SLA Job Vacancies

1 to 25 of 652 SLA Jobs

Lead End User Computing Engineer

Exeter, Devon, United Kingdom
Hybrid / WFH Options
Met Office
service delivery model, including incident, problem, and change management processes. ServiceNow experience:Proven ability to utilise ServiceNow for incident logging, request fulfilment, reporting, and dashboard creation. Service Level Agreement (SLA) Management: Comprehensive understanding of SLAs and the ability to monitor and report on team performance against agreed -upon metrics . Data Analysis and Reporting: Ability to extract, analyse, and present More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Application Support Analyst

London, United Kingdom
Hybrid / WFH Options
Kurt Geiger
systems. Key Skills: 2+ years supporting over 200+ users. Excellent communication skills, capable of translating complex technical issues for non-technical stakeholders. Customer-centric mindset focused on service quality, SLA adherence, and user satisfaction. Proven leadership in cross-functional collaboration with business units, IT teams, and external vendors. Strategic thinking with a focus on immediate issues and long-term process More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line Service Desk Engineer (Weekends)

Cambridge, Cambridgeshire, England, United Kingdom
Hybrid / WFH Options
Birketts LLP
skills Mature Continual Improvement focus, including creation of Knowledge base articles and sharing technical fixes and information widely Ability to work under pressure and own initiative to meet deadlines SLA Effective team-player A commitment to ongoing Team and Personal development Ability to travel to other Birketts offices as required Equal opportunities At Birketts, our culture is driven by ambition More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Service Desk Manager

Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
Wider IM&T Teams Operational Managers Patient Experience/User Experience Leadership External: Third-Party Vendors Skills & Knowledge: Key Performance Measures Ticket resolution time First Contact Resolution Rate (FCRR) SLA compliance Customer Satisfaction Score (CSAT) Analyst utilization Support escalation efficiency Person Specification The ideal candidate will demonstrate adaptability, the ability to manage multiple priorities, and a proactive approach to issue More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

Digital Workspace Technical Product Manager

Haywards Heath, Sussex, United Kingdom
Hybrid / WFH Options
First Central Services
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Digital Workspace Technical Product Manager

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
First Central Services
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Microsoft Cloud Support Engineer with Security Clearance

Reston, Virginia, United States
Hybrid / WFH Options
Gridiron IT Solutions
such as: Roles and Responsibilities Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools Respond to incident tickets in a 24x7 operational environment to meet SLA objectives Review system logs to identify and mitigate system issues Leverage knowledge base to help troubleshoot, identify and resolve systems issues; Update knowledge base troubleshooting guides and lessons learned as More ❯
Employment Type: Permanent
Salary: USD 110,000 Annual
Posted:

2nd Line Support Engineer

London, United Kingdom
Hybrid / WFH Options
Gold Group
Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum + Benefits
Posted:

2nd Line Support Engineer

London, South East, England, United Kingdom
Hybrid / WFH Options
Gold Group Ltd
Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

Senior O365 Engineer with Security Clearance

Washington, Washington DC, United States
Prism, Inc
shared calendars. Assist users with PST mapping, modification, and restoration. Complete shift logs and ensure seamless turnovers. Reply to all customer inquiries within the required SLA and MTTR (Service Level Agreement and Mean Time To Resolution). Document issues thoroughly and escalate to next-tier support, as necessary. Monitor systems consoles and remediate alerts promptly. Perform server builds and decommissions More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Windows Systems Engineer - Part Time with Security Clearance

Chantilly, Virginia, United States
Convirgence
Contractor shall participate in the design, installation, configuration, testing, acceptance, and documentation for information system changes to hardware and software. The Contractor shall help the organization meet KPI and SLA requirements by proactively monitoring the information system logs and alerts. The Contractor shall ensure Backups and Disaster Recovery operations are successful. The Contractor shall test application performance for potential bottlenecks More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Digital Field Engineer

Colchester, United Kingdom
Hybrid / WFH Options
Essex Partnership University NHS Foundation Trust
will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT … Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods. To provide and receive complex or sensitive information and escalations More ❯
Employment Type: Fixed-Term
Salary: £29970.00 - £36483.00 a year
Posted:

Network Engineer 3 - Washington, DC with Security Clearance

Milwaukee, Wisconsin, United States
M.C. Dean
to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Network Engineer 4 - Washington, DC with Security Clearance

Milwaukee, Wisconsin, United States
M.C. Dean
to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Workspace Analyst

Glasgow, Scotland, United Kingdom
Getronics
service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to function as a business. Role Purpose: The suitable candidate for this role will play an important part in delivering … compliance and configuration policies. Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact. Update the customer and the ITSM ticket throughout the lifecycle of it. Liaise with the Service Desk, other Getronics resolver groups, the customer and vendors … relevant customer and Getronics policies and procedures. Discuss any assigned tickets for which you need assistance with senior colleagues or management. When a ticket is in risk of breaching SLA, escalate to management. Secondary responsibilities Execute recurring operational activities according to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer More ❯
Posted:

