151 to 175 of 332 Service Delivery Manager Jobs

Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

Join or sign in to find your next job Join to apply for the Service Delivery Manager role at Mitel Join to apply for the Service Delivery Manager role at Mitel Get AI-powered advice on this job and more exclusive features. At Mitel, you will have the opportunity to help businesses connect, collaborate … a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview Responsibilities: Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. Lead regular service reviews, providing performance reporting and driving actions for service improvement. Act as the … primary operational contact for key customer accounts, ensuring consistent service delivery and customer satisfaction. Collaborate with internal teams and partners to align service delivery with customer expectations and evolving business needs. Work closely with Account Management to ensure alignment between service delivery and commercial strategy, supporting customer retention, renewals, and growth opportunities. Drive a More ❯

Join to apply for the Service Delivery Manager role at The Royal Berkshire Join to apply for the Service Delivery Manager role at The Royal Berkshire Get AI-powered advice on this job and more exclusive features. The Service Delivery Manager is a key member of the Digital Data & Technology (DDaT … team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. Ensure the service delivery team are an effective component of the Trust’s Digital Data & Technology (DDaT) target operating model, working alongside others, delivering continuous overall improvement. Take a leading role in how key aspects of DDaT … operates, supporting the organisation (and the ICS), and enabling innovation and supporting delivery of local, regional and national strategy. Use expert skills in communications work with external agencies including BOB/ICS/NHSE to align the Trust with ICS and National initiatives and maximise opportunities. The postholder will gain the support of the DCDIO/CDIO and others More ❯

both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back … of house technology vendors. Working closely with our Product Owners, Technical Managers, Commercial Manager, and external partners, you will ensure that services are reliable, secure, and aligned with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements More ❯

both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back … of house technology vendors. Working closely with our Product Owners, Technical Managers, Commercial Manager, and external partners, you will ensure that services are reliable, secure, and aligned with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants and head office to understand pain points and opportunities — using that insight to shape service improvements More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: IT Service Delivery Manager Location: Medway, GB, ME4 4UG Onsite or Hybrid: OnSite Job Title: IT Service Delivery Manager Location: Chatham, Kent Compensation: Competitive Salary + Benefits Role Type: Full time/12-month Fixed Term … Role ID: SF65312 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT Service Delivery Manager at our Chatham site. The role As a IT Service Delivery Manager, you'll have a role that's out of the … team and customer on all IT related matters This role is full time, 37.5 hours per week and is based on site at Chatham. Essential experience of the IT Service Delivery Manager: Proven experience in IT management or similar roles with excellent leadership skills Ideal candidate will possess the ability to assess, transform and modernise the current More ❯

both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back … of house technology vendors. Working closely with our Product Owners, Technical Managers, Commercial Manager, and external partners, you will ensure that services are reliable, secure, and aligned with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements More ❯

We are looking for an experienced Contract Manager to lead the full lifecycle of contract management , from budgeting and stakeholder engagement to ongoing project monitoring. You'll work closely with IT, Operations, and other key departments to ensure projects are executed smoothly and efficiently. You'll be joining a company that operates at the forefront of smart mobility and … to connect with a range of stakeholders. If you enjoy working in a fast-paced and multi-disciplinary environment, we encourage you to apply. Main responsibilities Ensure Operations & Maintenance service delivery across roadside and back-office systems Coordinate preventive and reactive maintenance activities Supervise internal teams and external subcontractors Monitor and report on KPIs and key maintenance interventions … as the main O&M point of contact Ensure contract compliance and alignment with internal policies Handle commercial aspects related to clients and contract zones Manage subcontractors, partners, and service vendors Track and report operational costs vs. budget and forecast Core skills/experience 5+ years' experience in a similar technical O&M management role Technical degree required Strong More ❯

from Saint-Gobain UK & Ireland Helping Directors & Leaders to build their Engineering & IT/Digital teams within Engineering & Manufacturing | Fuelled by Tea ️| Engineering |... Join Our Team as a Service Delivery Manager! Are you ready to take the lead in delivering exceptional IT support and making a real difference in the world of service management? If … them. Our vibrant team provides top-notch IT support and ensures our users have the best experience possible. We pride ourselves on our collaborative spirit and innovative approach to service delivery. What You’ll Do: As the Service Delivery Manager (SDM) for our Service Desk, you will be the heartbeat of our IT support operations … to oversee all services and staff associated with the first line of IT support. Here’s what you can look forward to: Lead the Charge: Manage and inspire our Service Desk team to provide outstanding support and service to our end users. Process Innovator: Develop and refine user-facing processes that make IT support seamless and enjoyable for More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Service Delivery Manager (JOSCAR) Job title: Service Delivery Manager JOSCAR Location: Blended working between Kemp House, Chawley Park, Oxford and working from home (Monday-Wednesday in the office) Reporting to: Sector Manager Job … Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal Key Responsibilities And Requirements Manage several customer accounts through: Customer Success and Service Delivery Create an engaged relationship with your Buyer customers to maximise customer success and service delivery. Liaise with our customer service teams to ensure team members … Buyer accounts, setting an achievable and realistic target for each month. Maintain and update actionable account plans for each Buyer Provide a regular progress status report to the Sector Manager Analysis of data to create actionable points for the Buyers. Creation and presentation of ad hoc internal reporting Relationship Building Develop a strong relationship with your key contact to More ❯

