46 to 70 of 156 Service Delivery Jobs in the North of England

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews … of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point of escalation when required more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

that the portfolio PC services are being effectively discharged. Support the development and embed a Project Controls framework (aligned to the UK PMA and Delivery Operations delivery strategies) and drive the correct behaviours across the PC team; to maintain an effective Project Controls service to the NNL … of Project Controls related actions arising. Support and manage the Project Controls framework, systems and resources to deliver an effective cost control and reporting service to Project Managers and Sponsors within the portfolio. Provide senior-level Project Controls oversight on more complex NNL projects/programmes (Class … stakeholders (as required). The Ideal Candidate Essential CriteriaforProject Controls Lead: Demonstrable experience of senior line management/leadership responsibility in a Project Controls delivery environment. Demonstrable experience of successfully delivering/leading Senior Project Controls services on complex projects/programmes/portfolios. Experience of involvement in strategic more »

Field Service Engineer £32,000 Manchester Area Benefits: Car allowance or company car We have a fantastic opportunity for a Field Service Engineer to become part of an established business within the Managed Print and Technology industry. As Field Service Engineer you will be based out of … focussing on clients within the surronding area, ensuring that clients issues are being dealt with quickly and efficiently to keep equipment running. As Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met … in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and experience: Previous experience within Technical Service within the Managed Print industry. more »

We are seeking to appoint to this position a person who is: A creative problem-solver Forward-thinking A team player Able to understand service trends to support improvements Flexible and adaptable, able to respond to constantly changing operational requirement Able to uphold and reinforce PC24s values of care … As a Deputy Shift Manager you will be responsible for supporting the Shift Manager in overseeing the day to day operational, safe and efficient delivery of PC24 services. You will support the Shift Manager in ensuring we delivery high standards of patient care in line with Key Performance … Indicators. Key responsibilities Support the operational delivery of PC24 Integrated Urgent Care (IUC) services, working in partnership with the Shift Manager Ensure that arrangements are in place to guarantee each Urgent Care Centre operates effectively and to the required standards Utilise and deploy the resources available to the service more »

summary Leeds Teaching Hospitals is looking to employ a Pathology IT Operations Manager to join our senior team. The individual will head up the delivery of a number of system implementations, and oversee the operational management of the current clinical systems used within Pathology. The individual will provide leadership … in a multidisciplinary environment within the CSU, the Trust, and engagement with our WYAAT partners. The individual will also be responsible for the delivery of the quality management and assurance of our clinical systems. This is an exciting time to join the team, as we are looking to engage … The post-holder will lead and manage the day to day operation ofdesign and implementation of new developments in Pathology Clinical Systems to support service evolution and improvements. Having expert technical knowledge this post will bring operational administration and project management function to the Pathology IT team along with more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

play a key role in the support of new and existing software applications. Development of existing IS controls that originate from within the IS Service Delivery function. The principal objectives of the role are: Support the Application and Integration Manager To act as the internal technical expert for … requests in line with associated documented processes Design and document and/or re-design and manage the implementation of process controls Implementation of service enhancements Generation and delivery of both regular and ad-hoc IT related reporting and MI Timely escalation of issues to your line manager … Effective communication to IT teams, 3rd party IT vendors and Speedy Business units Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed Provide support to Business Strategic projects as required Conduct additional ad hoc duties as required Promote participation more »

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »

team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer service delivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their Merseyside … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »

are changing. We have recently appointed to a number of exciting leadership roles at NCIC. These recently appointed roles include a Medical Director - Operational Delivery, Medical Director - Professional Standards, Deputy Medical Director - Workforce, Deputy Medical Director - Patient Safety, Deputy Medical Director - Governance. These leadership roles will put us firmly … services across 15 main locations and we employ more than 6,500 members of staff. Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'. Being a clinically led organisation Quality and safety at the heart A positive patient experience every … For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands more »

job The post holder's main duties will be to provide a comprehensive and effective Freedom of Information (FOI) and Environmental Information Regulations (EIR) service ensuring compliance with Trust policies, procedures and national legislation, including the processing of requestsunder the Freedom of Information Act 2000 and the Environmental Information … out duties in such a way as to make a direct and positive contribution to the organisation. The post holder will provide a professional service to the general public and any other parties who may contact the team. About us Mersey Care is one of the largest trusts providing … that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation more »

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees' incidents and problems. … Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate … shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability more »

join our team in the North West region. The Senior Network Planner will provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency, winter and sever weather response plans. The Senior Network Planner will also lead in liaison with local resilience forums (LRFs) and … escalating to the Network Availability Manager any issues which cannot be addressed. To proactively analyse the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Proactively liaise with regional Operations colleagues (e.g. Service Delivery and Scheme Delivery) and wider internal and external stakeholders to optimise network availability and minimise the impact of planned and unplanned events on customers. Take responsibility for the health and safety of the wider teams and yourself by challenging, reporting and acting on any unsafe activities or conditions. more »

ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available. Key Accountabilities: A Senior Network Engineer … well as building, administering, supporting, and maintaining solutions as directed. You will be expected to: Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement Coach and mentor junior team members, and assist in the provision of first-class services … more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex more »

to offer an opportunity for a highly motivated, ambitious individual to join our well integrated team. You will provide support to the HPB & Transplantation service (Liver/Kidney/SPK/Islets) in Newcastle. You will provide an expert opinion on, and investigate and manage, those patients presenting to … the Department of Transplantation Surgery in Newcastle. You will be contributing to the management, delivery and development of the abdominal transplantation and retrieval service. You will also be a key member for delivery of Neuroendocrine tumour and benign HPB teams. You will primarily provide on-call commitment to … the retrieval service at NUTH and for Abdominal Transplantation at the Freeman Hospital. There will be a specific responsibility to the management (including surgical) of patients with Gastro-Entero-Pancreatic Neuroendocrine Tumours (GEP-NETs). Management of general surgical and benign HPB problems will involve appropriate modern surgical techniques more »

to embark on an exciting journey into the world of data? We are currently seeking a passionate and ambitious individual to join our IT Service Delivery Management team as a Data Foundations Apprentice at our Sheffield office. We are looking to recruit an apprentice to join our friendly … are delivered smoothly and meet the needs of our stakeholders. The team provides invaluable support including communication with third parties and stakeholders, reporting, and service improvement. Effective communication, clear reporting, and proactive service enhancement are crucial in maintaining strong relationships, identifying areas for improvement, minimising disruptions to service … use data to identify areas for improvement and make recommendations for changes. This will involve designing and creating reports that provide valuable insights into service levels, customer insights and system availability. By analysing this data, you will contribute to the enhancement of IT delivery processes, seeking opportunities to more »

Information Governance policies. PLANNING & ORGANISATION Ensure FOIs being worked on are responded to within statutory timescales Manage own time and work effectively to ensure service delivery within statutory timescales PATIENT/CLIENT CARE Liaise directly with patients and the public when they make an FOI request Provide specialist … to enable them to make FOI requests Provide accessible information on rights under the FOI Act and how to make an FOI request POLICY & SERVICE DEVELOPMENT Contribute to the development of the FOI policy, process and procedures Contribute to the FOI log Contribute to the Publication Scheme Contribute to … Patient Services monitoring and assurance reports identifying key themes from FOI requests and areas of service improvement FINANCIAL & PHYSICAL RESOURCES Receive and act upon FOI requests into the FOI inbox. Record FOI casework on the FOI database Record FOI activity on the FOI log Contribute to the Publication Scheme more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal … using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership … ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers more »

to the highest clinical and performancestandards. The post holder will also support the development and implementation of projects and business cases to improve cost, service delivery and patient experience to the key areas and will ensure continuous improvement of performance and quality targets. The post holder will partake … Main duties of the job In support of the Directorate Manager and in conjunction with the clinical leads and support teams within the defined service area.Support the day to day efficient and effective operational management of all areas within the Emergency Care Village, reporting to the Directorate Manager all … matters affecting the delivery of core services.Work with the Clinical Leads, Lead Nurses and operational teams to respond to operational issues on a day to day basis and ensure issues are swiftly resolved. Implement and monitor systems and processes to ensure the delivery of all activity and finance more »

reshape the future of healthcare, NEP welcomes you to join our team. Together, we'll drive positive change and ensure the highest standards of service delivery within the NHS. Main duties of the job As a Process Development Manager at NEP, your primary focus will be on driving … you will play a crucial role in providing ongoing support and guidance to NEP colleagues, consortium organisations, and partners to ensure clear communication and service continuity throughout the NEP Consortium. About us NEP is hosted by Northumbria Healthcare NHS Foundation Trust who was voted the best acute and combined … You would be working in an organisation that supports its staff and focuses on staff experience as much as it does the experience of service users. Here are only some of the benefits that would be available to you as a member of the NEP Team:Extensive staff health more »

Job summary As Programme Manager you will work as part of a Strategy, Development and Delivery team with responsibility for transformation and service development in our priority and enabler programmes, initially focusing on supporting the work of Healthy Children & Families priority area. Interviews for this role will be … and part of the Bradford and Craven Health and Care Partnership strategy. They encourage collaboration and partnerships between all sectors involved in the delivery and commissioning of health and care services in Bradford District and Craven. All programmes have a broad "end to end" scope, meaning that they cover … role Experience of making recommendations to decision makers Experience of being involved in budget setting and working knowledge of financial processes Experience of significant service redesign across organisational boundaries. Line management experience Knowledge and Understanding Essential A high level of knowledge and experience of health and/or care more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

an exclusive arrangement.As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SME’s and large Corporations with a client list that is looking … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

An great opportunity has arisen for a Technical Customer Service Advisor/Administrator to join an exciting growing business in Warrington. You will be a key member of a busy team striving to provide excellent customer service in a business to business environment. This is a permanent role … inhouse systems, Microsoft Word and Excel To be suitable for this role you will have: Telecoms experience preferred but not essential Strong and customer service and administration skills. Excellent phone manner. Previous business to business experience. Competent IT skills. Excellent communication skills both verbal and written. Team player. To more »