151 to 175 of 339 Service Desk Analyst Jobs

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide first-line Level 1 support to internal and external accounts. The Service Desk Analyst will work with a team under the supervision of a Service Desk Team Lead, serving as a single point of contact for IT issues, aiming for first-time resolutions. Maintain punctuality to ensure call management in line with SLAs Manage customer mailboxes and … training and provide IT support and maintenance Maintain comprehensive documentation and review support processes regularly Qualifications The ideal candidate will have: First-line IT service experience Excellent customer service and influencing skills Knowledge of Microsoft Office suite Flexibility, self-motivation, decision-making ability, and strong communication skills Attention More ❯

you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here . About the Role The IT Service is looking fora friendly and outgoing person, who possesses a substantial proven experience of working in a front-line IT Service Desk … employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT Service, providing a high level of customer service on a busy front line IT Service Desk, learning new skills, and supporting a … triage end-user hardware, operating system, basic network, server access and voice communications problems. Provide 1st time fix resolutions and support an IT repair service for customer's laptops, tablets, mobile phones and software issues and administration for various in house systems in creating/amending/deleting user More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support … businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting … email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure More ❯

Duration: 6months Description: Skills and Eexperience 1-2 years experience as a Service Desk Consultant There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and/or incidents. The Candidate/Agent manages requests via service desk software that tracking, follow-up and closure of incidents Handles situations which may require adaptation of response or extensive research according to customers' response. Ensures response and resolution time objectives(Service Level Agreement/OLAs) are met Mentor other service desk analysts, serve in … team lead role and supervise them Offline security or other complex requests/incidents Education and Experience equally evaluated for relevance Key Skills: Service Desk Consultant More ❯

Not specified Job Category: Other EU work permit required: Yes Job Statistics Job Views: 2 Posted: 23.05.2025 Expiry Date: 07.07.2025 Job Description SC Cleared Service Desk Analyst Start Date: ASAP - 04/08/2025 Inside of IR35 Hourly Rate: £17.87 The client is seeking a Security … Cleared First Line Analyst to work within the Second Line Service Desk team, supporting a 24/7 x 365 service with rotating early, mid, and late shifts from 7am to 7pm. The Analyst will provide technical support and service delivery, including incident investigation … and providing technical coaching, all while adhering to standards and procedures. Key Skills and Requirements Hold Active SC Clearance Experience as a 1st Line Service Desk Analyst If you are available and interested, please apply today! #J-18808-Ljbffr More ❯

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support … with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don More ❯

An exciting opportunity has arisen to join ZIGUP Group IT Service Desk Team as an experienced Service Desk Analyst, providing first line IT support to end users across the business. Based in our Peterlee office, your main responsibilities will include efficiently handling and documenting customer … contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery. You will make personalized decisions and actions while maintaining a high standard of customer service throughout all interactions. Additionally, you will support onsite … desk support and perform ad hoc duties as required. Following successful completion of probation, there is potential to participate in an on-call rotation to address urgent IT issues outside of core business hours, including evenings, weekends, and Bank Holidays. Join ZIGUP as an IT Service Desk More ❯

Are you a 1st line Support Engineer with exceptional customer service skills? If so, you could be the Service Desk Analyst we need! About the role In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who … act as the first point-of-contact for end users. A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you'll ensure that our central knowledge base is always updated so other team members … is maintained and improved. With a high percentage of customers supporting our work in Retail, you'll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: We’re looking for a Service Desk Analyst to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future. At Cegal’s Service Desk the focus is on the customers and their employees. The goal is to provide the world's best service with smiling, enthusiastic and customer-centric employees. Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support, highlighting the commitment … we have to providing customer service and being great problem solbers. Are you passionate about showing others how technology can make things better? If so, this role might be perfect for you! Together with us you will have the possibility to develop your skills in a supportive and inclusive More ❯

Job Summary: Senior Service Desk Analyst – Epsom/Hybrid Bring your expertise. Make your impact. Grow with us. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst … This is more than just a support role — it’s an opportunity to be part of a team that’s redefining how exceptional IT service is delivered. You’ll handle a mix of 1st and 2nd line queries, contribute to team leadership, and help drive continuous improvement across our … Service Desk. Job Description: What You'll Be Doing Be the trusted point of contact for customers via phone, email, and self-service portal Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution Perform root cause analysis and raise enhancement requests to improve More ❯

Content Link Select how often (in days) to receive an alert: Location: Newcastle, New South Wales, AU, 2300 What you’ll be doing The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction … with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Key Responsibilities: Promptly respond to, diagnose and troubleshoot incoming service desk requests and queries which can be via phone, customer self-service, email, remote support or walk-in. Receive … log and action service requests for standard IT services according to established procedures and timeline. Provide support with user onboarding and offboarding processes. Perform other duties as assigned by the Service Desk Manager or Team Lead. Escalate unresolved issues to Level 2 or 3 teams following established More ❯

We're now looking for a Service Desk Analyst to join the team at Conferma. Service Desk Analyst at Conferma is responsible for: Promptly and efficiently address Level 1 customer enquiries within agreed-upon service level agreements (SLAs). Gather sufficient information to … and replicate issues or complex requests. Escalate to 2nd-line support when complexity or time constraints prevent resolution. Record, monitor, and prioritise incidents and service requests, ensuring prompt resolution and appropriate escalation. Provide timely updates to internal and external customers on ticket status and progress. Adhere to defined team … data security. Maintain transparent communication with customers regarding requests and incident statuses. Collaborate with other teams and customers to resolve complex issues and enhance service desk services. #J-18808-Ljbffr More ❯

IKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you're passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you! About Us IKO Industries Ltd. is … integrity, and trustworthiness - drive our success, and we are committed to fostering a positive and inclusive workplace. What You'll Do As an IT Service Desk Analyst, you'll play a critical role in providing IT support across multiple platforms for our team worldwide. Key responsibilities include … Operational Delivery Provide first-level response, triage, and troubleshooting for IT support requests across multiple channels and global locations, adhering to service metrics, SLAs, and OLAs. Deliver 2nd-level support, including deskside assistance and occasional travel to regional sites, while ensuring accurate ticket documentation, prioritization, and escalation when required. More ❯

Join to apply for the Service Desk Analyst role at Opplæringskontoret for Offshore fag . ***SC Cleared*** Service Desk Analyst Location: Warrington + Remote (1 day p/w onsite) Duration: 6 Month contract initially, with good scope for extension Rates: Negotiable (Umbrella-PAYE … One of our blue chip clients is looking for several Service Desk Analysts to join a long-term programme of work. Key Responsibilities Act as the first point of contact for technical support to designated users, handling applications, computer systems, handheld devices, and resolving issues ranging from simple … with tasks. Take on extra responsibilities as required and act as a backup for the Incident Manager when instructed. Maintain high levels of customer service and technical knowledge, and participate in project meetings as needed. Work in shifts, including out-of-hours support in a 24x7 environment. Required Skills More ❯

/flex. We give you a world of potential Computershare have an excellent opportunity to join our ever-growing global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or are you an individual with … a passion for technology looking for your first step into the world of technology? Our Service Desk Analysts are pivotal to our organisation’s success; keeping our employees online and able to do their role is an extremely important part of the role, however there are lots of … . This position sits within our GTS department located in Edinburgh, who support our global employees with their IT issues. As one of our Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for our employees across the More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to … experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus … great benefits Location: Bolton, Greater Manchester – Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to … experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus … great benefits Location: Bolton, Greater Manchester – Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to … experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus … great benefits Location: Bolton, Greater Manchester Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for More ❯

Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job Purpose Under direction from the Team Leader … Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues. Please note that this is an on-site, office-based role, 5 days per week. Job … Skills * Proven track record working in a complex service desk environment. * In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and servers. * Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters). More ❯

Social network you want to login/join with: Service Desk Analyst required. My client are one of the UK’s Top 30 independent accountants and business advisors, providing specialist accountancy, tax, audit and business advice. They utilise a significant investment in IT to gain advantage over … it’s competitors and relies on the IT Team to provide a reliable service to support it’s daily operations. Due to on-going growth, they are now looking for a Service Desk Analyst to join their IT Team who will be responsible for supporting their … room equipment (WebEx) builds and processes Active Directory/GP/DHCP/DNS Management Position Requirements Full UK Driving License Experience in a Service Desk/IT Support role Good knowledge with Microsoft 10 and Microsoft Office 365 Good knowledge of Google chrome Good understanding of LAN More ❯

Social network you want to login/join with: Job description Service Desk Analyst Peterborough £15.18 per hour to Umbrella Company 6 month initial contract My client based in Peterborough is looking to recruit a Service Desk Analyst into their team. Working as part … a 1st line level, and providing support on some IT projects. Occasional weekend work is required. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows 10 skills Strong communication skills To be considered for this role, please apply now! #J-18808-Ljbffr More ❯

human progress. If you agree, then we’d love to hear from you. Job Description We have a fantastic opportunity for an On-site Service Desk Analyst to join our small but very busy UK-based Service Desk team at our Milton Park office hub … in IT support, and who relishes the challenge of working for a global organisation with often complex and varied systems-based requirements. As a Service Desk Analyst you will: Receive and record all calls from customers/business colleagues and manage and prioritize numerous open cases. Ensure … colleagues are kept informed of the status and progress of incidents and requests. Work within Service Level Agreements (SLAs). Diagnose and solve hardware and software incidents or escalate within SLAs. Ensure all tickets have been categorized, triaged, updated, dispatched, and closed within SLAs. Escalate tickets as needed or More ❯

by 106 Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Service Desk Analyst (2nd line) Location: Birmingham (Office-based) Tired of being stuck in a role with no real progression? Here’s your … chance to break out of the box. We’re looking for a strong second-line Service Desk Analyst who wants to get hands-on with infrastructure while still having the support of a close-knit, in-office team. You’ll be working as part of a five … second-line support, troubleshooting technical issues, and working closely with the infrastructure team. Getting hands-on with servers, networking, Active Directory, and Azure. Handling service desk tickets, configuring devices, and maintaining systems. Working with a company that actually invests in your development – if you want certifications, training, or More ❯

phone, email or remote assistance. To provide technical support; answering support queries via phone, email & self service. To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process). To take ownership of user incidents and be proactive … when dealing with user issues. To log all calls on the Service Desk toolset. To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management). Respond to requests from users and help them resolve hardware or software requirements. Support … Time Key Accountabilities Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user incidents and be proactive when More ❯

Service Desk Analyst Motherwell Full Time, Permanent Salary circa £25,000pa (depending on experience) Do you have experience of technical troubleshooting within a fast-paced professional environment? The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role … ensure compliance within our Mobile Device Management platform. To maintain our Mobile Phone number register Troubleshoot and remediate Mobile phone issues reported to the Service Desk Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool More ❯