IT Support Technician, 1st Line, Windows, Support, Woodstock, Oxfordshire to £26K

Woodstock, Oxfordshire, England, United Kingdom
Ascend Consulting
for this role. The role: The IT Support Technician will provide support to a diverse group of approx. 1250 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware More ❯
Employment Type: Full-Time
Salary: £20,000 - £26,000 per annum
Posted:

IT Support Engineer

Crawley, West Sussex, United Kingdom
Hybrid / WFH Options
Paradigm Employment Services
environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯
Employment Type: Permanent
Salary: £30000/annum
Posted:

IT Support Engineer

Brighton, Brighton and Hove, East Sussex, United Kingdom
Hybrid / WFH Options
Paradigm Employment Services
environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯
Employment Type: Permanent
Salary: £30000/annum + Company Benefits
Posted:

Software Engineer (Tester)

Warrington, Cheshire, United Kingdom
Thermo Fisher Scientific Inc
Escalating any discovered issues to the relevant teams. Ad-hoc Responsibilities: Monitor, respond, resolve and escalate calls logged to the team within Vantage's Incident management system within agreed SLA's. Ensure IG and IT security is maintained to standard. Any other duties that may reasonably be considered as falling under the remit and responsibilities of this post. Requirements: Essential More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Network Engineer 2 - Washington, DC with Security Clearance

Milwaukee, Wisconsin, United States
M.C. Dean
sites, as required Design: Assist in a design process of new networks Work with comm teams to appropriately model the network and throughput parameters Maintain network designs for each SLA classification. Assists Senior Engineers in preparation of Designs, including: Subsystem Designs (CAD/Panels/Layouts/Wiring/Hardware/Communications) Plans and Design Procedures and Fixtures for PITCO … and accuracy of output. Performing research on available technologies and products as needed by the Operations or Project managers. Works with vendors to provide support required to meet internal SLA's Managerial Responsibilities: Assists senior engineers in preparation of Bids and Proposals cost estimates and supporting documentation Qualifications Clearance/Citizen Type: Applicants selected will be subject to a government More ❯
Employment Type: Permanent
Salary: USD 86,720 Annual
Posted:

IT Service Desk Analyst / 1st Line Support Analyst

Leeds, West Yorkshire, Yorkshire, United Kingdom
DGH Recruitment
first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

C004193 Sr Engineer Digital Collab EUD NS BELGIUM - 18 Jul RELAUNCH

London, South East, England, United Kingdom
Park Lane Recruitment Ltd
and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS); Working knowledge of ITIL (Services Management (i.e. SLA compliancy)). Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues; Excellent communication and interpersonal skills, with the ability to interact effectively with More ❯
Employment Type: Contractor
Rate: Salary negotiable
Posted:

Customer Success Manager

Edinburgh, United Kingdom
Hybrid / WFH Options
Core Technology Systems Limited
Manager will be responsible for high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business … Ensure regular Planning and Service Delivery Reviews with clients take place and where possible, attend those meetings. • Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer resource consumption. • Manage relationships with the customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client … attitude. Ability to take a methodical approach to service issues. Demonstrated initiative and a proactive mindset. Aptitude for collaborative work with others. Ability to work under pressure to meet SLA's and remain calm in stressful situations. We offer: Work from home contract but alternatively, you can also work from our offices (London, Manchester, Milton Keynes, Glasgow or Edinburgh). More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Systems Administrator with Security Clearance

Burke, Virginia, United States
ALTA IT Services
/3 on, 4 off The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix … The Operations Support Technician also provides oversight of the incident management process and the change execution process. The daily tasks are described as follows: • Conducting real-time, pro-active SLA Compliance monitoring of computers, cloud and network resources across the enterprise. • Responding, triaging, and troubleshooting system alerts indicating issues with data center components. • Conducting hands-on administration and triage of … to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments • Maintaining extremely accurate, high level reporting of all issues • Connectivity monitoring and SLA Compliance of cloud-based systems • Provisioning thin client software • Actively contributing to continual improvement of IT Operations and processes What level of Education, Certification and Experience are ideal? • Bachelor's More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

IT Business Analyst (ServiceNow Reporting)

City of London, London, England, United Kingdom
Human Capital Ventures
service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated and custom reports from ServiceNow More ❯
Employment Type: Full-Time
Salary: £34,000 - £40,000 per annum, Inc benefits
Posted:
SLA
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£47,500
90th Percentile
£61,625