201 to 225 of 301 Service Delivery Manager Jobs

The Service Delivery Manager is a key member of the Digital Data & Technology (DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. Ensure the service delivery team is an effective component of the Trust’s Digital Data & Technology (DDaT) target operating model … working alongside others to deliver continuous improvement. Take a leading role in key aspects of DDaT operations, supporting the organisation (and the ICS), enabling innovation, and supporting the delivery of local, regional, and national strategies. Utilise expert communication skills to work with external agencies including BOB/ICS/NHSE, aligning the Trust with ICS and National initiatives and … Trust’s overall vision. Provide leadership for direct reports and other team members across DDaT services. Ensure services are supported with consistent, professional, and value-adding expertise from the Service Delivery and Transitions Manager, Service Manager, and their teams. Foster a culture of ‘customer service’ within the service delivery team, responding effectively More ❯

and as such have strong relationships with some of the world’s leading manufacturers which include Mitel, Panasonic, Lexmark, Toshiba and many more. We are currently recruiting for a Service Delivery Manager to join and manage our Service, Billing and SOP Team within the Glasgow Head Office. Reporting to the Group Service Director, the Service Delivery Manager will assist in the smooth running of our busy Service, Billing and SOP Departments. Main duties will include, but are not limited to, the following: Identify additional areas for profitable delivery Ensure accurate and transparent reporting Ensure processes are in place and working effectively to deliver customer satisfaction Lead the engineering teams effectively … equipment Carry out checks to ensure that engineers are treating NCS products, equipment, and their personal safety in line with company policies Follow up all client escalations relating to service engineering issues and quality of delivery as required Ensure Engineers are fully trained and compliant by managing a training and competencies matrix Identify training needs across all divisions More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site … days a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/… Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site … days a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/… Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare More ❯

We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this company over the past 5 years, with 31 still employed there. Hybrid working is available for the successful Service Delivery Manager. The role involves travel to Reigate (Surrey), East … per week. The company is highly ambitious and eager to welcome individuals who are keen to progress and succeed. Most of our candidates have advanced quickly in their careers! Service Delivery Manager - Job Purpose: This is a customer-facing role ensuring clients have a dedicated point of contact for ongoing service delivery. The SDM oversees all … activities related to providing effective service to meet contractual obligations, acting as the main client contact throughout the service contract lifecycle. They must ensure all aspects of the contract are understood across relevant teams and address any service failures with appropriate corrective actions. The role requires face-to-face meetings with clients and subject matter experts. Overall More ❯

career progression. You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation. Requirements And Responsibilities The Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction. What You’ll Do Client Satisfaction: Service delivery managers … focus on meeting client expectations, resolving issues, and ensuring services align with agreed-upon service level agreements (SLAs) and operational level agreements where applicable. The Service Delivery Manager will build strong relationships with our internal clients, ensuring their needs are understood and met. They act as a bridge between technology and our internal clients, fostering trust … and communication. Relationship Management: They handle client relationships, coordinate with project teams were needed, and work with technology services. Continuous Improvement: Service delivery managers help identify improvement initiatives, help resolve customer issues promptly, and collaborate with other groups in SRE for seamless service delivery Gathering and understanding customer requirements/SLA’s and communicating to Ratings More ❯

TieTalent Belfast, Northern Ireland, United Kingdom Join or sign in to find your next job Join to apply for the Service Delivery Manager role at TieTalent About the role Put yourself at the centre of the digital revolution, working alongside highly talented professionals to deliver complex projects that matter. Our Service Delivery Managers are trusted … a Gold Award for our support of the Armed Forces Corporate Covenant. This role is based in Northern Ireland. Your future duties and responsibilities Successfully deliver one or more service contracts, ensuring SLAs are consistently met. Establish or maintain and improve existing service delivery plans, including budgeting and resourcing. Report accurately and timely on contract and financial … client, third-party). Lead and manage team members, including dedicated and shared resources. Manage client relationships and contribute to securing additional business. Plan, schedule, monitor, and report on service delivery and financial objectives. Required qualifications Experience in hosting and legacy systems is preferred. Client relationship management experience is essential, along with project management skills, influencing abilities, and More ❯

Role: Service Delivery Manager Location : Milton Keynes (Hybrid) About Us: We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and … the most awarded Microsoft partner in the UK. Position Overview: The Service Delivery Manager role within Mirus plays a key role in delivering the services we provide to a portfolio of multiple customers. This is a great opportunity to own the day-to-day operation of the service, mentoring multiple teams, and providing a strategic steer … working with customers to identify, implement and maintain continuous service improvements to their businesses! Responsibilities: Responsible for the delivery of service to a group of customers who have onsite based engineers; Being the primary escalation point for a group of onsite account customers, taking ownership and managing all service-related issues and ensuring communication plans are More ❯

The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit. The role will coach, mentor and provide leadership to … drive improved performance and share best practice. The role will have line management responsibilities. Responsibilities: Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites. Coach, mentor and lead a team of Functional Assessors' and Site Coordinators' with action More ❯

Join to apply for the Senior Service Delivery Manager role at Node4 Join to apply for the Senior Service Delivery Manager role at Node4 Get AI-powered advice on this job and more exclusive features. Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all … career or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will … manage several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery More ❯

Join to apply for the Service Delivery Manager role at Veolia UK 3 weeks ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Veolia UK This range is provided by Veolia UK. Your actual pay will be based on your skills and experience — talk with your … recruiter to learn more. Base pay range Ready to find the right role for you? Service Delivery Manager Salary: £38,000 per annum, with an annual performance bonus plus Veolia benefits and pension Hours: 40 hours per week. Monday - Friday 09:30 pm to 06:00 am (30 minute unpaid break) + working 1 in 4 Saturdays … reach your full potential Access to company Van What you'll be doing; Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities. Ensuring training and competency checks are in place for all roles. Monitor operational performance, follow up on complaints, problem problem-solve for operational challenges. More ❯

Scottish Vaccination and Immunisation Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical staff as part of … the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … and mediate in an often challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability to take the initiative More ❯

Job Title: Service Delivery Manager (SDM) Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the client lifecycle experience, achieve operational metrics and create successful internal and external partnerships. To identify service delivery improvement initiatives which increase efficiency and enhance the client experience. Duties and Responsibilities: Customer Experience: Using data and insight, the … SDM will ensure that the overall customer experience for their customers is continually improving, particularly by managing the Service Improvement Plans (SIPs) for that customer. The SDM works to improve experience for specific customers who are allocated to them, rather than focusing on the overall regional service. Customer Satisfaction and Customer Churn are the key metrics that the SDM … cares about. Service Management: Work with the heads of departments to lead the delivery of all their customers’ services, ensuring alignment with agreed service levels and quality standards. Meet the customer monthly (or less if requested by the customer) to conduct review meetings which do not focus solely on past performance but instead provide insight and act More ❯

Role: Service Delivery Manager – Central Systems – FTC 18 months Location: Greenbridge At WHSmith, we create opportunities for people to reach their potential. Value our people, customer focus, accountability, and drive for results are integral to the business. What you will be doing: Drives 3rd party service delivery through ensuring SLA’s are met and issues … swiftly resolved Ensures 3rd party & internal service providers are proactive, effective and meet WHS needs Manages problems, prioritises incidents/requirements to resolution and escalates as needed Ensures major incident management process is implemented correctly and meets KPIs Undertakes root cause analysis where problems exist and works to rectify Identifies and manages continuous service improvement Works with key … user representatives and development project teams to agree effective systems support for the relevant business processes within the third party contract Participates in service review meetings with stakeholders and customers Reports supplier performance and implements targeted service improvement plans Works with 3rd parties to ensure prioritised fixes are delivered to SLA and quality needs Strategic focus Delivers IT More ❯

are expected to have. Main location: United Kingdom, England - South East, UK Wide - Various Position ID: J0625-0941 Employment Type: Full Time Position Description: Are you an experienced Senior Service Delivery Manager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client, operating within … a secure and safety-focused framework. This is a high-impact role for someone who thrives in structured, mission-critical settings and is passionate about service excellence and stakeholder success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer … on-site in Southampton 1–2 days per week, collaborating closely with internal teams, partners, and client stakeholders. Your future duties and responsibilities: You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client. • Lead the end-to-end service delivery lifecycle for one or More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and More ❯

