201 to 225 of 712 SLA Jobs

ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). Primary Responsibilities: The individual will adhere to and improve standard operating procedures (SOP's) in a matrixed organization supporting the prime contractor and CMS. Along with a demonstrated ability More ❯

PKI and Key Management. Perform Windows, Server and Active Directory services. Assess and remediate the design and implementation of PKIs to mitigate cybersecurity risks. Manage applicable Service Level Agreement (SLA) timelines and enhance the efficiency of the PKI process. Manage the configuration of PKI systems and test PKI systems before deployment to operations/production. Create and maintain system documentation. More ❯

business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue More ❯

customer ticket, identifying the underlying cause and managing the implementation of a permanent solution or escalating to a Senior Engineer as necessary. Managing and working to internal and customer SLA's, escalating any concerns. Action Hardware and software installations. Create and maintain customer specific infrastructure documentation within the IT Glue Knowledge System. Work closely with the Senior Engineer, sharing information More ❯

To allocate more complex service issues to the relevant IT Support member • To arrange for external technical support where problems cannot be resolved in house • To ensure that all SLA's are met • To maintain an inventory of computer assets with the aim to have continual stock available(within reason) Experience & Qualifications Knowledge of core enterprise IT systems, infrastructure, and More ❯

To allocate more complex service issues to the relevant IT Support member • To arrange for external technical support where problems cannot be resolved in house • To ensure that all SLA's are met • To maintain an inventory of computer assets with the aim to have continual stock available(within reason) Experience & Qualifications Knowledge of core enterprise IT systems, infrastructure, and More ❯

customer-initiated tickets Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service More ❯

Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯

Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯

be part of our busy service desk. You will respond to IT incidents via our ticketing system working with colleagues to ensure tickets are completed within the customers agreed SLA’s. Role The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows. Quickly assimilating new technologies, being able to More ❯

the project to meet customer requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages with third parties to More ❯

system deficiencies and recommend solutions Developing Service Level Indicators (SLI) for IT systems and services Developing Service Level Objectives (SLO) for IT systems and services Developing Service Level Agreements (SLA) for IT systems and services Maintenance and continuous improvement of the processes, standards, policies, working methods and tools Ensure appropriate tools and processes are in place to have a development More ❯

complete calls and the details of actions performed to troubleshoot/resolve support calls Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s Identifying trends and critical issues and escalating them to other team members or management, as required To be proactive in identifying areas for improvement and bringing these ideas to More ❯

gaps and discrepancies in information gathered during the Due Diligence process Assist in the analysis of current processes and recommends solutions and improved processes. Assist in the documentation of SLA, operating models and transition plans. Drafts/review/negotiate detailed requirements and documentation such as scope of services Lead the assigned junior team members, Business analysts, (BA) to record More ❯

internal solutions to unmet client needs Respond to routine client queries and escalate issues where needed. Contribute to preparation of business reviews, presentations, and reports. Track account metrics including SLA performance, client satisfaction, and operational KPIs. Support opportunity tracking and contribute to renewal preparation and upsell coordination. Ensure internal systems and documentation are up to date and accurate. Stay current More ❯

and external customers as required by telephone and email. Liaise and work with other departments to deliver projects as required Provide cover for other team members within Configuration Meeting SLA Escalating when required Process and Manage Configuration Failures Customer Satisfaction First point of escalation for queries from ISP, other LTS teams and internal customers Ensure customer satisfaction by communication and More ❯

Receiving and managing service escalations and managing the customer improvement plans to ensure customer satisfaction Ownership of the governance between service operations and the internal customer (monthly meetings, monthly SLA and financial reporting), including the generation and management of the customer data Ownership, preparation and execution of monthly governance meetings with the customer focussed on the discussion of the strategic More ❯

escalations to ensure timely resolution of customer issues. Contribute to identifying improvements in the support of hardware, software, or infrastructure related services. Work to meet program service level agreements (SLA's) to resolve customer issues. Provide one-on-one and small group training in the use of applications (COTS & GOTS) and devices to new users and IT Mart visitors. Install More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

data centers, you will be involved in: - Provide support and assistance to the onsite operations team, in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA). - Perform rack installs, rack decommissioning, and facility management. - Provide operational readings and key performance indicators to make sure uptime is maintained. - On-site management of contractors, subcontractors and vendors More ❯

MI packs for senior management. Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer forecasts to align resource planning. Identify and recommend process and productivity More ❯

operate our production services. Collaboration skills will be required to work closely with other engineering teams to ensure services and systems are highly stable, meet performance Service level agreements (SLA), and meet the expectations of internal and external customers and users. By applying to this position, you are being considered for multiple like career stages within our organization. Microsoft's More ❯

facilitation of resource allocation based on work load 6.Coordinating tickets that cross organizational boundaries to ensure customer satisfaction 7.Preparing daily reports on Incidents/Change/Problem tickets and SLA status 8.Preparing summary report on all Major incidents occurring on shift 9.Coordinating resources with teams across disciplines to ensure SLA targets are met 10. Coordinating resolution for high priority tickets More ❯