26 to 50 of 105 Service Delivery Jobs in the North of England

Head of Service Operations Centre A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost managed services organisations. The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery … Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership The Person The right person will … have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed more »

IT Service Manager: Pay up to £36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be … Delivering successful outcomes in this role, the main responsibilities you will have include: You will have line management responsibilities, leading an established team of Service Managers. You will manage end user communication and expectations, providing high quality support for all end users. Plan, schedule and coordinate resources to ensure … effective service delivery of business critical systems used by Counter Fraud Compliance & Debt (CFCD). This is the largest business directorate impacting DWP live estate with approximately 9,000 colleagues. Maintain stakeholder relationships and will liaise effectively and courteously with colleagues. You will be expected to work occasional more »

an experienced Registered Manager, to join one of our well established clients based in the Rochdale, Greater Manchester area. The aim is to provide service that achieves positive outcomes for service users and families/carers facilitating maximum independence, dignity, choice and control, through person centred planning and … notifications to CQC and to be responsible for the completion and oversight of relevant records and audits to comply with regulations. To ensure that service users have their needs met and the service meets the standards set in the Statement of Purpose; safeguarding service users and ensuring … the provision of high standards of care practice and the achievement of defined quality standards for service delivery. To be responsible for the development and maintenance of care planning systems and systems for case recording in accordance with regulatory requirements; responding to complaints and investigating as appropriate. To provide more »

As a Senior Regional Service Engineer, you will join a dedicated service team, where you will play a pivotal role in upholding the Krcher brand while delivering exceptional service to their customers. Within this role you will predominantly, maintain and repair across the North West ideally located … cover Blackburn, Bradford, York. This role offers an exciting opportunity to contribute to the growth and success of Krcher by providing first class professional service and support for industrial cleaning equipment. Krcher, a globally recognised leader in cleaning technology renowned for commitment to innovation, quality, and customer satisfaction, Krcher … offers a dynamic work environment where employees can excel and grow professionally. Key Responsibilities for the Senior Regional Service Engineer Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery Serve as a custodian of the Krcher brand, embodying more »

the digital world? Look no further! I am working with a client that is a leading engineering and design consultancy, to find a Solution Delivery Leader to join their dynamic team shaping the future across various global sectors. My client values all of their employees and believes their strength … lies in their diverse team, where every voice matters. As a Technology Solutions Delivery & Support Team Leader, you'll lead with industry-leading technical expertise and lead efforts to tackle their clients' toughest challenges and drive transformational activities. Your role will involve growing and developing technical capabilities, ensuring seamless … service delivery and support. Your day to day will be varied but you can expect to: Lead and empower the Solution Delivery & Support team Develop team capabilities to meet current and future demands Contribute proactively to strategic objectives Manage team resourcing, recruitment, and deployment Provide technical leadership more »

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews … of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point of escalation when required more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

that the portfolio PC services are being effectively discharged. Support the development and embed a Project Controls framework (aligned to the UK PMA and Delivery Operations delivery strategies) and drive the correct behaviours across the PC team; to maintain an effective Project Controls service to the NNL … of Project Controls related actions arising. Support and manage the Project Controls framework, systems and resources to deliver an effective cost control and reporting service to Project Managers and Sponsors within the portfolio. Provide senior-level Project Controls oversight on more complex NNL projects/programmes (Class … stakeholders (as required). The Ideal Candidate Essential CriteriaforProject Controls Lead: Demonstrable experience of senior line management/leadership responsibility in a Project Controls delivery environment. Demonstrable experience of successfully delivering/leading Senior Project Controls services on complex projects/programmes/portfolios. Experience of involvement in strategic more »

Field Service Engineer £32,000 Manchester Area Benefits: Car allowance or company car We have a fantastic opportunity for a Field Service Engineer to become part of an established business within the Managed Print and Technology industry. As Field Service Engineer you will be based out of … focussing on clients within the surronding area, ensuring that clients issues are being dealt with quickly and efficiently to keep equipment running. As Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met … in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and experience: Previous experience within Technical Service within the Managed Print industry. more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements … and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to more »

play a key role in the support of new and existing software applications. Development of existing IS controls that originate from within the IS Service Delivery function. The principal objectives of the role are: Support the Application and Integration Manager To act as the internal technical expert for … requests in line with associated documented processes Design and document and/or re-design and manage the implementation of process controls Implementation of service enhancements Generation and delivery of both regular and ad-hoc IT related reporting and MI Timely escalation of issues to your line manager … Effective communication to IT teams, 3rd party IT vendors and Speedy Business units Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed Provide support to Business Strategic projects as required Conduct additional ad hoc duties as required Promote participation more »

