226 to 250 of 340 Service Desk Analyst Jobs

of health and social care organisations, our work impacts millions of lives every day. What we do matters. What will I be doing? Our Service Desk team directly supports our customers with the product suite we provide and are responsible for analysing, triaging and where possible resolving issues … they face. Service Desk Analysts utilise a unique blend of technical and customer facing abilities and we will focus on building both skillsets in the successful candidates. In this role, internally knownas an Associate Service Desk Analyst , you will be placed on a structured More ❯

We have partnered with one of the biggest UK tech companies in their search for a Senior Service Desk Analyst near Leicester. This role offers a fast track to management, with direct communication with key stakeholders. The ideal candidate will possess strong critical thinking skills to identify … Apply Now! If you're seeking the next step in your career and have the relevant skills, don't hesitate to apply immediately. Senior Service Desk Analyst - Windows Server, Office, Active Directory, Networking - Leicester Oscar Associates (UK) Limited acts as an Employment Agency for this vacancy. For More ❯

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to … our team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best … NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the More ❯

Service Desk Analyst Hybrid/Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract (likely to extend & paid weekly) £19.87/Hour – via an Umbrella Company. 37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work … 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well More ❯

Workplace Type - On-site Worksite Location - 401 North Yearling Road, Columbus, Ohio, 43213, United States Job Title - service desk Analyst Top Skills - Must Haves Secret clearance Security+ JOCC Support Help desk Desktop Technical support Top Skills' Details 3 Years Experience Analyzing Testing, and Troubleshooting LAN's … to ensure networks operate correctly without much downtime. Active Secret clearance and ideally, experience working in a DOD environment. Secondary Skills - Nice to Haves Service desk Help desk support Customer service Troubleshooting Job Description Analyze, test, troubleshoot, and evaluate existing network systems, such as local area More ❯

tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for … email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure … effective problem-solving and knowledge sharing Skills & Experience You’ll bring experience in a technical support or service desk role, ideally in a fast-paced or MSP environment. You should be comfortable managing multiple tickets, using service desk software, and communicating technical solutions clearly to non More ❯

Social network you want to login/join with: Service Desk Technical Analyst, Bridgend col-narrow-left Client: CGI Location: Bridgend, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 96bc1bd49c89 Job Views: 23 Posted: 18.06.2025 Expiry Date: 02.08.2025 col-wide … growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world. Our Service Desk Technical Analyst support a wide range of organisation's such Council Workers supporting major cities, Government agencies and large UK commercial … initiative as well as part of a team. You will have excellent knowledge of Microsoft Operating Systems and Applications. Previous experience working on a Service Desk or a similar environment working to SLA’s is advantageous but not essential Starting Salary/Benefits • £23, - £24, per annum, including More ❯

Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should … of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face-to-face client … infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network, and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery at the 2nd line level. This More ❯

effectiveness. Our advertising and idea tests measure emotion to give our customers the most accurate predictions of the business impact of creativity. The IT service desk is responsible for providing a single point of contact for all users of System1 IT services to report an incident, request or … change control. We provide excellent personal service and ensure that we take a proactive role in supplying solutions to the needs of the IT users in line with business objectives. We support all employees including contract staff. This means we support more than 150 staff members. On average … tickets are raised and processed by the IT service desk per month. The IT service desk is an integral part of the System1 business and acts as the gateway for IT users to engage with the IT department. The work done within this team ensures that More ❯

Are you looking to take your first step in a career in IT? If you have the expertise in delivering outstanding customer service and even a foundation level knowledge of IT service management, we can provide you with the right tools to become a successful member of our … brand Service Desk Team! We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria’s public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing … access requests as well as more technical issues too. We are looking for someone to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also would like someone who can More ❯

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower … success of the firm through a comprehensive and flexible range of benefits. To provide first and second line IT support services through the IS Service Desk, delivering the highest level of support and coaching to end users ensuring the most cost-effective use of the business systems and … allowing us to gain maximum return on the IT investment. Main Responsibilities On a rota basis staff the 'IS Service Desk' during core working hours (currently Mon-Fri 8am-6pm), managing the life cycle of a support incident through to resolution. To aid the Support Analysts to coordinate More ❯

technology to all areas of our business specifically designed for our global reach. Overview of role Key duties and responsibilities include Working as a Service Desk analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution … outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. … experience in providing support on Windows 10, Office 365 services, Teams, and remote support. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience of using an ITSM system to record and manage work. Graduate or equivalent qualification in More ❯

specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of Role Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution … outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. … experience in providing support on Windows 10, Office 365 services, Teams, and remote support. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience of using an ITSM system to record and manage work. Graduate or equivalent qualification in More ❯

Service Desk Analyst in Northallerton Rate and Duration The rate is £15.08 per hour (PAYE). This is a temporary role. Reference Number The reference number is: 365307. Role Responsibilities Providing technical support by responding to inquiries, evaluating, and resolving issues related to ICT equipment, infrastructure, and … applications via phone, in person, and self-service channels. Responding to and raising ICT service management cases, categorizing them according to service level agreements, and contributing to service reporting to ensure quality content supporting the wider ICT organization. Application Process Interested candidates should apply on our More ❯

