Dry Drayton, England, United Kingdom Hybrid / WFH Options
Vix Technology
with professionally appointed regional office hubs. We offer a hybrid working environment coupled with flexibility to balance work life responsibilities. We're on the hunt for a focused, professional ServiceDeliveryManager (SDM) based in Dry Drayton, Cambridge to support, maintain and improve our digital rail ticketing services. This is a great opportunity that will suit someone … that loves a variety of responsibilities, working across multi-functional teams and building exemplary service relationships with Vix customers. This role is all about our customers and a continuous improvement focus, bridging the gap between our in house Applications Support, Account Management, Project Management, our Development Team. The SDM translates customer pain points and advocates customer needs back to … Service Operations and vice versa, fostering a collaborative approach to ServiceDelivery that demonstrates our customer centric attitude in everything we do. The position is based on-site at Dry Drayton, Cambridge. The successful applicant will be able to travel to Cambridge as required, however some flexibility can be accomodated and will be discussed during the recruitment More ❯
Social network you want to login/join with: Key Point: Experience working in Service Based companies like Hexaware, with experience in onsite & offshore models. More than 15 years in IT infrastructure, including 2+ years directly working with customers, and 2-3 years with the current organization. Bachelor's degree or equivalent certifications. Minimum of 4 years of hands … on experience in Infrastructure Operations, Network Operations, or Service Desk. Experience in Project/Program Management in areas like Service Desk, Infrastructure Planning, and Network Planning. Specific experience with onshore/offshore models and 3-tier models (offshore, account, customer) is a plus. Experience working in a multi-national/multi-cultural environment. Strong operations management skills (preferably … presentation, and communication skills. Knowledge and experience in at least five of the nine areas of Project Management. Skills to succeed as a project leader, project/Program office manager, or change initiative manager. Working toward professional Project Management certification is recommended. As a manager, provide direction to staff to meet schedules and resolve operational issues. Apply advanced More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Commercial
The role As an IT ServiceDeliveryManager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a … team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a ServiceDeliveryManager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality More ❯
Templecombe, Somerset, United Kingdom Hybrid / WFH Options
Thales Group
flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Primary Purpose Of The Role : The ServiceDeliveryManager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio. The SDM will play … a critical role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects. The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at … complex and competing priorities in an effort to achieve desired project outcomes. The The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts. Key Responsibilities And Tasks: Take ownership for all aspects of the service defined against the contracted scope of work Accountable for the project delivery and its More ❯
customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to … Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - ServiceDeliveryManager At Ophelos … edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a ServiceDeliveryManager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to More ❯
Northwich, England, United Kingdom Hybrid / WFH Options
Accelero
ServiceDeliveryManager | Up to £50k | Hybrid (Northwich) We're hiring an experienced ServiceDeliveryManager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: ✅ Oversee internal IT systems … and service performance ✅ Manage outsourced vendors and contracts ✅ Lead SLAs, KPIs, and incident/change processes ✅ Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT servicedelivery 🔹 Strong vendor management & ITIL knowledge 🔹 Experience in cloud environments & compliance More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
Accelero
ServiceDeliveryManager | Up to £50k | Hybrid (Northwich) We're hiring an experienced ServiceDeliveryManager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: ✅ Oversee internal IT systems … and service performance ✅ Manage outsourced vendors and contracts ✅ Lead SLAs, KPIs, and incident/change processes ✅ Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT servicedelivery 🔹 Strong vendor management & ITIL knowledge 🔹 Experience in cloud environments & compliance More ❯
offers expert technology, IT and telephony consultation services. They have 150+ experienced team members and 9 locations in the UK and Ireland.They are now on the lookout for a ServiceDeliveryManager to come on board permanently. Responsibilities: Customer Site Travel Service Management Client Relationship Resource Management Financial Management Process Management Skills/Must have: ITIL … Service Management Experience MSP Experience Supplier Management Education experience Good knowledge of IT 3-5 years Management Experience Benefits: Health Dental Bonus - £5k per year Salary: £40k per annum More ❯
