176 to 200 of 322 Service Desk Analyst Jobs

Service Desk Analyst A well-known and growing legal organization based in the heart of Tunbridge Wells is seeking a Service Desk Analyst to join their team. The successful candidate will provide high-quality IT support across the entire firm. This role is fully More ❯

Service Desk Analyst Location: Woking (Office-based) Hours: Monday to Friday, 08:30 – 17:30 About MicroPro At MicroPro, we provide rapidly growing businesses with tailored IT support, strategy, projects, procurement, cybersecurity, licensing, and all aspects of day-to-day IT operations. We pride ourselves on being … approachable, knowledgeable, and proactive, becoming a trusted extension of our clients' teams. The Role We’re looking for a Service Desk Analyst to join our growing team. You’ll be the first point of contact for clients needing technical support and advice, helping to resolve issues quickly … a good fit, we’d love to hear from you. Seniority level: Entry level Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr More ❯

Service Desk Analyst - IT Consultancy - £14-16 per hour Inside IR35 - Fully Onsite Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving … complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

Senior IT Service Desk Technician - Liverpool Career progression available into Service Desk Team Leader role. Onsite. Role Overview Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the … organization. Responsible for initial incident triage and resolution or escalation as needed. Required Experience & Skills 5+ years in a similar Service Desk or 1st/2nd line IT support role Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) Experience with Android/iOS … MDM solutions, Active Directory Advantageous: Citrix, VMWare, Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong communication and documentation skills Self-motivated with innovative problem-solving abilities Proactive mindset Full UK driving license ITIL certification (preferred) Competitive salary package including pension, life assurance, and employee assistance More ❯

IT Service Desk Analyst We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you! Key Responsibilities More ❯

IT Service Desk Analyst Location: Morden Contract Length: 3-4 months (possible extension or perm) Day Rate: Up to £200 Inside IR35 Start Date: 6th January A leading local authority is seeking an experienced 1st/2nd Line IT Service Desk Analyst to join … temporary basis. This role is critical in ensuring the smooth operation of IT systems, supporting both remote and on-site staff with exceptional customer service and technical expertise. What You'll Do: Provide outstanding customer service via phone and in person. Troubleshoot and resolve issues across Windows … account setup and troubleshooting. Provide support for iOS and Android devices. Perform basic diagnostics and troubleshooting of hardware, including laptops and peripherals. Utilize IT Service Management (ITSM) tools for ticket management and asset tracking. Follow IT best practices, including ITIL principles. Experience Needed: At least 3 years' experience in More ❯

of betting and gaming, then it's time to join us. Job Purpose This role is crucial in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Using … ITIL-aligned practices and SFIA-defined competencies, you will provide exceptional end-user support and contribute to improving IT service delivery. This is a full-time, 4-day-per-week position supporting a 24/7 Service Desk, requiring flexibility in working hours. Job Duties Log, categorize … and prioritize incidents using Solarwinds Service Desk ITSM, aligned with ITIL processes. Perform initial triage; troubleshoot and resolve incidents or escalate as needed. Manage incidents through to resolution, ensuring SLA compliance. Fulfill requests promptly and communicate updates to users. Create and maintain knowledge base articles for service More ❯

IT Service Desk Analyst required to work office based, Monday to Friday in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be expected to be on call, once on month. You will be reporting directly to the IT Service Desk Lead. You will be joining the IT Service Desk Team based in Liverpool. where you will provide expert assistance in resolving technical issues. Job responsibilities: Troubleshooting both hardware and software problems. managing and maintaining support tickets and ensuring timely and efficient resolution of support requests. Following processes … You will be required to meticulously document and log support activities and resolutions. You will place a strong emphasis on delivering high-quality customer service and support. Skills required: Proven 6 months to 12 months as 1st line in IT. Enjoy working in a collaborative and team-orientated environment. More ❯

Service Desk Analyst - 6 months FTC This range is provided by TrueNorth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We have a starting salary range of £28k to £33k pro rata (dep on … experience) plus an excellent benefits package. Job Overview TrueNorth is exclusively working with a global organization on their search for a 1st Line Service Desk/Help Desk Engineer to join the team. You will be working closely with the existing team on supporting approximately 750 users … from the Newcastle office, primarily offering service desk and deskside support to the team across both hardware and software support. Key Skills and Experience Required: Commercial experience of 1st line support (at least 6 months) Support in a Microsoft/O365 based environment Strong focus on customer service More ❯

7pm, Monday through Friday Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers … an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level … to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction. Job Description What More ❯

respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. … Shiftwork applies. Summary of the role: The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will More ❯

and enriching experience for our students. IT Services Department IT Services is a friendly, vibrant, and fast-moving department focused on delivering excellent customer service and high-quality digital technology services to our staff and students. Job Opportunity: IT Service Desk Analyst We are seeking to … appoint an IT Service Desk Analyst within the IT Service Delivery Team. Reporting to the Senior IT Service Delivery Officer, you will provide professional, customer-focused 1st line IT support for staff and students. You will be responsible for resolving the majority of incidents and … service requests at first contact, covering a wide range of services. The ideal candidate will have previous experience working in an IT support environment, with technical skills supporting users at all levels using PCs, mobile devices, and Microsoft applications. Additionally, you should be empathetic towards users, possess strong communication More ❯