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »

team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer service delivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their Merseyside … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. … Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate … shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability more »

join our team in the North West region. The Senior Network Planner will provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency, winter and sever weather response plans. The Senior Network Planner will also lead in liaison with local resilience forums (LRFs) and … escalating to the Network Availability Manager any issues which cannot be addressed. To proactively analyse the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Proactively liaise with regional Operations colleagues (e.g. Service Delivery and Scheme Delivery) and wider internal and external stakeholders to optimise network availability and minimise the impact of planned and unplanned events on customers. Take responsibility for the health and safety of the wider teams and yourself by challenging, reporting and acting on any unsafe activities or conditions. more »

ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available. Key Accountabilities: A Senior Network Engineer … well as building, administering, supporting, and maintaining solutions as directed. You will be expected to: Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement Coach and mentor junior team members, and assist in the provision of first-class services … more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex more »

to embark on an exciting journey into the world of data? We are currently seeking a passionate and ambitious individual to join our IT Service Delivery Management team as a Data Foundations Apprentice at our Sheffield office. We are looking to recruit an apprentice to join our friendly … are delivered smoothly and meet the needs of our stakeholders. The team provides invaluable support including communication with third parties and stakeholders, reporting, and service improvement. Effective communication, clear reporting, and proactive service enhancement are crucial in maintaining strong relationships, identifying areas for improvement, minimising disruptions to service … use data to identify areas for improvement and make recommendations for changes. This will involve designing and creating reports that provide valuable insights into service levels, customer insights and system availability. By analysing this data, you will contribute to the enhancement of IT delivery processes, seeking opportunities to more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal … using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership … ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers more »

Monitor cyber security services, systems, and related infrastructure for signs of failure or error and raise as IT incidents. Resolve IT incidents and complete service requests relating to all aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs … requests, use of new software or hardware facilities and report findings to the Cyber Security Team. Support the IT team in the provision of service delivery, ensuring the team shares knowledge and works flexibly. Assist in the resolution of incidents and complete service requests relating to all … aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). Take ownership and a hands-on approach to vulnerability management reduction across all IT Systems Work with the SOC to assist in the coordination and management of cyber incident more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

an exclusive arrangement.As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SME’s and large Corporations with a client list that is looking … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Manager Job Description & Summary Our Centre of Excellence is key to our audit wide strategy to improve quality, deliver outstanding value to our clients, and create a better experience for our people. A team of technical … on tax risks and structures. You’ll get to work with a variety of teams across PwC’s global network, including the front line delivery team (FLDT); our offshore Service Delivery Centres; and other specialists & experts to execute the audit. You’ll also build excellent project management more »

business need. You will champion a strong internal consultancy approach, embedding a Business Partnering model. Taking ultimate responsibility for the end-to-end operational delivery of all agreed people development solutions through effective management of the team and L&D resources. As the Senior Learning & Development Partner you will … an L&D strategy that can respond to an increasingly digital era, so experience in a blended learning approach is essential. You will drives service delivery in-line with the strategic HRD management goals, with particular focus on ensuring internal mobility of talent through effective Management Development and … review process within the business. This role will be suited to someone who has a sound knowledge of learning styles, experience in course design & delivery, and who is confident & has gravitas while presenting on courses and in meetings. You will understand the drivers & dynamics of a charity environment, have more »

Identify and implement, using consistent existing models where appropriate, a training needs analysis process for the customer which identifies key learning interventions. Feeding training delivery requirements and SO implementation needs into the Training delivery Account Programme for action. Supports site management teams to effectively use the competency framework … this into training techniques and available courseware, support tools etc. Any other duties as directed by the Account Director/National Account Manager/Service Delivery Manager Essential Skills Competencies Managing the training matrix. Manages self. Decision making. Communication skills. Business acumen & commercial awareness. Operational excellence. Strategic thinking … communication skills - written & verbal. Working knowledge of Microsoft Office 365. Desirable Experience of large-scale Training operations. Security industry or Educational environment experience. Customer service experience in people-facing environment. Ability to train IEC/Drug & alcohol testing/Speed gun awareness. About Company Join Today and Build a more »