Social network you want to login/join with: Overview of the role The role of ServiceDeliveryManager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for … leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities The ServiceDeliveryManager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have … have/be required to: * Act as a primary customer contact and point of escalation * Produce monthly, quarterly and annual reports for internal and external use * Oversee and manage Service Levels (SLAs & KPIs) * Work across multiple projects with changing priorities * Undertake financial responsibility for allocated contracts * Management of Incident/Problem/Change Management Processes Skillset & Experience Essential Skills More ❯
ServiceDeliveryManager - Service Catalogue and Integration Management - Must have Actice SC Clearance Are you a driven and experienced ServiceDeliveryManager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing ServiceDelivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯
ServiceDeliveryManager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced ServiceDeliveryManager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing ServiceDelivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯
London, England, United Kingdom Hybrid / WFH Options
RED Global
first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from RED Global Our international client is looking for a ServiceDeliveryManager with experience in the banking industry to join their team for a B2B contract that is due to last until the end of the year … with a high chance of extension. This position is hybrid in London, Sheffield, or Leeds, where you will be required on-site 2 times per week. Position: ServiceDeliveryManager Contract type: Freelance B2B. Contract Length: Until the End of the year Location: 2 days a week on-site in London, Sheffield or Leeds Skills and responsibilities … Proven experience as a DeliveryManager in large-scale transformation programmes Strong stakeholder management and communication skills Background in technical software delivery Experience working with offshore teams Solid understanding of banking environments and migration projects Familiarity with IBM TSS applications is a plus If this is something you are interested in, please send me an up-to More ❯
ServiceDeliveryManager - Service Catalogue and Integration Management - Must have Actice SC Clearance Are you a driven and experienced ServiceDeliveryManager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing ServiceDelivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯
La Fosse Leatherhead, England, United Kingdom ServiceDeliveryManager La Fosse Leatherhead, England, United Kingdom Direct message the job poster from La Fosse ServiceDeliveryManager (Contract to Perm) 1 day per week in Leatherhead The opportunity Seeking an experienced IT ServiceDeliveryManager working for one of the UKs most … quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and … Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on customer experience. Ideally Jira ITSM experience. Gravitas and the ability to influence senior stakeholders Confidence operating in a fast-paced environment with competing priorities More ❯
We're on the lookout for a ServiceDeliveryManager to join our ServiceDelivery team! As a ServiceDeliveryManager, you'll be reporting to the ServiceDelivery Team Leader and supporting the development and use of servicedelivery management tools, standards, policies, and procedures that follow … ITIL best practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need More ❯
Nottingham, England, United Kingdom Hybrid / WFH Options
Air IT Limited
Location: Nottingham Reporting to: Service Desk Manager Job Purpose: As a ServiceDeliveryManager, you will oversee the entire client lifecycle experience, striving to meet and exceed operational metrics while fostering strong internal and external partnerships. Your role will involve identifying and implementing servicedelivery improvement initiatives that enhance efficiency and elevate the … client experience. Duties and Responsibilities: Primary Client Interface: Serve as the main point of contact for senior client stakeholders, managing all operational issues related to service and project delivery. Service Improvement Plans: Develop and execute comprehensive service improvement plans to address client issues and consistently exceed expectations. Client Requirements and Escalations: Accurately translate client requirements, issues, and … performance and identify areas for improvement. Cross-Functional Collaboration: Work closely with cross-functional teams to pinpoint and implement enhancements for both operational and client efficiency. Performance Management: Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations. Information Security Compliance: Adhere to the company’s Information Security Management System (ISMS) and all related policies to More ❯
