51 to 75 of 739 SLA Jobs

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

management Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls Windows Server Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration Professional Requirements Excellent written and spoken English Outstanding More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

Responsibilities Operational Maintenance and configuration of our clients existing environments (server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users, key stakeholders and More ❯

Responsibilities Operational Maintenance and configuration of our clients existing environments (server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users, key stakeholders and More ❯

point of coordination IT support requests by phone, email, ticket and on various MJQ Sites. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1st line support to end users for Microsoft Office Solutions. To provide 1st line support to end users for hardware issues. To provide 2nd line support More ❯

environments. This role is ideal for someone with strong troubleshooting skills, proven MSP experience, and a proactive, customer-focused approach. Key Responsibilities Resolve incidents escalated from 1st Line within SLA targets. Support and administer telecoms platforms (Gamma Horizon, Giacom, SIP Trunk Call Manager). Manage telecoms tasks such as call diverts, number changes, and diagnostics. Liaise with third-party providers More ❯

customer expectations. This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills. Job Duties Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a satisfactory working condition. Perform all types of scheduled maintenance activities for your assigned area including, but not limited to; system inspections, preventive maintenance More ❯

customer expectations. This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills. Job Duties Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a satisfactory working condition. Perform all types of scheduled maintenance activities for your assigned area including, but not limited to; system inspections, preventive maintenance More ❯

customer expectations. This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills. Job Duties Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a satisfactory working condition. Perform all types of scheduled maintenance activities for your assigned area including, but not limited to; system inspections, preventive maintenance More ❯

certifications/training, may be considered as a substitution for a college degree A minimum of 3years' experience in Service Desk Support, using a formal ticketing tracking system and SLA metrics Proficient in Microsoft Windows and Active Directory Basic understanding of networking principles and protocols Experience with Microsoft DNS, DHCP, and File Services Extensive understanding of VPN and MFA General More ❯

users and operators on a limited basis and/or may write training procedures . Participate in on-going training and departmental development . independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies . Work on value adding activities such Knowledge base update and management, Training freshers, coaching More ❯

with a cyber-first approach, including: Remote Management and Monitoring (RMM) EDR/MDR solutions Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams) Patch and asset management Backup and recovery SLA-driven, ticket-based support (Halo or similar) The Role As an IT Support Engineer , youll provide remote support to customers across the UK, resolving issues across endpoints, users, and networks. More ❯

with a cyber-first approach, including: Remote Management and Monitoring (RMM) EDR/MDR solutions Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams) Patch and asset management Backup and recovery SLA-driven, ticket-based support (Halo or similar) The Role As an IT Support Engineer , you’ll provide remote support to customers across the UK, resolving issues across endpoints, users, and More ❯

with a cyber-first approach, including: Remote Management and Monitoring (RMM) EDR/MDR solutions Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams) Patch and asset management Backup and recovery SLA-driven, ticket-based support (Halo or similar) The Role As an IT Support Engineer , you’ll provide remote support to customers across the UK, resolving issues across endpoints, users, and More ❯

with a cyber-first approach, including: Remote Management and Monitoring (RMM) EDR/MDR solutions Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams) Patch and asset management Backup and recovery SLA-driven, ticket-based support (Halo or similar) The Role As an IT Support Engineer , you’ll provide remote support to customers across the UK, resolving issues across endpoints, users, and More ❯