201 to 225 of 773 SLA Jobs

Identify gaps in ownership, reporting, or evidence Incident Reporting & Visibility Produce routine security incident reports and dashboards Assist in monitoring: Incident volumes Resolution performance SLA compliance Escalation trends Support governance forums through accurate reporting and status updates Governance & Process Compliance Support adherence to agreed incident management processes Ensure supplier activities ...

technical teams within an MSP environment. Proven experience managing Service Desk, Projects or Technical Services teams. A strong understanding of service delivery, KPIs and SLA management. Experience managing customer escalations and complex technical environments. Excellent leadership and people development skills. Strong commercial awareness and customer relationship management experience. Experience supporting ...

Identify gaps in ownership, reporting, or evidence Incident Reporting & Visibility Produce routine security incident reports and dashboards Assist in monitoring: Incident volumes Resolution performance SLA compliance Escalation trends Support governance forums through accurate reporting and status updates Governance & Process Compliance Support adherence to agreed incident management processes Ensure supplier activities ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations. Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders. Experience Needed Strong experience operating AI, analytics or technology platforms in production. Solid DevOps experience ...

operational running of the platform both in the cloud and onsite at its clients. Day to day the Technical Account Manager will:· Produce Steerco SLA/KPI decks – attend monthly, quarterly service review and steer-co calls· Be the escalation point for regional clients – deftly handling issues and managing process ...

compliance. Define and enforce quality standards, service‐transition rigour, and security compliance to enhance operational performance across metrics such as availability, workload utilisation, and SLA adherence. Serve as a senior technical leader, setting technical direction, resolving escalations, and clearly communicating complex technical matters to senior stakeholders. Manage key stakeholder expectations ...

prioritiesparticularly in a fast-evolving sector like EV charging. Desirable Demonstrable experience managing outsourced service providers/O&M contracts day-to-day including SLA enforcement, escalation handling, and field-based compliance or quality assurance (e.g. SV&O, audits, site inspections). Experience balancing long-term asset strategy with ...

installation, testing, fault finding and decommissioning Allocating workloads, managing resources and supporting shift coverage Coordinating with clients, internal teams and third-party vendors Monitoring SLA performance and escalating issues Supporting incident management and first-line technical troubleshooting Maintaining H&S, quality and client standards Managing documentation, reporting, assets and ticketing ...

ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven environment. Ability to obtain and maintain customer security clearance where required. Desirable Qualifications ITIL Foundation. CompTIA Server+. Dell, HPE, Lenovo or Cisco certification. Datacentre ...

live readiness criteria. Service Management and Support Provide second and third-line technical support for live integrations, automations, and in-house applications within an SLA-driven environment. Diagnose and resolve complex application, interface, and automation faults, providing safe workarounds where immediate resolution is not possible. Participate in incident, problem ...

multi-dimensional capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals.- Ensure teams have prepared for the right number of staff available at the right time. Closely collaborate with Partner Operations Managers to coordinate with ...

governance Experience operating within ITIL‐aligned incident, problem, and change management frameworks Track record of supporting strategic, high‐revenue clients with strict SLA commitments Experience driving resilience, high availability, and disaster recovery strategies Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified ...

product area, driving a culture of continuous improvement. Provides monthly reporting to C & C T Director as needed including velocity of projects, product SLA’s and KPI’s, Project spend detail and forecasting to budget. Manages and reports on Product portfolio budget aligned to business unit requirements Working with Business ...

site Careers |Ashurst Perkins CoieAbout you: The successful candidate will have: Relevant Cyber Security and/or IT experienceExperience in metric reporting andKPI/SLA managementExperience with securitytechnologies such as firewalls, SIEM, DLP and endpoint protectionExperience working with Jira, AzureDevOps, ITSM tools such as Cherwell and ServiceNow and the MSOffice ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

Strong operational ownership mindset Ability to manage multiple remediation streams in parallel Clear communication with technical and non‐technical stakeholders Comfortable handling escalations and SLA‐driven delivery Good documentation and reporting discipline Preferred/Nice To Have Experience in managed security services Exposure to: Policy compliance scanning Cloud posture/ ...

implement, and track quantitative and qualitative metrics to measure the success of projects, people, and processes, including client satisfaction, time-to-value, go-live SLA adherence, retention, gross margin, automation improvements, and employee attrition. Lead SteerCos and client implementation reviews, acting as a confident, knowledgeable, and patient escalation point ...

Testing, you will be a key contributor in enabling secure software delivery. Key ResponsibilitiesService Delivery SupportOversee performance and quality of services delivered, ensuring SLA and KPI compliance. Conduct regular client reviews to identify enhancement opportunities. Manage the execution of secure development and testing services across projects. Serve as a point ...

Strong operational ownership mindset Ability to manage multiple remediation streams in parallel Clear communication with technical and non‐technical stakeholders Comfortable handling escalations and SLA‐driven delivery Good documentation and reporting discipline Preferred/Nice to Have Experience in managed security services Exposure to: Policy compliance scanning Cloud posture/ ...

Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas ...

resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents … ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team ...

resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents … ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team ...

reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support … User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements ...