201 to 225 of 586 SLA Jobs

trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »

of our Fibre Clients on request. • Sourcing stock at short notice. • Liaising with other departments to allow for Fibre jobs to be undertaken within SLA’s. • Covering Jeopardy jobs and providing clients with information regarding completed work vs jobs that may rescheduling/fail. • Dealing with escalations and finding the more »

of escalation when required. Manage supplier relationships working closely with the ITV procurement and SIAM teams, monitoring performance against defined Key Performance Indicators and SLA's, actioning contract renewals, updating operational budget forecasts. Facilitate regular service reviews with key stakeholders including users, vendors and senior management to manage the service more »

for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring more »

hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to service level agreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »

levels of operational delivery. Being accountable and responsible to support the operational delivery of data for a wide range of use cases. Adhering to SLA's and Operational Level Agreements. Inspiring the data teams to provide the highest level of quality to customers. This is a great opportunity to join more »

and technical support services to customers, and assist with the administration of service desk systems Contribute to the delivery of customer Service Level Agreements (SLA) to ensure required quality and performance standards are met Prepare and maintain process documentation in line with our quality policy Responsibilities for performance and mangement more »

fully supporting our customer. Key responsibilities: · Supporting web-based applications that are developed in-house · Responding to all customer support incidents within the agreed SLA timescales · Taking ownership of all assigned incidents and progressing these through to resolution, ensuring the customer is kept informed of incident progress · Fully investigating the more »

technical issues efficiently, keeping customers informed throughout the process. Ensure all incidents are resolved satisfactorily and documented accurately. Prioritize tasks effectively to meet service level agreement targets. Monitor network availability and coordinate actions as needed. Handle service requests with professionalism and efficiency. Requirements: Previous experience in a technical or customer more »

Network Services Process orders and complex orders for customers and channel Partners Manage group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintain effective communication with all customers/suppliers and partners Be competent on all supplier portals and Communication processes Identify any errors more »

the UK. Application Support Analyst Glasgow/Hybrid £25,000 - £30,000 Day-to-Day: Respond to tickets delivered to the service desk within SLA requirements. Perform initial troubleshooting steps including investigating server, networking, and database errors. Analyse log files and escalate to level 3 where appropriate. Document troubleshooting steps more »

focuses on responsibilities outside of development tasks. Responsibilities Becoming the Technical Service Owner for assigned Applications/Technologies Ensuring support services meet our committed SLA’s & KPI’s are on target Conducting technical training/knowledge transfer when required to internal technical teams Managing the onboarding of new Global Technical more »

Your duties and responsibilities in this role will consist of: To learn and develop technical skills Support the Technical Support Engineer Answer tickets within SLA Create knowledge articles Learn all products used Learn about the implementation cycle Learn about the Sales process Learn about the development lifecycle Maintain and Improve more »

of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management more »

of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management more »

of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management more »

of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management more »

tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers of Windows operating system and associated technologies of peripherals and their maintenance – printers, scanners SLA focused and familiar with call management products with support procedures, scripts, and processes troubleshooting skills of Payment Card Industry (PCI) compliance would be desirable to more »

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would more »

career, especially if you're proven within the field and have trained or led small teams previously within DevOps. Key Outcomes: Maintaining the highest SLA uptimes Consolidation, improvement and expansion of our cloud infrastructure offering Increased visibility of cloud estate and health metrics Greater control and management of infrastructure for more »

outcomes and remediation. Ensuring to deploy all client objectives and goals across the company. Managing the performance and activities of the business against client SLA’s. Creation of the best-in-class services industry within this sector. Competitor activity – understand who is doing what in the marketplace. New product needs more »

with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »

sources Efficiently investigating or escalating support tickets to 3rd line support as appropriate Ensuring that support tickets are tracked and prioritised according to their SLA Liaising with NHS and other customers via phone, tickets, and email. Documenting support and system processes for the Support Team Working closely with existing team more »

as by working with multiple internal and external Bell, client and other supplier teams to ensure adherence to set KPI’s and contractually agreed SLA’s and OLA’s. The Role Supporting Technology Practice customer by providing new and replacement laptops and collection of leaver and faulty devices for site more »

Includes changing tonners, fusers, drums Etc.) Be able to assist at short notice with Sev2 tickets anywhere on the network to assist in saving SLA (The numbers will be very low around this 2 a month approx.) Relational Skills * Ability to deliver great customer experience in a very active environment more »