DESCRIPTION The Meetings and Events Service Delivery Manager - EMEA leads the execution of customer events and drives performance, processes, and quality standards across the region. They are responsible for elevating team performance and Amazon Meetings & Event's (AM&E) reputation through excellence in service delivery. Working within AM&E's global strategy, they optimize and implement … goal is a multi-year carbon emissions reduction goal that is aligned with getting to carbon neutrality 10 years faster than the latest scientific guidance. Key job responsibilities • Identify service, communication and process improvement opportunities throughout events delivery. • Lead the implementation of best practices and standard operating procedures, and adherence to global playbooks. • Under the leadership of the Global … Service Delivery Manager, develop, deliver and implement strategic plans for the delivery of events • Daily leadership of all regional onsite Service Delivery teams across the region, ensuring that all agreed SLAs and service standards are met. • Review current service support models to ensure accuracy and reliability of delivery; with emphasis on More ❯

Job title: Customer Service Delivery Manager Ref 39986 Division: Retail Location: Hybrid - Walnut Court - SN2 8BN Contract type: Permanent Full/Part-time: Full-time Salary: Offering between £55,000 - £70,000 per annum dependent on experience, car allowance, bonus, healthcare, and other benefits Job grade: C Closing date: 06/06/2025 Looking for Resilient … Customer-Focused Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? At Thames Water, we're seeking a hands-on, results-driven Customer Service Delivery Manager-someone who leads with credibility, empathy, and influence. You'll inspire through action and support your … team through collaboration, not control. In this role, you'll oversee our Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you'll be doing as a Customer Service Delivery Manager You'll play a pivotal role in continuing the success of our established, high-performing team of over More ❯

Hi! We've opened recruitment for the Service Delivery Manager/Technical Product Owner position! We're looking for someone whose role will involve responsibility for platform stability, gathering and analyzing business requirements, and maintaining technical and functional documentation. If you enjoy combining business with technology and have an analytical mind, this project is definitely for you. … the product development roadmap in collaboration with business stakeholders. Defining contractual requirements and preparing specifications for new/existing contracts. Managing contracts and day-to-day relationships with contracted service providers. Resolving internal client and vendor inquiries by providing information on processes and policies. ️ What will you need? Minimum 3 years of professional experience as a Systems Analyst, Service Manager, or similar role. Knowledge of AWS and Azure platforms. Basic technical skills. Basic knowledge of ITSM. Extensive knowledge of business processes and supporting technologies/solutions. Good understanding and experience working with an Agile approach and culture. Experience working in an international environment. Ability to work across multiple geographies in a multicultural setting. English language proficiency at More ❯

Hi! We've opened recruitment for the Service Delivery Manager/Technical Product Owner position! We're looking for someone whose role will involve responsibility for platform stability, gathering and analyzing business requirements, and maintaining technical and functional documentation. If you enjoy combining business with technology and have an analytical mind, this project is definitely for you. … the product development roadmap in collaboration with business stakeholders. Defining contractual requirements and preparing specifications for new/existing contracts. Managing contracts and day-to-day relationships with contracted service providers. Resolving internal client and vendor inquiries by providing information on processes and policies. ️ What will you need? Minimum 3 years of professional experience as a Systems Analyst, Service Manager, or similar role. Knowledge of AWS and Azure platforms. Basic technical skills. Basic knowledge of ITSM. Extensive knowledge of business processes and supporting technologies/solutions. Good understanding and experience working with an Agile approach and culture. Experience working in an international environment. Ability to work across multiple geographies in a multicultural setting. English language proficiency at More ❯

Du hast ein abgeschlossenes Studium der Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation. Du hast mehrjährige Berufserfahrung im IT-Servicebereich, idealerweise in einer leitenden Funktion sowie fundierte Kenntnisse im IT-Service-Management (ITSM; ITIL-Zertifizierung von Vorteil). Du hast bereits eine ausgeprägte Führungserfahrung und die Fähigkeit, ein Team zu motivieren und zu leiten. Du besitzt exzellente Kommunikations- und zwischenmenschliche More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Social network you want to login/join with: Service Delivery Manager, Warrington, Cheshire Client: Accelero Location: Warrington, Cheshire Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: Oversee internal IT systems and service performance Manage outsourced vendors and contracts Lead SLAs, KPIs, and incident/change processes Ensure compliance … ISO 27001, SOC 2) Own budgeting, procurement, and innovation initiatives Collaborate with senior stakeholders and executive team What we're looking for: 3+ years in IT service delivery Strong vendor management & ITIL knowledge Experience in cloud environments & compliance frameworks Excellent communicator and problem solver #J-18808-Ljbffr More ❯