Have you ever thought about starting a career in IT? If you have the expertise in delivering outstanding customer service, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are initially recruiting two new Service Desk Analysts to provide 1st Level support to Sopra Steria’s public sector client. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for someone to resolve each … query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also would like someone who can take ownership of the more complex queries that have previously been escalated and had a resolution defined More ❯

Job title: Service Desk Analyst Location: Glasgow – 2/3 day split pending business needs – Initially onsite for training/inductions. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: Circa … overall company strategy Developing and maintaining relationships with key stakeholders and customers Monitoring performance metrics and liaising with managers and customers to ensure that service level agreements are not breached Assist with the interrogating of data and documentation to identify process issues Identifying operational problems and contribute to their … resolution for example, using standard procedures and tools Your skills and experiences: Essential Service desk experience or IT knowledge/experience Request Management experience Experience working in a customer service-based environment ITIL knowledge or willing to undergo ITIL training Desirable HND or equivalent qualification Ability to More ❯

permit required: Yes Job Reference: a075787ef707 Job Views: 13 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves … customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a progression pathway for technical or managerial careers. As ambassadors of service, we are Wavenet’s first contact with customers, partners, and suppliers. The role emphasizes delivering a best-in-class experience and continuous improvement for … management improvements. Contributing to the departmental knowledge base. Performing other duties as appropriate. Qualifications What you need to have done already Experience in a Service Desk role with a desire to progress. Proven ability to meet SLAs and targets. Understanding of ITIL processes for Incident & Problem Management. Experience More ❯

This role is fully onsite and the right to work in the UK is required. The ideal candidate is an experienced Level 2 IT Service Desk Analyst with a track record of supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a … office and be part of the core Field Services team to support all UK and International users by front-facing contact via walk-up desk, email, telephone, and/or remote tool for all technology-related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation … to other service desk team members, engineering, and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation, and resolution for our internal knowledge base. A candidate for employment must More ❯

About the Role We are looking for a Service Desk Analyst to join our NHS IT team, providing first-line technical support to staff across the organisation. You will play a crucial role in ensuring the smooth operation of IT systems that support patient care. Key details … related queries via phone, email, and ticketing systems. Diagnose and resolve hardware, software, and network issues efficiently. Log and track incidents using an IT service management tool , ensuring timely resolution. Escalate complex issues to higher-level support teams when necessary. Provide excellent customer service , ensuring user satisfaction. Assist … and IT documentation . Support NHS-specific applications and ensure compliance with data security protocols . Requirements Previous experience in an IT support or service desk role, preferably within the NHS or healthcare sector. Strong knowledge of Windows, NHS systems, and common enterprise applications . Familiarity with IT More ❯

a vital member of our team, you'll provide world class 1st line technical support to a user base of approximately 2500. Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success … role in incident/request resolution and delivering valuable end-user guidance. In this role, your primary objectives will be to deliver outstanding customer service, effectively manage customer expectations, and ensure adherence to Service Level Agreements (SLAs) and quality standards. You will manage your own ticket queue while … also overseeing the progress of all tickets in the ServiceNow system, ensuring they are accurately updated and in the appropriate state. Our Service Desk offers a supportive and collaborative environment where you can grow your skills and contribute to the ongoing success of the team. The current team More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best … service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time More ❯

Social network you want to login/join with: Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. This role … and will require to work shifts across 24/5 (Monday - Friday). You will be required to take ownership of a variety of service and support issues and ensure that they are recorded and progressed in a timely manner. This role will require you to organise, prioritise and … resolve day to day Service Desk tickets. To do this you will be required to have excellent telephone and technical skills, ensuring that service targets. Responsibilities · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes. · Responsible for IT knowledge More ❯

the ITSM Platform ensuring correct categorisation is applied Carry out and document troubleshooting on all incidents before escalating to Technical Teams Keep Incidents/Service Requests up to date ensuring SLA is maintained and users are consistently updated on progress Assign the incidents and requests that can't be … other team members as required Develop a detailed understanding of the Group and departments that are supported Build and maintain good relationships with the Service Desk Analysts globally Act as the IT Representative to the local office when required Any other such duties that might be reasonably required … for this role. Qualifications Experience working as a 1st line Service Desk Analyst Basic/mid-level understanding of the following systems is desired: Citrix Administration Office365 Document Management Systems ITSM Ticketing platforms (SD+ is an advantage) IP Telephony Active Directory Administration Exchange Administration Microsoft Teams Room More ❯

TEKsystems is seeking an Enterprise Service Desk Sr to support a federal government client on site in New Orleans, LA. Qualified candidates will have an active secret clearance, valid CompTIA Security+Ce certification, and 4 years of IT Support experience or a completed Bachelor's Degree. As an Enterprise … Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks. Responsibilities fall into 3 categories: 1.) Tier 1 Support: - Serve as the initial point of contact for IT-related problems. - Provide phone and online support to users. - Perform … IT Experience A Bachelors Degree can be used in lieu to replace 4 YRS of experience) - Openness and Willingness to support an in-bound service desk/call center operation - Experience with ITSM (Ticketing System) Eligibility requirements apply to some benefits and may depend on your job classification More ❯

We have an exciting new role... Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our Tunbridge Wells office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time, office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You will also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation. About you You should have experience in IT support, ideally within professional services More ❯