1 to 25 of 712 SLA Jobs

systems. Key Skills: 2+ years supporting over 200+ users. Excellent communication skills, capable of translating complex technical issues for non-technical stakeholders. Customer-centric mindset focused on service quality, SLA adherence, and user satisfaction. Proven leadership in cross-functional collaboration with business units, IT teams, and external vendors. Strategic thinking with a focus on immediate issues and long-term process More ❯

Identify root causes through techniques like log analysis and packet captures Escalate incidents to appropriate resolution teams and coordinate actions Communicate with customers to provide status updates and meet SLA obligations Create detailed documentation of each incident including cause, actions taken, lessons learned Maintain accurate logs and audit trails of all NOC activities Suggest preventative measures and improvements to enhance More ❯

skills Mature Continual Improvement focus, including creation of Knowledge base articles and sharing technical fixes and information widely Ability to work under pressure and own initiative to meet deadlines SLA Effective team-player A commitment to ongoing Team and Personal development Ability to travel to other Birketts offices as required Equal opportunities At Birketts, our culture is driven by ambition More ❯

Wider IM&T Teams Operational Managers Patient Experience/User Experience Leadership External: Third-Party Vendors Skills & Knowledge: Key Performance Measures Ticket resolution time First Contact Resolution Rate (FCRR) SLA compliance Customer Satisfaction Score (CSAT) Analyst utilization Support escalation efficiency Person Specification The ideal candidate will demonstrate adaptability, the ability to manage multiple priorities, and a proactive approach to issue More ❯

station logs, monitoring chat rooms, and communicating ongoing impacts to service operations • Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends • Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services • Supports the Government with Situational Awareness of world … that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. • Executes against established Service Level Agreements (SLA). • Documents resolutions and updates self-help and staff knowledge bases. • Alerts management to recurring problems and patterns of problems. Required Qualifications: • An Active TS/SCI Clearance with Polygraph More ❯

/3 on, 4 off The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix … The Operations Support Technician also provides oversight of the incident management process and the change execution process. The daily tasks are described as follows: Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise. Responding, triaging, and troubleshooting system alerts indicating issues with data center components. Conducting hands-on administration and triage of … to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments Maintaining extremely accurate, high level reporting of all issues Connectivity monitoring and SLA Compliance of cloud-based systems Provisioning thin client software Actively contributing to continual improvement of IT Operations and processes Required Qualifications: Requires TS/SCI Clearance with the ability to More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

like netmom, windbg, and custom application tools Manage reporting and evidence for proper configuration settings within the environment Respond to incident tickets in a 24x7 operational environment to meet SLA objectives; including scheduled weekend support Perform patching and system updates on cloud servers Coordinate the resolution of on-prim systems Review system logs to identify and mitigate system issues Leverage More ❯

such as: Roles and Responsibilities Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools Respond to incident tickets in a 24x7 operational environment to meet SLA objectives Review system logs to identify and mitigate system issues Leverage knowledge base to help troubleshoot, identify and resolve systems issues; Update knowledge base troubleshooting guides and lessons learned as More ❯

established SLAs. Monitor Service requests and Change requests to ensure accurate completion of work by teams on schedule. Project Monitoring and Control: Tracking project progress, monitoring performance against established SLA's, metrics, and taking corrective actions as needed. Quality Assurance: Ensuring that all project deliverables meet defined quality standards and requirements. Team Leadership: Leading and mentoring project teams, fostering a More ❯

Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯

Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯

shared calendars. Assist users with PST mapping, modification, and restoration. Complete shift logs and ensure seamless turnovers. Reply to all customer inquiries within the required SLA and MTTR (Service Level Agreement and Mean Time To Resolution). Document issues thoroughly and escalate to next-tier support, as necessary. Monitor systems consoles and remediate alerts promptly. Perform server builds and decommissions More ❯

Contractor shall participate in the design, installation, configuration, testing, acceptance, and documentation for information system changes to hardware and software. The Contractor shall help the organization meet KPI and SLA requirements by proactively monitoring the information system logs and alerts. The Contractor shall ensure Backups and Disaster Recovery operations are successful. The Contractor shall test application performance for potential bottlenecks More ❯

will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT … Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods. To provide and receive complex or sensitive information and escalations More ❯

monitoring alerts, events, notifications and reports on network environments), and working with Systems Administrators to guide proactive monitoring - 20% Respond to tier 2 service desk tickets, production outages to SLA and procedure - 10% Wireless Network technology, especially Cisco, and especially where management controllers are deployed. Implementing QoS initiatives to support video and voice communications. Cisco phone systems Cisco UCS Cloud More ❯

to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯

to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯

service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to function as a business. Role Purpose: The suitable candidate for this role will play an important part in delivering … compliance and configuration policies. Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact. Update the customer and the ITSM ticket throughout the lifecycle of it. Liaise with the Service Desk, other Getronics resolver groups, the customer and vendors … relevant customer and Getronics policies and procedures. Discuss any assigned tickets for which you need assistance with senior colleagues or management. When a ticket is in risk of breaching SLA, escalate to management. Secondary responsibilities Execute recurring operational activities according to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer More ❯

for this role. The role: The IT Support Technician will provide support to a diverse group of approx. 1250 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware More ❯

environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯

environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯

Escalating any discovered issues to the relevant teams. Ad-hoc Responsibilities: Monitor, respond, resolve and escalate calls logged to the team within Vantage's Incident management system within agreed SLA's. Ensure IG and IT security is maintained to standard. Any other duties that may reasonably be considered as falling under the remit and responsibilities of this post. Requirements: Essential More ❯

hotfixes, and service packs across the organization's IT infrastructure on the SIPR network to meet DAF mission requirement. Manage the entire application patching lifecycle, while tracking all relevant SLA/SLRs and provide reports as required. More About The Role: Create, test, and optimize patch deployment packages and task sequences. Monitor patch compliance and generate reports for management and More ❯