating Procedures (SOPs) and technical documentation. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for Root Cause Analysis and process improvement initiatives. Required Qualifications Top Secret Clearance Minimum of a Bachelor's degree in Science, Technology, Engineering and Math (preferred) with More ❯

technical guidance and mentorship to junior engineers, participate in code reviews and collaborate with cross-functional teams to translate business requirements into scalable technical solutions. Monitor system performance, conduct root cause analysis, implement corrective actions and ensure compliance with security, data governance and regulatory standards. About the Candidate The ideal candidate will possess the following: Extensive experience More ❯

technical guidance and mentorship to junior engineers, participate in code reviews and collaborate with cross-functional teams to translate business requirements into scalable technical solutions. Monitor system performance, conduct root cause analysis, implement corrective actions and ensure compliance with security, data governance and regulatory standards. About the Candidate The ideal candidate will possess the following: Extensive experience More ❯

technical guidance and mentorship to junior engineers, participate in code reviews and collaborate with cross-functional teams to translate business requirements into scalable technical solutions. Monitor system performance, conduct root cause analysis, implement corrective actions and ensure compliance with security, data governance and regulatory standards. About the Candidate The ideal candidate will possess the following: Extensive experience More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