The team you'll be working with: SOC Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

Wickes Northamptonshire, England, United Kingdom Join or sign in to find your next job Join to apply for the Service Delivery Manager role at Wickes Wickes Northamptonshire, England, United Kingdom 1 day ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Wickes Get AI-powered advice … on this job and more exclusive features. We are looking to recruit two Service Delivery Managers to lead our Customer Services Team based in our Northampton site. The primary purpose of this role is to oversee and optimise customer service operations through strong leadership, problem-solving, and analytical skills. Key Responsibilities: Lead, motivate, and develop a high … performing team of customer service advisors. Set clear performance expectations, monitor team performance, and provide regular feedback and coaching. Identify and implement process improvements to enhance efficiency and customer satisfaction. Optimise resource allocation and manage staffing levels to meet business needs. Ensure adherence to quality standards and resolve customer issues promptly and effectively. What are we looking for: Strong More ❯

Service Delivery Manager (JOSCAR) Location: Blended working between Kemp House, Chawley Park, Oxford and working from home (Monday-Wednesday in the office) Reporting To: Sector Manager Job Summary To manage relationships with multiple blue-chip organisations, strengthening key stakeholder relationships across the business. Ensure the successful onboarding of suppliers and system maintenance during renewal periods. Key … Responsibilities and Requirements Manage customer accounts through: Create engaged relationships with Buyer customers to maximize success and service delivery. Coordinate with customer service teams to keep them informed about Buyer accounts. Follow onboarding processes for Buyers and Suppliers. Develop Buyer system usage according to the Maturity Index to ensure value realization. Create tools like heatmaps to illustrate data … financial and defence industries, supporting major blue-chip companies and their suppliers. Since 2012, the company has grown rapidly, with offices across several countries. We focus on delivering excellent service and innovative technology, fostering sustainable relationships with clients. For more about our values and culture, visit Hellios.com. #J-18808-Ljbffr More ❯

have over 1000 talented and supportive colleagues across regional offices in the UK, Ireland, Benelux, South Africa, and Malaysia. Responsibilities Deliver managed services according to SLAs (KPIs) and drive service improvement initiatives to reduce costs and enhance service delivery. Manage overall service & contractual KPI deliverables for assigned accounts. Collaborate with the commercial account manager and sales … support to identify new opportunities. Engage stakeholders to ensure clear understanding of service scope and deliverables. Follow the ITIL framework. Ensure monthly completion of CSAT surveys. Work with the projects team to ensure new services are effectively integrated, focusing on monitoring, metrics, and support. Prepare service delivery documentation, including reports, client satisfaction surveys, and meeting minutes. Maintain … updated documentation in the correct locations. Manage continuous improvement plans across accounts. Provide service reporting to clients as per contractual agreements. Identify, track, and manage risks, proposing remedial activities to meet SLAs. Work effectively across multiple supply channels (internal, client, third-party). Requirements Proven experience in service delivery or similar managerial roles within the IT industry More ❯

The AA is a well-loved brand with a range of driver services much wider than most people realise. We have an enviable set of data assets from breakdown, service, repair, insurance, telematics, digital interactions, car dealers, and driving school! If that’s not enough, we’re focused on making Data our new Superpower as one of only … and be part of a team that is driving meaningful change for our customers, colleagues, and shareholders. #LI-Hybrid This is the job We are looking for a Data Service Delivery Manager to lead and support our data engineering operations. You will be instrumental in ensuring the performance, reliability, and continuous improvement of our data services and … This role is central to our ambition to make data our superpower. Please note this is a 9-month fixed term contract. What will I be doing? Manage data service performance, including SLAs and service reviews. Build strong relationships with business stakeholders to ensure effective communication and service alignment. Lead incident and problem management processes, ensuring timely More ❯

with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and delivering against very strong service delivery methodology and principles. What does the role involve? Responsibility for developing, operating and continually improving services for our customers. Delivering and reporting on KPI’s, SLA’s … and other objectives during regular formal Service Reviews with customers. Managing and communicating with key stakeholders both internally and with the customer or third parties, regarding the service being delivered. Ensuring services are provided in accordance with the customer's contract. Dealing with any issues or challenges that may arise with the day-to-day delivery of … the services provided by IPI and ensuring they are mitigated or minimised. Point of contact for escalations and major incidents. Managing and reviewing the delivery of Root Cause investigations and reports back to the customer. Identifying, mitigating and managing risks to and within the service. Managing the service transition, onboarding and migration process for customers adopting, upgrading, changing More ❯

with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and delivering against very strong service delivery methodology and principles. What does the role involve? Responsibility for developing, operating and continually improving services for our customers. Delivering and reporting on KPI’s, SLA’s … and other objectives during regular formal Service Reviews with customers. Managing and communicating with key stakeholders both internally and with the customer or third parties, regarding the service being delivered. Ensuring services are provided in accordance with the customer's contract. Dealing with any issues or challenges that may arise with the day-to-day delivery of … the services provided by IPI and ensuring they are mitigated or minimised. Point of contact for escalations and major incidents. Managing and reviewing the delivery of Root Cause investigations and reports back to the customer. Identifying, mitigating and managing risks to and within the service. Managing the service transition, onboarding and migration process for customers adopting, upgrading, changing More ❯