IT Service Desk Manager Manchester based (hybrid) Contract role 2 months (short term) Essential Qualifications ITIL Practitioner V3/4 or ITIL Service Management; Essential Skills and Experience Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations; Excellent customer service and negotiation skills … Effective communicator at all levels of an organisation using a variety of media;. Significant knowledge and experience of using the ITIL framework and standards to the delivery of IT infrastructure services; Experienced in establishing high performing teams and engaging staff in effective delivery of services; Building a scalable, technically adept IT Support team that is underpinned by … customer focussed culture; Drive adherence to ensure Service levels are achieved and exceeded, proved through robust and trusted reporting and continuous monitoring of all aspects of the Service Desk; Ensure all Service Levels, Critical Success Factors and KPIs are adhered to, monitored, and reported on; Developing an incident/problem management framework; Significant previous experience in ITIL More ❯
ServiceDeliveryManager Apprentice Apply From: 16/11/2024 Learning Provider Delivered by CORNDEL LIMITED Employer THALES UK LIMITED Vacancy Description The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of … the SDM to always strive to exceed expectations and delight our customers. As a ServiceDeliveryManager Apprentice, you will develop key skills and experience in the following: Integrated Logistic/Product Support Engineering Management Customer Relationship Management Operational Strategy Project Management & Business Finance Digital Operations Leadership Communication & Collaboration Problem-Solving & Decision Making Commercial Awareness Key Details … Vacancy Title 2025 ServiceDeliveryManager Apprentice Employer Description Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. More ❯
Derby, England, United Kingdom Hybrid / WFH Options
The NAV | 365 People (TNP, a Node4 Company)
Join to apply for the ServiceDeliveryManager role at The NAV | 365 People (TNP, a Node4 Company) . Become a change maker and join Node4. We have a committed, talented, and diverse workforce that is growing all the time. As we expand through growth and acquisitions, we focus on what matters most — our people . We … want you to grow, learn, and evolve with us. About The Role The ServiceDeliveryManager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts in collaboration with the Account Manager and the wider Node4 team to deliver … Exceptional Service as a Standard”. This role involves multi-department coordination, focusing on delivering exceptional service to new and existing clients. You will act as the main contact for servicedelivery issues within your accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired More ❯
Social network you want to login/join with: We’re Hiring! A ServiceDeliveryManager to Transition, Operate and Transform services for our prestigious customers in Heathrow. You will be expected to work on customer site. There will also be occasional travel to Bell Offices in London, Wokingham, and Portsmouth. About us Working at Bell, in … Manged Services, you will be part of a team of service management professionals who care about their customers, services and colleagues. We deliver Managed Services to several well-known organisations across the Financial Services, Telecommunications, and Public Services sectors. Working either direct with these organisations or in partnership with Global Managed Service Providers. Responsibilities Service Transition The … ServiceDeliveryManager may be asked to support new customers and/or service transition activities taking services into support and continuing to manage throughout its term. This will include the following activities: Design and implementation of the service in accordance with the Bell Service Readiness processes Act as the focal point of contact More ❯
ServiceDeliveryManager Location: Hybrid (3 days on-site, remainder remote) Salary: Up to £55,000 per annum + benefits Type: Permanent Are you ready to lead from the front, inspire a team, and shape the future of IT servicedelivery? We're working with a highly respected organisation to find a talented ServiceDeliveryManager who can bring energy, vision, and structure to a fast-paced IT function. This is a unique opportunity to play a pivotal role in the performance, quality, and continuous improvement of IT services used by thousands across the business. What you'll be doing: As ServiceDeliveryManager , you'll lead a … it's aligned with wider business goals. You'll be a key player in driving organisational effectiveness - mentoring and developing your team, managing performance, and embedding a culture of service excellence and agility. Key responsibilities include: Leading and motivating a team of support analysts, driving strong performance through coaching, 1-1s, and development planning Owning and enhancing the More ❯
Radius is seeking an experienced ServiceDeliveryManager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely ServiceDelivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯
Radius is seeking an experienced ServiceDeliveryManager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely ServiceDelivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯
Radius is seeking an experienced ServiceDeliveryManager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely ServiceDelivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯
Radius is seeking an experienced ServiceDeliveryManager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely ServiceDelivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯
