126 to 150 of 322 Service Desk Analyst Jobs

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking two new members of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a … 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will … covers a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. #J-18808-Ljbffr More ❯

Join or sign in to find your next job Join to apply for the Service Desk Analyst role at Worldline 1 week ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at Worldline We are the innovators … inbound technical helpdesk calls within the agreed targeted timescales Following ITIL incident/problem management best practice Provide the best possible standard of customer service ensuring regular progress updates and effective communication on ticket resolution To assist the merchant/customer with a resolution using the tools provided, and … learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping * Purchase a range of flexible benefits through salary sacrifice Have an Income protection @ 67% of base More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support … professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line … Providing 1st and 2nd line technical support to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where More ❯

please see the benefits section on our website. Contractual hours: 37 Basis: Permanent Job category/type: ICT A vacancy has arisen for a Service Desk Analyst to join our busy ICT team. It is an exciting time to join the organisation as ICT are supporting several … major infrastructure projects that will support our modernisation and re-design plan. About the role The Service Desk Analyst role will support the team in delivering essential projects, organisational modernisation and it will also provide support to staff within the organisation with troubleshooting IT related issues. We … are looking for that exceptional individual who can work as part of a technology support service in line with our organisational requirements. This role is starting at a Stroud 3 £27,711, rising to a Stroud 4 £32,654 subject to development within the role. About you We're More ❯

plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? Reporting to the Service Desk Team Manager, the Service Desk Analyst will form part of a growing team supporting the internal infrastructure of the … managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover in the event of … independently on assigned projects through to completion and train other team members on those new technologies To troubleshoot IT issues as requested by the Service Desk Manager Ensure appropriate support documentation is maintained and that the Service Desk knowledge base is appropriately populated and updated. To More ❯

Join to apply for the IT Service Desk Analyst role at Watson Communications . This position requires working office-based, Monday to Friday, in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be on call once a month. You will report directly … to the IT Service Desk Lead and join the IT Service Desk Team based in Liverpool, providing expert assistance in resolving technical issues. Job Responsibilities Troubleshooting hardware and software problems. Managing and maintaining support tickets to ensure timely resolution. Following established processes for troubleshooting and system … by your manager. Collaborating with internal teams to ensure seamless IT operations. Documenting and logging support activities and resolutions meticulously. Delivering high-quality customer service and support. Skills Required 6 to 12 months of experience in 1st line IT support. Enjoy working in a collaborative, team-oriented environment. Strong More ❯

Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you … helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks … and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of More ❯

IT Service Desk Engineer Location: Fully Remote Salary: 25- 28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point … colleagues with the tools they need to do their job Prompt identification, understanding and resolution of issues Pro-actively working towards issue prevention Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider More ❯

IT Service Desk Analyst - Law Firm - Edinburgh A leading law firm based in Edinburgh requires an IT Service Desk Analyst with strong 1st & 2nd line IT support experience. You will be part of the wider team across company sites in Scotland, based in the … 1st & some 2nd line IT support experience in Windows 10 and MS Office 365 Administration of Active Directory & Microsoft Exchange Worked on an IT Service Desk for at least 12 months Any experience in supporting legal systems such as Big Hand, iManage, case management systems, document management systems … Azure), Hyper-V or Citrix Duties in the role include: Providing 1st and some 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution Build and manage IT including Laptops, iPhones and Desktops. Participate in IT More ❯

Technical Support Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the Technical Support Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a Technical Support Engineer/IT Service Desk Analyst with solid experience in root cause analysis, data centre architecture, network and application management protocols, network administration, troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server. This role is based in Worthing, West Sussex, with a hybrid working model (3 days in the office More ❯

that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Service Desk Analyst CDW - Peterborough Language: German Speaker (required) CDW is expanding and now looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities of aService Desk Analyst Present a professional image of the company to deliver positive customer experience throughout the customer journey Be clear and … questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be aService Desk Analyst A confident telephone manner Effective written and verbal skills The ability to work towards targets The ability to work as an individual More ❯

Join to apply for the IT Service Desk Analyst role at Mountain Warehouse . We are looking for an IT Service Desk Analyst to join our growing IT team. We have an exciting mix of skills and technologies and have been rapidly developing our … gain experience in IT support and administration in a busy and growing retail environment. Department: IT Location: London Description: We are seeking an IT Service Desk Analyst to join our expanding IT team. This role offers the chance to work with diverse skills and technologies, supporting our More ❯

please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Service Desk Analyst Job Type: Permanent Location: Crawley, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to … take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Service Desk Analyst. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through … Gain access to endless learning opportunities. Work closely with the range of teams within the business to bring products to life. The Role The Service Desk Analyst will serve as the first point of contact for designated account users requiring technical support. This role involves working with More ❯

We Put People First so you can Deliver Outstanding Service This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be assisting and supporting the wider team across the administration of user services. As … IT Service Desk Analyst you will: Administer and control all internal line of business software systems Maintain, update, and create administration documentation Administer and support IT assets and equipment including iPads, laptops, and mobile phones, liaising with the external 3rd party Mobile Communications provider Troubleshoot network issues … and liaise with our network providers Take incoming calls and remotely support IT issues Support IT projects when required As IT Service Desk Analyst you'll have: A good administration background with the ability to perform general administrative activities Effective communication skills, including telephone etiquette The ability More ❯

We Put People First so you can Deliver Outstanding Service This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be assisting and supporting the wider team across the administration of user services. As … IT Service Desk Analyst , you will: Administer and control all internal line of business software systems Maintain, update, and create administration documentation Administer and support IT assets and equipment, including iPads, laptops, and mobile phones, liaising with the external 3rd party Mobile Communications provider Troubleshoot network issues … and liaise with our network providers Take incoming calls and remotely support IT issues Support IT projects when required As IT Service Desk Analyst , you’ll have: A good administrative background and the ability to perform general administrative activities Effective communication skills, including telephone and written communication More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work … We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Bilingual Service Desk Analyst Contract As Canada's largest automobile association, we are passionate about keeping our Members safe — whether they are on the road, at home, or traveling … an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and more. … Join our growing team where everyone belongs! We are seeking a 6-month contract Bilingual Service Desk Analyst to join our team. What you will do: Support incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, escalation of incidents and problems. Identify, investigate More ❯

Service Desk Analyst Posting Date: 3 Jan 2025 Unit: Business Location: Thurso, United Kingdom The role of a Service Desk Analyst is vital for ensuring seamless incident management and excellent customer service. Acting as the first point of contact, the role involves promptly addressing … customer incidents with professionalism and clear communication. Responsibilities include proactive network monitoring, accurate diagnostics, and timely updates to meet Service Level Agreements (SLAs). Through effective coordination with internal and external teams, the role ensures swift resolution of incidents, including major ones, while actively contributing to continuous improvement efforts. … customer. Carry out 1st line diagnostics using the correct toolkit for the product reported. Initiate and drive escalations to meet the customers’ expectations and Service Level Agreements. Ensure customer-reported repeat incidents are identified and resolved. Initiate engagement with 2nd line technical support and suppliers where appropriate. Answer calls More ❯

Social network you want to login/join with: Join Our Frontline IT Support Team as a Service Desk Analyst! ? Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a … real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

Social network you want to login/join with: Join Our Frontline IT Support Team as a Service Desk Analyst! ? Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a … real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective … Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress. Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy. Contribute to Problem Management: Identifying recurring issues, assisting with root cause More ❯

IT First Line Service Desk Analyst Location: Newcastle Salary: £27000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing … colleagues with the tools they need to do their job. Prompt identification, understanding and resolution of issues. Pro-actively working towards issue prevention. Continuous service improvement. As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating More ❯

everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard … to deliver That Superdrug feeling. Here's the exciting bit...a day include s Role Purpose: This is a great opportunity to join the IT Service Desk team that provides technical support to our store and head office colleagues. Working as Service Desk Analyst, you will … that wants you to learn and grow your IT career. A typical day in this role includes: Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control Provide technical support, responding to incidents and service requests More ❯

gaming, then it's to time to join us. Job Purpose This role plays a pivotal part in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Leveraging … ITIL-aligned practices and SFIA-defined competencies, you will provide exceptional support to end-users while contributing to the ongoing improvement of IT service delivery. This is a full-time, 4-day-per-week position (4 out of 7 days) supporting a 24/7 Service Desk, requiring a flexible approach to working hours. Job Duties • Log, categorise, and prioritise incidents through the Solarwinds Service Desk ITSM tool, ensuring alignment with ITIL processes. • Carry out initial triage; troubleshoot and resolve incidents where possible or escalate to appropriate resolver groups. • Manage and track incidents through More ❯

Service Desk Analyst Rate - £14.80 (an hour) Duration - 3 Months initially Location - Manchester (Hybrid) Ir35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support … learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. What are you looking for in terms of previous experience/skills The Person The successful candidate should … the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as More ❯

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. … Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first … point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in More ❯