Join to apply for the Client Service Delivery Manager role at Seras UK Application Deadline: 31 March 2025 Department: Support Services Location: Widnes Description Seras is on the lookout for top talent to join our innovative and results-oriented team. Seras is the UK's number one supplier of biomass fuel! It has long-term contracts in … to our colleagues and customers. We take care, always focus on improving, owning it together, and stay connected. What is the job? We are seeking a dynamic and proactive Service Delivery (Fuel) Manager to oversee the contract management of waste wood biomass Fuel Supply Agreements for two biomass energy generation plants located in the Northwest of England. … Working Schedule: Monday to Friday, 40 hours per week. Key Responsibilities Contractor & Supply Chain Oversight: Monitor contractor performance against agreed service levels for waste biomass deliveries. Ensure contractors adhere to quality specifications, delivery schedules, and contractual obligations. Quality Assurance: Implement robust fuel quality monitoring processes. Conduct regular supplier visits for sampling, analysis, and feedback loops, ensuring compliance with More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Technical Service Delivery Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace managed services delivery teams. They ensure that … met. Additionally, they are expected to strengthen the customer relationship by building rapport, identifying sales opportunities, networking, and managing difficult situations to uphold Rackspace's reputation for Fanatical Support. Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing positive customer relations, which can significantly impact … service and product revenue. Their focus may be in pre-sale, post-sale, or both. Key Responsibilities Building strong partnership relationships with customers Overseeing Incidents, Changes, and Service Requests, coordinating Rackspace and customer teams to meet SLAs Conducting incident reviews, tuning alarm thresholds, and driving automation to reduce manual intervention Managing data protection and patching activities, reporting on More ❯

a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included. NHS Greater Glasgow & Clyde (NHSGGC) is recruiting a Service Delivery Manager within its eHealth Directorate. This is a key senior role and provides an excellent development opportunity for candidates who wish to progress and develop their … end management and provision of operational support across all support teams. The ongoing operational support of over 200+ clinical and non-clinical systems within NHSGGC and Regionally requires continuous service improvement and commitment to align with commercial and local support models/developments and enhancements integral to the Boards Digital as Usual Strategy and this role will work in … to degree level with a relevant post-graduate qualification or equivalent IT professional qualification or demonstrable experience. Candidates should be ITIL qualified (professional best practice qualifications used in ITIL service management). You will be required to demonstrate leadership experience within an extensive and advanced operational environment, with evidence of successfully managing teams (directly or via matrix management) and More ❯

with third-party suppliers and managing the IT support team to provide the business with modern, resilient IT Infrastructure. It will also involve implementing strategies and solutions to enhance service quality and performance across a range of systems. Key Responsibilities Technical Support: Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors and an … with 1st-line technical support. In-depth troubleshooting, maintenance, and configuration of user support software Continuous Improvement: Identify opportunities for process optimisation and implement solutions to improve efficiency and service quality. Develop and implement IT support strategies and plans that align with organisational goals. Project Management: Assist with project work supporting the Head of Operational Excellence as required. Scoping … out and planning technical projects, ensuring smooth integrations with existing architecture. Service Desk Operations: Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues. Monitor workloads & ticketing to ensure that the business is supported within the agreed SLA. Develop and maintain standard operating procedures (SOPs) when processes change/update. Stakeholder Collaboration More ❯

Salary Competitive Senior Service Manager with Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated Senior Service Manager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a highly dynamic, technical … and challenging environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meet the demands of its Users and reflect … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and end consumers. Drive a deep understanding More ❯

are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates … ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements … customer within a global model Broad technical understanding in a cloud software environment Growth & collaborative mindset Nice to have: ServiceNow platform knowledge or experience Project Management capabilities and principles Service delivery account management experience Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are More ❯

Position Overview: We are seeking an experienced Services Delivery Manager to lead End User Support (EUS) operations for a mission-critical DoD program in Huntsville, AL. The ideal candidate will manage the delivery of IT services to end users, ensuring high availability, performance, and user satisfaction across desktop support, service desk, and user device lifecycle management. … You will serve as the primary liaison between IT operations and end users, managing expectations, SLAs, and service improvements, while coordinating with internal teams and government stakeholders. Key Responsibilities: Oversee daily operations and performance of End User Support teams including service desk, deskside support, and device provisioning. Ensure delivery of services aligns with SLAs and KPIs, addressing … incident response, request fulfillment, and problem management. Act as the primary point of contact for end-user escalations and drive timely resolution of service-related issues. Collaborate with engineering, cybersecurity, and infrastructure teams to resolve systemic IT issues affecting end users. Manage the service delivery lifecycle, including planning, reporting, and continuous service improvement. Lead service More ❯