51 to 75 of 247 SLA Jobs

users. Performs administrative responsibilities for IT, and ensures customer procurement requests for computing hardware, software, or mobile devices are handled efficiently and within SLA's. Manages the process for the communication of outage/emergency activities to the organization. Manages vendor relationships as it depends on daily operational needs. Performs ...

work will include, but not limited to the following areas: Resolve a high percentage of first-line tickets at first contact in line with SLA targets Accurately log all customer contacts (phone, email, walk-up) as tickets with complete details Proactively manage open tickets, ensuring timely updates and closure Prioritise ...

situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops ...

Identifying additional service or upgrade opportunities and feeding them back to internal teams Communicating clearly with the service team and other internal departments Supporting SLA delivery and highlighting potential risks to the Service Manager Carrying out any other duties reasonably required within the role What We're Looking ...

weekends. Flexibility to work multiple shifts as and when required. Willingness to work shifts and out-of-hours based on project requirements. Adhering to SLA/OLA. Handling tickets and requests. Handling severity incidents and availability for on-call (on ROTA basis). Key Skills/Knowledge Azure DevOps Engineer ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows ...

testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility ...

bespoke and newly introduced applications. Perform application troubleshooting, installation, and reinstallation. Log and manage incidents, service requests, and changes using an ITSM tool, ensuring SLA compliance. Support office moves, including surveys, ad-hoc requests, post-move support, and project-related relocations. Provide multi-function device (MFD) and printing support, including ...

Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc• Some experience using a Ticketing system/working to SLA’s will be advantageous• Great communication skills (in person and via telephone) - excellent written and spoken English is essential• Personable, with the ability to build rapport ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

quotes for equipment and services You’ll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance. What we’re looking for 3+ years’ experience within an MSP or ISP environment Strong knowledge of Windows Server, Active Directory, DNS, DHCP & Group ...

where necessary escalated to a 2nd or 3rd line support team member. Working within a team to ensure all calls are responded to within SLA targets & requirements. Building and maintaining Desktops/Laptops (HP & Dell). Ensuring that support tickets are dealt with promptly and appropriately. Reasonable understanding ...

delivering a first-class customer experience. The 2nd Line Support Technician Role Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated Partaking in IT projects includes upgrades and rollouts for new hardware and software Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/ ...

MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 3+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

speak with candidates with 2+years broad IT experience doing L1, ideally in an MSP environment. Your Responsabilities: Manage all Incidents and service requests within SLA Log Incidents and Requests accurately in the PSA Tool (Autotask) Resolve technical problems with software applications or network systems Record all actions, updates and time ...

software applications Take ownership and manage Service Desk tickets through the triage, referral to third-party suppliers, or IT colleagues to closure within service level agreement boundaries Deliver 1st and 2nd line customer-focused support for diverse and complex technology & change (T&C) systems across the Association, both ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

right solution. You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You’re a team player – got your ...

Diagnosis and resolution of basic software, hardware, and network issues (Wi Fi, VPN, DNS) Management and documentation of customer requests in the CRM, ensuring SLA compliance and supporting KPI performance Continuous maintenance of the internal knowledge base (FAQs, troubleshooting guides, templates) Act as "the voice of the customer," advocating ...

isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues. •Develop and refine troubleshooting guides, runbooks ...

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. ...