2nd Line Service Desk Analyst York - Hybrid 2 days a week on site 6 Month Contract Inside IR35 We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst Previous experience of working within 2nd line support More ❯

Expiry Date: December 31, 2019 London based 2 weeks with possible extension Job Overview The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. … Responsibilities include: Carrying out First Time Fixes and offering remote support Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs) Escalating incidents to internal/external resolving agencies, where appropriate Maintaining support documentation that is used by the Service Desk Plan and prioritise … Incidents and Service Requests based on impact Ideal Candidate: Good knowledge and experience of Microsoft Office 365 Good knowledge of Windows & Citrix operating systems Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies Previous Service Desk experience Qualification within the ITIL V3 Processes/Framework Apply More ❯

IT Service Desk/Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team … project that will modernise and enhance our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk/Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is … ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email More ❯

IT Service Desk/Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team … project that will modernise and enhance our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk/Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is … ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email More ❯

This is a fantastic opportunity for an experienced 2nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide and we have seen substantial … growth since our inception in 2013, this appointment will add to our experienced service desk team to support our continued success. Applicants must be based in the North East area, be able to drive and have own transport. Role, Duties & Expectations Provide high quality desktop, server and cloud … the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve More ❯

This is a fantastic opportunity for an experienced 2 nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide with companies such as … AA, Highways England and Northumbrian Water. Synergi has seen substantial growth since its inception in 2013 and this appointment will add to our experienced service desk team to support our continued success. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to … troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party More ❯

Apply to: IT Service Desk Analyst Apprentice (Fittleworth Medical Ltd) Apply From: 13/12/2024 Vacancy Description Setting up new PC’s, installing, configuring and supporting computer hardware, software, operating systems and applications. Setting up new users to the network and de-activating leavers. Logging … in other areas of the IT Team as required on an ad-hoc basis. Continually look for, and suggest, ways we can improve the service we provide to the wider business. Actively promote Fittleworth to internal and external customers, carrying out all duties in an efficient, professional and courteous … towards obtaining Level 3 ICT Qualification. Attend any further training as required. Regularly maintain and update a personal CPD. Key Details Vacancy Title IT Service Desk Analyst Apprentice (Fittleworth Medical Ltd) Employer Description Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing More ❯

Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally. Lime is seeking an experienced analyst to join our IT Service Desk to enable our employees to do their best work. More specifically, the Sr Service Desk Analyst's role is to provide support to Lime's internal users, ensuring our technology helps the completion of business tasks. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr … Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions. The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are More ❯

Job Description As a key member of our IT Service team, you will be responsible for delivering high-quality support across various IT systems and services. Your aim is to enhance customer experiences by resolving incidents, fulfilling service requests, and supporting IT operations both remotely and onsite. This … occasional work from other offices may be required. The hours required are 35 hours per week, working as part of a rota covering business service hours, including weekend, international, and bank holiday support. The Team The Internal IT Service Desk is an essential part of our firm … s technology infrastructure, serving as the initial point of contact for all IT-related matters. The IT Service Desk consists of 15 members, including Analysts, a Team Lead, and a Manager, and is based in Leeds, UK. Our team functions as the IT backbone for the entire law More ❯

As our new IT Service Desk Analyst, you will work as part of a team in a fast-paced environment, providing excellent support to users of desktop, laptop, tablet, and mobile devices in a hybrid working environment. You will collaborate closely with IT technical colleagues to support … our business by handling 'how do I' inquiries, admin requests, and participating in complex investigations, major incidents, or preventing service outages. As the face of IT to many DFS Group colleagues, incidents and requests must be handled professionally, adhering to our IT and company standards and policies. The role … doing Providing an excellent first point of contact within IT for all inquiries Recording, prioritizing, assigning, and managing requests and incidents reported to the Service Desk Managing customer expectations and communications via telephone, email, and face-to-face Escalating issues to appropriate team members or departments Documenting and More ❯

Role: IT Service Desk Analyst Location : Poole Salary : £25,000 - £28,000 We have just taken on a fantastic role with an exciting Tech Start Up in Poole! This Company is 3 years old and has been very successful in funding rounds already, leading to strong growth … a Team of IT Experts to build & Manage their internal IT Systems. We are looking for talented and passionate 1st/2nd Line IT Service Desk Candidates for this special opportunity to get in now! If you are looking for an exciting and technical environment where you can … progress and develop in yourself and career - this is the role for you! Key Requirements: 2+ Years IT Service Desk Experience Experienced Administrating O365 & Azure AD Basic Experience Administrating Networks (Routers/Switches) Keen to Learn & Progress Benefits Package: Highly Competitive Annual Salary (£25,000 - £28,000) Paid More ❯

Service Desk Analyst (Spanish speaking) - IT Consultancy - £16-18 per hour Inside IR35 - Fully Onsite Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives … on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service More ❯

Social network you want to login/join with: On behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working within … an IT Service Desk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually (1st Line capacity) Complete onboarding … completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT Service Desk and a customer service background. Experience supporting Microsoft operating systems, Active Directory and MS Exchange. Excellent problem-solving skills, organised, and More ❯